Content Design Consultant - reappointment Beatriz Nery

📍 Job Overview

Job Title: Content Design Consultant - reappointment Beatriz Nery Company: World Food Programme Location: Rome, Italy Job Type: FULL_TIME Category: Operations (Content Design & Project Support) Date Posted: 2025-12-17 Experience Level: Mid-Level (2-5 years) Remote Status: On-site

🚀 Role Summary

• This role focuses on the strategic design and development of content for various internal platforms and toolkits, enhancing user experience and operational efficiency.
• Key responsibilities include supporting project management for talent management initiatives, ensuring timely execution and alignment with strategic goals.
• The position requires a strong application of human-centered design principles to create intuitive and effective user interfaces and content experiences.
• This role is crucial for advancing WFP's talent management projects through innovative content solutions and structured project oversight.

📝 Enhancement Note: While the title is "Content Design Consultant," the description and responsibilities clearly indicate a blend of content strategy, user experience (UX) design, and project management, particularly within an HR/Talent Management context. The role requires not just content creation but also the structuring and execution of projects. The "reappointment" aspect suggests a potential for ongoing work or a specific project focus.

📈 Primary Responsibilities

• Design and develop diverse toolkits by collaborating with stakeholders to gather essential data and information.
• Support the design of new reassignment platforms using a human-centered design approach, encompassing user research, persona creation, journey mapping, and prototyping.
• Create detailed project plans with defined timelines and milestones, actively monitoring project progress and proactively addressing challenges to maintain momentum.
• Develop and refine project concepts and milestones in close coordination with HRMTM team leads, and oversee the monitoring of implementation progress for various projects.
• Create and update content for HRMTM-owned websites, ensuring accuracy, relevance, and alignment with WFP's brand and communication strategies.
• Support the design and delivery of webinars on various talent management topics, facilitating knowledge sharing and engagement.
• Undertake other responsibilities as they arise and are agreed upon with the Consultant to ensure effective workload distribution and project advancement.

📝 Enhancement Note: The primary responsibilities emphasize a hands-on approach to content creation and project execution. The focus on "human-centered design" and "user research" suggests a strong UX/UI component, while "project plans," "timelines," and "monitoring progress" highlight the project management aspect. The role requires a blend of creative content development and structured operational execution.

🎓 Skills & Qualifications

Education: University degree in Communications, Graphic Design, or a related discipline. Experience:

• 2-3 years of demonstrated experience in creating high-quality visual assets and communications materials.
• Proven experience in working with and leveraging technology platforms for content delivery and project management.
• Experience in delivering presentations and managing stakeholders across various levels within a global organization.
• Experience in fast-paced, multi-stakeholder environments with tight deadlines.

Required Skills:

• Strong research, content sourcing, and development skills.
• Demonstrated written communication and drafting skills, with the ability to apply corporate brand guidelines.
• Strong project management skills and proven delivery capability.
• Knowledge and application of human-centered design principles and methodologies.
• Expertise in designing creative communication materials and providing support on technology-related projects (e.g., interactive media, e-Learning template graphics).
• Ability to work independently, shape and manage a work plan, and seek appropriate guidance when needed.
• Demonstrated strong webinar/workshop design and facilitation skills.
• Accuracy and meticulous attention to detail.
• Customer/service-oriented attitude with a capacity to receive and act on constructive feedback.
• Familiarity with the latest design and content development trends.

Preferred Skills:

• Intermediate knowledge of an official UN language other than English.
• Experience in a global organization or NGO setting.
• Familiarity with WFP's mission and operational context.

📝 Enhancement Note: The requirements emphasize a blend of creative and analytical skills. The specific mention of "human-centered design," "user research," "persona creation," and "journey mapping" points to a need for UX expertise. The project management component requires structured thinking, planning, and execution. The "2-3 years" experience, combined with the educational requirements, suggests a mid-level consultant role where practical application and demonstrable skills are prioritized over extensive theoretical knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of content toolkits designed for internal or external use, demonstrating a clear structure, logical flow, and effective information architecture.
• Present case studies of projects where human-centered design principles were applied, illustrating user research, persona development, journey mapping, and prototyping outcomes.
• Include examples of website content updates or digital assets created for web platforms, highlighting adherence to brand guidelines and user engagement strategies.
• Demonstrate experience in designing and facilitating webinars or workshops, showcasing presentation materials and engagement techniques.

Process Documentation:

• Provide examples of project plans, timelines, and milestone tracking for initiatives managed, illustrating project management methodologies.
• Showcase how user research findings were translated into actionable design recommendations or content strategies.
• Illustrate the process of gathering and synthesizing information from multiple stakeholders for content development.

📝 Enhancement Note: A strong portfolio is critical for this role. Candidates should be prepared to demonstrate their ability to translate complex information into accessible and engaging content, apply user-centric design methodologies, and manage projects effectively. The portfolio should highlight a structured approach to content creation and project execution, with measurable outcomes where possible.

💵 Compensation & Benefits

Salary Range: As this is a consultancy position with the World Food Programme, compensation will be determined based on the consultant's qualifications, experience, and WFP's established consultant fee scales for Rome, Italy. While specific figures are not provided, typical consultant rates for mid-level roles in Rome with specialized skills in content design and project management can range from €40,000 to €60,000 annually, prorated for the contract duration. This range is an estimate and will be subject to WFP's internal policies and the specific contract terms. Benefits:

• Opportunity to contribute to a leading global humanitarian organization.
• Exposure to diverse talent management projects and international work environments.
• Professional development opportunities through training and internal mobility.
• Inclusive, diverse, and multicultural working environment.
• Potential for contract extension based on organizational needs.
• Contribution to WFP's mission of saving lives and changing them for the better.

Working Hours: This is a full-time position, typically requiring 40 hours per week. While the role is on-site in Rome, Italy, the World Food Programme often offers flexibility in work schedules where operational needs permit, allowing for efficient management of project timelines and personal commitments. Specific working hours will be agreed upon with the hiring manager.

📝 Enhancement Note: Consultancy roles often have distinct compensation structures compared to permanent positions. WFP will likely offer a daily or monthly rate based on benchmarked consultant fees for the region and the role's complexity. The benefits listed are typical for international organizations and focus on professional growth and impact.

🎯 Team & Company Context

🏢 Company Culture

Industry: International Humanitarian Aid and Development. Company Size: The World Food Programme is a large, global organization, employing over 20,000 staff worldwide across various country offices, regional bureaus, and headquarters. This scale offers extensive opportunities for collaboration and exposure to diverse operational contexts. Founded: 1961. WFP was established by the United Nations General Assembly and the Food and Agriculture Organization.

Team Structure:

• The Consultant will be part of the Human Resources Management and Talent Management (HRMTM) division.
• They will report to the Chief HRMTM and work closely with Heads of Units within HRMTM and colleagues from various teams on common projects.
• The role involves collaboration with a Graphic Designer within HRMTM, indicating a strong emphasis on visual communication and design.
• Cross-functional collaboration will be essential, working with different teams on talent management initiatives.

Methodology:

• Data-driven decision-making and a focus on evidence-based strategies are core to WFP's operations.
• Human-centered design principles are being increasingly integrated to ensure that solutions are user-focused and effective.
• Project management methodologies are employed to ensure efficient execution of initiatives and timely delivery of results.
• There's a strong emphasis on collaboration, diversity, and inclusion, reflecting WFP's core values.

Company Website: https://www.wfp.org

📝 Enhancement Note: WFP's culture is deeply rooted in its humanitarian mission, emphasizing integrity, collaboration, commitment, humanity, and inclusion. The HRMTM team's focus on talent management suggests a commitment to employee development and organizational effectiveness. The global nature of WFP means operations professionals will engage with diverse perspectives and complex challenges.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Consultancy. It requires practical experience in content design, project management, and human-centered design, suitable for professionals who have moved beyond entry-level roles and can independently manage tasks and contribute strategically. Reporting Structure: The Consultant reports to the Chief HRMTM, with close collaboration expected with Heads of Units and other HRMTM team members. This structure allows for direct guidance and integration into the team's strategic objectives. Operations Impact: The Consultant's work will directly impact the effectiveness and efficiency of WFP's talent management processes. By improving content, designing user-friendly platforms, and ensuring project progress, they will contribute to better employee experiences, smoother internal operations, and ultimately, WFP's ability to achieve its humanitarian mission.

Growth Opportunities:

• Skill Specialization: Deepen expertise in human-centered design, UX/UI for internal platforms, and content strategy within a large humanitarian context.
• Project Management Acumen: Gain experience managing complex, cross-functional projects within a global organization, enhancing project leadership skills.
• Cross-Cultural Experience: Work with diverse teams and stakeholders globally, broadening understanding of international operations and communication styles.
• Networking: Build professional relationships within WFP, potentially leading to future consultancy opportunities or permanent roles.

📝 Enhancement Note: This consultancy offers a significant opportunity to apply and refine operations-related skills in a high-impact humanitarian setting. While it's a defined contract period, the experience gained in project management, user-centric design, and stakeholder engagement within a global organization like WFP is invaluable for career progression in operations and related fields.

🌐 Work Environment

Office Type: The role is based on-site in Rome, Italy, within the World Food Programme's offices. This implies a professional, collaborative office setting typical of large international organizations. Office Location(s): Rome, Italy. WFP's headquarters in Rome provides access to a vibrant international community and a central hub for global operations. Workspace Context:

• The workspace will likely be a shared office environment, fostering collaboration with colleagues in the HRMTM team and other departments.
• Access to WFP's internal systems, technology platforms, and design resources will be provided to support the Consultant's work.
• Opportunities for informal and formal interactions with team members will exist, facilitating knowledge sharing and problem-solving.

Work Schedule: While the role is full-time (40 hours/week), WFP often provides flexibility in work schedules, allowing for efficient management of project timelines and personal needs. This flexibility is crucial for operations roles that may involve deep work and focused analysis, balanced with collaborative sessions.

📝 Enhancement Note: The on-site nature of the role in Rome offers a chance to immerse oneself in the operational environment of a major UN agency. The emphasis on collaboration within the office setting is important for roles that require iterative design processes and cross-functional alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Applications will be reviewed based on qualifications, experience, and portfolio.
• Technical Interview: Candidates may be asked to present their portfolio, discussing specific projects, design methodologies, and project management approaches. This will likely involve case studies demonstrating problem-solving skills and content strategy.
• Behavioral/Situational Interview: Questions will assess cultural fit, collaboration style, and ability to handle challenges within WFP's values and operational context.
• Final Selection: Based on overall assessment, including technical proficiency and alignment with WFP's mission.

Portfolio Review Tips:

• Highlight Impact: For each project, clearly articulate the problem, your role, the solution (content, design, process), and the measurable outcomes or impact.
• Showcase Process: Detail your approach to human-centered design, user research, content strategy development, and project management. Use visuals to illustrate concepts like user journeys and personas.
• Tailor to Role: Emphasize projects that demonstrate experience in toolkit design, platform development, website content, and webinar facilitation.
• Conciseness: Present your strongest work concisely, focusing on quality over quantity. Be prepared to discuss any project in detail.

Challenge Preparation:

• Be ready to discuss how you would approach designing a specific toolkit or improving a user flow for a talent management process.
• Prepare examples of how you have managed competing priorities and tight deadlines in previous operations or design roles.
• Think about how you would gather requirements and manage feedback from diverse stakeholders in a global organization.

📝 Enhancement Note: The interview process will likely assess not only technical skills but also the candidate's ability to integrate into WFP's unique operational and cultural environment. A strong, well-presented portfolio is essential, acting as a tangible demonstration of the required skills and experience.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with platforms for updating HRMTM websites.
• Design Software: Proficiency in industry-standard graphic design and prototyping tools such as Adobe Creative Suite (Illustrator, InDesign, Photoshop), Figma, Sketch, or similar.
• Project Management Software: Familiarity with tools for creating and tracking project plans, timelines, and milestones (e.g., Asana, Trello, Monday.com, or MS Project).
• Collaboration Tools: Experience with platforms for team communication and file sharing (e.g., Microsoft Teams, Slack, Google Workspace).

Analytics & Reporting:

• Basic understanding of web analytics tools to track content performance on websites.
• Ability to interpret data from user research and feedback to inform design and content decisions.

CRM & Automation:

• While not explicitly stated as a primary focus, familiarity with HR Information Systems (HRIS) or CRM concepts related to employee data management would be beneficial.
• Understanding of how automation can streamline content delivery or user onboarding processes.

📝 Enhancement Note: The role requires a strong command of design and project management tools. Familiarity with content management systems and collaboration platforms is also key. While specific WFP internal tools may not be listed, candidates should highlight proficiency in widely used industry software that aligns with the described responsibilities.

👥 Team Culture & Values

Operations Values:

• Integrity: Upholding ethical standards in all content creation and project management activities, ensuring accuracy and transparency.
• Collaboration: Working effectively with diverse teams, sharing knowledge, and actively seeking input from stakeholders to achieve shared goals.
• Commitment: Demonstrating dedication to WFP's mission and delivering high-quality work with a focus on achieving project objectives and deadlines.
• Humanity: Approaching all tasks with empathy, particularly in user-centered design, ensuring solutions meet the needs of WFP personnel.
• Inclusion: Creating accessible and inclusive content and design that respects diversity and caters to a global audience.

Collaboration Style:

• Open communication and active listening are encouraged to foster a collaborative environment.
• Team members are expected to contribute ideas, provide constructive feedback, and support each other in achieving collective objectives.
• A proactive approach to problem-solving and a willingness to adapt to changing project needs are valued.

📝 Enhancement Note: The Consultant is expected to embody WFP's core values in their daily work. This means not only performing technical tasks but also contributing positively to the team's dynamic and upholding the organization's mission and ethical standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Diversity: Adapting content and design to resonate with a highly diverse, global audience with varying cultural backgrounds and technical literacy.
• Stakeholder Management: Balancing the needs and expectations of multiple stakeholders across different departments and seniority levels.
• Tight Timelines: Delivering high-quality content and project milestones within short, often demanding, project schedules characteristic of consultancy assignments.
• System Integration: Ensuring new content and platform designs integrate seamlessly with existing WFP systems and workflows.

Learning & Development Opportunities:

• Human-Centered Design Mastery: Gaining practical experience in applying advanced HCD techniques within a large, complex organizational structure.
• Cross-functional Project Leadership: Developing skills in leading and contributing to projects that span multiple operational areas within HR and beyond.
• Exposure to Humanitarian Operations: Understanding the unique operational challenges and communication needs of a leading global humanitarian organization.
• Professional Network Expansion: Building connections within WFP and the broader UN system.

📝 Enhancement Note: This role presents opportunities to tackle complex operational challenges that are unique to international organizations. Successfully navigating these challenges will foster significant professional growth and development in applied operations and design thinking.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used human-centered design to solve a complex content or platform problem. What was your process, and what was the outcome?" (Focus on user research, persona development, journey mapping, and measurable impact.)
• "How would you approach developing a new toolkit for onboarding new WFP staff, considering the diverse needs of employees across different regions?" (Highlight your content strategy, information architecture, and stakeholder consultation approach.)
• "Walk us through a project you managed from concept to completion. How did you ensure it stayed on track and met its objectives?" (Emphasize project planning, milestone tracking, risk management, and stakeholder communication.)

Company & Culture Questions:

• "What interests you about working for the World Food Programme, and how do your skills align with our mission?" (Research WFP's current initiatives and connect your experience to their impact.)
• "How do you ensure your work is inclusive and accessible to a global audience with diverse backgrounds and technical capabilities?" (Discuss your approach to content localization, accessibility standards, and diverse user needs.)
• "Describe your experience working in a multicultural environment. How do you adapt your communication and collaboration style?" (Provide specific examples of cross-cultural interactions and problem-solving.)

Portfolio Presentation Strategy:

• Structure: Organize your portfolio logically by project type or skill. For each project, briefly introduce the challenge, your role, the solution, and the results.
• Visuals: Use high-quality visuals (screenshots, mockups, diagrams) to illustrate your work. For process-heavy projects, include visual representations of user journeys, personas, or workflows.
• Narrative: Tell a story for each project, highlighting your thought process, decision-making, and problem-solving skills.
• Conciseness: Be prepared to present key highlights efficiently, leaving time for deeper discussion on selected projects. Focus on demonstrating impact and your contribution.

📝 Enhancement Note: Interview preparation should focus on showcasing practical application of skills, a structured approach to operations and design, and a clear understanding of WFP's mission and values. The portfolio is a critical tool, so practice presenting it effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application exclusively through the WFP online recruitment system by the deadline of January 21, 2026.
• Curate Your Portfolio: Select 2-3 key projects that best demonstrate your content design, human-centered design, and project management skills. Ensure these showcase your ability to create toolkits, design user-centric platforms, and manage project timelines.
• Optimize Your CV: Tailor your CV to highlight keywords from the job description, such as "content design," "project management," "human-centered design," "stakeholder management," and specific software proficiencies. Quantify achievements where possible.
• Prepare Your Cover Letter: Clearly articulate your motivation for applying to WFP and how your specific skills and experience make you an ideal candidate for this consultancy, referencing your portfolio examples.
• Research WFP: Familiarize yourself with WFP's mission, values, recent work, and the HRMTM department's objectives to tailor your application and prepare for interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.