Intern, IT (UX Design)

📍 Job Overview

Job Title: Intern, IT (UX Design)

Company: Scoot

Location: Singapore, Singapore

Job Type: Intern

Category: UX/UI Design & Product Management (with AI Focus)

Date Posted: 2026-06-12

Experience Level: 0-2 Years (Internship)

Remote Status: On-site

🚀 Role Summary

• This internship offers a unique opportunity to contribute to the cutting edge of UX/UI design by integrating AI technologies into digital products within the fast-paced aviation sector.

• You will play a crucial role in shaping the user experience of internal AI platforms, including knowledge base assistants, IT troubleshooting tools, and voice bots, by mapping detailed user journeys and conversation flows.

• The position requires a proactive approach to user research, including conducting stress testing and distributing surveys to gather actionable insights for continuous product improvement and roadmap definition.

• You will leverage generative AI tools to accelerate prototyping, craft conversational copy, and synthesize research data, demonstrating a keen interest in the intersection of design, product management, and emerging AI capabilities.

📝 Enhancement Note: While the title is "Intern, IT (UX Design)", the responsibilities clearly indicate a strong emphasis on Product Management aspects, particularly in defining strategy, roadmapping, and feature prioritization for AI platforms. The role also necessitates a deep dive into Conversational UX and Prompt Engineering, which are specialized areas within UX design.

📈 Primary Responsibilities

• AI Platform Strategy & Design: Assist in driving the UX and product strategy for internal AI platforms, focusing on knowledge base assistants, IT troubleshooting tools, and voice bots, ensuring intuitive and effective user interactions.

• User Journey & Conversation Flow Mapping: Develop detailed user journeys, conversation flows, and edge case scenarios for both text-based and voice interfaces to ensure comprehensive coverage and optimal user experience.

• User Research & Insight Generation: Conduct stress testing on AI features and distribute user surveys to gather actionable insights, translating this data into concrete product recommendations for continuous improvement.

• Product Roadmap Support: Support the definition and prioritization of features for the internal AI product roadmap, aligning design efforts with business objectives and technological advancements.

• AI Workflow Research & Documentation: Research and document advanced AI workflows, including the utilization of new generative AI models to automate design system tasks and improve overall design efficiency.

• Generative AI Tool Utilization: Leverage generative AI tools for rapid concept prototyping, writing effective conversational copy, and efficiently synthesizing research data to expedite design and development cycles.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to product development, requiring the intern to not only design but also to contribute to strategic planning, research, and the application of cutting-edge AI technologies. This suggests a role with significant learning potential and direct impact on internal tooling.

🎓 Skills & Qualifications

Education:

• Pursuing a Bachelor's or Master's degree in Human-Computer Interaction (HCI), UX Design, Product Design, Computer Science, Information Technology, or a related field.

• A strong academic record demonstrating proficiency in design principles and analytical thinking. Experience:

• 0-2 years of experience in UX/UI design, product management, or a related field, with a focus on digital products.

• Prior internship experience in a design or product-focused role is highly advantageous. Required Skills:

• User Experience (UX) Design: Demonstrated understanding of UX principles, user-centered design methodologies, and the ability to create intuitive user interfaces.

• User Interface (UI) Design: Foundational knowledge of UI design principles and best practices for creating visually appealing and functional interfaces.

• Prototyping Tools: Proficiency in Figma for mapping complex user flows, creating wireframes, interactive prototypes, and system interfaces.

• Conversational UX & Prompt Engineering: Familiarity with designing for conversational interfaces (chatbots, voice bots) and understanding the principles of prompt engineering for AI interactions.

• Product Management Fundamentals: Strong interest in product management, including feature prioritization, roadmap definition, and understanding user needs.

• Design Thinking: Understanding and application of Design Thinking principles for problem-solving and innovation.

• User Journey Mapping: Ability to create detailed user journey maps to visualize and analyze user interactions with digital products.

• User Research: Experience or strong interest in conducting user research, including user surveys and stress testing, to gather actionable insights.

• Analytical Thinking: Ability to analyze data from user surveys and testing results, translating findings into actionable product recommendations.

• Generative AI Familiarity: Proactive attitude towards researching and evaluating the latest generative AI technologies and their application in design workflows.

Preferred Skills:

• Experience with other design and prototyping tools (e.g., Sketch, Adobe XD).

• Familiarity with AI platforms and their underlying technologies.

• Basic understanding of conversational AI frameworks or natural language processing (NLP).

• Experience with agile development methodologies.

• Knowledge of the aviation industry or related digital product landscapes.

📝 Enhancement Note: The requirements emphasize a blend of core UX skills with a strong focus on emerging AI technologies like Generative AI and Prompt Engineering. Proficiency in Figma is explicitly stated, making it a critical tool for applicants to highlight. The "Product Management Fundamentals" requirement suggests that candidates should be able to think strategically about product features and roadmaps, not just design elements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX/UI Design Case Studies: Showcase at least 2-3 detailed case studies demonstrating your process from problem identification to final solution for digital products.

• User Journey & Flow Documentation: Include examples of user journey maps, wireframes, and interactive prototypes created using tools like Figma, illustrating your ability to map complex user flows.

• Conversational Design Examples: If possible, present examples of conversational flows or chatbot interactions you have designed, highlighting your understanding of text and voice interface design.

• AI Integration Concepts: Demonstrate how you've explored or applied AI technologies in design projects, even if conceptual. This could include how you've used AI for research synthesis, content generation, or prototyping.

• Research & Analysis Summaries: Provide concise summaries of user research findings and how they informed your design decisions, showcasing your analytical capabilities.

Process Documentation:

• Design Process Explanation: Clearly articulate your design process, emphasizing user-centered methodologies, Design Thinking, and how you iterate based on feedback.

• Tool Proficiency Demonstration: Evidence of proficiency in Figma, particularly in its collaborative features, prototyping capabilities, and its use in creating design systems.

• AI Tool Experimentation: Document any experimentation with generative AI tools (e.g., for content creation, concept ideation, data analysis) and the outcomes.

• Problem-Solving Approach: Clearly outline how you approach complex problems, break them down, and develop innovative solutions.

📝 Enhancement Note: Given the role's focus on AI and product strategy, the portfolio should not only showcase visual design skills but also the candidate's strategic thinking, research capabilities, and understanding of emerging technologies. Demonstrating how AI was integrated into past projects or conceptualized for future ones will be a significant differentiator.

💵 Compensation & Benefits

Salary Range:

• As this is an internship position, compensation will be structured as a stipend. For an intern role in Singapore with the described responsibilities and required skills, a typical monthly stipend would range from SGD 1,000 to SGD 1,800. This range is an estimate based on industry standards for internships in Singapore within the tech and design sectors, considering the specialized AI and UX focus. Benefits:

• Hands-on Experience: Gain practical experience in UX design, product management, and AI integration within a leading aviation company.

• Mentorship: Opportunity to work closely with experienced senior designers and product managers, receiving guidance and feedback.

• Networking Opportunities: Connect with professionals across different departments within Scoot.

• Exposure to Aviation Industry: Gain insights into the operational and technological landscape of the aviation sector.

• Learning and Development: Access to internal training resources and opportunities to learn about cutting-edge AI technologies.

• Potential for Future Opportunities: Strong performance may lead to consideration for future roles or extended internships.

Working Hours:

• Standard full-time internship hours, typically 40 hours per week, Monday to Friday.

• Flexibility may be offered depending on project needs and team arrangements, but the role is primarily on-site.

📝 Enhancement Note: The salary range is an estimate for an internship in Singapore. The benefits are tailored to highlight the learning and development aspects crucial for an intern role, emphasizing mentorship and exposure to advanced technologies and the aviation industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aviation Technology & Services. Scoot operates in the dynamic and competitive low-cost carrier (LCC) airline industry, which demands constant innovation in customer experience, operational efficiency, and digital services. This environment encourages agility, data-driven decision-making, and a focus on user-centric solutions.

Company Size: Scoot is a significant player in the aviation industry. While specific numbers for the IT or Product Design team might vary, the overall organization size suggests a structured environment with ample resources, opportunities for cross-functional collaboration, and established processes, while still retaining an element of agility characteristic of LCCs.

Founded: Scoot was established in 2011 as a wholly-owned subsidiary of Singapore Airlines. This background provides a foundation of strong operational standards and customer service expectations, blended with the innovative and cost-effective approach of a budget airline.

Team Structure:

• Product Design Team: This intern will be part of the Product Design team within the IT department. This team likely comprises senior UX/UI designers, product managers, and potentially researchers, focusing on enhancing Scoot's digital platforms.

• Reporting Structure: The intern will report to a Senior UX Designer or Product Manager, who will oversee their day-to-day tasks and provide guidance.

• Cross-functional Collaboration: The role will involve close collaboration with IT engineers, AI specialists, data analysts, and potentially business stakeholders from various departments (e.g., customer service, operations) to ensure AI solutions meet diverse needs and integrate seamlessly.

Methodology:

• Data-Driven Design: Emphasis on using user data, analytics, and research insights to inform design decisions and product strategy.

• Agile Development: Likely adoption of agile methodologies for product development, allowing for iterative design, rapid prototyping, and continuous feedback loops.

• User-Centric Problem Solving: A strong focus on understanding user needs and pain points to develop effective and intuitive solutions, particularly for internal tools.

• AI Integration: A forward-thinking approach to integrating AI technologies to enhance efficiency, automate tasks, and improve user experiences.

Company Website: https://www.flyscoot.com/

📝 Enhancement Note: The company context highlights Scoot's position as an innovative LCC, suggesting a work environment that values efficiency, user experience, and technological advancement. The team structure implies direct mentorship and cross-functional exposure, which are key benefits for an intern.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level internship designed for individuals with 0-2 years of experience, specifically focusing on UX/UI Design and Product Management within an IT context. It's an foundational experience aimed at developing core competencies in user experience, design thinking, and the application of AI technologies in a real-world business environment.

Reporting Structure: The intern will report directly to a Senior UX Designer or Product Manager. This provides a clear line of guidance and mentorship, ensuring the intern receives structured support and feedback throughout their tenure. The reporting structure also suggests opportunities for direct learning from experienced professionals in the field.

Operations Impact: While an intern's direct impact may be more focused on specific projects, their contributions to mapping user journeys, prototyping AI tools, and gathering user insights can directly inform the development of more efficient and user-friendly internal systems. This indirectly influences operational efficiency and potentially the productivity of IT and other internal teams.

Growth Opportunities:

• Skill Specialization: Develop specialized skills in Conversational UX, Prompt Engineering, and Generative AI applications within design, which are high-demand areas.

• Industry Exposure: Gain invaluable experience in the aviation industry and understand the unique challenges and opportunities in designing digital products for an airline.

• Portfolio Enhancement: Build a robust portfolio with tangible case studies and project contributions, showcasing practical application of design principles and AI tools.

• Networking: Establish professional connections within Scoot's IT and Product teams, which can lead to future career opportunities or references.

• Potential for Full-Time Roles: Exceptional performance during the internship may open doors for consideration for future graduate programs, full-time graduate roles, or extended internship opportunities within Scoot.

📝 Enhancement Note: The growth analysis emphasizes the developmental aspect of the internship. It frames the role as a stepping stone for developing specialized skills in AI-driven UX and product management, crucial for career advancement in the tech and design fields.

🌐 Work Environment

Office Type: Scoot's primary operations are based at Singapore Changi Airport, suggesting a professional, corporate office environment. This is likely a hybrid setup, with the internship requiring on-site presence to facilitate collaboration, mentorship, and access to company resources.

Office Location(s): Singapore HQ. This central location in Singapore offers accessibility for local candidates and immersion in a major hub for technology and business.

Workspace Context:

• Collaborative Environment: The workspace will likely foster collaboration, with opportunities to interact with senior designers, product managers, and other IT professionals. Regular team meetings, design critiques, and brainstorming sessions are expected.

• Tools and Technology: Access to necessary design software (Figma), AI tools, and IT infrastructure required for the internship tasks. This includes potentially specialized AI platforms being developed or used internally.

• Team Interaction: Direct interaction with the Product Design team will be key, providing a supportive learning environment and opportunities to observe and participate in real-world design challenges.

Work Schedule: The work schedule is expected to be full-time (approximately 40 hours per week) during standard business hours, Monday to Friday. While the role is on-site, there might be some flexibility permitted by the team, but core working hours and attendance are essential for collaboration and mentorship.

📝 Enhancement Note: The work environment description aims to paint a picture of a professional, collaborative, and technologically advanced setting within Scoot's Singapore headquarters, emphasizing the on-site nature of the role and the opportunities for direct team interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications, relevant experience, and design skills.

• Hiring Manager/Team Interview: An interview with the hiring manager (likely a Senior UX Designer or Product Manager) to discuss your experience, design philosophy, and interest in UX/AI. Expect questions about your portfolio projects and your understanding of Design Thinking.

• Technical/Skills Assessment: This may involve a short design exercise or a case study presentation where you'll demonstrate your problem-solving skills, Figma proficiency, and ability to articulate your design process for a given scenario, potentially involving AI elements.

• Final Interview: A potential final round with a more senior member of the IT or Product team to assess cultural fit, overall potential, and alignment with Scoot's values.

Portfolio Review Tips:

• Curate Selectively: Focus on 2-3 of your strongest projects that best showcase your UX/UI skills, problem-solving abilities, and any experience with AI or conversational design.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (research, ideation, design, testing), the solutions you implemented, and the outcomes or learnings.

• Highlight AI Relevance: Explicitly point out any aspects of your projects that involve AI, prompt engineering, or conversational design. Explain your thought process and any tools used.

• Showcase Figma Proficiency: Be prepared to walk through your Figma files, demonstrating your understanding of components, auto-layout, prototyping, and collaboration features.

• Quantify Impact: Wherever possible, include metrics or insights that demonstrate the impact of your design decisions, even if it's from user feedback or hypothetical scenarios.

Challenge Preparation:

• Understand the Role: Thoroughly review the job description, focusing on the responsibilities related to AI, conversational UX, and product strategy.

• Practice Design Exercises: Familiarize yourself with common UX design challenges and practice creating user flows, wireframes, and prototypes under timed conditions.

• Prepare AI/Prompt Engineering Talking Points: Be ready to discuss your understanding of prompt engineering, how AI can assist in design, and your thoughts on the future of AI in UX.

• Research Scoot: Understand Scoot's business, its target audience, and its existing digital presence. Consider how AI could enhance the user experience for both customers and internal staff.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on how to strategically present their portfolio and prepare for potential design challenges, with a specific emphasis on highlighting AI and conversational design skills relevant to the role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core design and prototyping tool mentioned, essential for wireframing, user flow mapping, interactive prototyping, and creating design system components. Proficiency is a must.

• Generative AI Tools: Applicants are expected to leverage tools like ChatGPT, Midjourney, DALL-E, or similar for rapid prototyping, content generation, and research synthesis. Familiarity with prompt engineering is key.

Analytics & Reporting:

• User Survey Platforms: Tools for distributing and analyzing user surveys (e.g., SurveyMonkey, Google Forms, Typeform) to gather feedback.

• Analytics Platforms (Conceptual): While not explicitly stated, understanding how to interpret data from user analytics platforms (e.g., Google Analytics, Mixpanel) for user behavior insights would be beneficial.

CRM & Automation:

• Internal AI Platforms: The role focuses on designing for internal AI platforms such as knowledge base assistants, IT troubleshooting tools, and voice bots. Understanding the principles behind these systems is important.

• Collaboration Tools: Standard office suites and communication tools (e.g., Microsoft Office Suite, Slack, Microsoft Teams) will likely be used for day-to-day operations and team communication.

📝 Enhancement Note: The technology stack is heavily weighted towards design and AI tools, with Figma being central. The emphasis on internal AI platforms suggests that candidates should be comfortable working with emerging technologies and understanding how they integrate into business processes.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to explore and implement new technologies, particularly AI, to enhance user experiences and operational efficiency.

• User-Centricity: A commitment to understanding and addressing user needs through thoughtful design and continuous improvement.

• Collaboration: A spirit of teamwork and open communication, working across departments to achieve shared goals.

• Efficiency: A focus on streamlining processes and leveraging technology to achieve optimal outcomes, characteristic of the low-cost carrier model.

• Proactiveness: Encouraging initiative in research, problem-solving, and contributing fresh perspectives.

Collaboration Style:

• Cross-functional Integration: The team likely works closely with engineering, product management, and business units to ensure seamless integration of design solutions.

• Feedback-Driven: An open culture for constructive feedback, design critiques, and iterative development processes.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings, especially concerning new technologies like generative AI.

📝 Enhancement Note: The culture and values are inferred from Scoot's industry position as an innovative LCC and the nature of the UX/AI role, emphasizing forward-thinking, user focus, and collaborative problem-solving.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Design and AI: Effectively translating complex AI capabilities into intuitive and user-friendly interfaces for internal tools.

• Rapid Technological Evolution: Keeping pace with the fast-changing landscape of AI technologies and prompt engineering techniques.

• Internal Stakeholder Management: Understanding and meeting the diverse needs of different internal departments for AI-powered tools.

• Data Synthesis: Effectively gathering, analyzing, and synthesizing user research data to drive meaningful design improvements.

Learning & Development Opportunities:

• AI & Conversational Design Specialization: Deepen expertise in areas like prompt engineering, conversational UX, and the application of generative AI in design workflows.

• Product Strategy Fundamentals: Gain practical experience in product roadmap definition, feature prioritization, and strategic planning within an IT context.

• Aviation Industry Insights: Learn about the unique operational and technological challenges and opportunities within the aviation sector.

• Professional Skill Development: Enhance skills in Figma, user research methodologies, and cross-functional communication.

📝 Enhancement Note: This section highlights potential challenges inherent in working with cutting-edge technologies like AI and frames them as opportunities for skill development and growth within the internship.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a conversational AI assistant for IT troubleshooting, considering potential user frustrations and edge cases?" (Focus on user journey mapping, conversational flow design, and problem-solving).

• "Describe your process for using generative AI tools to accelerate the prototyping phase of a new digital product feature." (Highlighting your understanding of AI tools and rapid prototyping).

• "How do you ensure that user research insights are effectively translated into actionable design recommendations for product roadmaps?" (Demonstrating analytical thinking and product strategy contribution). Company & Culture Questions:

• "What interests you specifically about Scoot and our approach to technology and user experience?" (Research Scoot's mission, values, and recent tech initiatives).

• "How do you see AI impacting the future of UX design, particularly within the airline industry?" (Showcasing your forward-thinking perspective and industry awareness).

• "Describe a time you had to collaborate with a team with different technical backgrounds. How did you ensure effective communication and alignment?" (Assessing collaboration style and communication skills). Portfolio Presentation Strategy:

• Start with the 'Why': Clearly articulate the problem statement and the user needs your project addressed.

• Structure Your Narrative: Walk through your design process logically, from research and ideation to prototyping and testing. Use your portfolio case studies as the backbone.

• Emphasize AI Integration: If applicable, dedicate specific time to explaining how AI was used, the prompts you engineered, and the results achieved.

• Showcase Figma Skills: Be prepared to briefly demonstrate key features or complex elements within your Figma prototypes.

• Focus on Learnings: Conclude by discussing key takeaways, challenges overcome, and how the project could be improved or expanded.

📝 Enhancement Note: These interview questions are tailored to assess the specific skills and knowledge required for this UX Design internship with an AI focus, guiding candidates on how to prepare their responses and portfolio presentation.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Portfolio Customization: Tailor your resume and cover letter to highlight your experience with UX/UI design, Figma, and any exposure to AI, prompt engineering, or conversational design.

• Resume Optimization: Ensure your resume clearly articulates your relevant skills, projects, and any academic achievements related to design and technology. Use keywords from the job description.

• Portfolio Preparation: Prepare a digital portfolio (e.g., PDF, personal website) showcasing 2-3 of your strongest UX/UI case studies, with a clear emphasis on your design process, problem-solving, and any AI-related work. Be ready to present and discuss these projects during interviews.

• Company Research: Familiarize yourself with Scoot's brand, services, and any recent technological advancements or digital initiatives. Understand their position in the aviation industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.