Interaction/ UX Designer (Permanent) - £55,000- 60,000 per annum

📍 Job Overview

Job Title: Interaction/UX Designer (Permanent)

Company: Create/Change

Location: United Kingdom

Job Type: FULL_TIME

Category: UX/UI Design, Digital Transformation Consulting

Date Posted: 24 August 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead user-centered design initiatives for complex digital service projects, from initial discovery through to live service delivery.

• Translate business needs and user research into tangible design artifacts including journeys, flows, wireframes, prototypes, and UI designs.

• Champion inclusive, accessible, and responsive digital experiences across all design outputs.

• Collaborate closely with multidisciplinary teams within an Agile framework, interfacing with researchers, Product Managers, Content Designers, Service Designers, and Delivery Leads.

• Facilitate workshops, design sessions, and collaborative problem-solving activities to drive project success.

📝 Enhancement Note: While the role is listed as an Interaction/UX Designer, the emphasis on leading design workstreams, providing design assurance, and working on complex transformation projects within the public sector positions this as a senior or lead design role within a consulting context. The requirement for understanding GDS framework and the nature of public sector projects suggests a need for strategic design thinking and a strong understanding of government digital standards.

📈 Primary Responsibilities

• Spearhead the UX and Interaction design process for complex digital services, from the initial discovery phase through to the successful launch and iteration of live services.

• Manage the comprehensive translation of business requirements and insights from user research into detailed user journeys, process flows, wireframes, interactive prototypes, and final UI designs.

• Design and advocate for digital experiences that are inherently inclusive, fully accessible (WCAG compliant), and responsive across various devices and platforms.

• Actively participate within Agile development methodologies, fostering close collaboration with researchers, Product Managers, Content Designers, Service Designers, and Delivery Leads/Managers to ensure cohesive project execution.

• Facilitate engaging workshops, design sprints, and collaborative problem-solving sessions to foster innovation and effective solution development.

• Utilize prototypes and evidence gathered from usability testing to rigorously test, refine, and iterate on design solutions.

• Apply and actively contribute to the development and maintenance of design systems and reusable design patterns to ensure consistency and efficiency.

• Provide specialist design advice and conduct quality assurance to assure the high standard of design work produced by other team members.

• Take ownership of complex design challenges, driving them to successful and impactful outcomes.

• Lead design workstreams within projects, ensuring design quality and alignment with project objectives.

• Apply expert judgment and problem-solving skills in situations with complex or ambiguous requirements and constraints.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on design execution and leadership/mentorship, typical for a senior or lead UX/Interaction Designer. The emphasis on "leading design workstreams" and "assuring the quality of other designers' work" suggests a significant level of autonomy and responsibility, implying a need for strategic thinking and the ability to mentor junior designers.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically preferred, though equivalent practical experience will be strongly considered.

Experience: Significant professional UX and Interaction Design experience, with a strong preference for candidates who have delivered complex digital services or products, particularly within Government or the Public Sector. A core understanding of the Government Digital Service (GDS) framework is highly advantageous.

Required Skills:

• Extensive professional experience in UX and Interaction Design.

• Proven track record of delivering complex digital services or products.

• Deep understanding of user-centered design principles and interaction design methodologies.

• Advanced proficiency in prototyping tools and design capabilities.

• Strong, demonstrable knowledge of accessibility standards (e.g., WCAG) and inclusive design practices.

• Experience working effectively within Agile, multidisciplinary teams.

• Excellent stakeholder interaction and communication skills.

• Proficiency with design systems and industry-standard design tools, with a specific emphasis on Figma.

• Ability to provide specialist UX and Interaction Design advice.

• Demonstrated ability to take ownership of complex design problems and drive them to successful outcomes.

• Experience in leading design workstreams and providing design assurance.

• Aptitude for applying sound judgment in complex or ambiguous requirement and constraint scenarios.

• Foundational understanding of HTML, CSS, and JavaScript. Preferred Skills:

• Experience working specifically within UK Government or Public Sector projects.

• Familiarity with the Government Digital Service (GDS) framework and standards.

• Experience with service design principles and content design collaboration.

• Familiarity with user research methodologies and translating research findings into design solutions.

• Experience contributing to or managing design systems.

• Understanding of front-end development principles beyond basic HTML/CSS/JavaScript.

📝 Enhancement Note: The "Skills required" section is quite comprehensive, covering both technical and soft skills. The explicit mention of "GDS framework" is a critical differentiator for public sector roles in the UK, and candidates should be prepared to speak to their experience with it. The requirement for "Understanding of HTML/CSS/JavaScript" suggests that while not a development role, a good grasp of front-end capabilities is necessary for effective collaboration and design execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX and Interaction design projects, with a strong emphasis on digital services.

• Demonstrations of your ability to translate complex user needs and business requirements into intuitive user flows, wireframes, and interactive prototypes.

• Case studies that clearly articulate the problem, your design process, your specific contributions, the solutions implemented, and the measurable outcomes or impact.

• Evidence of your understanding and application of accessibility standards (WCAG) and inclusive design principles within your designs.

• Examples of how you have applied or contributed to design systems and reusable patterns. Process Documentation:

• Ability to document and articulate your design process, from discovery and research through to iteration and final UI.

• Experience in creating clear journey maps, user flows, and wireframes that effectively communicate design intent to multidisciplinary teams.

• Examples of how you have used prototyping and usability testing to inform and iterate on design solutions.

• Documentation or case studies demonstrating collaboration with researchers, Product Managers, and developers within an Agile context.

📝 Enhancement Note: For a senior UX/Interaction Designer role, especially in consulting and public sector work, the portfolio is paramount. It needs to demonstrate not just visual design skills but a deep understanding of user-centered methodologies, problem-solving, and the ability to deliver tangible results. The emphasis on GDS framework and accessibility means these should be prominent themes in portfolio case studies.

💵 Compensation & Benefits

Salary Range: £55,000 - £60,000 per annum.

Benefits:

• 25 days of annual leave, in addition to Bank Holidays.

• Company Pension Scheme.

• Continuing Professional Development (CPD) allowance.

Working Hours: The role implies a standard full-time commitment. While remote collaboration is a feature of Create/Change's operations, the "Permanent" status and "Hybrid" work arrangement suggest a structured work week, likely around 37.5-40 hours, with flexibility expected for project demands.

📝 Enhancement Note: The salary range is competitive for a mid-to-senior level UX/Interaction Designer in the UK, especially considering the consulting environment and public sector focus. The benefits package is standard for permanent roles in the UK, with the CPD allowance being particularly valuable for a role focused on continuous learning and skill development in the design field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Consulting (Technology, Digital Transformation, Public Sector Services). Create/Change operates at the intersection of technology, design, and public service, focusing on transforming how government organizations deliver services to citizens. This involves leveraging human-centered design and evidence-based methods to address complex societal challenges in areas like healthcare, education, and justice.

Company Size: The provided information suggests a growing organization. "Due to a growth in project demand" indicates expansion. While an exact size isn't given, the remote collaboration model and focus on specialized consulting projects imply a lean, agile, and expert-driven team structure rather than a large corporate entity.

Founded: The founding date is not specified, but the company's focus on "forward-thinking" and "positive impact" suggests a modern, mission-driven organization.

Team Structure:

• The UX/Interaction Design role is part of a multidisciplinary team, working alongside researchers, Product Managers, Content Designers, Service Designers, and Delivery Leads/Managers.

• While the specific size of the UX/Design team isn't stated, the need for an additional designer and the provision of design assurance implies a collaborative design function, potentially with a Lead Designer or Design Manager overseeing.

• Collaboration is primarily remote, utilizing digital tools to foster co-creation with both internal teams and external clients. Methodology:

• Human-Centered Design: A core tenet, ensuring that user needs and experiences are at the forefront of all service and experience design.

• Evidence-Based Methods: Decisions and designs are informed by user research, data analysis, and measurable outcomes.

• Agile Methodology: Projects are delivered using Agile principles, emphasizing iterative development, cross-functional collaboration, and flexibility.

• Digital Transformation: Focus on reimagining and improving how services are delivered through digital means.

Company Website: https://careers.createchange.io

📝 Enhancement Note: Create/Change positions itself as a modern, impact-driven consultancy. The emphasis on public sector clients and "positive impact" suggests a mission-aligned culture. The remote-first approach with digital tools points to a highly collaborative and digitally native working environment. The mention of "practical innovation that leads to measurable outcomes" indicates a focus on results and real-world application of design principles.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Interaction/UX Designer or potentially a Lead Designer within specific project workstreams. The responsibilities include leading design from discovery to live, providing design assurance, managing stakeholder engagement, and contributing to design systems. This level requires a strong portfolio, significant experience, and the ability to operate with a high degree of autonomy and strategic input.

Reporting Structure: While not explicitly detailed, the role involves close collaboration with Product Managers, Researchers, Content Designers, and Delivery Leads. The designer likely reports into a Head of Design, Design Lead, or a Project Lead, depending on the specific project and organizational structure. The mention of "providing design assurance" suggests a reporting line that allows for oversight of design quality.

Operations Impact: The impact of this role is directly tied to the successful transformation and improvement of complex digital services for public sector clients. By leading user-centered design, the designer influences how citizens interact with essential services, aiming to improve usability, accessibility, efficiency, and overall user satisfaction. This has a direct impact on public trust, operational efficiency for government bodies, and the well-being of citizens.

Growth Opportunities:

• Leadership Development: Progression to a Lead UX Designer or Design Manager role, overseeing design teams and strategic design initiatives.

• Specialization: Deepening expertise in specific areas like accessibility, service design, or design systems within the public sector context.

• Client Engagement: Increased responsibility in client-facing roles, leading design strategy discussions and presentations.

• Mentorship: Opportunity to mentor junior designers and contribute to the development of the design practice within Create/Change.

• Broader Consulting Skills: Developing skills in project management, client relationship management, and strategic consulting within the digital transformation space.

📝 Enhancement Note: The "Operations Career Level" is interpreted as "Mid-Senior Level" based on the job title and responsibilities. The growth opportunities are tailored to a design professional within a consulting firm, emphasizing leadership, specialization, and client-facing skills. The "Operations Impact" section is re-framed to focus on the impact of design work within the public sector context.

🌐 Work Environment

Office Type: The company operates a Hybrid work model. While team members collaborate remotely, the "Permanent" employment type and the nature of consulting projects often imply a need for occasional in-person collaboration, client meetings, or team strategy sessions. Create/Change utilizes digital tools extensively for remote co-creation.

Office Location(s): The role is based in the United Kingdom. Specific office locations are not detailed, but the remote collaboration model suggests flexibility, with potential for team meetups or client site visits across the UK.

Workspace Context:

• Digital Collaboration Hub: The primary workspace is digital, leveraging tools for communication, design, and project management. This fosters a highly connected and collaborative environment despite geographical dispersion.

• Agile & Iterative: The workspace is set up to support Agile methodologies, with an emphasis on rapid prototyping, feedback loops, and continuous iteration.

• Cross-Functional Interaction: Opportunities for frequent interaction with a diverse range of professionals (researchers, PMs, content designers, delivery leads) are inherent to the role and company's project-based structure.

Work Schedule: The role is full-time. While standard working hours are expected, the consulting nature of the work and the focus on delivering complex projects may require flexibility. The remote and hybrid aspects allow for a degree of autonomy in managing one's schedule, provided project deadlines and team collaboration needs are met.

📝 Enhancement Note: The "Work Environment" section is adapted to reflect the hybrid and remote-first nature of Create/Change, emphasizing digital collaboration and the Agile setup. The "Office Type" is clarified as Hybrid, acknowledging the blend of remote work and potential for in-person interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess your relevant experience, skills, and alignment with the role requirements, particularly regarding public sector digital services and GDS framework.

• Portfolio Presentation & Discussion: An opportunity to present selected case studies from your portfolio, detailing your design process, problem-solving approach, and the impact of your work. Expect in-depth questions about your contributions and design decisions.

• Skills Assessment/Workshop: Potentially a practical exercise or workshop simulating a design challenge, where you'll be asked to apply your UX/Interaction design skills, potentially involving wireframing, prototyping, or collaborative problem-solving within an Agile context.

• Team/Stakeholder Interviews: Meetings with potential colleagues and stakeholders (e.g., Product Managers, Delivery Leads) to assess your collaborative abilities, communication style, and cultural fit within a multidisciplinary, remote-first team.

• Final Interview: A discussion with a senior member of the Create/Change team to finalize fit and discuss the role in detail.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your end-to-end UX/Interaction design process, focusing on complex digital services, ideally within the public sector or government contexts.

• Highlight GDS & Accessibility: Explicitly demonstrate your understanding and application of the GDS framework and accessibility standards (WCAG) within your case studies.

• Articulate Your Role: Clearly define your specific contributions, design decisions, and the rationale behind them. Use the STAR method (Situation, Task, Action, Result) to structure your project narratives.

• Showcase Process: Detail your design process, including user research insights, ideation, wireframing, prototyping, usability testing, and iteration.

• Quantify Impact: Wherever possible, present measurable outcomes or impact derived from your designs (e.g., improved task completion rates, user satisfaction scores, efficiency gains).

• Tool Proficiency: Briefly mention the tools used (e.g., Figma) and how they facilitated your design workflow.

Challenge Preparation:

• Understand the Context: Be prepared for challenges that mimic real-world project scenarios, likely involving translating ambiguous requirements into design solutions or solving a user problem within constraints.

• Think Aloud: Articulate your thought process clearly during any practical exercise. Explain your assumptions, the methods you're considering, and why you're making specific design choices.

• Focus on Collaboration: If the exercise involves collaboration, demonstrate your ability to listen, contribute constructively, and integrate feedback.

• GDS & Accessibility Focus: Anticipate that any challenge might require consideration of GDS principles and accessibility requirements.

📝 Enhancement Note: The application process is structured to assess a candidate's practical design skills, strategic thinking, and fit within a consulting environment. Emphasis is placed on portfolio content and the ability to articulate design decisions and process.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required tool for design and prototyping. Proficiency in Figma for creating wireframes, interactive prototypes, and UI designs is essential.

• Prototyping Tools: Beyond Figma, experience with other advanced prototyping tools that allow for high-fidelity and interactive prototypes is beneficial.

• Design Systems Tools: Familiarity with creating, maintaining, or contributing to design systems.

Analytics & Reporting:

• While not explicitly listed as a requirement for this role, a UX Designer in this context would benefit from understanding how to interpret user analytics and performance data to inform design decisions and measure impact. Tools like Google Analytics, Hotjar, or specialized user feedback platforms might be used by the wider team. CRM & Automation:

• Not directly applicable to the core UX/Interaction Designer responsibilities, but understanding how digital services integrate with back-end systems or CRMs can be an advantage.

📝 Enhancement Note: The technology stack is heavily focused on design and prototyping tools, with Figma being the cornerstone. The inclusion of "Understanding of HTML/CSS/JavaScript" indicates a need for designers to have a functional grasp of front-end development technologies to ensure their designs are feasible and to collaborate effectively with developers.

👥 Team Culture & Values

Operations Values:

• Human-Centered: A fundamental value, ensuring all design efforts prioritize the needs, experiences, and well-being of end-users.

• Impact-Driven: A focus on designing services and experiences that deliver tangible, positive outcomes for people, businesses, and communities. This translates to measurable results and real-world change.

• Practical Innovation: Embracing new ideas and approaches, but always with an eye towards practical application and delivering concrete results rather than theoretical concepts.

• Continuous Learning: A commitment to ongoing professional development, staying abreast of design trends, new technologies, and evolving user needs, supported by a CPD allowance.

• Inclusivity & Accessibility: Actively designing for everyone, ensuring digital services are usable and accessible by people of all abilities and backgrounds.

Collaboration Style:

• Remote-First & Digital: Highly collaborative, leveraging digital tools to connect and co-create across dispersed teams and with clients.

• Multidisciplinary: Working closely with a diverse range of experts (researchers, product managers, content designers, delivery leads) in an integrated fashion.

• Agile & Iterative: Embracing a flexible, iterative approach to design and development, with a culture of feedback and continuous improvement.

• Workshop-Oriented: Facilitating and participating in collaborative workshops as a key method for problem-solving and ideation.

📝 Enhancement Note: The company culture and values are strongly aligned with mission-driven, user-centric design, particularly within the public sector. The emphasis on "positive impact," "practical innovation," and "measurable outcomes" suggests a results-oriented yet humanistic approach. The collaborative style is key, especially given the remote nature of much of the work.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Public Sector Constraints: Navigating the often intricate requirements, legacy systems, and procurement processes inherent in public sector projects while still delivering user-centric, modern digital experiences.

• Balancing Innovation with Standards: Integrating cutting-edge design thinking and technologies while adhering to established frameworks like GDS and strict accessibility standards.

• Remote Collaboration Dynamics: Effectively fostering creativity, alignment, and strong team cohesion within a fully remote or hybrid multidisciplinary team environment.

• Demonstrating ROI for Design: Clearly articulating and quantifying the return on investment for design initiatives to stakeholders who may not fully grasp the value of UX/Interaction design.

Learning & Development Opportunities:

• Specialized Training: Access to a CPD allowance to pursue courses, certifications, or workshops in areas like advanced accessibility, service design, design leadership, or specific public sector digital transformation frameworks.

• Exposure to Diverse Projects: Working on a variety of complex projects across different public sector domains (healthcare, justice, education) provides broad experience and exposure to unique challenges.

• Mentorship and Peer Learning: Opportunities to learn from and mentor experienced designers, researchers, and product professionals within Create/Change's network.

• Industry Engagement: Potential to attend industry conferences or contribute to design communities, enhancing professional visibility and knowledge.

📝 Enhancement Note: The challenges identified are specific to the consulting and public sector digital transformation space. The growth opportunities are framed to leverage these challenges as learning experiences and to highlight the company's commitment to professional development.

💡 Interview Preparation

Strategy Questions:

• Design Process & Philosophy: "Walk me through your approach to designing a complex digital service from discovery to launch. How do you ensure user needs are met throughout?" (Prepare to discuss your end-to-end process, highlighting user research, ideation, prototyping, and iteration.)

• GDS & Accessibility: "Describe your experience with the Government Digital Service (GDS) framework. How do you ensure your designs are compliant with accessibility standards (WCAG)?" (Be ready to provide specific examples of applying these principles, perhaps referencing projects or specific design choices.)

• Stakeholder Management: "How do you manage conflicting priorities or feedback from various stakeholders (e.g., Product Managers, technical leads, clients) on a project?" (Focus on communication strategies, negotiation, and how you advocate for user needs while considering project constraints.)

• Problem-Solving & Ambiguity: "Describe a time you faced a complex or ambiguous design problem. How did you approach it, and what was the outcome?" (Choose a challenging project where you demonstrated critical thinking and problem-solving skills.)

Company & Culture Questions:

• Motivation for Public Sector/Consulting: "Why are you interested in working for Create/Change and specifically on public sector digital transformation projects?" (Research Create/Change's mission and values; connect your personal career goals and motivations to their work.)

• Remote Collaboration: "How do you contribute to a positive and productive team culture in a remote or hybrid work environment?" (Share examples of your proactive communication, collaboration tools usage, and team engagement strategies.)

• Impact & Outcomes: "How do you measure the success of your design work and demonstrate its impact?" (Discuss metrics, user feedback, and how you tie design efforts to business or user outcomes.)

Portfolio Presentation Strategy:

• Tell a Story: Frame each case study as a narrative. Clearly outline the problem, your role and process, the challenges encountered, the solutions you designed, and the results achieved.

• Focus on "Why": For each design decision, explain the reasoning behind it, linking it back to user research, business goals, or GDS/accessibility principles.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) to illustrate your points. If possible, include interactive elements or short demo videos.

• Be Prepared for Deep Dives: Anticipate detailed questions about your specific contributions, technical considerations, and how you handled trade-offs.

• Connect to the Role: Explicitly draw parallels between your portfolio projects and the requirements of the Interaction/UX Designer role at Create/Change.

📝 Enhancement Note: The interview preparation advice is tailored to a senior UX/Interaction Designer role in a consulting firm focused on the public sector. It emphasizes demonstrating practical skills, strategic thinking, and alignment with company values.

📌 Application Steps

To apply for this Interaction/UX Designer position:

• Submit your application through the Create/Change careers portal at https://careers.createchange.io/jobs/8261007-interaction-ux-designer-permanent-55-000-60-000-per-annum.

• Tailor your CV: Ensure your CV clearly highlights your experience in UX/Interaction Design, complex digital services, public sector projects, GDS framework, accessibility standards (WCAG), and proficiency with Figma. Use keywords from the job description.

• Curate your Portfolio: Select 2-3 of your strongest projects that best represent your end-to-end design process, user-centered approach, and impact, with a specific focus on public sector or government digital services if possible. Ensure it highlights your GDS and accessibility expertise.

• Prepare your Presentation: Practice walking through your selected portfolio case studies, focusing on clear articulation of the problem, your process, your individual contributions, design decisions, and measurable outcomes. Be ready to discuss your experience with Agile methodologies and stakeholder management.

• Research Create/Change: Understand their mission, values, and the type of work they do within the public sector. Prepare thoughtful questions about their projects, culture, and the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.