Content Designer Senior Consultant - Customer, Strategy & Design - PH PDC

📍 Job Overview

Job Title: Content Designer Senior Consultant - Customer, Strategy & Design (Philippines Delivery Center) Company: Deloitte SEA Location: Manila, Philippines Job Type: Full-time Category: Customer Strategy & Design / Operations Date Posted: 2025-09-18 Experience Level: Senior (7+ years implied) Remote Status: Remote Possible

🚀 Role Summary

• This role focuses on content design within a strategic consulting environment, emphasizing customer experience enhancement through clear and effective communication.
• You will be part of a multidisciplinary design team, collaborating with UX/UI designers, strategists, and technologists to deliver impactful client solutions.
• The position requires a strong blend of creative content creation, technical writing, and strategic communication to translate user needs and business objectives into compelling content across various formats.
• A key aspect involves working closely with subject matter experts and stakeholders to ensure content accuracy, relevance, and alignment with client goals, driving improved customer journeys and business outcomes.

📝 Enhancement Note: While the job title is "Content Designer," the context of "Senior Consultant - Customer, Strategy & Design" within a professional services firm like Deloitte positions this role within the broader operational and strategic functions that support client delivery. The emphasis on enhancing customer experiences and working with diverse teams suggests a strong linkage to GTM (Go-To-Market) enablement and client success operations. Therefore, this role can be categorized under Operations with a specialization in Customer Strategy and Design, requiring skills complementary to Sales Operations and Revenue Operations in understanding and articulating value propositions.

📈 Primary Responsibilities

• Develop and refine content strategies for client projects, focusing on user journeys, information architecture, and overall customer experience.
• Create, write, and edit diverse content types, including UI text, on-boarding materials, error messages, instructional guides, marketing copy, and long-form content.
• Collaborate closely with User Researchers to identify user needs, map user stories, and translate these insights into user-centric content.
• Partner with cross-functional teams, including UX/UI designers, strategists, product developers, and marketing specialists, throughout the product lifecycle.
• Engage with subject matter experts (SMEs) and business stakeholders to gather essential information and ensure content accuracy and strategic alignment.
• Proactively identify opportunities to improve communication efforts, measure their effectiveness, and iterate on content to enhance customer experiences and achieve business objectives.
• Determine the most effective formats for presenting information, proposing new ideas or identifying content gaps to optimize user engagement and understanding.
• Translate complex technical or business concepts into clear, concise, and engaging language suitable for target audiences.
• Contribute to the agile product development lifecycle by providing content expertise and ensuring seamless integration of content with design and functionality.

📝 Enhancement Note: The responsibilities highlight a strategic approach to content, moving beyond mere writing to encompass design thinking, user research integration, and performance measurement. This aligns with operations' goal of driving efficiency and effectiveness through well-defined processes and impactful communication. The emphasis on "customer experience" and "user needs" directly supports revenue growth and client retention efforts, key operational metrics.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Software Engineering, Journalism, Communication, Arts, or a related field.

Experience:

• A minimum of 7 years of professional experience in content design, technical writing, editing, journalism, or analogous roles.
• Demonstrated experience in developing and implementing content strategies that improve user engagement and achieve business goals.
• Proven track record of working with cross-functional teams in a dynamic environment, ideally within a consulting or agency setting.

Required Skills:

• Content Design & Strategy: Expertise in user-centered content creation, information architecture, and content strategy development.
• Technical Writing & Editing: Exceptional writing, editing, and proofreading skills across various content formats (e.g., UI copy, long-form, marketing materials).
• Communication Proficiency: Excellent written and verbal communication skills, with the ability to articulate ideas clearly and persuasively to diverse audiences.
• Microsoft Office Suite: Strong proficiency in Microsoft Word, PowerPoint, Teams, and SharePoint for content creation, collaboration, and documentation.
• Stakeholder Management: Ability to effectively engage with and manage expectations of SMEs and business stakeholders to extract necessary information and ensure alignment.
• User-Centricity: Deep understanding of user needs and the ability to translate them into practical content solutions that enhance user experience.
• Agile Collaboration: Experience working within agile development processes, collaborating effectively with design, product, and development teams.

Preferred Skills:

• Experience with user research methodologies and translating research findings into actionable content insights.
• Familiarity with content management systems (CMS) and digital publishing workflows.
• Knowledge of SEO principles and their application to content strategy.
• Experience in a professional services or consulting environment.
• Familiarity with UX/UI design principles and tools.

📝 Enhancement Note: The requirement for 7+ years of experience and a Bachelor's degree indicates a role for a seasoned professional. The blend of creative writing, technical proficiency, and strategic thinking is crucial for operations roles that bridge business needs with effective execution. Proficiency in Microsoft suite is standard, but the emphasis on Teams and SharePoint hints at collaboration and knowledge management aspects relevant to operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of content design projects, demonstrating expertise in various formats and for different audiences.
• Examples of content strategy development, including user journey mapping, information architecture, and content audits.
• Case studies detailing how your content contributions directly improved user experience, engagement, or achieved specific business objectives.
• Demonstrations of your ability to collaborate with SMEs and stakeholders, including examples of content derived from complex technical information.
• Evidence of your process for identifying content gaps, suggesting new formats, and measuring content effectiveness.

Process Documentation:

• Examples of content style guides, tone of voice guidelines, or content governance frameworks you have developed or contributed to.
• Documentation of your process for working within agile sprints, including content planning, creation, review, and iteration cycles.
• Demonstrations of how you track, measure, and evaluate the impact of communication efforts, highlighting key metrics and reporting methods.
• Evidence of your approach to translating user research and user stories into actionable content requirements.

📝 Enhancement Note: For a senior consultant role, a robust portfolio is critical. It should not only highlight writing quality but also strategic thinking, process adherence, and measurable impact. Operations professionals are often judged on their ability to document, optimize, and standardize processes; therefore, portfolio items related to process frameworks and measurement are highly valued.

💵 Compensation & Benefits

Salary Range:

• Given the Senior Consultant level, 7+ years of experience, and the location in Manila, Philippines (a major business hub), a competitive salary is expected. Based on industry benchmarks for similar roles in professional services in Southeast Asia, the estimated annual salary range would likely be between PHP 1,200,000 to PHP 2,000,000 (approximately USD 20,000 to USD 34,000). This range accounts for the seniority, specialized skills in content strategy and design, and the consulting environment.

Benefits:

• Flexible Work Arrangements: Options to work in a way that best suits individual needs, potentially including hybrid or remote arrangements.
• Rewards Platform: A system to recognize and reward hard work and contributions, likely encompassing performance bonuses and incentives.
• Training and Development: Access to world-class training programs and financial support for industry certifications and professional development.
• Mentorship and Career Progression: Dedicated support from mentors and coaches to guide career path development within Deloitte.
• Comprehensive Health Coverage: Health and life insurance benefits provided from the commencement of employment.
• Paid Time Off and Holidays: Generous paid time off (PTO) and adherence to public holidays.

Working Hours:

• Typically a standard 40-hour work week, with flexibility offered depending on project needs and the flexible work arrangements policy.

📝 Enhancement Note: The salary estimate is based on general market data for senior consulting roles in the Philippines, particularly within large professional services firms. The benefits package is typical for such organizations, emphasizing professional growth and employee well-being, which are attractive to operations professionals seeking long-term career development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services / Consulting (Technology, Strategy, Design) Company Size: Large Enterprise (Deloitte is one of the "Big Four" accounting and professional services firms, with a global workforce exceeding 400,000 employees). Founded: 1845 (Deloitte's long history signifies stability and a well-established market presence).

Team Structure:

• The role is within the Deloitte Consulting Philippines Delivery Center (PDC), a hub for providing consulting services, likely supporting global client engagements.
• You will be part of a "diverse and high-performing design team," which includes UX/UI designers, strategists, technologists, and makers, indicating a collaborative and multi-disciplinary environment.
• The structure suggests a matrixed reporting model, where individuals report to a practice leader but also work on client-specific project teams led by engagement managers.

Methodology:

• The team operates within an agile product lifecycle, emphasizing iterative development, collaboration, and continuous improvement.
• Data-driven decision-making is implied, with a focus on "measuring, evaluating, and improving communication efforts" and working with analytics teams.
• A strong emphasis on customer experience (CX) and user-centered design principles guides project execution.

Company Website: https://www2.deloitte.com/ph/en.html (Philippines specific) and https://www2.deloitte.com/sea/en.html (SEA region)

📝 Enhancement Note: Deloitte's culture is known for its professional rigor, emphasis on client service, and commitment to talent development. The PDC model suggests a focus on efficient, high-quality service delivery, which resonates with operational excellence. The team's diverse skill set fosters a learning environment, crucial for operations professionals who need to adapt to evolving technologies and methodologies.

📈 Career & Growth Analysis

Operations Career Level: Senior Consultant - This level typically signifies an individual contributor with significant experience and the ability to manage moderate-sized projects or key workstreams within larger engagements. They are expected to provide subject matter expertise, guide junior team members, and interact directly with clients. Reporting Structure: You will likely report to a Manager or Senior Manager within the Customer, Strategy & Design practice of the Philippines Delivery Center. You will also work closely with project managers, engagement leads, and client stakeholders on a day-to-day basis. Operations Impact: The role's impact is centered on enhancing client customer experiences through strategic content design. This directly influences client satisfaction, brand perception, user adoption, and potentially revenue generation for clients, aligning with the core objectives of revenue and customer success operations.

Growth Opportunities:

• Skill Specialization: Deepen expertise in content strategy, UX writing, technical communication, or specific industry verticals.
• Leadership Development: Progress to Manager or Senior Manager roles, leading teams and managing larger client engagements.
• Cross-Functional Exposure: Gain experience in broader consulting areas like digital transformation, customer experience strategy, and marketing operations.
• Global Mobility: Opportunities to work on international projects or transfer to other Deloitte offices globally.
• Mentorship Programs: Access to formal and informal mentorship to guide career progression and skill development.

📝 Enhancement Note: The "Senior Consultant" title in a firm like Deloitte implies a pathway for advancement. Operations professionals in such roles can grow by specializing in areas like process optimization, data analytics for GTM, or by moving into leadership roles that manage operational functions. The emphasis on learning and mentorship is key for developing a long-term career in operations.

🌐 Work Environment

Office Type: Deloitte operates with a professional office environment, likely providing modern workspaces equipped for collaboration and individual focus. Given the "Remote OK" indication, there might be flexibility for hybrid work or fully remote arrangements for this specific role, depending on client needs and team structure. Office Location(s): The primary listed location is Manila, Philippines. Deloitte has a significant presence in major business districts within Metro Manila. Workspace Context:

• Collaborative: The team environment encourages collaboration with designers, strategists, and technologists, fostering idea exchange and co-creation.
• Technology-Enabled: Access to Deloitte's robust technology infrastructure, including collaboration tools and potentially specialized design software.
• Client-Facing: While part of a delivery center, the role may involve interaction with client teams, requiring professional conduct and clear communication.

Work Schedule:

• Standard business hours are expected, typically Monday to Friday. However, consulting roles often require flexibility to meet project deadlines and client demands, which may occasionally involve working beyond standard hours. The emphasis on "flexible work arrangements" suggests an effort to balance work and personal life.

📝 Enhancement Note: The blend of a professional office environment with potential remote flexibility is common in consulting. Operations roles often thrive in structured yet adaptable environments where tools and collaboration are prioritized. Understanding the client-facing nature, even from a delivery center, is important for managing expectations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruitment team will review applications for basic qualifications.
• Hiring Manager/Team Interview: An interview with the hiring manager or a senior member of the design/consulting team to assess experience, skills, and cultural fit. This may include behavioral questions and discussions about past projects.
• Technical/Skills Assessment: Potential for a practical exercise or case study related to content design, strategy development, or problem-solving to evaluate hands-on capabilities.
• Senior Leadership Interview: An interview with a Director or Partner to discuss strategic thinking, leadership potential, and alignment with Deloitte's values.
• Final Offer: Following successful completion of all interview stages.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best showcase your skills in content design, strategy, and impact. Prioritize projects relevant to customer experience, strategy, and consulting.
• Showcase Process: For each project, clearly outline the problem, your role, the process you followed (including research, ideation, creation, and iteration), the tools used, and the measurable results achieved.
• Quantify Impact: Use data and metrics wherever possible to demonstrate the success of your content initiatives (e.g., increased user engagement, reduced support queries, improved conversion rates).
• Tailor to Deloitte: Highlight projects that align with Deloitte's focus on client success, innovation, and making an impact. Demonstrate your understanding of consulting methodologies and client-centric approaches.
• Prepare for Discussion: Be ready to discuss your portfolio pieces in detail, explaining your design choices, challenges overcome, and lessons learned.

Challenge Preparation:

• Case Study: Anticipate a case study that requires you to analyze a client scenario, identify content needs, propose a content strategy, and outline key deliverables. Focus on structuring your response logically, demonstrating strategic thinking, and articulating clear recommendations.
• Problem-Solving: Prepare to discuss how you would approach common content design challenges, such as simplifying complex information, improving user flows, or adapting content for different platforms.
• Communication Skills: Practice articulating your thoughts clearly and concisely, as strong communication is vital for a consulting role. Be prepared to present your ideas persuasively.

📝 Enhancement Note: The interview process for senior consulting roles is rigorous. A strong portfolio is non-negotiable, and candidates must be able to articulate their process, strategic thinking, and impact. Operations candidates should frame their experiences in terms of efficiency, process improvement, and measurable outcomes, aligning with the consulting mindset.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft Office Suite: Advanced proficiency in Word (documentation, editing), PowerPoint (presentations, proposals), Teams (collaboration, communication), and SharePoint (document management, knowledge sharing).
• Content Management Systems (CMS): Familiarity with common CMS platforms (e.g., WordPress, Drupal, Adobe Experience Manager) is likely beneficial for content deployment.
• Collaboration Platforms: Experience with tools like Slack, Asana, Trello, or Jira for project management and team collaboration.
• Design Software (Familiarity): While not a primary designer, understanding the basics of UX/UI design tools like Figma, Sketch, or Adobe XD can facilitate collaboration with design teams.

Analytics & Reporting:

• Web Analytics Tools: Experience with tools like Google Analytics or Adobe Analytics to measure content performance and user behavior.
• Reporting Dashboards: Ability to use or interpret data from tools like Tableau, Power BI, or specialized reporting platforms to track content effectiveness.

CRM & Automation:

• CRM Systems: Familiarity with CRM platforms like Salesforce or Microsoft Dynamics for understanding customer data and context, which can inform content strategy.
• Marketing Automation Tools: Knowledge of platforms like HubSpot, Marketo, or Pardot may be advantageous for understanding content deployment in marketing campaigns.

📝 Enhancement Note: While the role is content-focused, proficiency in collaboration and productivity tools is paramount for operations. Understanding how content integrates with CRM, marketing automation, and analytics platforms is crucial for demonstrating a holistic approach to customer experience and GTM strategy.

👥 Team Culture & Values

Operations Values:

• Impact-Driven: A core value is to "make an impact that matters," pushing for tangible results for clients, people, and communities.
• Excellence and Innovation: Encouraging individuals to excel, innovate, and drive positive change.
• Inclusion and Respect: Fostering a culture where diverse perspectives are celebrated, and everyone is supported, respected, and recognized.
• Collaboration: Emphasizing teamwork and collective achievement ("working together to achieve our shared goals").
• Learning and Development: A strong commitment to personal growth, skill enhancement, and continuous learning.

Collaboration Style:

• Cross-Functional Integration: Actively collaborating with diverse teams (design, strategy, technology, marketing) throughout project lifecycles.
• Mentorship and Support: A culture where experienced professionals mentor and empower others, fostering a supportive learning environment.
• Agile and Iterative: Working in an agile manner, involving continuous feedback loops and iterative improvements in content and strategy.
• Stakeholder Engagement: Building effective communication and relationship-building skills with clients and internal stakeholders.

📝 Enhancement Note: Deloitte's values align with a professional, results-oriented, and people-centric approach. For operations professionals, understanding and embodying these values, particularly around collaboration, continuous improvement, and client focus, is essential for success and integration into the team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Client Needs: Juggling diverse client requirements, project timelines, and stakeholder expectations within a fast-paced consulting environment.
• Translating Complex Information: Effectively simplifying highly technical or strategic information into clear, user-friendly content for varied audiences.
• Measuring Content Impact: Developing and implementing robust metrics to demonstrate the ROI and effectiveness of content strategies, especially in ambiguous client contexts.
• Adapting to New Technologies/Platforms: Staying current with evolving content design tools, methodologies, and digital communication trends.

Learning & Development Opportunities:

• Advanced Content Strategy Training: Access to specialized courses and workshops on UX writing, content strategy frameworks, and information architecture.
• Industry Certifications: Support for obtaining certifications relevant to consulting, design, or project management.
• Cross-Disciplinary Learning: Opportunities to learn from and collaborate with experts in strategy, technology, UX/UI design, and data analytics.
• Leadership Skills Development: Training programs focused on client management, team leadership, and business development.

📝 Enhancement Note: The challenges reflect the dynamic nature of consulting and the specialized skills required. Operations professionals can leverage these challenges as opportunities to hone their problem-solving, analytical, and strategic communication skills, which are transferable to many operational leadership roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you developed a content strategy for a complex project. What was your process, and what were the key outcomes?" (Focus on strategic thinking, process, and results.)
• "How do you approach translating user research findings into actionable content recommendations? Provide an example." (Highlight user-centricity and analytical skills.)
• "How do you collaborate with subject matter experts and stakeholders to ensure content accuracy and alignment with business goals?" (Emphasize communication and stakeholder management skills.)
• "Tell us about a time you identified a content gap or proposed a new content format. What was the impact?" (Showcase initiative, creativity, and problem-solving.)

Company & Culture Questions:

• "Why are you interested in Deloitte and this specific role within the Customer, Strategy & Design practice?" (Research Deloitte's purpose, values, and recent work in digital transformation/CX.)
• "How do you contribute to an inclusive team environment?" (Align your response with Deloitte's emphasis on diversity and respect.)
• "How do you stay updated on trends in content design and customer experience?" (Demonstrate commitment to continuous learning.)

Portfolio Presentation Strategy:

• Structure: For each portfolio piece, follow the STAR method (Situation, Task, Action, Result) or a similar narrative structure. Clearly articulate the client's problem, your specific role and tasks, the actions you took (including your content strategy and design process), and the measurable results achieved.
• Quantify: Use data and metrics to back up your claims about impact. If exact metrics aren't available, use qualitative evidence of success.
• Visuals: If possible, use visuals (screenshots, mockups, flowcharts) to illustrate your work and make your presentation more engaging.
• Conciseness: Be prepared to present your key projects within a limited timeframe, focusing on the most impactful aspects.
• Relevance: Tailor your project selection and presentation to highlight skills and experiences most relevant to Deloitte's consulting work and the specific requirements of this role.

📝 Enhancement Note: Preparing for consulting interviews requires a focus on structured thinking, data-driven storytelling, and demonstrating a proactive, client-focused approach. Operations candidates should frame their experiences using frameworks that highlight process efficiency, strategic alignment, and measurable business impact.

📌 Application Steps

To apply for this operations-aligned position:

• Submit your application directly through the official Deloitte SEA careers website via the provided URL.
• Portfolio Customization: Curate your professional portfolio to prominently feature projects demonstrating strategic content design, user experience improvement, and cross-functional collaboration. Prioritize examples that showcase measurable business impact.
• Resume Optimization: Tailor your resume to highlight 7+ years of relevant experience, emphasizing keywords such as "Content Strategy," "UX Writing," "Technical Writing," "Customer Experience," "Agile," "Stakeholder Management," and proficiency in Microsoft Office Suite. Quantify achievements wherever possible.
• Interview Preparation: Practice articulating your experience using structured storytelling (e.g., STAR method) for behavioral questions. Prepare to discuss your portfolio in detail and be ready for potential case studies or practical exercises focused on content strategy and problem-solving.
• Company Research: Thoroughly research Deloitte's purpose, values, recent client work in customer strategy and design, and the specific offerings of the Philippines Delivery Center to demonstrate genuine interest and alignment during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.