Art/Picture Framer

📍 Job Overview

Job Title: Art/Picture Framer

Company: Michaels Stores

Location: Brooklyn-252 Atlantic Ave, Brooklyn, NY, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design Operations

Date Posted: 2026-04-17

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service and expert custom framing solutions within a retail environment.

• Key responsibilities include actively engaging with customers to understand their framing needs, offering design consultations, and ensuring the quality and timely completion of custom framing orders.

• The position also involves maintaining the visual presentation of the store, specifically the ready-made frame department, and supporting overall store operations including sales, inventory management, and point-of-sale transactions.

• It requires a balance of creative problem-solving for custom art pieces and efficient execution of operational tasks to meet sales and production targets.

📝 Enhancement Note: While the job title is "Art/Picture Framer," the description indicates a broader retail operations role with a specialization in custom framing. The emphasis on customer relationship building, sales, and store upkeep suggests this is not purely a production role but a customer-facing position integral to the retail experience. The "Elevated ABC Deliver" mention points to a specific sales and service methodology that candidates should research.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing personalized design consultations and creative framing solutions to meet individual art and display needs.

• Execute custom framing orders with a high degree of quality, precision, and adherence to production timelines, ensuring customer satisfaction.

• Maintain and merchandise the ready-made frame department, as well as other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment, to ensure product availability and visual appeal.

• Deliver friendly and efficient customer service, assisting shoppers in locating products, providing solutions, and ensuring a positive shopping experience.

• Operate the cash register accurately and execute cash handling procedures according to company standards, including processing sales, returns, and exchanges.

• Support inventory management processes, including participating in truck unloads, stocking, and replenishment activities to maintain optimal stock levels and store presentation.

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws, safety regulations, and operational standards.

• Contribute to shrink and safety programs by following established guidelines and reporting any potential issues.

• Assist with Omni channel processes, which may include fulfilling online orders for in-store pickup or ship-from-store.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and operational tasks. The inclusion of "Elevated ABC Deliver" suggests a specific sales training or methodology that the candidate will be expected to follow. The emphasis on "on time" and "high degree of quality" for framing orders stresses the importance of both efficiency and craftsmanship.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Further education or certifications in art, design, or related fields may be advantageous but are not explicitly required.

Experience:

• 0-2 years of experience in a customer-facing retail environment.

• Experience in custom framing, art services, or a related creative field is preferred.

Required Skills:

• Basic computer proficiency for point-of-sale systems and potential inventory management software.

• Basic measuring skills for accurate framing measurements.

• Ability to operate framing equipment, including a glass cutter and heat press.

• Strong customer service and interpersonal skills for building rapport and addressing customer needs.

• Ability to work effectively in a fast-paced retail environment, managing multiple tasks simultaneously.

• Basic visual merchandising skills to maintain department appearance.

Preferred Skills:

• Retail sales experience with a proven track record of meeting sales targets.

• Experience with consultative selling or design services.

• Familiarity with art history, various art mediums, or framing techniques.

• Experience with Omni channel retail operations (e.g., BOPIS, Ship-from-Store).

• Knowledge of inventory management principles.

📝 Enhancement Note: The requirements emphasize practical skills like operating framing equipment and basic computer/measuring abilities, indicating that extensive prior framing experience may not be mandatory, but the aptitude to learn and perform these tasks is crucial. The preference for retail and sales experience suggests that sales performance will be a key metric for success in this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to showcase examples of their creativity, problem-solving skills, and understanding of design principles through their resume and interview responses.

• For candidates with prior framing experience, highlighting a range of projects demonstrating diverse styles, materials, and complexity would be beneficial.

Process Documentation:

• Candidates should be prepared to discuss their understanding of standard operating procedures (SOPs) and how they ensure quality and consistency in their work.

• An ability to articulate how they would approach documenting a new framing process or improving an existing one, focusing on efficiency and customer satisfaction, would be a plus.

• Familiarity with systems for tracking orders, inventory, and customer interactions is beneficial, even if not formally managed by the candidate.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio is less critical than demonstrating practical skills and a willingness to learn. However, candidates with prior framing experience should prepare to discuss their process and highlight successful projects that demonstrate their capabilities in design, execution, and customer collaboration.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products

• Potential for additional benefits as detailed on mikbenefits.com

Working Hours: This is a PART_TIME position. Actual hours may vary but can include nights, weekends, and early mornings. The role description mentions "40" in ai_working_hours, which is likely a placeholder or maximum, but the employment_type specifies PART_TIME.

📝 Enhancement Note: The salary range is competitive for entry-level retail positions in the specified region. The benefits package, including health insurance and PTO, is robust for a part-time role, making it an attractive offering. Candidates should clarify the expected weekly hours and flexibility with the hiring manager.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, custom framing, and home decor.

Company Size: Large Enterprise (Over 10,000 employees globally, with over 1,300 stores across North America). This scale offers stability and opportunities for development.

Founded: 1973. With a long history, Michaels has established significant brand recognition and operational expertise in the creative retail sector.

Team Structure:

• The Art/Picture Framer will be part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if applicable.

• Collaboration will be key with fellow store associates, including sales floor staff, stockroom personnel, and cashiers, to ensure seamless store operations and customer service.

Methodology:

• The company emphasizes a customer-centric approach, focusing on building relationships and providing solutions ("Elevated ABC Deliver").

• Operational processes are guided by Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance.

• A data-driven approach is implied through sales targets, inventory management, and Omni channel operations, aiming for efficiency and profitability.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates on a model that balances customer engagement and creative services with efficient retail operations. The company culture likely promotes creativity, teamwork, and a focus on customer satisfaction. The large company size suggests structured training programs and clear career paths within retail operations.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations and customer service framework. It serves as a foundational role for individuals interested in developing skills in sales, customer engagement, and specialized retail services like custom framing.

Reporting Structure: The Art/Picture Framer typically reports to a Store Manager or Assistant Store Manager, with direct day-to-day supervision potentially from a designated Framing Lead or Department Manager. This structure provides direct guidance and oversight for performance and development.

Operations Impact: The role directly impacts store revenue through custom framing sales and by contributing to overall store sales performance driven by excellent customer service and merchandising. Efficient operations in the framing department also contribute to customer loyalty and repeat business, reinforcing Michaels' brand as a destination for creative solutions.

Growth Opportunities:

• Skill Specialization: Opportunity to become a subject matter expert in custom framing, mastering advanced techniques and design principles.

• Retail Leadership: Potential to advance into roles such as Framing Department Lead, Assistant Store Manager, or Store Manager by demonstrating strong performance, leadership potential, and a comprehensive understanding of store operations.

• Cross-Functional Development: Exposure to various aspects of retail operations, including visual merchandising, inventory management, and Omni channel fulfillment, can prepare individuals for broader roles within Michaels or the retail industry.

• Learning Resources: Access to company training programs, including the "Elevated ABC Deliver" sales methodology, and tuition assistance can support continuous learning and career development.

📝 Enhancement Note: This role is positioned as an entry point for a career in retail operations, particularly within specialized areas like custom framing. The company's structure and stated commitment to development suggest clear pathways for advancement for high-performing individuals who can demonstrate both creative aptitude and operational efficiency.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing, requiring constant interaction with the public.

Office Location(s): Brooklyn-252 Atlantic Ave, Brooklyn, NY. This specific store location serves a local community, requiring an understanding of local customer needs and traffic patterns.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with other store associates to ensure smooth operations, efficient customer service, and a well-maintained store environment. Teamwork is essential for tasks like truck unloads and stock replenishment.

• Tools and Technology: Access to standard retail tools including a cash register/POS system, framing equipment (e.g., mat cutters, assembly tools, heat press), and basic computer systems.

• Team Interaction: Frequent interaction with colleagues across different departments, fostering a supportive and communicative team dynamic focused on achieving store goals.

Work Schedule: The schedule is PART_TIME and can be flexible, including nights, weekends, and early mornings, which is typical for retail environments. This flexibility is necessary to cover store operating hours and customer demand.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The framing shop itself will have specialized equipment, requiring careful attention to safety and operational procedures, while the sales floor demands strong interpersonal skills and product knowledge.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or online application review to assess basic qualifications and alignment with job requirements.

• In-Store Interview: This will involve meeting with the hiring manager (e.g., Store Manager or Assistant Manager). Expect questions about customer service experience, problem-solving abilities, retail aptitude, and motivation for the role.

• Practical Assessment: Candidates may be asked to demonstrate basic measuring skills, discuss how they would approach a customer, or answer scenario-based questions related to framing or customer service challenges.

• Cultural Fit: Assessment of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Resume Focus: Highlight any relevant experience in customer service, sales, retail, or creative fields.

Quantify achievements where possible (e.g., "Increased custom framing sales by X%," "Handled Y customer inquiries daily").

• Situational Questions: Be prepared to discuss hypothetical scenarios:

  • "A customer brings in a valuable piece of art and is unsure about framing options. How would you assist them?"
  • "How would you handle a situation where a customer is unhappy with their custom framing order?"
  • "Describe a time you had to learn a new skill quickly in a retail setting."

• Demonstrate Enthusiasm: Show genuine interest in art, design, and helping customers bring their creative visions to life.

Challenge Preparation:

• Customer Interaction Scenarios: Practice articulating how you would greet, engage, and assist customers, especially those with specific or complex framing needs.

• Problem-Solving: Think about common retail challenges (e.g., stock issues, customer complaints, equipment malfunctions) and how you would address them efficiently and professionally.

• Operational Awareness: Be ready to discuss your understanding of basic retail operations like stocking, merchandising, and cash handling.

📝 Enhancement Note: While a formal portfolio isn't a strict requirement, candidates should prepare to speak confidently about their skills and experiences, using examples that demonstrate their customer service acumen, problem-solving capabilities, and readiness to learn the technical aspects of custom framing.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, returns, and customer transactions.

• Custom Framing Equipment: This includes mat cutters, specialized saws, assembly tools, and potentially a heat press for various framing methods.

• Glass Cutter: Essential for custom glass sizing for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for precise measurements.

Analytics & Reporting:

• While direct responsibility for complex analytics may not be present, understanding basic sales reports and inventory levels is beneficial.

CRM & Automation:

• Basic customer relationship management may occur through in-person interactions and potentially a customer database for order history.

• Omni channel systems for managing online orders and Ship-from-Store processes.

📝 Enhancement Note: Proficiency with standard retail POS systems and an aptitude for learning specialized framing equipment are key. The mention of "Omni channel processes" suggests familiarity with systems that integrate online and in-store sales channels.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment where creativity is celebrated, and associates are encouraged to inspire customers' creative pursuits.

• Customer Focus: A strong emphasis on building relationships and providing excellent service to ensure customer satisfaction and loyalty.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and maintain a positive work environment.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and promoting an inclusive atmosphere.

• Efficiency & Quality: Striving for operational excellence, delivering high-quality work, and maintaining store standards.

Collaboration Style:

• Cross-functional Integration: Associates are expected to support various store functions, requiring seamless collaboration between departments like sales, framing, and stock.

• Process Review: Openness to following established SOPs while also providing feedback for continuous improvement of processes.

• Knowledge Sharing: Encouraging the sharing of best practices, especially within the framing department, to enhance team expertise and service quality.

📝 Enhancement Note: Michaels' culture is built around a passion for creativity and a commitment to customer experience. Associates are expected to be team players who can contribute to a positive and productive store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creativity and Efficiency: Juggling the artistic demands of custom framing with the need for speed and accuracy in a retail setting.

• Customer Expectations Management: Handling diverse customer needs, budgets, and artistic preferences, requiring strong consultative skills.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with tools that require dexterity and care.

• Learning Curve: Mastering the technical aspects of framing equipment, materials, and design principles can be challenging but rewarding.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge in framing techniques, materials, preservation methods, and design trends.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management through company training.

• Retail Operations: Gain comprehensive experience in various retail functions, from inventory and merchandising to Omni channel operations.

• Company Resources: Utilize tuition assistance and internal training programs for professional growth.

📝 Enhancement Note: The primary challenges lie in integrating creative service with operational efficiency and managing customer expectations. Growth opportunities are tied to developing specialized skills in framing and broader retail operational competencies.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer. How would you handle a customer who is unhappy with the cost of a custom frame?"

• Problem-Solving: "Imagine a customer needs a frame for an unusual-sized artwork. What steps would you take?" or "What would you do if a framing order was delayed?"

• Operational Knowledge: "What are your thoughts on maintaining a clean and organized workspace?" or "How do you prioritize tasks when multiple customers need assistance?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'creativity' mean to you in a retail context?"

• "How do you handle working as part of a team?"

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to discuss your past experiences, highlighting customer interactions, problem-solving, and any relevant creative or technical skills.

• Showcase Aptitude: If you have prior framing or design experience, be ready to speak about specific projects, materials used, and challenges overcome. If not, emphasize your willingness and ability to learn quickly.

• Enthusiasm for Art: Convey a genuine interest in art, design, and helping customers preserve and display their cherished items.

📝 Enhancement Note: Focus on demonstrating strong customer service skills, a proactive attitude, a willingness to learn, and an appreciation for the creative aspects of the role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Highlight customer service experience, any retail or sales achievements, and any manual dexterity or craft-related skills. Explicitly mention "custom framing," "sales," "customer service," and "merchandising" if applicable.

• Prepare for scenario-based questions: Think about how you would handle common retail and customer service situations, focusing on empathy, problem-solving, and efficiency.

• Research Michaels: Familiarize yourself with their custom framing services, their commitment to creativity, and their "Elevated ABC Deliver" sales methodology.

• Practice discussing your skills: Be ready to articulate your ability to learn quickly, work with tools, and engage positively with customers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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