Copy of Senior Graphic Designer, NuOrder

📍 Job Overview

Job Title: Senior Graphic Designer

Company: Lightspeed Commerce (NuOrder)

Location: Vancouver, British Columbia, Canada

Job Type: Full-Time

Category: Marketing Operations / Creative Operations

Date Posted: 2026-03-31

Experience Level: 5+ Years

Remote Status: Hybrid (Remote work policies are mentioned, but the location is specified as Vancouver, BC, suggesting a hybrid or office-based role with remote flexibility)

🚀 Role Summary

• Lead and execute cross-platform design projects, ensuring creative excellence and brand consistency across global markets for NuOrder by Lightspeed.

• Serve as a creative and strategic contributor to the Brand Marketing team, shaping visual identity through content-driven, performance-informed creative.

• Partner with marketing, content, and product teams to translate strategic objectives into effective visual communications that drive business impact.

• Uphold and evolve the visual identity, acting as a brand guardian while mentoring junior designers.

📝 Enhancement Note: While the title is "Senior Graphic Designer," the responsibilities and emphasis on strategic contribution, performance-informed creative, and brand evolution suggest a role that bridges traditional graphic design with aspects of brand marketing operations and creative operations. The focus on translating strategic objectives into visual communications and driving business impact aligns with operations functions.

📈 Primary Responsibilities

• Lead and execute multi-channel creative initiatives spanning campaigns, product marketing, sales enablement, internal communications, and more, from concept to production.

• Conceptualize and pitch innovative ideas that creatively solve business challenges, with a focus on product marketing, campaigns, and sales support.

• Act as a brand guardian, meticulously upholding and evolving the visual identity in collaboration with art directors and brand leadership.

• Collaborate closely with internal stakeholders, including marketing managers, content writers, and product marketers, to ensure design outputs align with strategic goals.

• Design, adapt, and produce high-quality digital and print assets, including campaign materials, presentations, internal communications, landing pages, social media assets, and sales collateral.

• Deliver pixel-perfect design outputs while also contributing to broader creative decisions, encompassing layout, tone, visual storytelling, motion, and interactivity.

• Proactively stay current with design trends, technologies, and market best practices to continuously enhance the brand's style and execution.

• Provide mentorship and creative guidance to junior designers, serving as a valuable resource and quality check within the design team.

• Independently manage design projects, working with project managers to meet timelines and optimize overall workflows.

📝 Enhancement Note: The emphasis on leading projects, collaborating with stakeholders to translate strategic objectives, and owning project management points to a senior-level role with significant operational responsibilities in managing creative workflows and ensuring alignment across departments.

🎓 Skills & Qualifications

Education: Specific educational requirements are not detailed, but a Bachelor's degree in Graphic Design, Visual Communications, or a related field is typically expected for a senior-level role.

Experience: A minimum of 5+ years of experience in multidisciplinary design roles, with a strong emphasis on digital-first, brand-building creative work.

Required Skills:

• Advanced proficiency in Adobe Creative Suite (e.g., Photoshop, Illustrator, InDesign).

• Advanced proficiency in Figma for design, prototyping, and collaboration.

• Proven ability in multidisciplinary design, with a strong emphasis on digital-first creative work.

• Exceptional portfolio demonstrating creative problem-solving, storytelling, concept development, and technical execution.

• Demonstrated ability to balance creativity with performance, ensuring design delivers measurable business impact.

• Strong eye for detail and a drive for continuous improvement and excellence in creative output.

• Excellent communication skills, both spoken and written, for effective collaboration.

• Strong organizational skills and the ability to manage multiple projects and deadlines effectively.

• Comfort working independently with minimal guidance, demonstrating proactivity and ownership.

Preferred Skills:

• Experience in B2B environments or the wholesale industry.

• Experience with motion design, including a foundational understanding of motion principles.

• Experience working in multicultural and cross-functional teams.

• Knowledge of performance-driven creative strategies and data-informed design decisions.

📝 Enhancement Note: The explicit mention of Figma and Adobe Creative Suite, alongside the requirement for a portfolio showcasing problem-solving and data-informed design, are critical for operations roles. The preference for B2B/wholesale experience and motion design indicates a specialized need within Lightspeed's market.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that not only showcases technical execution but also demonstrates creative problem-solving, compelling visual storytelling, and robust concept development.

• Examples of work that highlight the ability to translate strategic business challenges into effective visual solutions across various platforms and campaigns.

• Case studies or project examples that illustrate how design decisions were informed by performance data, user insights, or business objectives, showcasing an understanding of impact.

Process Documentation:

• Demonstrate experience in documenting and optimizing design workflows, from initial brief intake to final asset delivery, ensuring clarity and efficiency.

• Showcase an ability to implement and manage design processes that maintain brand consistency and creative excellence across diverse projects and channels.

• Provide examples of how design processes are measured for effectiveness, potentially including feedback loops or performance metrics tied to marketing campaigns or sales enablement materials.

📝 Enhancement Note: For a senior operations-adjacent role, the portfolio is critical. It should not just show aesthetics but also demonstrate the candidate's ability to manage creative processes, collaborate effectively, and deliver results aligned with business objectives. Highlighting optimization and efficiency within their design process is key.

💵 Compensation & Benefits

Salary Range: $85,000 - $100,000 CAD per year.

Benefits:

• Flexible paid time off and remote work policies, offering work-life balance.

• Contributions to a pension plan, demonstrating investment in long-term employee security.

• Training opportunities for continuous skill development and career growth.

• Health and wellness credit to support employee well-being.

• Time off to volunteer, encouraging community engagement and corporate social responsibility.

• Access to interest groups, employee-led networks, and sponsored sports teams for social and professional engagement.

• Computer purchase program (e.g., Macbook) for personal use.

• Medical, dental, wellness, life, and disability insurance.

• RRSP plan with employer matching.

• Paid parental leave top-up.

Working Hours: The job description implies a standard full-time workload, likely around 40 hours per week, with flexibility offered through remote work policies and flexible paid time off.

📝 Enhancement Note: The salary range is specific to Ontario, as stated in the original posting. It's crucial to note this nuance. The salary range of $85,000 - $100,000 CAD is competitive for a Senior Graphic Designer role in Vancouver, BC, especially considering the emphasis on performance-informed creative and brand strategy. The benefits package is robust, with a strong emphasis on employee well-being, professional development, and flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Retail Technology, SaaS (Software as a Service), Hospitality, Retail, Golf. Lightspeed Commerce provides a one-stop commerce platform for merchants.

Company Size: Lightspeed Commerce is a publicly traded company with a significant global presence, indicating a large corporate structure with established departments and processes. The job description mentions being "lean enough to make your voice heard," suggesting departments are structured for agility within a larger organization.

Founded: Founded in Montréal, Canada in 2005. The company has a history rooted in inclusivity, originating from Montreal's gay village and with original members from the LGBTQ+ community.

Team Structure:

• The role reports to the Marketing Design Manager, indicating a hierarchical structure within the Brand Marketing team.

• Collaboration is expected with marketers, writers, product marketers, art directors, and fellow designers, highlighting a cross-functional team environment.

Methodology:

• Emphasis on "content-driven, performance-informed creative" and "data-backed strategic insight" suggests a data-driven approach to marketing and design.

• "Creative excellence and brand consistency across channels and markets" points to a focus on standardized processes and quality control.

• "Conceptual thinking with sharp production skills" and "collaborative, 'yes-and' mindset" indicate a blend of strategic ideation and hands-on execution within a team-oriented framework.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: The company's origin and stated commitment to inclusivity are significant cultural indicators. The blend of a large corporate structure with internal agility ("lean enough to make your voice heard") suggests opportunities for impact while benefiting from established resources and processes. The emphasis on data-informed creative is crucial for understanding how design decisions are made and evaluated, aligning with operations principles.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Senior," indicating a level of autonomy, expertise, and responsibility beyond entry-level or mid-level positions. It involves leading projects, mentoring others, and contributing strategically to brand evolution.

Reporting Structure: The Senior Graphic Designer reports directly to the Marketing Design Manager. This implies a clear line of communication and accountability within the Brand Marketing department.

Operations Impact: The role is expected to have a direct impact on "shaping and evolving our global visual identity," driving "business challenges creatively," and creating "content-driven, performance-informed creative." This translates to influencing brand perception, supporting marketing campaigns, enabling sales efforts, and ultimately contributing to revenue generation through effective visual communication.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in digital-first design, brand strategy, and potentially motion design, with access to training and continuous learning.

• Leadership Development: Potential to grow into leadership roles within the design team, such as Art Director or lead designer, by mentoring junior staff and taking ownership of larger creative initiatives.

• Cross-Functional Exposure: Collaboration with various departments (marketing, product, sales) provides exposure to different business functions, fostering a broader understanding of the company's operations and potential career paths.

• Career Defining Opportunities: The company emphasizes "career-defining opportunities" and being part of a team "big enough for career growth, but lean enough to make your voice heard," suggesting ample scope for professional development and impact.

📝 Enhancement Note: The growth trajectory for a Senior Graphic Designer at Lightspeed Commerce involves not just design mastery but also strategic thinking, project leadership, and potentially operational oversight of creative processes. The emphasis on impacting business objectives and revenue through design is a key aspect of its operational relevance.

🌐 Work Environment

Office Type: The job posting mentions "flexible work environment that empowers you to do your best work" and "remote work policies," suggesting a hybrid model or a policy that allows for significant remote work. However, the specific location is Vancouver, BC, indicating a physical presence is likely required or strongly preferred for collaboration.

Office Location(s): Vancouver, British Columbia, Canada. Specific office address details are not provided but are implied to be in this region.

Workspace Context:

• The environment fosters collaboration, with expected partnerships across marketing, content, product teams, and fellow designers.

• Expect a dynamic, fast-moving environment where designers are expected to bring "new inspiration to the table" and "push the brand forward."

• Access to standard design tools and technology (Adobe Creative Suite, Figma) is a given. The company's SaaS nature suggests a technologically integrated workplace.

Work Schedule: While not explicitly stated, a full-time role typically involves a standard 5-day work week. The mention of "flexible paid time off and remote work policies" suggests flexibility in how and when work is completed, as long as project deadlines and team collaboration needs are met.

📝 Enhancement Note: The hybrid or flexible aspect of the work environment is important for operations professionals who often balance focused work with collaborative sessions. The emphasis on a fast-paced, dynamic setting is typical for tech companies and requires adaptability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skills, and alignment with role requirements.

• Portfolio Presentation: Candidates will likely be asked to present their portfolio, discussing key projects, creative process, problem-solving approaches, and the impact of their design work. This is a critical step for evaluating strategic thinking and communication skills.

• Technical/Creative Assessment: This might involve a design challenge or a discussion about specific design scenarios, testing technical proficiency and conceptual abilities.

• Stakeholder Interviews: Interviews with the Marketing Design Manager, potentially other marketing leaders, and team members to assess cultural fit, collaboration style, and strategic alignment.

• Final Round: May involve a more in-depth discussion about the company's brand, market position, and how the candidate can contribute to Lightspeed's growth.

Portfolio Review Tips:

• Curate Strategically: Select 5-7 of your strongest projects that best represent your skills in digital-first, brand-building creative work, and problem-solving.

• Showcase Process: For each project, detail the brief, your role, the challenges, your creative process, the solutions implemented, and the measurable outcomes or impact. Use visuals to illustrate key stages.

• Highlight Performance-Informed Design: If possible, include projects where design decisions were influenced by data, user feedback, or marketing performance metrics. Quantify results where possible (e.g., increased conversion rates, engagement metrics).

• Demonstrate Versatility: Include examples of work across different platforms (digital campaigns, social media, presentations, sales enablement tools) to showcase your adaptability.

• Tell a Story: Frame your portfolio as a narrative of your growth as a designer, highlighting your ability to evolve a brand and solve business problems visually.

Challenge Preparation:

• Understand the Brand: Research Lightspeed Commerce's current branding, target audience, and market position. Understand the NuOrder brand specifically within the Lightspeed ecosystem.

• Think Strategically: Be prepared to discuss how design supports business objectives and drives performance. Consider how you would approach designing for B2B audiences or the wholesale industry.

• Practice Presentation: Rehearse your portfolio walkthrough, focusing on clear communication, concise explanations, and confident articulation of your design rationale and impact.

• Prepare Questions: Develop thoughtful questions about the team, the company culture, current design challenges, and strategic priorities to demonstrate your engagement and interest.

📝 Enhancement Note: The emphasis on "performance-informed creative" and "data-backed strategic insight" in the job description means the portfolio review and interview process will likely delve into how candidates use data and strategy to inform their design decisions, not just aesthetic output.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Advanced proficiency required for design, illustration, and layout (Photoshop, Illustrator, InDesign).

• Figma: Advanced proficiency required for UI/UX design, prototyping, and collaborative design workflows. This is increasingly becoming an industry standard for digital design collaboration.

• Presentation Software: Proficiency in tools like Google Slides or PowerPoint for creating sales enablement materials and internal communications.

Analytics & Reporting:

CRM & Automation:

• No specific CRM or automation tools are listed for this design role. However, understanding how design assets are used within marketing automation platforms or CRM-driven campaigns could be an advantage.

📝 Enhancement Note: The explicit requirement for advanced proficiency in both Adobe Creative Suite and Figma highlights the dual nature of the role: traditional print/digital asset creation and modern digital product/interface design. Understanding how design integrates with broader marketing and sales operations technology stacks (even if not directly using them) is a plus.

👥 Team Culture & Values

Operations Values:

• Performance-Driven: A strong emphasis on creating "performance-informed creative" that delivers measurable business impact. Design is seen as a tool to achieve business objectives.

• Brand Guardianship: Upholding and evolving the visual identity with a commitment to "creative excellence and brand consistency."

• Collaboration & Innovation: A "yes-and" mindset, encouraging ideation and building with others, pushing the brand forward with "new inspiration."

• Data-Informed: Utilizing "data-backed strategic insight" to inform creative decisions and evolve the brand voice.

• Efficiency & Ownership: Taking "ownership" of projects, managing deadlines, and optimizing workflows, demonstrating a professional and proactive approach.

Collaboration Style:

• Cross-functional Integration: Strong collaboration expected with marketing managers, content writers, product marketers, and art directors.

• Mentorship & Support: A culture where senior members mentor and support junior designers, fostering knowledge sharing and team development.

• Feedback Exchange: Implied through the collaborative process, where ideas are pitched, refined, and executed together.

• Agile Environment: Thriving in a "fast-moving, collaborative environment" suggests a dynamic and adaptable approach to project work and team interaction.

📝 Enhancement Note: The culture values a blend of creative artistry and business acumen. Designers are expected to be both creative visionaries and strategic problem-solvers who understand how their work contributes to the company's commercial success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creativity with Performance: Consistently delivering visually stunning designs that also achieve measurable business objectives and drive performance metrics.

• Evolving Visual Identity: Contributing to the strategic evolution of a global brand's visual identity in a dynamic market.

• Cross-Platform Consistency: Ensuring brand consistency and creative excellence across a wide array of digital and print channels and markets.

• Rapid Pace: Thriving in a "fast-moving" environment that requires adaptability, efficiency, and strong project management skills.

• Mentorship Demands: Effectively guiding and supporting junior designers while managing own project workload.

Learning & Development Opportunities:

• Advanced Skill Development: Opportunities to enhance expertise in areas like motion design, performance-driven creative, and advanced digital design techniques.

• Strategic Brand Contribution: Playing a key role in shaping a global brand's visual direction, offering significant strategic growth.

• Industry Exposure: Working within a leading SaaS company in the e-commerce and wholesale space provides valuable industry experience.

• Mentorship & Leadership: Developing leadership skills through mentoring junior designers and potentially leading creative initiatives.

• Continuous Learning: Encouragement to stay current with trends and technologies, fostering a culture of ongoing professional development.

📝 Enhancement Note: The role offers significant opportunities for growth beyond traditional graphic design, pushing into brand strategy, creative operations, and even leadership within a dynamic tech company. Addressing the challenges proactively will be key to success and development.

💡 Interview Preparation

Strategy Questions:

• "Describe a project where you used data or performance metrics to inform your design decisions. What was the outcome?" (Focus on demonstrating performance-informed creativity).

• "How do you approach translating complex business objectives into clear, compelling visual communications?" (Prepare a case study showcasing this process).

• "Walk us through your process for managing a large-scale brand campaign from concept to execution, ensuring consistency across multiple touchpoints." (Highlight project management, collaboration, and quality control).

Company & Culture Questions:

• "What excites you about Lightspeed Commerce and the NuOrder brand specifically?" (Research the company, its mission, and its products thoroughly).

• "How do you contribute to a collaborative team environment, and how do you approach mentoring junior designers?" (Prepare examples of teamwork and leadership).

Portfolio Presentation Strategy:

• Structure: Begin with an overview of your career, then dive into 3-5 key projects. For each project, clearly articulate the challenge, your role, your process, the solution, and the impact (quantifiable if possible).

• Highlight Impact: Emphasize how your design work achieved business objectives, improved user experience, or contributed to brand growth. Use metrics and data where available.

• Showcase Collaboration: Discuss how you worked with stakeholders, incorporated feedback, and managed projects to meet deadlines.

• Professionalism: Be prepared to answer detailed questions about your design choices, technical skills, and problem-solving approach. Maintain a confident and enthusiastic demeanor.

📝 Enhancement Note: Given the emphasis on "performance-informed" and "data-backed" creative, interviewers will be looking for a strategic mindset. Candidates should be ready to discuss not just what they designed, but why they designed it that way, and what impact it had.

📌 Application Steps

To apply for this Senior Graphic Designer position:

• Submit your application through the provided link on the Lightspeed Commerce careers page.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating digital-first, brand-building, and performance-informed creative work. Include examples of B2B or wholesale industry experience if available.

• Resume Optimization: Ensure your resume clearly outlines your 5+ years of relevant experience, advanced proficiency in Adobe Creative Suite and Figma, and your success in leading projects and collaborating with cross-functional teams. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, strategic thinking, and the impact of your work. Prepare specific examples for common interview questions related to creativity, collaboration, and problem-solving.

• Company Research: Thoroughly research Lightspeed Commerce, its mission, its product suite (including NuOrder), and its company culture. Understand their brand positioning and target markets.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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