Innovation Product Designer, GenAI Platform (Financial Services)

📍 Job Overview

Job Title: Innovation Product Designer, GenAI Platform (Financial Services)

Company: Brown Brothers Harriman

Location: Krakow, Poland

Job Type: Full-time

Category: Product Design / UX/UI Design (with a focus on Financial Services Technology)

Date Posted: April 22, 2026

Experience Level: Mid-Level (3+ years)

Remote Status: Hybrid (3 days in office, 2 days remote for parents of children up to 4 years old)

🚀 Role Summary

• This is a critical, early-stage Product Designer role focused on an innovative GenAI platform within the financial services sector.

• The role demands end-to-end design ownership, from initial user research and ideation through to high-fidelity deliverables and implementation support.

• A significant focus will be on designing intuitive user experiences for complex data integration, transformation, and AI-assisted workflows.

• The Designer will be instrumental in building visual trust and ensuring the platform meets the high craft standards expected by experienced financial services users.

📝 Enhancement Note: While the job title is "Product Designer," the responsibilities and context (GenAI, financial services, data integrations, B2B focus) place this role firmly within the intersection of Product Design, UX/UI Design, and specialized FinTech/Enterprise Software Design. The emphasis on "innovation" and "GenAI platform" suggests a forward-thinking, potentially startup-like environment within a larger, established financial institution.

📈 Primary Responsibilities

• Own the complete product design lifecycle for new features on the GenAI platform, encompassing user research, ideation, wireframing, prototyping, high-fidelity UI design, and collaboration with engineering for implementation.

• Design intuitive and efficient user interfaces for configuring data integrations, building complex data transformations, monitoring workflow execution, and exploring AI-generated results.

• Develop clear and trustworthy UX for communicating AI outputs, including confidence levels, transformation previews, and actionable error states, fostering appropriate user trust.

• Act as a strong advocate for user needs and "jobs to be done," making informed UX tradeoffs, particularly concerning AI interaction patterns, information density, and diverse user personas.

• Contribute to and maintain a comprehensive design system within Figma, ensuring consistency in components, design tokens, and reusable patterns across the platform.

• Design specific interaction patterns for AI-assisted transformation building, including streaming outputs, accept/reject/edit workflows, and progressive disclosure of complex AI-generated results.

• Address the unique challenges of designing for non-deterministic AI outputs, where results may vary even with identical inputs.

• Develop effective feedback mechanisms for users to provide corrections and help improve the AI model's quality over time.

• Design for complex, data-dense environments, balancing the need for detailed information with interface clarity in screens like integration configurations, transformation previews, monitoring dashboards, and audit logs.

• Plan and conduct qualitative user research, including usability tests and user interviews with target financial services personas, synthesizing findings into actionable design decisions.

• Collaborate closely with engineers and the Technical Product Manager to ensure the highest quality of design implementation through to production.

• Proactively identify technical feasibility issues early in the design process and create functional code prototypes (HTML/CSS, Angular, etc.) when necessary to validate design concepts.

📝 Enhancement Note: The responsibilities highlight a deep dive into specific UX challenges unique to AI and data-intensive B2B applications within finance. The emphasis on "owning end-to-end design" and "contributing to the design system" indicates a significant level of autonomy and foundational work expected from this early hire.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Human-Computer Interaction (HCI), Design, Computer Science, or a related field is implied.

Experience: 3+ years of professional product design experience, with a proven track record of designing and shipping features end-to-end for production web applications.

Required Skills:

• Portfolio (Mandatory): A robust portfolio demonstrating end-to-end design process and execution for complex web applications is essential. Portfolios focused solely on consumer products will be considered a weaker fit; B2B, data-heavy, or workflow-centric products are highly preferred.

• Expert Figma Proficiency: Mastery of Figma, including advanced features like components, variables, auto-layout, and interactive prototyping, capable of producing high-fidelity, handoff-ready deliverables independently.

• Strong Interaction Design: Deep understanding of user flows, states, edge cases, and the ability to map out complex user journeys for intricate applications.

• Strong Visual Design Sensibility: Excellent command of typography, spacing, color theory, information hierarchy, and overall aesthetic principles to create polished and trustworthy interfaces.

• User Research Skills: Demonstrated ability to independently plan, execute, and synthesize findings from usability tests and user interviews with relevant user groups.

• Technical Fluency: Ability to communicate effectively with engineers regarding implementation details, constraints, and potential technical feasibility issues early in the design process.

• B2B/Data/Workflow Experience: Direct experience designing for business-to-business applications, data-intensive platforms, or complex workflow tools is highly valued.

Preferred Skills:

• Financial Services/FinTech/Data Platform Design: Prior experience designing products within the financial services industry, fintech sector, or for data platforms.

• Data Visualization & Analytics Interfaces: Experience designing dashboards, reporting tools, or interfaces focused on data visualization and analytics.

• AI/ML Product Design: Familiarity with designing for Artificial Intelligence or Machine Learning products, specifically with patterns like streaming interfaces, confidence indicators, and human-AI interaction models.

• Prototyping in Code: Ability to create functional prototypes using HTML/CSS, Angular, or similar web technologies to validate design concepts.

• Motion & Interaction Design: Experience using motion and micro-interactions to enhance clarity and user experience in complex state transitions.

• Startup Experience: Previous experience as an early or founding designer in a startup environment, demonstrating adaptability and a proactive approach.

📝 Enhancement Note: The emphasis on a B2B, data-heavy, or workflow product portfolio is crucial. Candidates should curate their portfolios to highlight projects that showcase their ability to handle complexity, information density, and enterprise-level user needs, rather than solely consumer-facing aesthetics.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase at least 2-3 comprehensive case studies detailing your design process from problem definition and user research through to final UI and implementation considerations.

• Complexity & Data Handling: Projects must demonstrate your ability to design for complex, data-intensive applications, such as B2B enterprise software, workflow tools, or financial platforms. Highlight how you managed information density and user comprehension.

• AI/ML Interaction Design (if applicable): If you have experience with AI/ML products, include case studies that illustrate your approach to designing for non-deterministic outputs, trust-building elements, and human-AI collaboration.

• Visual Design Craft & Interaction Quality: The portfolio must exhibit strong visual design principles (typography, color, layout) alongside sophisticated interaction design, showing a balance of aesthetic appeal and functional clarity.

• Figma Proficiency Showcase: While not explicitly stated, the quality and organization of Figma files (if requested or shown) can implicitly demonstrate expertise. Ensure deliverables are polished and clearly articulated.

Process Documentation:

• Problem Definition & User Research: Clearly articulate the problem you were trying to solve, the target user, and the research methodologies employed (interviews, surveys, usability testing).

• Design Exploration & Iteration: Detail your ideation process, including wireframes, user flows, and key design decisions made based on research and stakeholder feedback. Show how you iterated on designs.

• High-Fidelity Design & Handoff: Present final UI designs with attention to detail and explain how you prepared assets and specifications for engineering handoff, demonstrating technical fluency.

• Impact & Metrics: Where possible, include metrics or qualitative feedback demonstrating the impact of your design solutions on user behavior, efficiency, or business goals.

📝 Enhancement Note: The portfolio is paramount for this role. Candidates should treat it as a primary deliverable, not an afterthought. Focus on telling a clear, concise story for each project, emphasizing the problem, your role, your process, and the outcome, with a strong emphasis on complex B2B or data-driven applications.

💵 Compensation & Benefits

Salary Range:

• Given the mid-level experience requirement (3+ years), a strong portfolio, and the specialized nature of GenAI and financial services design, the estimated salary range for a Product Designer in Krakow, Poland, would typically fall between PLN 10,000 - PLN 18,000 gross per month.

Benefits:

• Paid standard vacation allowance

• 1 Culture Celebration Day

• 1 Community Service Day

• Private medical care

• Life Insurance

• Employee Assistance Program (confidential counseling for personal, family, financial, and legal issues)

• Professional trainings and qualification support

• Wellbeing Program

• Online Social Fund benefit platform

• Social, sport, and integration events

Working Hours:

• The standard work week is 40 hours.

• The role operates on a "task-based working system," implying flexibility in how and when tasks are completed, provided deadlines and project goals are met.

📝 Enhancement Note: The salary estimate is based on general market data for mid-level design roles in Krakow. Brown Brothers Harriman, as a large financial institution, likely offers competitive benefits that align with their commitment to employee well-being and professional development. The "task-based working system" suggests a focus on output and results rather than strict hourly tracking, which can be a significant benefit for designers.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (specifically, a premier global financial services firm known for premium service, specialist expertise, and technology solutions).

Company Size: Brown Brothers Harriman is a large, established global financial services firm, indicated by its "premier global" status and extensive history. While the exact employee count for the Krakow office isn't specified, the company as a whole is significant. This size offers stability and resources, while the specific team's "founding team" nature suggests an agile, potentially startup-like environment within the larger organization.

Founded: 1798, highlighting a long legacy of stability and evolution within the financial sector.

Team Structure:

• Founding Team: The role is described as joining a "founding team," suggesting a small, high-impact, and highly collaborative group.

• Reporting: The Product Designer will work directly alongside the Head of Design and collaborate closely with a Technical Product Manager and engineers.

• Cross-functional Collaboration: High degree of collaboration expected with engineering, product management, and potentially business users or other stakeholders within the financial services domain. The culture emphasizes open communication and shared problem-solving.

Methodology:

• AI-Native Platform Focus: The team's mission is to build an AI-native platform for data integrations and transformations, indicating a forward-thinking, technology-driven approach.

• User-Centric and Data-Driven: Emphasis on understanding user needs through research and applying insights to design decisions, alongside a focus on delivering robust, auditable, and secure solutions for enterprise clients.

• Agile Development: The "high ownership, high velocity" description suggests an agile development environment where rapid iteration and continuous improvement are key.

Company Website: https://www.bbh.com/

📝 Enhancement Note: The context of a "founding team" within a large, historic financial institution like BBH is a unique blend. Candidates should expect the agility and ownership of a startup, coupled with the resources, stability, and regulatory considerations of an established financial player.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer, suitable for individuals with 3+ years of experience. It offers significant ownership and the opportunity to shape a new platform from its early stages.

Reporting Structure: The designer will report to the Head of Design and work closely with the Technical Product Manager and engineering teams. This structure allows for direct mentorship and high visibility.

Operations Impact: The designer's work will directly impact how financial services firms manage their data integrations and transformations, aiming to significantly improve efficiency, reduce costs, and empower business users. The success of the GenAI platform will be a direct measure of the designer's impact.

Growth Opportunities:

• Foundational Role: As an early design hire, there's a substantial opportunity to influence the design direction, establish best practices, and potentially grow into a lead design role as the platform and team scale.

• Specialized Skill Development: Deepen expertise in designing for AI/ML applications, complex data platforms, and the unique challenges of the financial services industry.

• Leadership Potential: Contribute to building and mentoring future design hires, shaping the design culture of the new platform, and taking on more strategic design responsibilities.

• Cross-functional Exposure: Gain valuable experience working across product management, engineering, and potentially client-facing roles within a major financial institution.

📝 Enhancement Note: This role is ideal for a designer looking to make a significant impact and grow rapidly. The "founding team" aspect means they will be instrumental in defining the design practice for this new venture, offering a unique career trajectory beyond a typical mid-level position.

🌐 Work Environment

Office Type: The role is hybrid, requiring 3 days per week in the Krakow office. This suggests a collaborative office environment designed for teamwork, brainstorming, and in-person interaction.

Office Location(s): Krakow, Poland. Specific office details are not provided but can be assumed to be modern facilities typical of a global financial services firm.

Workspace Context:

• Collaborative Spaces: The hybrid model implies access to office spaces conducive to team meetings, design critiques, and cross-functional discussions.

• Technology & Tools: Expect access to standard professional design software (Figma is mandatory) and potentially other collaboration tools. The company's commitment to an "AI-native platform" suggests a modern tech stack.

• Team Interaction: Opportunities for regular interaction with engineering, product management, and design leadership, fostering a dynamic and communicative work environment.

Work Schedule:

• Standard 40-hour work week with a "task-based working system," offering a degree of flexibility in managing workload and personal time, particularly beneficial given the hybrid arrangement.

📝 Enhancement Note: The hybrid model is specifically structured with a concession for parents of young children, indicating a company that values work-life balance and understands diverse employee needs. The task-based system further supports this flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess foundational skills and experience alignment.

• Portfolio Presentation & Discussion: A dedicated session where you will walk through 1-2 key case studies from your portfolio, explaining your process, decisions, and impact. Be prepared for in-depth questions about your UX rationale, problem-solving approach, and technical considerations.

• Design Challenge/Exercise: You may be given a design problem to solve or critique, either as a take-home assignment or an in-interview exercise. This will assess your design thinking, problem-solving skills, and ability to articulate solutions under pressure.

• Team & Stakeholder Interviews: Meetings with the Head of Design, Technical Product Manager, and potentially engineers to assess cultural fit, collaboration style, and technical fluency.

• Final Interview: Likely with senior leadership to discuss overall fit, strategic thinking, and long-term potential.

Portfolio Review Tips:

• Focus on B2B/Data/Workflow: Prioritize showcasing projects that align with the job description's requirements. If a consumer project is your strongest, clearly explain transferable skills and how you'd adapt to a B2B/data context.

• Show Your Process: Don't just show final screens. Detail your research, ideation, wireframing, user flows, and iteration steps. Explain why you made certain decisions.

• Highlight AI/Generative Design Challenges: If you have relevant experience, explicitly discuss how you approached designing for AI outputs, non-determinism, and building trust in AI.

• Quantify Impact: Wherever possible, use data, metrics, or user feedback to demonstrate the positive outcomes of your design work.

• Be Concise and Clear: Structure your presentations logically and speak clearly about your contributions and the project's goals.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with basic concepts of data integration, data transformation, and the challenges in financial services technology.

• AI Interaction Patterns: Review common patterns for GenAI interfaces (e.g., prompt engineering, output interpretation, feedback loops, confidence scoring).

• Complex Data Visualization: Practice thinking about how to present dense, complex data in an understandable and actionable way.

• Articulate Tradeoffs: Be prepared to discuss the trade-offs you'd make between competing design goals (e.g., information density vs. simplicity, speed vs. auditability).

📝 Enhancement Note: The interview process will heavily weigh your portfolio and your ability to articulate your design process, especially concerning complex B2B applications and AI. Be ready to defend your design decisions and demonstrate technical understanding.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expert proficiency is mandatory for UI design, prototyping, and design system management.

• Prototyping Tools: Figma's built-in prototyping capabilities are key; experience with other tools like Adobe XD or InVision might be transferable but Figma is the focus.

• User Research Tools: Tools for conducting usability testing and interviews (e.g., UserTesting.com, Lookback, Zoom/Teams for remote sessions).

Analytics & Reporting:

• Data Visualization Tools: While not explicitly required, familiarity with tools like Tableau, Power BI, or custom charting libraries would be beneficial for understanding and potentially designing data-intensive dashboards.

• Analytics Platforms: Understanding how product analytics (e.g., Amplitude, Mixpanel) are used to inform design decisions is valuable.

CRM & Automation:

• CRM Systems (General Awareness): Understanding of how CRM systems function in a B2B context (e.g., Salesforce) can provide context for enterprise workflows, though direct CRM design experience isn't a primary requirement.

• Workflow Automation Concepts: Familiarity with how workflows are designed and automated in enterprise software.

📝 Enhancement Note: Figma is the non-negotiable core tool. While other tools are beneficial, a deep understanding of Figma's advanced features and its role in a modern design workflow is paramount. The emphasis on "AI-native platform" suggests that familiarity with concepts related to AI tooling and data pipelines will be advantageous.

👥 Team Culture & Values

Operations Values:

• Partnership: Reflecting BBH's core value, this role requires strong collaboration and a focus on building relationships with engineering, product, and stakeholders to achieve shared goals.

• Innovation & Evolution: The "innovation" in the job title and the focus on an "AI-native platform" highlight a commitment to pushing boundaries and embracing new technologies.

• Expertise & Craftsmanship: The requirement for high-fidelity deliverables and the mention of experienced, detail-oriented users underscore a value placed on quality, precision, and a high standard of design execution.

• Efficiency & Impact: The team's mission to reinvent data integration and transformation points to a drive for operational efficiency and tangible business impact.

• Data-Driven Decisions: While not explicitly stated for design, the platform's nature implies that data will inform many decisions, and designers should be comfortable working with and interpreting data.

Collaboration Style:

• High Ownership & Velocity: Expect an environment where individuals take significant responsibility for their work and move quickly.

• Cross-Functional Integration: Close collaboration with engineering and product management is essential. The designer is expected to be an integrated part of the development team.

• Open Communication: BBH emphasizes that "everyone is empowered to contribute their ideas" and colleagues are "happy to help," suggesting an open, supportive, and communicative culture.

• Feedback Culture: The focus on user research, usability testing, and iterative design implies a culture that values constructive feedback from users and team members.

📝 Enhancement Note: The blend of BBH's established partnership values with the innovative, fast-paced nature of a new platform team suggests a culture that respects both tradition and forward-thinking. Candidates should demonstrate an ability to thrive in both collaborative and autonomous settings.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Non-Determinism: Creating intuitive and trustworthy interfaces for AI outputs that can vary unpredictably is a significant UX challenge.

• Balancing Information Density: Designing for experienced financial services users who need deep, complex data requires careful management of information hierarchy and interface clarity without overwhelming the user.

• Building Trust in AI: Overcoming user skepticism towards AI and ensuring the platform is perceived as reliable, secure, and auditable in a highly regulated industry.

• Early-Stage Platform Development: As part of a founding team, there will be ambiguity, evolving requirements, and the need to establish foundational design processes and systems.

Learning & Development Opportunities:

• AI/GenAI Design Specialization: Gain deep expertise in one of the most rapidly evolving fields in technology.

• Financial Services Domain Expertise: Develop a strong understanding of the intricacies and user needs within the financial services technology sector.

• Design System Development: Contribute to building and scaling a design system from its early stages, a valuable skill for career progression.

• Leadership & Mentorship: Opportunity to shape the design function for a new product and potentially mentor future team members.

• Professional Training: Access to professional development resources and qualification support provided by BBH.

📝 Enhancement Note: The challenges presented are significant but come with substantial opportunities for professional growth. Candidates who are comfortable with ambiguity and eager to solve complex, novel problems will find this role particularly rewarding.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you designed a complex, data-intensive web application. What were the key challenges, and how did you address them?" (Focus on your process, user research, and how you handled information density and user trust.)

• "How would you approach designing an interface for AI-generated data transformations where the output might vary? How would you build user trust?" (Discuss error states, confidence indicators, feedback mechanisms, and user control.)

Company & Culture Questions:

• "What interests you about designing for financial services and GenAI specifically?" (Show you've researched BBH and the platform's mission.)

• "How do you see your design approach fitting into a hybrid work environment and a task-based working system?" (Emphasize your collaboration skills, self-motivation, and ability to manage your workload effectively.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, your process (research, ideation, design, testing), your key contributions, and the outcome/impact.

• Highlight Design Rationale: Be prepared to defend every design decision you made, linking it back to user needs, research findings, or strategic objectives.

• Show, Don't Just Tell: Use visuals effectively. Walk through wireframes, user flows, and high-fidelity mockups, explaining how they solve the problem.

• Focus on Transferable Skills: If showcasing consumer projects, explicitly explain how the skills and learnings are applicable to B2B, data-heavy, or financial services contexts.

• Be Ready for Deep Dives: Expect detailed questions about your Figma usage, interaction design choices, and user research methodologies.

📝 Enhancement Note: Prepare thoroughly by practicing your portfolio walkthrough and anticipating questions about your design process, problem-solving abilities, and understanding of the specific challenges of this role (AI, data, finance).

📌 Application Steps

To apply for this Innovation Product Designer position:

• Submit your application through the provided Workday link.

• Curate Your Portfolio: Select 1-2 case studies that best showcase your end-to-end design process for complex, data-intensive, or B2B web applications. Prioritize projects demonstrating strong interaction design, visual craft, and problem-solving for enterprise users. If you have AI/ML design experience, ensure it's highlighted.

• Tailor Your Resume: Emphasize your 3+ years of professional product design experience, specific skills in Figma, user research, interaction design, and any relevant experience in financial services, FinTech, or data platforms. Use keywords from the job description.

• Prepare Your Portfolio Presentation: Practice walking through your chosen case studies, articulating your design process, rationale, and impact clearly and concisely. Be ready to discuss your approach to AI interactions and complex data visualization.

• Research Brown Brothers Harriman: Understand their history, values (partnership), and their strategic move into AI-native platforms for financial services. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.