In-Home Design Consultant

📍 Job Overview

Job Title: In-Home Design Consultant

Company: Bath Planet

Location: Astoria, NY (Queens / Brooklyn Territory)

Job Type: Full-Time

Category: Sales Operations / GTM (Go-to-Market) - Field Sales

Date Posted: June 24, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth through consultative in-home sales consultations for bathroom remodeling projects.

• Manage a territory of pre-qualified leads, focusing on closing deals within the Queens and Brooklyn markets.

• Leverage strong design presentation and negotiation skills to meet and exceed sales targets.

• Utilize CRM systems for accurate lead management and sales pipeline tracking.

• Contribute to the expansion of Bath Planet's market presence through exceptional customer engagement and closing performance.

📝 Enhancement Note: While the title is "In-Home Design Consultant," the core responsibilities and compensation structure (commission-based with incentives) strongly indicate a sales-focused role rather than a pure design or operations role. The focus on pre-qualified leads and closing deals places this within a Go-to-Market (GTM) sales function, with elements of Sales Operations in terms of CRM usage and territory management.

📈 Primary Responsibilities

• Travel to pre-scheduled, high-intent homeowner appointments within the designated Queens and Brooklyn territories.

• Conduct comprehensive in-home consultations, including detailed needs assessments, technical project requirement evaluations, and customized bathroom design presentations.

• Build strong rapport and trust with prospective clients by delivering a professional, consultative, and solutions-oriented sales experience.

• Accurately assess project scope, measure spaces, and confirm technical feasibility for bathroom remodeling and tub-to-shower conversions.

• Present tailored design solutions and product offerings, highlighting Bath Planet's unique value proposition, including the Good Housekeeping Seal and lifetime warranty.

• Effectively negotiate terms, address customer objections, and close sales agreements on-site to meet or exceed individual sales quotas.

• Meticulously manage lead statuses, update customer information, and maintain an accurate sales pipeline within the company's CRM platform.

• Collaborate with installation and project management teams to ensure a seamless customer experience from sale to completion.

• Maintain up-to-date knowledge of product lines, industry trends, and competitor offerings to enhance sales effectiveness.

• Adhere to all company sales processes, ethical standards, and performance metrics.

📝 Enhancement Note: The original description mentions "Nassau and Suffolk Counties" in one bullet point, but the primary location is "Queens / Brooklyn, NY". I've updated the responsibilities to focus on Queens and Brooklyn as the primary territory, assuming the Nassau/Suffolk mention may have been a remnant from a previous job description or a secondary, less emphasized area.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent required.

• Bachelor's degree in Sales, Marketing, Design, Business Administration, or a related field is a plus, but not mandatory. Experience:

• 2-5 years of experience in a customer-facing sales role, with a strong preference for in-home sales, home improvement sales (e.g., windows, siding, roofing, kitchens), or interior design consultation.

• Proven track record of meeting or exceeding sales targets in a commission-based environment.

• Experience managing a sales territory and conducting on-site client meetings. Required Skills:

• Consultative Selling: Ability to understand customer needs, ask probing questions, and tailor solutions effectively.

• Design Presentation: Skillful in presenting design options, product features, and benefits in an engaging and persuasive manner.

• Negotiation & Closing: Proficient in overcoming objections, negotiating terms, and securing sales agreements.

• Rapport Building: Excellent interpersonal skills to establish trust and strong relationships with homeowners.

• CRM Proficiency: Experience using CRM software (e.g., Salesforce, HubSpot, or proprietary systems) for lead tracking, pipeline management, and activity logging.

• Technical Assessment: Aptitude for assessing project requirements, measuring spaces, and understanding basic installation constraints.

• Communication Skills: Exceptional verbal and written communication, active listening, and presentation skills.

• Professional Demeanor: A disciplined, self-starter with a polished, professional attitude and strong work ethic.

Preferred Skills:

• Home Improvement Industry Knowledge: Familiarity with bathroom remodeling processes, materials, and trends.

• Measuring & Inspection: Experience with precise on-site measurements and technical inspections.

• Time Management: Strong organizational skills to manage multiple appointments and deadlines efficiently within a territory.

• Problem-Solving: Ability to identify and resolve client concerns effectively during the sales process.

📝 Enhancement Note: The original description implies a preference for specific home improvement experience. I've structured the "Preferred Skills" to reflect this, emphasizing the transferable nature of skills from related home improvement sales roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Performance Metrics: Documented history of achieving and exceeding sales quotas, conversion rates, and average deal size. This should be quantifiable with specific numbers and percentages.

• Case Studies of Successful Sales: Examples of complex sales scenarios handled effectively, demonstrating problem-solving, client persuasion, and successful closing. Include details on the client's initial need, the proposed solution, and the final outcome.

• Design Consultation Workflow: A clear outline or presentation demonstrating your process for conducting in-home design consultations, from initial client engagement to final proposal presentation.

• CRM Utilization Examples: Evidence of effective CRM usage, showcasing how you've managed leads, tracked progress, and utilized data to inform sales strategies.

Process Documentation:

• Consultative Sales Process: Detailed breakdown of your methodology for engaging clients, identifying needs, presenting solutions, handling objections, and closing deals in an in-home setting.

• Design Customization Approach: Explanation of how you tailor design recommendations to individual client preferences, budget, and home specifications.

• Performance Tracking & Reporting: Methods used to monitor personal sales performance, identify areas for improvement, and report progress to management.

📝 Enhancement Note: For a field sales role focused on closing, a traditional "operations portfolio" might differ. The emphasis here is on demonstrating sales acumen, process adherence, and quantifiable results rather than system optimization or process mapping typical of a pure operations role. The portfolio should highlight sales achievements and consultative methodology.

💵 Compensation & Benefits

Salary Range:

• Estimated Base Salary: $50,000 - $70,000 USD per year (This is an estimate based on typical base salaries for similar roles in the NYC metropolitan area, before commission).

• Total Target Earnings: $100,000+ USD per year (Given the "Elite Earning Potential" and the stated $100,000 salary figure, this likely represents the total on-target earnings including commissions and incentives). Benefits:

• Paid Professional Training: Comprehensive sales training program designed to equip consultants with the skills needed for inspection, measuring, custom design, and closing.

• Commission Scales: Strong, tiered commission structure that rewards higher sales performance.

• Performance-based Incentives: Additional bonuses and incentives for exceeding targets or achieving specific sales milestones.

• Product Line Benefits: Access to a premium product line backed by the Good Housekeeping Seal and a lifetime warranty, enhancing sales credibility and customer confidence.

• Lead Generation: Access to confirmed, high-intent leads generated by the company's robust marketing program, ensuring productive appointments.

• Transportation Reimbursement: Likely includes mileage reimbursement or a car allowance for travel to client appointments (implied by the need for reliable transportation).

Working Hours:

• Full-Time (40+ hours per week expected, often including evenings and weekends to accommodate client availability).

• Territory-based work requiring significant travel within Queens and Brooklyn.

📝 Enhancement Note: The provided $100,000 salary figure is likely the on-target earnings (OTE) for a successful candidate, combining a base salary with commission. I've estimated a potential base range and clarified that the $100,000 represents total potential earnings. I've also inferred potential transportation reimbursement as a common benefit for field sales roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Home Services / Residential Remodeling.

Company Size: Bath Planet is a national brand with local franchises. The Metro NY operation likely consists of a dedicated sales team, installation crews, and support staff, potentially ranging from 50-200 employees locally.

Founded: Bath Planet was founded in 2000, establishing a significant presence in the home remodeling sector. Bath Planet of Metro NY operates as a local franchise, bringing national brand quality and standards to the New York market.

Team Structure:

• Sales Team: Composed of In-Home Design Consultants working within specific geographical territories (e.g., Queens/Brooklyn, Long Island).

• Reporting Structure: Consultants likely report to a Sales Manager or Regional Sales Director who oversees territory performance and provides coaching.

• Cross-functional Collaboration: Close collaboration with marketing (for lead generation), design support (for complex customizations), and installation/project management teams to ensure customer satisfaction post-sale.

Methodology:

• Lead Qualification: A robust marketing program generates leads that are pre-screened for intent and basic qualifications.

• Consultative Sales Approach: Emphasis on understanding homeowner needs and providing tailored solutions rather than high-pressure tactics.

• Data-Driven Sales Management: Utilization of CRM to track lead flow, sales performance, and territory effectiveness.

• Process Standardization: Adherence to company-defined sales processes, design consultation frameworks, and installation standards.

Company Website: http://www.bathplanet.com/

📝 Enhancement Note: The company description provided is minimal. I've inferred typical team structures and operational methodologies for a home improvement franchise based on the industry and role.

📈 Career & Growth Analysis

Operations Career Level: This role is a Mid-Level Field Sales position. It requires a blend of sales acumen, client relationship management, and product knowledge. It is a direct revenue-generating role, critical to the company's GTM strategy.

Reporting Structure: In-Home Design Consultants typically report to a Sales Manager or a Regional Sales Director. This manager is responsible for coaching, performance management, and ensuring adherence to sales processes and targets.

Operations Impact:

• Direct Revenue Generation: The primary impact is direct revenue generation through successful sales conversions.

• Market Penetration: Successfully growing the business presence and market share in the assigned Queens and Brooklyn territories.

• Customer Satisfaction: Contributing to positive customer experiences through professional consultations and accurate solution proposals, which impacts brand reputation and repeat/referral business.

• Sales Process Feedback: Providing insights into customer needs and market trends that can inform marketing strategies, product development, and sales process improvements.

Growth Opportunities:

• Senior Design Consultant/Account Executive: Potential to move into roles with larger territories, more complex sales, or higher-value client segments.

• Sales Management: Progression into Sales Team Lead or Sales Manager roles, overseeing a team of consultants, coaching, and driving overall sales performance for a region.

• Sales Training & Development: Opportunities to become a trainer for new hires, sharing expertise on sales techniques, product knowledge, and company processes.

• Specialization: Developing expertise in specific product lines or customer segments within the bathroom remodeling space.

📝 Enhancement Note: This role is fundamentally sales, but understanding its "operations" impact is key for candidates. I've framed growth opportunities in terms of sales career progression rather than traditional operations roles.

🌐 Work Environment

Office Type: Hybrid (Territory-based field work with regional office support). While the role involves extensive travel to customer homes, there might be occasional requirements to visit a regional office for training, team meetings, or administrative tasks.

Office Location(s): The primary work area is the Queens and Brooklyn territories. There may be a regional office located within or near these boroughs for administrative support, training, and team collaboration.

Workspace Context:

• Field-Based: The "workspace" is primarily the customer's home, requiring adaptability and professionalism in diverse residential settings.

• Mobile Office: Consultants will utilize their own reliable transportation as a mobile office, carrying product samples, presentation materials, and technology.

• Collaborative Environment (Limited): While primarily an individual contributor role in the field, there will be opportunities for team interaction during training sessions, sales meetings, and through communication with sales management and support staff.

• Tools & Technology: Access to company-provided sales tools, CRM, and potentially design software for in-home presentations.

Work Schedule:

• Full-time, typically requiring flexibility to accommodate homeowner availability.

• Expect longer hours, including evenings and weekends, as these are peak times for in-home consultations.

• The role is territory-dependent, requiring efficient route planning and time management.

📝 Enhancement Note: I've emphasized the field-based nature of the role and how the "work environment" differs from a typical office setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening (Phone/Video): A brief conversation to assess basic qualifications, sales experience, communication skills, and understanding of the role. Be prepared to discuss your sales philosophy and experience with commission-based roles.

• In-Home Role-Play/Presentation: A practical assessment where you may be asked to conduct a mock design consultation, present a product, or handle a simulated customer objection. This is a key opportunity to showcase your consultative selling and presentation skills.

• Sales Manager Interview: A more in-depth discussion about your sales track record, territory management approach, and understanding of the home improvement market. Be ready to provide specific examples of sales achievements and challenges.

• Final Interview (Optional): Potentially with a director or senior leader to assess cultural fit and long-term potential.

Portfolio Review Tips:

• Quantify Achievements: For your sales portfolio, focus on quantifiable results. Use percentages and dollar amounts to demonstrate your success in closing deals, exceeding quotas, and driving revenue.

• Case Study Focus: Prepare 2-3 detailed case studies of successful sales engagements. Highlight the client's initial problem, your consultative approach, the proposed solution, how you overcame objections, and the final outcome (e.g., project completed, customer satisfaction).

• Process Clarity: Clearly articulate your in-home sales process, from lead qualification and appointment setting to needs assessment, design presentation, proposal, negotiation, and closing. Use flowcharts or step-by-step descriptions.

• CRM Experience: Be prepared to discuss how you've used CRM systems to manage your pipeline, track activities, and leverage data for sales forecasting and strategy. If you have screenshots (redacted for privacy), they can be helpful.

• Adaptability: Tailor your portfolio examples to highlight experience relevant to home improvement or in-home sales, emphasizing your ability to connect with homeowners.

Challenge Preparation:

• Sales Scenario Questions: Anticipate questions about how you would handle specific customer objections (e.g., price, timing, competitor offers), how you approach initial client meetings, and how you manage your daily schedule.

• Market Knowledge: Be prepared to discuss your understanding of the Queens/Brooklyn home improvement market, common homeowner needs, and potential challenges.

• Product Knowledge: While training is provided, demonstrate an eagerness to learn and an ability to quickly grasp product features and benefits.

📝 Enhancement Note: The portfolio for this role is heavily weighted towards demonstrating sales results and process, rather than operational efficiency or system implementation. The interview process will likely include a practical sales simulation.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Essential for lead management, appointment scheduling, customer data entry, pipeline tracking, and sales reporting. The company likely uses a proprietary CRM or a widely adopted platform like Salesforce, HubSpot, or Pipedrive.

• Sales Presentation Software: Tools for creating and delivering compelling visual presentations of design options, product features, and pricing. This could include PowerPoint, Keynote, or specialized design visualization software.

• Measurement Tools: Digital or manual tools for accurate on-site measurements of bathroom spaces.

• Mobile Device: Smartphone or tablet for accessing CRM, presentations, and communication on the go.

Analytics & Reporting:

• CRM Reporting Dashboards: Used to track personal sales performance, conversion rates, pipeline value, and forecast future sales.

• Sales Performance Reports: Generated by management to monitor individual and team performance against targets.

CRM & Automation:

• Lead Management Workflows: Automated processes within the CRM to assign leads, track follow-ups, and manage lead status changes.

• Communication Tools: Email, phone, and potentially messaging apps for client and internal communication.

📝 Enhancement Note: The key technology focus for this role is the CRM system and tools that support effective in-home sales presentations and customer management.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Prioritizing homeowner needs and ensuring a positive experience throughout the sales process.

• Results-Driven: A strong focus on achieving and exceeding sales targets through effective strategies and execution.

• Integrity & Professionalism: Maintaining a high level of ethical conduct, honesty, and a professional demeanor in all client interactions.

• Quality & Craftsmanship: Representing a brand known for high-quality products and efficient installation, backed by strong warranties.

• Teamwork & Collaboration: Working effectively with sales management, support staff, and installation teams to ensure client satisfaction.

Collaboration Style:

• Individual Contributor Focus: Primarily an individual role focused on territory-based sales.

• Management Support: Regular interaction with sales management for coaching, performance reviews, and strategy alignment.

• Cross-Functional Liaison: Acting as the primary point of contact between the homeowner and the company, relaying information accurately to other departments.

• Knowledge Sharing (Informal): Opportunities to share best practices and insights with fellow consultants during team meetings or informal discussions.

📝 Enhancement Note: The culture of a sales team within a home improvement company often emphasizes individual drive, competitive spirit, and a strong focus on customer satisfaction and brand representation.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Competitive Market: Differentiating Bath Planet's offerings from numerous competitors in the dense NYC metropolitan area.

• Managing Territory Dynamics: Effectively balancing appointments, travel time, and lead follow-up across busy urban districts like Queens and Brooklyn.

• Handling Diverse Client Needs: Adapting sales approaches to a wide range of homeowner budgets, styles, and project complexities.

• Commission-Based Income Fluctuations: Managing personal finances and maintaining motivation during periods of lower sales volume.

• Time Management & Scheduling: Optimizing schedules to maximize productive client interactions while minimizing travel downtime.

Learning & Development Opportunities:

• Advanced Sales Techniques: Continuous training on consultative selling, negotiation, and closing strategies tailored to the home improvement industry.

• Product & Design Expertise: Deepening knowledge of bathroom remodeling products, materials, trends, and design principles.

• CRM & Sales Technology Proficiency: Becoming adept at using the company's sales tools to enhance efficiency and effectiveness.

• Territory Growth: Learning to analyze territory performance data and develop strategies for increased market penetration and lead conversion.

• Potential for Leadership: Developing skills necessary for future roles in sales management or training.

📝 Enhancement Note: This section focuses on the inherent challenges of a field sales role and the specific growth paths available within a sales-focused organization.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based Selling: Be ready to walk through your process for handling a specific sales scenario, such as a client who is hesitant about the price, needs a unique design solution, or is comparing offers from competitors.

• Territory Management: How would you prioritize leads and structure your day/week to maximize sales opportunities within the Queens and Brooklyn territories?

• Consultative Approach: Describe a time you successfully used a consultative sales approach to close a significant deal. What questions did you ask? How did you uncover the client's true needs?

• Handling Objections: Prepare specific, actionable responses for common objections like "It's too expensive," "I need to think about it," or "I'm getting a better deal elsewhere."

Company & Culture Questions:

• Motivation for Sales: Why are you passionate about sales, particularly in the home improvement sector?

• Brand Representation: How would you represent the Bath Planet brand and its values (e.g., quality, warranty, Good Housekeeping Seal) to potential clients?

• Team Fit: How do you see yourself contributing to the sales team's success and collaborating with management and other departments?

• Understanding of the Role: What is your understanding of the key responsibilities and challenges of an In-Home Design Consultant for Bath Planet?

Portfolio Presentation Strategy:

• Quantify Everything: Lead with your sales achievements. Use numbers to demonstrate your impact (e.g., "Exceeded quota by 15% in Q3," "Closed an average of 5 deals per week," "Achieved a 40% close rate on qualified appointments").

• Storytelling: For case studies, craft compelling narratives that highlight your problem-solving skills and client-centric approach.

• Process Visualization: If possible, use visual aids (even simple diagrams) to illustrate your sales process, making it easy for the interviewer to follow.

• CRM Proficiency: Be prepared to discuss specific ways you've used CRM to manage your workflow, track opportunities, and improve efficiency. If you can, offer to screen-share a (redacted) example of your pipeline management.

• Enthusiasm & Confidence: Present your portfolio with energy and confidence, showcasing your belief in your abilities and the value you can bring to Bath Planet.

📝 Enhancement Note: The interview preparation focuses heavily on practical sales skills, scenario handling, and the ability to communicate quantifiable achievements effectively.

📌 Application Steps

To apply for this In-Home Design Consultant position:

• Submit your application through the provided link on the Bath Planet careers portal.

• Resume Optimization: Tailor your resume to highlight quantifiable sales achievements, relevant experience in home improvement or in-home sales, and strong communication/negotiation skills. Use keywords from the job description like "consultative selling," "in-home sales," "design consultation," and "CRM management."

• Portfolio Preparation: Develop a concise sales portfolio that includes your key sales metrics (e.g., quota attainment, close rates), 2-3 detailed case studies of successful sales engagements, and a clear outline of your consultative sales process.

• Practice Presentation: Rehearse your sales pitch and how you would present your portfolio, focusing on clear communication, confidence, and the ability to quantify your results. Practice handling common sales objections.

• Company Research: Familiarize yourself with Bath Planet's products, services, brand reputation (especially the Good Housekeeping Seal and lifetime warranty), and its market position in the NYC area. Understand their commitment to quality and customer service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.