Head of UX/UI

📍 Job Overview

Job Title: Head of UX/UI

Company: Jobgether (Partner Company)

Location: South Africa

Job Type: Full-time

Category: UX/UI Design Leadership

Date Posted: 2026-09-16

Experience Level: Senior (5-10 years)

Remote Status: Remote Solely

🚀 Role Summary

• Spearhead the UX/UI function for a complex B2B SaaS platform, encompassing end-to-end ownership of user experience strategy and execution.

• Lead, manage, and mentor an established design team, fostering a culture of high design quality, efficient processes, and collaborative delivery.

• Drive the evolution of the design process from research and ideation through to high-fidelity design, system implementation, and engineering handoff.

• Serve as a critical liaison between Design, Product, and Engineering, advocating for user needs and ensuring seamless integration of design principles into product development.

• Maintain a hands-on approach as an individual contributor, personally leading the most complex and impactful design initiatives.

📝 Enhancement Note: This role blends significant leadership responsibilities with hands-on design execution, requiring a candidate who can both strategize at a high level and deliver high-quality individual design work. The emphasis on B2B SaaS and complex workflows indicates a need for deep understanding of enterprise user needs and intricate product ecosystems.

📈 Primary Responsibilities

• Lead, mentor, and manage the existing design team, establishing and enforcing high standards for design quality, process, collaboration, and delivery.

• Conduct regular design critiques, providing clear, actionable feedback to elevate individual capabilities and ensure a consistent quality bar across all design outputs.

• Own and continuously refine the end-to-end design process, including project scoping, review cycles, cross-functional collaboration, engineering handoff, and outcome measurement.

• Define and articulate future design team structures, roles, and hiring needs, actively participating in portfolio evaluation and recruitment to support organizational scaling.

• Act as a primary connection point between Design, Product, and Engineering teams, effectively representing user needs and ensuring design decisions are well-understood and integrated into product planning.

• Remain hands-on as an individual contributor, personally leading the most complex and highest-leverage design initiatives to ensure successful execution and provide tangible examples for the team.

• Own the overarching UX/UI vision for the entire product, guiding the journey from early concepts and wireframes to high-fidelity designs and detailed, engineering-ready specifications.

• Design intuitive and efficient experiences for multiple distinct user groups, each with unique needs, mental models, and goals, ensuring optimized workflows for all.

• Build, maintain, and evolve a scalable Figma-based design system, encompassing design tokens, components, variables, and reusable patterns to ensure consistency and efficiency.

• Oversee the design-to-engineering handoff process, providing sufficiently detailed specifications and documentation to guarantee accurate and high-fidelity implementation.

• Lead comprehensive user research initiatives and usability testing sessions to gain deep insights into real user behavior and translate these findings into meaningful product improvements.

• Proactively identify user friction points and design innovative solutions that demonstrably improve usability, adoption, engagement, and task completion rates.

• Track, analyze, and communicate the business impact of design initiatives, leveraging product and user metrics to prioritize future work and clearly demonstrate the value of UX/UI to stakeholders.

• Balance team leadership responsibilities with individual design execution, recognizing both as equally critical components of success in this role.

📝 Enhancement Note: The responsibilities highlight a dual focus on people leadership and individual contribution, a common characteristic of senior "player-coach" roles. The emphasis on process ownership, design systems, and metrics-driven impact is crucial for candidates to address.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 6+ years of professional UX/UI or product design experience, with a strong preference for B2B SaaS environments. At least 2 years of experience in a design leadership or management capacity, ideally within a fast-paced, small-team, or high-growth setting.

Required Skills:

• Expert-level proficiency in Figma, including advanced capabilities in design systems, design tokens, component libraries, variables, prototyping, and engineering handoff.

• Proven ability to lead user research, synthesize complex findings, and translate research insights into actionable and practical design decisions.

• Strong interaction and visual design skills, coupled with a strategic, holistic approach to product experience design.

• Demonstrated experience designing for multiple user types with distinct goals, workflows, and mental models within a single product.

• Demonstrated ability to simultaneously lead and manage designers while also personally delivering high-quality product design work.

• Excellent communication and collaboration skills, with the ability to confidently advocate for a clear design perspective while incorporating valuable input from diverse stakeholders.

• Comfort operating effectively in a dynamic environment where priorities can shift rapidly and decisions may need to be made with incomplete information.

• High degree of autonomy, proactivity, and comfort taking ownership from initial problem definition through to final delivery.

• Exceptional written and spoken English proficiency. Preferred Skills:

• Experience designing for complex workflows, enterprise tools, multi-sided platforms, or similarly sophisticated B2B products.

• Experience defining, monitoring, and utilizing design and product metrics (e.g., adoption, engagement, task completion) to guide design priorities and demonstrate impact.

• Familiarity with AI-enabled technology and its application in product design.

• Experience with design critiques and establishing team-wide quality standards.

📝 Enhancement Note: The requirement for both leadership and hands-on contribution is critical. Candidates must be prepared to showcase examples of both in their portfolio and interviews. The emphasis on Figma expertise and experience with complex B2B SaaS workflows points towards a need for highly practical, experienced designers.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design case studies, detailing your process from problem identification and research to final design solutions and impact measurement.

• Highlight experience with complex workflows, enterprise tools, or multi-sided platforms, demonstrating your ability to navigate intricate user journeys and business requirements.

• Include examples of building or contributing to a scalable design system, detailing its components, tokens, variables, and impact on design consistency and efficiency.

• Present evidence of leading user research and usability testing, articulating how insights directly influenced design decisions and product outcomes.

• Demonstrate your ability to design for multiple user types with distinct needs and goals within a single product or platform. Process Documentation:

• Detail your approach to defining, refining, and managing the end-to-end design process within a team or organization.

• Illustrate how you implement and improve design-to-engineering handoff processes, ensuring clear specifications and accurate implementation.

• Provide examples of how you measure and communicate the business impact of design through product and user metrics, such as adoption, engagement, and task completion.

📝 Enhancement Note: The portfolio is a critical component for this role, requiring a blend of leadership vision and hands-on design execution. Candidates should be prepared to walk through their process, highlight their strategic thinking, and quantify the impact of their work.

💵 Compensation & Benefits

Salary Range: While a specific range is not provided, for a Head of UX/UI role with 6+ years of experience and leadership responsibilities in South Africa, a competitive salary would typically range from ZAR 800,000 to ZAR 1,500,000 annually. This estimate considers the seniority of the role, the demand for specialized UX/UI leadership in the B2B SaaS sector, and the cost of living in major South African economic hubs. Actual compensation will depend on the partner company's specific budget, the candidate's experience, and negotiation.

Benefits:

• Competitive salary and benefits package.

• Opportunity to own and shape the entire UX/UI function within a profitable, rapidly growing B2B SaaS environment.

• A unique blend of leadership responsibility combined with substantial hands-on product design work.

• Direct influence over critical product, design, and engineering decisions at a strategic level.

• The chance to build and evolve a scalable design system as the product and company expand.

• Exposure to complex, multi-sided product experiences, moving beyond purely marketing or landing-page design.

• Close collaboration with founders and senior product and engineering leadership.

• High degree of ownership and autonomy within a small, high-impact team.

• Fast-moving environment that values speed, design craft, accountability, and execution.

• Opportunity to shape the future of AI-enabled partnership technology.

• Professional growth opportunities as the design organization and product scale.

Working Hours: The role is structured around a standard 40-hour work week, typical for full-time positions. However, given the remote and autonomous nature of the role, there may be flexibility in scheduling, provided that core collaboration hours and project deadlines are met.

📝 Enhancement Note: The salary estimate is based on general market data for senior design leadership roles in South Africa. The benefits package is comprehensive, emphasizing high impact, autonomy, and growth opportunities, which are attractive to senior-level operations and design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: The partner company operates within the B2B SaaS sector, specifically focusing on AI-enabled partnership technology. This suggests an innovative environment that leverages cutting-edge technology to solve complex business challenges in partnership management and collaboration.

Company Size: The description implies a small, high-impact team environment, characteristic of a high-growth or scaling startup. This means operations professionals will likely experience a dynamic, fast-paced setting with a high degree of direct influence and less bureaucratic structure.

Founded: While the founding date is not specified, the emphasis on rapid growth, scaling, and evolving design organizations suggests a company that is past its initial startup phase and is now focused on structured expansion and product maturity.

Team Structure:

• The design team is described as "established," implying it has existing members with defined roles, reporting to this Head of UX/UI.

• The Head of UX/UI will act as a key connection point, fostering close collaboration with Product and Engineering teams, suggesting a matrixed or highly integrated cross-functional structure.

• Leadership will involve close interaction with founders and senior leadership, indicating an accessible and collaborative hierarchy. Methodology:

• Data-driven Design: The role emphasizes using product and user metrics (adoption, engagement, task completion) to guide design priorities and demonstrate impact.

• Process Optimization: Continuous improvement of the design process, from scoping to handoff, is a core accountability.

• Systematic Approach: Building and maintaining a scalable Figma-based design system is crucial for consistency and efficiency.

Company Website: https://jobgether.com/ (Note: This is the platform's website, not the partner company's. The partner company's website is not directly provided but is implied to be within the AI-enabled partnership technology space.)

📝 Enhancement Note: The company culture is characterized by speed, autonomy, strong design craft, and measurable impact. The B2B SaaS and AI focus suggests a technically sophisticated and results-oriented environment.

📈 Career & Growth Analysis

Operations Career Level: This is a senior leadership position, equivalent to a Director or VP level within a design function, especially in a smaller to mid-sized organization. It requires a blend of strategic vision, team management, and hands-on execution capabilities.

Reporting Structure: The Head of UX/UI will likely report directly to a C-level executive (e.g., CEO, CPO, CTO) or a very senior product leader, given the strategic importance of the role and the close collaboration with founders.

Operations Impact: The role has a direct and significant impact on the core business metrics of the B2B SaaS platform, including user adoption, engagement, retention, and ultimately, revenue. By optimizing the user experience, this role directly contributes to product stickiness and customer satisfaction.

Growth Opportunities:

• Design Organization Scaling: Opportunity to build and scale the design team and function from its current state, establishing new roles, processes, and hiring strategies.

• Strategic Product Influence: Deep involvement in product strategy, influencing the roadmap and long-term vision of an AI-enabled technology product.

• Leadership Development: Enhancing leadership and management skills by mentoring a team, driving cross-functional alignment, and contributing to executive-level decision-making.

• Specialization: Deepening expertise in complex B2B SaaS UX, design systems, and AI-driven product design.

📝 Enhancement Note: This role offers substantial growth potential, not just within the design discipline but also in broader product strategy and leadership. The ability to scale a design function from the ground up is a significant career differentiator.

🌐 Work Environment

Office Type: The position is listed as "Remote Solely," indicating a fully remote work environment. This offers flexibility but requires strong self-discipline and effective remote communication skills.

Office Location(s): The role is based in South Africa, meaning candidates must be legally authorized to work there and likely reside within a reasonable timezone for collaboration with the rest of the team, although the exact city is not specified.

Workspace Context:

• Collaborative Environment: Despite being remote, the role emphasizes close collaboration with Product and Engineering teams, requiring proactive communication and engagement through virtual tools.

• Operations Tools & Technology: Access to and proficiency with tools like Figma, and potentially other project management and communication platforms (e.g., Slack, Jira), will be essential.

• Team Interaction: Regular virtual team meetings, design critiques, and cross-functional syncs will be key for interaction and knowledge sharing within the remote setting.

Work Schedule: A standard 40-hour work week is implied. While remote work offers flexibility, maintaining consistent availability during core business hours for collaboration and timely project delivery is expected. This schedule needs to accommodate deep work for design tasks alongside team leadership and communication.

📝 Enhancement Note: The fully remote nature necessitates a candidate who is highly self-motivated, organized, and adept at virtual collaboration. The South Africa location implies a need to consider timezone alignment for team interactions.

📄 Application & Portfolio Review Process

Interview Process:

• Application Review: Initial screening by Jobgether's AI, followed by review by the partner company's hiring team, focusing on alignment with core requirements and portfolio strength.

• Initial Interview: Likely a screening call with a hiring manager or recruiter to assess overall fit, experience, and motivation.

• Portfolio Presentation & Design Challenge: A key stage involving presenting detailed case studies from the portfolio, demonstrating end-to-end design process, leadership approach, and problem-solving skills. A practical design challenge or exercise may be included to assess hands-on skills and strategic thinking.

• Cross-functional Interviews: Meetings with Product and Engineering leads to evaluate collaboration style, communication, and understanding of technical constraints and product strategy.

• Leadership/Executive Interview: A final discussion with founders or senior leadership to assess strategic alignment, cultural fit, and long-term vision for the design function.

Portfolio Review Tips:

• Structure for Impact: Organize case studies to clearly articulate the problem, your role and process, the solutions implemented, and the measurable outcomes/impact. Quantify results whenever possible.

• Highlight Leadership: For leadership-focused case studies, describe how you mentored designers, improved processes, managed stakeholders, and influenced product direction.

• Demonstrate Figma Mastery: Be prepared to discuss your Figma workflow, design system components, token strategy, and how you ensure efficient engineering handoffs.

• Showcase B2B SaaS Nuances: Emphasize your understanding of enterprise user needs, complex workflows, and business objectives within a SaaS context.

• Tell a Story: Use compelling narratives to explain your design decisions and their rationale, connecting them to user needs and business goals.

Challenge Preparation:

• Understand the Context: If a design challenge is given, thoroughly understand the problem statement, target users, and business objectives.

• Process Over Perfection: Focus on demonstrating a robust design process (research, ideation, prototyping, testing, iteration) rather than solely on a polished final deliverable.

• Articulate Trade-offs: Be ready to discuss design choices, potential trade-offs, and how you would prioritize features or solutions in a real-world scenario.

• Communicate Clearly: Practice articulating your thoughts and decisions concisely and effectively, especially if presenting to a mixed audience of designers, product managers, and engineers.

📝 Enhancement Note: The interview process will heavily scrutinize both leadership capabilities and hands-on design craft. A well-prepared, impactful portfolio presentation is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Expert-level proficiency is a mandatory requirement for design, prototyping, design systems, and engineering handoff. This includes advanced use of design tokens, variables, components, and collaborative features.

• Prototyping Tools: Figma's built-in prototyping capabilities are essential; familiarity with other tools like InVision or Axure might be beneficial but less critical.

• User Research Tools: Tools for conducting and analyzing user interviews, surveys, and usability testing (e.g., UserTesting.com, SurveyMonkey, Lookback, Maze).

• Project Management & Collaboration: Platforms like Jira, Asana, Trello, or Monday.com for workflow management and collaboration with Product and Engineering.

• Communication Tools: Slack, Microsoft Teams, or similar for real-time team communication.

Analytics & Reporting:

• Product Analytics Platforms: Tools such as Amplitude, Mixpanel, Google Analytics, or Pendo to track user behavior, adoption, engagement, and task completion metrics.

• Data Visualization Tools: Potentially Tableau, Power BI, or Looker for creating dashboards and reports to communicate design's business impact.

CRM & Automation:

• While not directly managing a CRM, understanding how UX/UI design impacts CRM adoption and efficiency within a B2B SaaS context is beneficial. Familiarity with how CRM data might inform user research or product decisions would be advantageous.

📝 Enhancement Note: Deep expertise in Figma is non-negotiable. The ability to leverage analytics tools to measure design impact is also a key requirement for this role.

👥 Team Culture & Values

Operations Values:

• Design Excellence: A commitment to high-quality design craft, intuitive interfaces, and exceptional user experiences.

• User-Centricity: Placing the user at the forefront of all design decisions, driven by research and empathy.

• Collaboration & Communication: Fostering open, honest, and constructive dialogue across Design, Product, and Engineering teams.

• Data-Driven Impact: Utilizing metrics and data to inform design strategy, prioritize initiatives, and demonstrate the value of UX/UI.

• Autonomy & Ownership: Empowering individuals to take initiative, drive projects forward, and be accountable for outcomes.

• Speed & Agility: Operating effectively in a fast-paced environment, making decisions efficiently, and adapting to changing priorities.

Collaboration Style:

• Cross-functional Integration: Design is deeply integrated with Product and Engineering, working collaboratively from ideation through to launch and iteration.

• Constructive Feedback Culture: Regular design critiques and open feedback loops are encouraged to continuously improve design quality and team capabilities.

• Knowledge Sharing: Emphasis on sharing insights, best practices, and learnings across the team and with partner functions.

📝 Enhancement Note: The culture values both individual accountability and strong teamwork, with a clear focus on achieving measurable business outcomes through excellent design.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Leadership and Execution: Effectively managing a team while also being a hands-on contributor requires excellent time management and prioritization skills.

• Scaling Design Processes: Establishing and refining scalable processes for a growing B2B SaaS product in a fast-paced environment.

• Designing for Diverse Users: Catering to multiple user groups with distinct needs and mental models within a single complex platform.

• Demonstrating ROI: Quantifying and communicating the business impact of design decisions to stakeholders, especially in a data-driven culture.

• Navigating Ambiguity: Making effective design decisions with potentially incomplete information or rapidly shifting priorities.

Learning & Development Opportunities:

• Leadership Development: Formal and informal opportunities to hone management, mentorship, and strategic leadership skills.

• Industry Trend Immersion: Staying abreast of advancements in UX/UI, B2B SaaS design, AI-driven product development, and design systems.

• Cross-functional Expertise: Deepening understanding of product management and engineering principles through close collaboration.

• Influence and Strategy: Gaining experience in shaping product strategy and influencing executive-level decisions.

📝 Enhancement Note: This role presents significant challenges that are also opportunities for substantial professional development and career advancement in the B2B SaaS and AI technology space.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy for leading a design team while remaining a hands-on individual contributor. How do you balance these two critical aspects of the role?"

• "How would you approach defining and scaling the design process for a complex B2B SaaS platform in a high-growth environment?"

• "Walk us through a time you had to design for multiple user groups with conflicting needs. What was your approach, and what was the outcome?"

• "How do you measure the impact of UX/UI design on key business metrics like adoption, engagement, and retention in a B2B SaaS context?"

• "Describe a situation where you had to make a significant design decision with incomplete information. How did you proceed, and what did you learn?" Company & Culture Questions:

• "Based on your understanding of our company and this role, what do you see as the biggest UX/UI challenges and opportunities for our AI-enabled partnership technology?"

• "How do you foster a collaborative and high-performing design team culture, especially in a remote setting?"

• "How do you ensure design decisions align with business objectives and product strategy?"

• "What are your expectations regarding autonomy and ownership in a role like this?" Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly articulate the problem statement, your specific role and contributions, the design process undertaken, the solutions developed, and the quantifiable results.

• Highlight Leadership Impact: If presenting leadership-focused work, detail how you mentored designers, improved team processes, managed stakeholders, and influenced product direction.

• Demonstrate Figma Proficiency: Be ready to showcase your Figma workflow, design system components, token strategy, and how you facilitate efficient engineering handoffs.

• Quantify Outcomes: Whenever possible, use data and metrics to demonstrate the success and business impact of your design solutions.

• Engage Your Audience: Make your presentation interactive, inviting questions and discussion throughout to showcase your communication and collaboration skills.

📝 Enhancement Note: Candidates should prepare to articulate their leadership philosophy, demonstrate their hands-on design process with concrete examples, and clearly connect their work to business outcomes.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on Lever.

• Portfolio Customization: Tailor your resume and portfolio to specifically highlight your experience in B2B SaaS, design leadership, Figma proficiency, design systems, and experience with complex workflows. Ensure your portfolio showcases both individual contributions and team leadership.

• Resume Optimization: Integrate keywords from the job description (e.g., "UX/UI Design Leadership," "B2B SaaS," "Figma," "Design Systems," "User Research," "Product Metrics," "Team Mentorship") naturally throughout your resume to align with ATS requirements.

• Interview Preparation: Practice articulating your design process, leadership approach, and the impact of your work. Prepare specific examples for behavioral and situational questions, focusing on how you've addressed challenges similar to those outlined. Rehearse your portfolio presentation.

• Company Research: Thoroughly research Jobgether and the implied partner company in the AI-enabled partnership technology space. Understand their market, their product, and their potential UX/UI challenges to demonstrate genuine interest and strategic thinking during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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