Graphic Designer - Creative

📍 Job Overview

Job Title: Graphic Designer - Creative

Company: CW Retail Services Pty Ltd

Location: Preston, VIC, Australia

Job Type: Full-Time

Category: Creative & Media / Art & Design / Marketing

Date Posted: 2026-09-21

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (4 days in office, 1 day WFH)

🚀 Role Summary

• Develop innovative creative concepts and campaign themes for diverse CW Retail brands, ensuring alignment with marketing objectives and brand guidelines.

• Design and produce high-quality visual assets for a variety of channels, including print (catalogues, publications, collateral) and digital communications.

• Maintain strict brand consistency and visual integrity across all creative outputs, adapting concepts for different formats and campaign requirements.

• Prepare and deliver production-ready artwork for both print and digital platforms, ensuring accuracy and adherence to technical specifications.

• Collaborate closely with Creative Managers, Heads of Design, and Marketing stakeholders to refine creative direction and deliver commercially effective visual communications.

📝 Enhancement Note: This role is positioned as a mid-level Graphic Designer, requiring a blend of creative conceptualization and practical production skills. The hybrid work arrangement offers flexibility while emphasizing in-person collaboration. The company's focus on retail and healthcare sectors suggests a need for design that is both visually appealing and highly functional, adhering to specific industry regulations and brand standards.

📈 Primary Responsibilities

• Conceptualize and design compelling creative campaigns, themes, and visual solutions for multiple CW Retail brands.

• Execute the design and production of artwork for catalogues, print publications, digital communications, marketing collateral, and campaign activations.

• Ensure seamless adaptation of creative concepts across various formats, channels, brands, and specific campaign needs, maintaining consistent brand identity.

• Produce technically accurate, press-ready files for both print and digital production environments.

• Leverage photography, imagery, typography, color, and layout to craft effective visual communication strategies.

• Partner with the Creative Manager, Head of Design, and Marketing teams to evolve and finalize creative concepts.

• Engage with Marketing and other internal stakeholders to thoroughly understand project briefs, campaign goals, and to integrate feedback effectively.

• Guarantee that all creative deliverables strictly adhere to established brand guidelines, campaign parameters, and approved design directions.

• Deliver accurate, high-caliber design work within specified timelines and project schedules.

• Proactively manage a portfolio of multiple projects and competing priorities, consistently upholding a high standard of creative output.

• Cultivate and maintain robust professional relationships with Marketing, internal departments, and external suppliers.

• Stay abreast of emerging design trends, creative methodologies, visual communication best practices, and advancements in design software.

📝 Enhancement Note: The responsibilities highlight a need for a designer who can manage the full creative lifecycle, from ideation to final production. The emphasis on adapting concepts across multiple brands and channels points to a dynamic workload requiring strong organizational skills and a keen understanding of brand architecture within a large retail and healthcare conglomerate.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Graphic Design, Visual Arts, Communications, or a related field is typically expected for this level of role. Equivalent practical experience will also be considered.

Experience: 2-5 years of proven professional experience in graphic design, with a demonstrable track record in developing creative concepts and executing visual design solutions for brands.

Required Skills:

• Proven graphic design experience with a strong portfolio showcasing creative concept development and campaign theme creation.

• Advanced proficiency in Adobe Creative Cloud Suite, specifically InDesign, Illustrator, and Photoshop.

• Solid understanding of typography, layout design principles, color theory, and visual communication techniques.

• Keen eye for brand consistency and meticulous attention to detail across all design outputs.

• Demonstrated ability to manage multiple projects, prioritize effectively, and meet deadlines in a fast-paced environment.

• Strong problem-solving and troubleshooting skills within a creative and production context.

• Excellent communication and interpersonal skills, with the ability to present ideas, receive feedback, and collaborate effectively.

• Proactive and solutions-oriented mindset with the capacity to take initiative and adapt to changing priorities. Preferred Skills:

• Experience in retail or healthcare marketing environments.

• Familiarity with pre-press processes and print production workflows.

• Understanding of digital design principles for web and social media platforms.

• Experience with motion graphics or basic video editing software.

• Knowledge of other design or project management tools beyond the Adobe Suite.

📝 Enhancement Note: The required skills emphasize core graphic design competencies and software proficiency. The preferred skills suggest that candidates with experience in related industries or with a broader technical skillset may have an advantage. The mention of "troubleshooting creative or production challenges" indicates a need for practical problem-solving abilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of creative campaign concepts and visual design solutions developed from initial brief to final delivery.

• Include examples of artwork adapted across multiple formats, channels, and brands, demonstrating versatility and brand adherence.

• Highlight projects that involved collaboration with marketing or other stakeholders, illustrating communication and feedback integration.

• Present finished artwork examples, detailing the process of preparing press-ready files for print and digital production.

• Demonstrate the application of typography, layout, color, and imagery to solve specific communication challenges. Process Documentation:

• Case studies detailing the workflow from brief interpretation to final artwork delivery for key projects.

• Examples of how brand guidelines were applied and maintained across diverse creative outputs.

• Documentation of troubleshooting processes for creative or production challenges encountered.

• Evidence of managing multiple projects simultaneously, showcasing organizational and time management strategies.

📝 Enhancement Note: A strong portfolio is critical for this role, serving as primary evidence of creative conceptualization, technical execution, and brand stewardship. The emphasis on adapting concepts across various platforms and managing multiple projects underscores the need for clear process documentation within the portfolio.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level Graphic Designer in the Preston, VIC area, with 2-5 years of experience, the estimated annual salary range is AUD $65,000 - $85,000. This estimate considers the cost of living in Melbourne and the typical compensation for creative roles within larger retail organizations.

Benefits:

• Annual salary reviews linked to performance.

• Hybrid work arrangement: 1 day work from home per week, 4 days in the Preston Support Office.

• Paid parental leave: 6 weeks for primary carers, 1 week for secondary carers.

• Access to confidential Employee Assistance Program (EAP) services.

• Generous team member discounts across a wide range of products.

• Partnership benefits including corporate offers on healthcare premiums with Bupa Healthcare and banking benefits with Comm Bank.

• Novated leasing options.

• Team member discount card for savings at Chemist Warehouse Pharmacies.

• Subsidised and convenient onsite canteen.

• Complimentary shuttle bus service connecting nearby train stations to the Preston Support Office.

• Access to a wide range of learning and development programs, including leadership courses.

Working Hours: Approximately 40 hours per week, with a hybrid arrangement allowing one day of remote work. The standard working week is likely Monday to Friday, with potential for some flexibility depending on project needs.

📝 Enhancement Note: The salary range is an estimation based on available market data for similar roles in the specified location and experience level. The comprehensive benefits package indicates a strong focus on employee well-being, work-life balance, and financial perks, which are significant attractors for candidates in the creative field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Sigma Healthcare operates within the Pharmacy, Healthcare, and Retail sectors, powering pharmacy networks across Australia and internationally. This context implies a dynamic environment with a focus on consumer health and wellness products, requiring creative solutions that are both engaging and informative.

Company Size: Sigma Healthcare is a large organization, operating Australia's largest pharmacy network. This suggests a structured corporate environment with established processes and a significant number of employees across various functions.

Founded: Sigma Healthcare has a long history, powering pharmacy for decades, and has grown to include major brands like Chemist Warehouse, Amcal, and Discount Drug Stores. This legacy points to a stable company with a strong market presence and a commitment to growth, evidenced by international expansion.

Team Structure:

• The Design team is integral to the Marketing function, supporting multiple CW Retail brands. It likely comprises a Creative Manager, Head of Design, and other designers specializing in different areas.

• This role will report to the Creative Manager or Head of Design, working closely with them on creative direction and strategy.

• Collaboration is expected with internal stakeholders across Marketing, brand management, and potentially other departments requiring creative collateral. Methodology:

• A data-informed approach to creative development, leveraging insights from marketing campaigns and consumer behavior to inform design decisions.

• Emphasis on process optimization to ensure efficient delivery of high-quality creative assets within project timelines.

• Adoption of industry-standard design practices and software for consistent and effective visual communication.

• A focus on brand stewardship, ensuring all creative outputs reinforce brand identity and commercial objectives.

Company Website: https://www.sigmahealthcare.com.au/

📝 Enhancement Note: The company's scale and its role in the healthcare and retail sectors mean the design team operates within a framework that balances creativity with commercial objectives and regulatory considerations. The culture likely values efficiency, collaboration, and a commitment to delivering impactful marketing materials.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Mid-Level Graphic Designer. It requires a solid foundation of design skills and experience, enabling independent execution of design tasks and contribution to creative concepts. The scope includes managing multiple projects and collaborating with various internal teams.

Reporting Structure: The Graphic Designer will report to the Creative Manager and/or Head of Design. This structure provides mentorship and guidance while allowing for significant autonomy in day-to-day tasks.

Operations Impact: The Graphic Designer's work directly impacts brand perception, marketing campaign effectiveness, and commercial outcomes by creating visually appealing and persuasive collateral. The role is crucial for translating marketing strategies into tangible creative assets that drive consumer engagement and sales across CW Retail brands.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specific design software, explore new design trends, and potentially gain exposure to motion graphics or UI/UX design.

• Specialization: Potential to specialize in specific areas such as catalogue design, digital marketing visuals, or campaign activations, becoming a subject matter expert.

• Leadership Potential: With continued growth and proven performance, opportunities may arise to move into senior designer roles, team lead positions, or even management roles within the design or marketing departments.

• Cross-Functional Exposure: Learning about the broader retail and healthcare marketing landscape, understanding business objectives, and contributing to strategic marketing initiatives.

📝 Enhancement Note: The role offers a clear path for career progression within a large, established organization. Growth is likely to be driven by a combination of skill development, successful project delivery, and demonstrated ability to contribute to broader marketing objectives. The company's emphasis on learning and development programs further supports career advancement.

🌐 Work Environment

Office Type: The role is based at the Preston Support Office, described as a vibrant hub. The work arrangement is hybrid, requiring 4 days per week in the office.

Office Location(s): Preston, VIC, Australia. The office is accessible via a complimentary shuttle bus from nearby train stations, facilitating easy commuting.

Workspace Context:

• The Preston Support Office is designed to foster collaboration, suggesting an open-plan or semi-open environment conducive to team interaction.

• Access to necessary design tools and technology, including the Adobe Creative Cloud suite, is expected.

• Opportunities for direct interaction with the design team, Creative Managers, and Marketing stakeholders will be frequent, promoting a dynamic and communicative work atmosphere.

Work Schedule: The standard work schedule is likely around 40 hours per week, typically Monday to Friday. The hybrid model allows for one day of remote work, providing flexibility for focused individual tasks or personal appointments.

📝 Enhancement Note: The hybrid model balances the benefits of in-office collaboration and team connectivity with the flexibility of remote work. The office environment is designed to be supportive and conducive to creative work, with amenities like a canteen and shuttle service enhancing the employee experience.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on resume and portfolio to assess skills, experience, and fit.

• First Interview: Likely with the Creative Manager or Head of Design to discuss experience, creative approach, and technical skills. Portfolio walkthrough will be a key component.

• Skills Assessment/Creative Challenge: Candidates may be asked to complete a short design task or present a conceptual response to a brief to evaluate practical application and problem-solving abilities.

• Final Interview: Potentially with senior marketing leadership to assess cultural fit, strategic thinking, and overall alignment with company values.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your ability to develop creative concepts, maintain brand consistency, and execute high-quality artwork across different mediums.

• Showcase Process: For each project, include a brief overview of the brief, your role, the creative process, challenges faced, and the final outcome. Visuals should be clear and compelling.

• Highlight Adaptability: Include examples that show how you've adapted creative concepts for various channels (print, digital, social) and maintained brand integrity.

• Quantify Impact (if possible): If a project led to measurable results (e.g., increased engagement, sales), mention these briefly.

• Tailor to the Role: Emphasize projects that align with the requirements of this Graphic Designer role, such as catalogue design, campaign activations, and digital communications.

Challenge Preparation:

• Familiarize yourself with CW Retail brands and their current marketing materials.

• Be prepared to discuss your design process and how you approach creative briefs.

• Practice articulating your design choices, including rationale for typography, color palettes, and layout.

• Think about how you would adapt a concept for different platforms and audiences within the retail and healthcare sectors.

📝 Enhancement Note: The application process will heavily rely on the candidate's portfolio. Candidates should prepare to articulate their design process, justify their creative decisions, and demonstrate how they can contribute to the CW Retail brands' visual identity and marketing objectives.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Cloud Suite: Essential proficiency required, with a strong emphasis on:
  • Adobe InDesign: For layout design, catalogues, print publications, and marketing collateral.
  • Adobe Illustrator: For vector graphics, logos, icons, and illustrations.
  • Adobe Photoshop: For image editing, retouching, and digital asset creation.

Analytics & Reporting: While not a primary function, an understanding of how design impacts digital analytics (e.g., click-through rates on digital ads) would be beneficial. Familiarity with basic analytics dashboards may be advantageous for understanding campaign performance.

CRM & Automation: Not directly relevant to this design role, but an awareness of how marketing automation platforms distribute creative assets could be helpful.

📝 Enhancement Note: The core technical requirement is mastery of the Adobe Creative Cloud suite, particularly InDesign, Illustrator, and Photoshop. While advanced analytics or CRM skills are not expected, an understanding of how creative outputs function within broader marketing campaigns is a plus.

👥 Team Culture & Values

Operations Values:

• Creativity & Innovation: A drive to develop fresh, engaging, and effective creative concepts that resonate with target audiences.

• Collaboration & Teamwork: A willingness to work closely with managers, peers, and stakeholders, share ideas, and embrace feedback to achieve collective goals.

• Quality & Detail: A commitment to producing high-standard, accurate, and polished design work that upholds brand integrity.

• Efficiency & Timeliness: An ability to manage workload effectively, meet deadlines, and deliver projects efficiently without compromising quality.

• Adaptability: Openness to evolving priorities, new creative directions, and feedback, with a solutions-focused approach to challenges.

Collaboration Style:

• Cross-Functional Integration: Active participation in team meetings and discussions with Marketing and other departments to ensure creative alignment with business objectives.

• Feedback-Driven Improvement: A culture that encourages open feedback exchange for refining creative concepts and improving design outcomes.

• Knowledge Sharing: Encouraging the sharing of design trends, techniques, and best practices within the design team to foster collective growth and innovation.

📝 Enhancement Note: The team culture likely values a blend of creative passion and professional execution. Collaboration is key, with an expectation that designers can work effectively within a structured environment and contribute positively to team dynamics.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Consistency with Creative Innovation: The ongoing challenge of developing fresh creative concepts while strictly adhering to established brand guidelines across multiple brands.

• Managing Competing Priorities: Effectively juggling numerous projects with varying deadlines and stakeholder demands in a fast-paced retail environment.

• Adapting to Evolving Trends: Staying current with rapidly changing design trends and digital technologies while ensuring creative solutions remain relevant and effective.

• Translating Business Objectives into Visuals: Accurately interpreting marketing briefs and translating complex business goals into clear, compelling visual communications.

Learning & Development Opportunities:

• Advanced Design Techniques: Access to training programs for mastering new features in Adobe Creative Cloud or exploring emerging design software and methodologies.

• Industry Trends and Best Practices: Opportunities to attend workshops, webinars, or industry events focused on graphic design, marketing, and visual communication.

• Mentorship and Career Guidance: Guidance from experienced Creative Managers and Heads of Design on career development, skill enhancement, and leadership potential within the organization.

• Exposure to Retail & Healthcare Marketing: Gaining insights into the specific marketing strategies and creative needs of the retail and healthcare sectors.

📝 Enhancement Note: This role presents opportunities for continuous learning and professional development within a supportive corporate structure. The challenges are typical for a designer in a large organization, requiring strong time management, adaptability, and a keen understanding of brand strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing a creative concept from a brief. Walk me through a recent example." (Focus on your ideation, research, and conceptualization stages.)

• "How do you ensure brand consistency across different design outputs and channels for multiple brands?" (Highlight your understanding of brand guidelines and your systematic approach.)

• "Tell me about a time you had to manage multiple design projects with competing deadlines. How did you prioritize and ensure timely delivery?" (Emphasize your organizational skills and time management strategies.)

• "How do you approach receiving and incorporating feedback on your designs, especially from stakeholders with different perspectives?" (Showcase your collaborative attitude and ability to refine work constructively.) Company & Culture Questions:

• "What interests you about CW Retail Services and the Chemist Warehouse brand?" (Research the company's mission, values, and recent campaigns.)

• "How do you see your design skills contributing to the success of our brands in the retail and healthcare sectors?" (Connect your abilities to the company's business objectives.)

• "Describe your ideal team environment and how you contribute to a collaborative atmosphere." (Reflect on your preferred working style and how you integrate with a team.) Portfolio Presentation Strategy:

• Storytelling: For each project, narrate the journey: the challenge, your creative solution, the process, and the outcome.

• Visual Clarity: Ensure your digital portfolio is well-organized, easy to navigate, and features high-resolution images of your work.

• Highlight Key Skills: Explicitly point out where your portfolio demonstrates proficiency in InDesign, Illustrator, Photoshop, typography, and brand consistency.

• Address the Brief: For any concept work, clearly explain how your design addresses the initial brief and objectives.

• Be Prepared for Questions: Anticipate questions about your design choices, software proficiency, and how you handle creative challenges.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only creative talent but also strong communication, project management, and collaborative skills. The portfolio is the central piece of evidence, so candidates must be ready to discuss it in detail and connect their work to the specific needs of CW Retail Services.

📌 Application Steps

To apply for this Graphic Designer - Creative position:

• Submit your application through the provided application link on the Careers Page.

• Customize Your Resume: Tailor your resume to highlight graphic design experience, proficiency in Adobe Creative Cloud, and any relevant experience in retail or healthcare marketing. Use keywords from the job description.

• Prepare Your Portfolio: Ensure your online portfolio is up-to-date, showcases your best work relevant to the role's responsibilities (catalogues, print, digital), and clearly explains your process and outcomes.

• Practice Your Pitch: Rehearse how you will present your portfolio and answer common interview questions, focusing on your creative process, problem-solving abilities, and collaborative approach.

• Research CW Retail: Familiarize yourself with CW Retail Services, Sigma Healthcare, and the Chemist Warehouse brand. Understand their current marketing efforts and brand identity to demonstrate genuine interest and alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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