IT - Digital Platform Delivery - UX Architect

📍 Job Overview

Job Title: UX Architect

Company: Golden 1 Credit Union

Location: Sacramento, California, United States

Job Type: Full-Time

Category: Digital Experience / User Experience (UX) Operations

Date Posted: May 06, 2026

Experience Level: 7+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the strategic evolution and continuous improvement of user experience across Golden 1's digital channels, including the public website, online banking, and mobile applications.

• Translate complex business and functional objectives into detailed Information Architecture (IA) and User Interface (UI)/User Experience (UX) design specifications, including interactive prototypes.

• Champion User-Centered Design (UCD) principles and methodologies throughout the organization, ensuring all digital interfaces are intuitive, efficient, and aligned with business goals.

• Ensure all digital assets adhere to SEO best practices and ADA accessibility standards to maximize reach and inclusivity.

📝 Enhancement Note: This role sits within the "Digital Platform Delivery" department, reporting to the VP of IT Digital Platforms. While not strictly a "Revenue Operations" or "Sales Operations" role, the UX Architect is critical for optimizing the user journey, which directly impacts user acquisition, engagement, and retention—key metrics for GTM success. The emphasis on translating business objectives into UX deliverables highlights a strong alignment with operational efficiency and strategic goal attainment within the digital product lifecycle.

📈 Primary Responsibilities

• Serve as the Subject Matter Expert (SME) and advocate for usability, user experience, and UCD principles to enhance Golden 1's digital properties.

• Develop and deliver architectural deliverables such as user task/journey flows, storyboards, interactive prototypes, publishable interfaces, and style guides.

• Drive IA and UX/UI-related business requirements in collaboration with Business Analysts, Content Strategists, and Digital Analysts.

• Present IA and UX design proposals and solutions to executive leadership and relevant lines of business (LOBs).

• Execute approved IA and UX design ideas through front-end programming in Sitecore, creating, maintaining, and improving digital interfaces.

• Translate executive leadership vision into concrete UX deliverables, informing strategic decisions for digital property evolution and business objective achievement.

• Stay current with front-end development languages and frameworks (e.g., HTML, CSS, jQuery/JavaScript, Bootstrap) and emerging Human-Computer Interaction (HCI) technologies and UX methodologies.

• Provide guidance and mentorship to junior designers and team members in creating wireframes, comps, and web copy for marketing efforts.

• Review and organize feedback, usability data, and user personas from third-party research and internal sources for the Digital IA/UX & Product Management library.

• Collaborate with vendors to customize third-party solutions, ensuring alignment with Golden 1's brand voice, styling, and requirements.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic design leadership, hands-on development, and cross-functional collaboration. The expectation to "execute approved IA and UX design ideas through front-end programming in Sitecore" indicates a need for practical development skills beyond pure design, directly impacting the implementation phase of digital platforms. This dual capability is crucial for operations roles that bridge strategy and execution.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Computer Science, Human-Computer Interaction, Design, Management Information Systems, or a comparable field.

• Master's degree preferred.

Experience:

Required Skills:

• Advanced working knowledge of Sitecore or similar enterprise-grade Content Management Systems (CMS).

• Expert-level proficiency in front-end development languages: HTML, CSS, jQuery/JavaScript.

• Experience with front-end frameworks such as Bootstrap.

• Proficiency with industry-standard design and prototyping tools (Adobe Creative Cloud, Microsoft suite).

• Ability to translate business and user requirements, along with technical considerations, into web copy, wireframes, and comps.

• Proven ability to utilize usability and web analytics concepts and methodologies effectively.

• Exceptional interpersonal skills with a demonstrated ability to collaborate effectively with diverse teams across the organization.

• Excellent written and oral communication skills, capable of interpreting technical language for business stakeholders and vice-versa.

• Demonstrated ability to leverage new and existing technologies to digitize processes for the team and LOBs.

Preferred Skills:

• Experience with SEO best practices and implementation.

• Deep understanding of ADA compliance standards and application in digital design.

• Familiarity with user persona development and management.

• Experience managing and evolving an internal design system.

• Knowledge of emerging HCI technologies and UX methodologies.

📝 Enhancement Note: The requirement for both deep UX/IA expertise and hands-on front-end development skills (HTML, CSS, JS) within a specific CMS (Sitecore) is a strong indicator of the need for a versatile, execution-oriented operations professional. The emphasis on translating technical concepts for business stakeholders and vice-versa is a hallmark of effective operations roles that bridge IT and business units.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of UX/IA deliverables, including user journey maps, wireframes, interactive prototypes, and final UI designs for web and mobile applications.

• Include case studies demonstrating the application of User-Centered Design (UCD) principles and methodologies to solve specific business problems or enhance user experiences.

• Highlight projects that involved front-end development implementation, particularly within a CMS like Sitecore, showcasing the ability to bring designs to life.

• Demonstrate understanding and application of ADA compliance and SEO best practices within design and development projects.

Process Documentation:

• Provide examples of how you have documented user flows, IA structures, and UI specifications to ensure clarity and consistency across development teams.

• Include documentation related to the creation, management, and evolution of internal design systems or style guides.

• Showcase experience in translating business requirements into technical specifications for digital platform development.

📝 Enhancement Note: For a role like this, a strong portfolio is critical. It should not just display visual design but also the strategic thinking, research, and technical execution behind it. The ability to demonstrate a structured approach to UX/IA processes, including documentation and system management, is essential for operations roles.

💵 Compensation & Benefits

Salary Range: $130,500.00 - $150,000.00 Annually

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with employer matching (e.g., 401k or similar).

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Opportunities for professional development, training, and certifications (e.g., UX certifications).

• Employee assistance programs and wellness initiatives.

Working Hours:

• Standard 40-hour work week.

• Hybrid work arrangement, allowing for a blend of in-office and remote work.

• Flexibility may be available to accommodate project deadlines and critical operational needs.

📝 Enhancement Note: The salary range provided is specific to the Sacramento, CA metropolitan area for a senior-level UX Architect role. This range aligns with industry benchmarks for professionals with 7+ years of experience in specialized digital design and development roles within the financial services sector. Benefits typically include robust healthcare, retirement planning, and professional development, which are standard for full-time exempt positions in established organizations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Credit Union)

Company Size: Large (Specific employee count not provided, but "VP" and "SVP" reporting lines suggest a significant organizational structure).

Founded: Golden 1 Credit Union was founded in 1934, indicating a long-standing history and established presence in the financial services sector.

Team Structure:

• The UX Architect is part of the "Digital Platform Delivery" department.

• Reports directly to the VP - IT Digital Platforms, indicating a senior-level position within the IT and digital transformation functions.

• Collaborates closely with the broader Digital UX & Product Management team, Martech team, Marketing, IT, and other Lines of Business (LOBs).

Methodology:

• Emphasis on User-Centered Design (UCD) and Human-Computer Interaction (HCI).

• Data-driven approach utilizing usability studies and web analytics to inform design decisions.

• Agile or iterative development methodologies are likely employed for digital platform delivery.

• Focus on continuous improvement and evolution of digital properties.

Company Website: [Golden 1 Credit Union Website - Assuming https://www.golden1.com/ based on domain_derived]

📝 Enhancement Note: As a credit union, Golden 1 likely emphasizes member service, community involvement, and a collaborative, member-centric culture. This translates to a work environment where understanding and advocating for the end-user (member) is paramount. The "IT - Digital Platform Delivery" context suggests a forward-thinking department focused on leveraging technology to enhance member experience and operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor / Lead Specialist. This role requires deep expertise and the ability to influence strategic direction within the digital experience domain.

Reporting Structure: Reports to the VP - IT Digital Platforms, providing direct exposure to senior leadership and strategic decision-making within the digital IT function.

Operations Impact: The UX Architect's work directly impacts member satisfaction, digital channel adoption, engagement rates, and operational efficiency through intuitive and accessible digital platforms. This role is crucial for driving digital transformation and ensuring a seamless member experience, which is foundational to the credit union's growth and competitiveness.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX/IA, front-end development, or design systems.

• Leadership: Transition into a UX Lead or Managerial role, overseeing a team of UX designers and architects.

• Strategic Influence: Move into Product Management or Digital Strategy roles, influencing the overall direction of digital initiatives.

• Cross-Functional Mobility: Opportunities to move into related roles within Martech, Digital Marketing, or IT Product Development.

• Continuous Learning: Access to training, conferences, and certifications to stay at the forefront of UX and digital technology trends.

📝 Enhancement Note: This role offers significant growth potential for an operations professional focused on digital experience. The blend of strategic thinking, technical execution, and cross-functional leadership prepares individuals for advanced roles in digital product development and IT strategy. The direct reporting line to a VP also provides visibility and mentorship opportunities.

🌐 Work Environment

Office Type: Hybrid. Employees are expected to work both on-site in Sacramento, CA, and remotely.

Office Location(s): Sacramento, California. Specific office details regarding amenities or campus environment are not provided but can be assumed to be professional corporate offices.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with UX researchers, product managers, Martech, Marketing, and IT teams, suggesting an open and communicative workspace.

• Tools & Technology: Access to industry-standard design and prototyping tools (Adobe CC, Microsoft), CMS (Sitecore), and front-end development environments.

• Team Interaction: Opportunities for direct interaction with colleagues through team meetings, cross-functional project sessions, and potential in-office collaboration days.

Work Schedule: A standard 40-hour work week is expected, with potential for flexibility to meet project demands. The hybrid nature allows for personal choice in managing work location on a day-to-day basis, balancing individual productivity needs with team collaboration requirements.

📝 Enhancement Note: The hybrid work model is a key aspect, requiring self-discipline and strong communication skills to maintain productivity and collaboration across different work settings. For operations professionals, effective remote and in-office synergy is crucial for project success and team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will review applications and resumes for minimum qualifications and relevant experience.

• Hiring Manager Interview: A discussion with the VP - IT Digital Platforms to assess technical expertise, strategic thinking, and cultural fit. Be prepared to discuss your approach to UX/IA, UCD, and front-end development.

• Portfolio Review: A dedicated session to present and discuss your portfolio. Focus on 2-3 key projects that demonstrate your end-to-end UX/IA process, problem-solving skills, and impact.

• Cross-Functional Interview(s): Interviews with key stakeholders from Martech, Marketing, or other LOBs to evaluate collaboration skills and ability to translate technical concepts for diverse audiences.

• Final Interview/Offer: May involve a final discussion with senior leadership or a comprehensive offer review.

Portfolio Review Tips:

• Structure: Organize your portfolio with clear case studies for each project, outlining the problem, your role, the process (research, design, development), the solution, and the measurable outcomes.

• Demonstrate Process: Clearly articulate your UX/IA methodologies, including user research, wireframing, prototyping, usability testing, and how you incorporated feedback.

• Showcase Technical Skills: Include examples where you applied HTML, CSS, JavaScript, and worked within a CMS like Sitecore. Highlight your contributions to ADA and SEO compliance.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your projects (e.g., increased conversion rates, reduced bounce rates, improved task completion times, positive user feedback).

• Tailor Presentation: Be ready to highlight projects most relevant to financial services or complex digital platforms.

Challenge Preparation:

• Be prepared for a potential design challenge or scenario-based question related to improving a specific digital user journey for Golden 1.

• Practice articulating your design decisions, explaining trade-offs, and justifying your approach based on UCD principles and business objectives.

• Prepare to discuss how you would manage conflicting stakeholder requirements or prioritize UX initiatives.

📝 Enhancement Note: The portfolio review is paramount. Candidates should select projects that best demonstrate their ability to bridge design strategy with practical front-end execution, particularly within enterprise CMS environments like Sitecore, and highlight their understanding of compliance (ADA, SEO) and data-driven decision-making.

🛠 Tools & Technology Stack

Primary Tools:

• CMS: Sitecore (Advanced working knowledge required)

• Design & Prototyping: Adobe Creative Cloud (e.g., Photoshop, Illustrator, XD), Microsoft Office Suite (Word, Excel, PowerPoint).

• Front-End Development: HTML, CSS, jQuery/JavaScript, Bootstrap framework.

Analytics & Reporting:

• Web Analytics tools (e.g., Google Analytics, Adobe Analytics - implied by "web analytics concepts and methodologies").

CRM & Automation:

• While not explicitly mentioned, familiarity with CRM systems and marketing automation platforms (Martech team collaboration) could be beneficial for understanding the broader customer journey.

📝 Enhancement Note: Proficiency in Sitecore is a critical requirement, alongside strong front-end development skills. The emphasis on design and prototyping tools within the Adobe CC and Microsoft ecosystems indicates a need for comprehensive creative suite proficiency.

👥 Team Culture & Values

Operations Values:

• Member-Centricity: A core value for any credit union, translating to a design philosophy focused on meeting member needs and enhancing their financial well-being through digital channels.

• Innovation & Continuous Improvement: Driving the evolution of digital platforms through UCD, new technologies, and process optimization.

• Collaboration: Working effectively across departments (IT, Marketing, Martech, LOBs) to achieve shared goals.

• Integrity & Trust: Upholding the credit union's reputation through reliable, secure, and accessible digital services.

• Efficiency: Streamlining processes and digital experiences to save members time and effort, and to improve operational effectiveness.

Collaboration Style:

• Cross-Functional Integration: Actively partnering with business analysts, content strategists, digital analysts, Martech, and IT to ensure holistic digital solutions.

• UCD Champion: Proactively advocating for user needs and UCD principles in all cross-functional discussions and project planning.

• Stakeholder Management: Building and maintaining strong relationships with stakeholders at all levels, including executive management, to gain buy-in and alignment.

• Mentorship: Sharing knowledge and providing guidance to junior team members, fostering a learning environment.

📝 Enhancement Note: The credit union environment often fosters a culture of service and community. For operations roles, this means a focus on how processes and systems directly benefit members and contribute to the organization's mission, rather than solely on profit-driven metrics.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively managing competing priorities and requirements from various LOBs, executive leadership, and the user base.

• Technical Constraints: Working within the limitations of existing platforms (e.g., Sitecore) and front-end technologies while pushing for innovative solutions.

• Ensuring ADA & SEO Compliance: Continuously integrating and maintaining high standards for accessibility and search engine optimization across all digital touchpoints.

• Keeping Pace with Technology: Staying current with rapidly evolving UX methodologies, HCI technologies, and front-end development trends.

• Driving UCD Adoption: Continually championing user-centered principles in an organization that may have established processes or varying levels of digital maturity.

Learning & Development Opportunities:

• Specialized Certifications: Pursuing advanced UX certifications or training in specific areas like accessibility, front-end frameworks, or CMS development.

• Industry Conferences: Attending UX, digital transformation, or financial technology conferences to gain insights and network.

• Internal Training: Leveraging Golden 1's resources for professional development in areas like leadership, project management, and new technologies.

• Mentorship: Learning from senior leaders within IT Digital Platforms and other departments.

• Exposure to Enterprise Systems: Gaining deep experience with enterprise-level CMS (Sitecore) and digital platform strategies.

📝 Enhancement Note: This role is ideal for someone who thrives on solving complex problems at the intersection of technology, design, and business strategy. The ongoing need to adapt to new technologies and user expectations presents continuous learning opportunities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a complex business requirement into a user-friendly digital experience. What was your process, and what was the outcome?" (Focus on IA, UX/UI design, and front-end implementation).

• "How do you ensure ADA compliance and SEO best practices are integrated into your design and development process from the outset?" (Highlight proactive measures and specific techniques).

• "Walk us through your experience with Sitecore or a similar enterprise CMS. How have you used it to deliver exceptional user experiences?" (Emphasize practical application and problem-solving).

Company & Culture Questions:

• "What do you know about Golden 1 Credit Union and our mission? How do you see your role as UX Architect contributing to our member-centric goals?" (Research the credit union's values and services).

• "Describe your experience working in a hybrid environment. How do you ensure effective collaboration and productivity?" (Highlight communication strategies and self-management).

Portfolio Presentation Strategy:

• Select Key Projects: Choose 2-3 projects that best showcase your end-to-end UX/IA capabilities, including IA deliverables, UI designs, prototyping, front-end implementation (if applicable), and measurable results.

• Tell a Story: For each project, articulate the problem, your role, the process, the solution, and the impact. Use visuals effectively.

• Highlight Process: Emphasize your UCD methodology, research, and how data informed your decisions.

• Demonstrate Technicality: Be prepared to discuss the technical aspects of your projects, including your work with HTML, CSS, JavaScript, and Sitecore.

• Quantify Outcomes: Use metrics to demonstrate the success and value of your work.

📝 Enhancement Note: Interviewers will be looking for a candidate who demonstrates a strong understanding of UX/IA principles, practical front-end development skills, experience with enterprise systems like Sitecore, and the ability to translate complex technical and business requirements into user-centered solutions that drive business objectives.

📌 Application Steps

To apply for this UX Architect position:

• Submit your application through the provided link on the Dayforce portal.

• Curate Your Portfolio: Select 2-3 of your most impactful UX/IA projects that align with the requirements, focusing on digital platforms, UCD, ADA/SEO compliance, and ideally, experience with CMS like Sitecore. Ensure it's easily accessible (e.g., a personal website or a shared link).

• Tailor Your Resume: Highlight experience with Sitecore, front-end development (HTML, CSS, JavaScript), UCD methodologies, and specific UX/IA deliverables. Quantify achievements wherever possible.

• Prepare Your Narrative: Practice articulating your experience using the STAR method (Situation, Task, Action, Result), especially for questions related to problem-solving, collaboration, and impact. Be ready to walk through your portfolio projects in detail.

• Research Golden 1: Understand their mission, values, digital offerings, and target audience. Prepare to discuss how your skills and experience can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.