Global UX/UI Design Specialist - Assistant Director

📍 Job Overview

Job Title: Global UX/UI Design Specialist - Assistant Director

Company: EY

Location: London, GB; Liverpool, GB; Birmingham, GB; Glasgow, GB; Manchester, GB; Amsterdam, NL

Job Type: Full-time

Category: Digital Experience Design / Product Design

Date Posted: August 5, 2026

Experience Level: 5-10 years

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in shaping and enhancing EY's global digital presence, focusing on user experience (UX) and user interface (UI) design across key platforms like EY.com and internal intranets.

• The position demands a hands-on approach to UX/UI execution, emphasizing continuous improvement, adoption of design systems, and the creation of reusable design patterns and best practices to drive consistency and efficiency.

• Collaboration is central, requiring close partnership with Brand, Content, Product, Technology, Analytics, and regional teams to translate strategic goals into intuitive, scalable, and implementation-ready digital solutions.

• A key objective is to elevate EY's design maturity by identifying opportunities for experience optimization, ensuring digital touchpoints meet evolving user needs, business objectives, and stringent brand standards.

📝 Enhancement Note: While this role is focused on UX/UI Design, its emphasis on improving digital ecosystems, driving consistency, and optimizing user journeys aligns with broader GTM and operations goals by ensuring effective digital touchpoints for clients and employees. The "Assistant Director" title suggests a significant level of autonomy and strategic input, common in senior operations or GTM-focused design roles.

📈 Primary Responsibilities

• UX/UI Design Delivery: Create user journeys, user flows, wireframes, prototypes, interaction models, and high-fidelity designs for EY.com, Intranet, Campaigns, and future digital experiences, translating user, business, and technical requirements into intuitive solutions.

• Experience Optimization & Continuous Improvement: Analyze performance data, user feedback, analytics, and research insights to identify usability issues, accessibility gaps, and opportunities for enhancement, promoting evidence-based design and iterative improvements.

• Design Quality & Implementation Oversight: Ensure consistent UX/UI quality across platforms, collaborate with Product and Technology teams to guarantee accurate implementation of design intent, and conduct quality assurance for user experience and interface design.

• Design Systems, Patterns & Best Practices: Contribute to the evolution of design components and patterns, develop reusable UX/UI assets, and identify opportunities for standardization and alignment to improve consistency and efficiency across the digital ecosystem.

• Brand & Experience Alignment: Act as a liaison between Brand and Digital Experience teams, translating brand principles into effective digital solutions and ensuring alignment with EY brand standards while meeting user needs and strengthening the digital expression of the brand.

• Documentation & Design Enablement: Create and maintain design documentation, guidance, frameworks, and reusable assets, documenting design decisions and rationale to support knowledge sharing and the adoption of consistent design approaches.

📝 Enhancement Note: The responsibilities highlight a strong focus on process, standardization, and measurable outcomes (usability, performance data, consistency), which are core tenets of operations roles. The emphasis on design systems and reusable patterns directly contributes to operational efficiency in digital product development.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong portfolio and significant experience in UX/UI design are paramount, implying a relevant educational background in Design, HCI, Computer Science, or a related field, or equivalent practical experience.

Experience: Significant experience in UX/UI design and digital product design is required, with a proven track record of end-to-end delivery across complex digital ecosystems. Experience working with design systems and scalable design practices is also essential.

Required Skills:

• Significant experience in UX/UI design and digital product design.

• Strong portfolio demonstrating end-to-end design delivery across complex digital ecosystems.

• Expertise in interaction design, visual design, information architecture, and user-centred design principles.

• Proven experience using analytics, user research, and usability testing to inform design decisions.

• Advanced proficiency in Figma and other prototyping tools, with expertise in component-based design.

• Strong understanding of accessibility standards (WCAG) and inclusive design principles.

• Experience working closely with development teams in Agile delivery environments.

• Excellent communication, collaboration, and stakeholder management skills.

• Experience working with design systems and scalable design practices. Preferred Skills:

• Experience across web, intranet, and digital platform ecosystems.

• Experience working within global or matrixed organizations.

• Familiarity with AI-enabled experiences, personalization, and emerging interaction patterns.

• Experience contributing to design systems and design governance processes.

📝 Enhancement Note: The emphasis on "end-to-end design delivery," "complex digital ecosystems," and "Agile delivery environments" points to a need for candidates who can manage projects from conception to implementation, a skill highly valued in operations and GTM strategy. Proficiency in Figma and design systems directly relates to operational efficiency in design workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Design Delivery: Showcase a range of projects demonstrating the full design lifecycle, from initial research and concept development through to detailed design, prototyping, user testing, and implementation support.

• Complex Digital Ecosystems: Present case studies that illustrate experience designing for large-scale, interconnected digital platforms, such as corporate websites, intranets, or multi-product digital suites, highlighting how you managed complexity and ensured consistency.

• Problem-Solving & Impact: Clearly articulate the user and business problems addressed, the design solutions implemented, and the measurable impact achieved, using data and analytics to support your claims.

• Design System Contribution: Include examples of how you have utilized, contributed to, or advocated for design systems, demonstrating an understanding of reusable components, patterns, and their role in driving efficiency and consistency.

• Accessibility & Inclusivity: Highlight projects where accessibility (WCAG compliance) and inclusive design principles were central to the design process and outcomes.

Process Documentation:

• Workflow Design & Optimization: Demonstrate experience in mapping out user journeys, defining interaction flows, and creating wireframes and prototypes that effectively solve user needs and business objectives.

• Data-Informed Design: Show evidence of using analytics, user research, and usability testing results to iterate on designs and drive continuous improvement.

• Agile Implementation: Illustrate how you have collaborated with development teams in Agile environments, ensuring design intent is translated effectively into functional products.

• Design System Governance: Provide examples of contributing to or maintaining design system documentation, including component libraries, pattern guidelines, and best practice recommendations.

📝 Enhancement Note: For a role like this, a portfolio is crucial. It's not just about aesthetics but about demonstrating a robust, repeatable, and efficient design process that can scale globally. Candidates should focus on showcasing how their design work drives measurable outcomes and supports operational efficiency through standardization and collaboration.

💵 Compensation & Benefits

Salary Range: Based on the "Assistant Director" title and the London/Amsterdam locations, the estimated salary range for a Global UX/UI Design Specialist with 5-10 years of experience would likely be between £70,000 - £100,000 per annum in London, and €80,000 - €110,000 per annum in Amsterdam. This range accounts for the seniority of the role, the global scope, and the cost of living in these major European cities.

Benefits:

• Professional Development: Access to future-focused skills development and world-class experiences.

• Flexible Work Environment: A supportive framework that allows for adaptability in working arrangements.

• Diverse and Inclusive Culture: Participation in a globally connected team with a strong emphasis on equality and inclusion.

• EY's Global Network: Opportunities to collaborate with diverse teams across more than 150 countries and territories.

• Comprehensive Benefits Package: (Standard for large consultancies, likely includes health insurance, pension contributions, paid time off, etc. Specifics would need to be confirmed by EY).

Working Hours: The role specifies 40 hours per week, standard for full-time positions, with an emphasis on a flexible environment, suggesting potential for some autonomy in managing work schedules around core hours.

📝 Enhancement Note: Salary estimates are based on data from industry benchmarks for similar senior UX/UI roles in London and Amsterdam, considering the reputation and scale of EY. Specific benefits are drawn from the provided "What we offer you" section and general industry standards for large professional services firms.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services / Consulting (specifically within Technology, Digital, and Brand Strategy divisions). EY operates globally, providing assurance, tax, transaction, and advisory services. The digital experience design function is critical for enhancing client engagement and internal operations.

Company Size: EY is one of the largest professional services networks globally, with over 300,000 employees worldwide. This "Big Four" status implies a structured environment with extensive resources, global reach, and a strong emphasis on professional development and client service.

Founded: 1989 (formation of Ernst & Young). The company has a long history of innovation and adaptation, now heavily focused on digital transformation and leveraging technology.

Team Structure:

• The Global UX/UI Design Specialist will likely be part of a larger Digital Experience or Global Brand & Communications team.

• This team operates within a matrixed global organization, requiring collaboration with regional digital leads, product managers, technology teams, and brand strategists.

• Reporting structure is likely to a Head of Digital Experience, Global Head of Design, or a similar senior leadership role within the Digital or Marketing functions. Methodology:

• Data-Driven Design: Emphasis on using analytics, user research, and A/B testing to inform design decisions and measure impact.

• Agile Development: Close collaboration with development teams in iterative, sprint-based environments.

• Design System Adoption: A structured approach to creating and utilizing reusable components and patterns for efficiency and consistency.

• User-Centred Design: A core philosophy ensuring that user needs are at the forefront of all design decisions.

Company Website: https://www.ey.com/

📝 Enhancement Note: EY's scale and global presence mean that this role has the potential to impact millions of users and influence digital strategy across a vast organization. Understanding the "Big Four" consulting environment, with its focus on client delivery, professional standards, and continuous learning, is key.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an "Assistant Director" level, typically indicating a senior individual contributor or a lead role within a specific function. For operations professionals, this means managing significant aspects of a global digital strategy, demonstrating leadership in design execution, and mentoring junior team members. The scope is global, requiring strategic thinking and execution across diverse markets.

Reporting Structure: The role reports into a senior leadership position within the Digital Experience or Global Brand & Communications function. This implies a direct line to strategic decision-making regarding digital platforms and user experiences. Collaboration will extend across product, technology, marketing, and regional teams, requiring strong cross-functional influence.

Operations Impact: The UX/UI specialist directly impacts the organization's ability to engage clients, attract talent, and facilitate internal operations through intuitive and effective digital tools. By improving EY.com and the Intranet, the role influences brand perception, lead generation, client satisfaction, and employee productivity. This role's effectiveness is measured by user engagement, task completion rates, conversion metrics, and overall user satisfaction, all critical operational KPIs.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like accessibility, AI-driven experiences, or design system governance.

• Leadership: Progress to a Director or Head of UX/UI Design role, leading larger teams and defining global digital experience strategy.

• Cross-Functional Mobility: Transition into roles within Product Management, Digital Strategy, or GTM operations, leveraging a strong understanding of user needs and digital platforms.

• Global Project Leadership: Lead major digital transformation initiatives across different regions or business units.

📝 Enhancement Note: The "Assistant Director" title suggests a path towards leadership. For operations professionals, this role is an excellent stepping stone to managing broader digital operations, influencing strategic GTM initiatives, and potentially moving into product management or digital strategy leadership.

🌐 Work Environment

Office Type: The role is primarily on-site in EY offices located in major European cities (London, Amsterdam, Birmingham, Glasgow, Liverpool, Manchester). This suggests a collaborative office environment designed for teamwork and in-person interaction.

Office Location(s):

• London, GB, SE1 2AF

• Liverpool, GB, L3 4AF

• Birmingham, GB, B4 6HQ

• Glasgow, GB, G2 1DY

• Manchester, GB, M2 3EY

• Amsterdam, NL, 1083 HP Workspace Context:

• Collaborative Environment: Offices are likely equipped with spaces conducive to brainstorming, workshops, and cross-functional team meetings, essential for design collaboration.

• Tools & Technology: Access to necessary design software (Figma), hardware, and potentially advanced visualization or prototyping tools. Integration with development and project management tools will be standard.

• Team Interaction: Opportunities for regular interaction with UX/UI designers, product managers, developers, brand strategists, and other stakeholders, fostering a dynamic and communicative work setting.

Work Schedule: A standard 40-hour work week is indicated. While on-site, the mention of a "flexible environment" suggests that EY values work-life balance and may offer some flexibility in daily start/end times, provided core business needs and collaboration requirements are met.

📝 Enhancement Note: The on-site requirement in multiple major cities offers candidates flexibility in choosing their preferred work location within the specified regions. This setup is typical for global organizations aiming to foster in-person collaboration and team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess core skills, experience, and alignment with role requirements.

• Technical/Design Assessment: A practical exercise or portfolio review session focusing on design approach, problem-solving, and execution skills. This might involve a case study presentation or a design challenge.

• Stakeholder Interviews: Meetings with hiring managers and cross-functional team members (e.g., Product Managers, Tech Leads, Brand Managers) to evaluate collaboration, communication, and strategic thinking.

• Final Interview: Discussion with senior leadership to assess cultural fit, leadership potential, and alignment with EY's strategic vision.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio to clearly showcase end-to-end project journeys, highlighting your role, the problem, your process, the solution, and the measurable outcomes.

• Quantify Achievements: Use data and metrics whenever possible to demonstrate the impact of your designs (e.g., "improved conversion by X%", "reduced task completion time by Y%", "increased user satisfaction scores by Z%").

• Showcase Design Systems: Include examples of how you've worked with or contributed to design systems, demonstrating an understanding of scalability, consistency, and efficiency.

• Highlight Collaboration: Provide context on how you worked with developers, product managers, and other stakeholders, emphasizing your communication and teamwork skills.

• Address Accessibility: Clearly articulate your approach to WCAG compliance and inclusive design.

Challenge Preparation:

• Anticipate Design Challenges: Be prepared for tasks that test your ability to translate complex requirements into clear, user-friendly designs under time constraints. Focus on your process and rationale.

• Demonstrate Strategic Thinking: Be ready to discuss how your design decisions align with business objectives, brand strategy, and user needs.

• Articulate Your Process: Practice explaining your design methodology, from research and ideation to iteration and final delivery, emphasizing efficiency and user-centricity.

• Understand EY's Context: Research EY's digital presence, brand, and current strategic initiatives to tailor your responses and demonstrate genuine interest.

📝 Enhancement Note: The emphasis on a portfolio and potential design challenges signifies that EY values practical application and a demonstrable process. Operations candidates should focus on showcasing how their design methodologies lead to efficiency, scalability, and measurable business impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency is a must for wireframing, prototyping, UI design, and collaboration.

• Prototyping Tools: Experience with various prototyping capabilities within Figma or other dedicated tools (e.g., InVision, Axure) for creating interactive user flows.

• Component-Based Design: Expertise in designing and utilizing reusable components and patterns, likely within Figma's component system.

Analytics & Reporting:

• Web Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to analyze user behavior, track performance metrics, and identify improvement opportunities.

• User Research & Testing Tools: Experience with platforms for conducting usability tests, surveys, and gathering user feedback (e.g., UserTesting.com, Hotjar, SurveyMonkey).

CRM & Automation:

• While not a direct CRM role, understanding how user experience design impacts CRM data quality and user adoption within sales or client management systems can be beneficial.

• Familiarity with content management systems (CMS) and digital experience platforms (DXP) used to manage EY.com and other digital properties.

📝 Enhancement Note: Proficiency in Figma and an understanding of design systems are critical operational tools for driving efficiency and consistency in design. Experience with analytics and user research tools is vital for demonstrating an evidence-based approach, a hallmark of effective operations.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A core value to prioritize user needs and ensure digital experiences are intuitive, accessible, and effective.

• Collaboration: Strong emphasis on working effectively with diverse, cross-functional global teams to achieve shared objectives.

• Continuous Improvement: A commitment to ongoing learning, iteration, and optimization of digital experiences based on data and feedback.

• Excellence & Quality: Maintaining high standards in design execution, brand alignment, and accessibility.

• Data-Driven Decision Making: Utilizing analytics and research to inform design choices and measure success.

Collaboration Style:

• Cross-Functional Integration: Actively engaging with Brand, Content, Product, Technology, and regional teams to ensure holistic digital solutions.

• Feedback Exchange: Openness to constructive feedback and a proactive approach to integrating insights from various stakeholders.

• Knowledge Sharing: Contributing to the team's collective knowledge base through documentation, presentations, and mentoring.

• Agile Partnership: Working closely with development teams in an iterative manner, fostering a shared understanding and ownership of digital products.

📝 Enhancement Note: EY's culture emphasizes collaboration and a global mindset. For operations professionals, this means being adept at working with diverse teams, understanding different regional needs, and contributing to a unified global digital strategy. The focus on continuous improvement and data-driven decisions aligns perfectly with operational excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Global Consistency vs. Local Needs: Balancing the need for a unified global design system and brand experience with the diverse requirements and preferences of different regions and user segments.

• Scale and Complexity: Navigating the sheer scale of EY's digital ecosystem, which includes multiple platforms, large user bases, and complex business processes.

• Keeping Pace with Technology: Integrating emerging technologies like AI and personalization effectively and ethically into existing digital experiences.

• Driving Design Maturity: Continuously advocating for and embedding user-centred design principles and best practices across a large, traditionally professional services-oriented organization.

Learning & Development Opportunities:

• Advanced UX/UI Specialization: Opportunities to gain deeper expertise in areas like advanced interaction design, accessibility compliance, or AI-driven user experiences.

• Design System Leadership: Potential to lead the development and governance of EY's global design system, a significant operational responsibility.

• Cross-Disciplinary Exposure: Gaining insights into Brand Strategy, Product Management, and Technology roadmaps within a global professional services firm.

• Global Project Experience: Working on high-impact digital transformation projects that span multiple countries and business units.

📝 Enhancement Note: The challenges presented are common in large, global organizations undergoing digital transformation, making this role ideal for operations professionals seeking to develop strategic problem-solving skills in complex environments. The growth opportunities are significant for those looking to advance in digital experience leadership.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a new feature for EY.com to improve lead generation, considering both user needs and business objectives?" (Focus on your process, data utilization, and alignment with GTM goals).

• "Describe a time you had to balance conflicting stakeholder requirements during a design project. How did you reach a resolution?" (Emphasize communication, negotiation, and finding common ground, crucial for operations).

• "How would you leverage analytics and user feedback to propose improvements to our current Intranet experience?" (Showcase your data-driven approach and continuous improvement mindset). Company & Culture Questions:

• "What do you know about EY's digital strategy and how would your UX/UI expertise contribute to it?" (Research EY.com, their digital initiatives, and industry trends in professional services).

• "How do you foster collaboration and ensure design quality within a global, matrixed organization like EY?" (Discuss your communication strategies and experience working with diverse teams).

• "How do you measure the success of your UX/UI designs, and what key metrics are most important for a role like this?" (Focus on measurable outcomes, user satisfaction, and business impact relevant to operations KPIs). Portfolio Presentation Strategy:

• Tell a Story: For each project, clearly articulate the narrative: the problem, your role, the process, the solution, and the impact.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your design thinking and execution.

• Highlight Process Efficiency: Explain how your design approach (e.g., use of design systems, collaboration methods) contributed to efficiency and scalability.

• Quantify Impact: Present metrics clearly to demonstrate the value and ROI of your design work.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your design decisions, technical constraints, and collaborative experiences.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating a blend of creative design skills and operational acumen. Candidates need to show they can not only design effectively but also manage processes, collaborate efficiently, and drive measurable business outcomes in a global context.

📌 Application Steps

To apply for this operations-adjacent design position:

• Submit your application through the EY careers portal via the provided URL.

• Curate Your Portfolio: Select 2-3 of your most impactful projects that best demonstrate end-to-end design delivery, experience with complex digital ecosystems, and contributions to design systems or efficiency improvements. Ensure each case study clearly outlines the problem, your role, process, solution, and quantifiable results.

• Tailor Your Resume: Highlight keywords from the job description, such as "UX/UI Design," "Figma," "Design Systems," "Agile," "Accessibility (WCAG)," "Stakeholder Management," and "Global Digital Ecosystem." Quantify achievements where possible.

• Prepare Your Pitch: Practice articulating your design philosophy, your approach to problem-solving, and how your skills align with EY's values and the specific requirements of this role. Be ready to walk through your portfolio with confidence.

• Research EY: Understand EY's business, its digital presence (EY.com, Intranet), its brand, and its commitment to "Building a better working world." This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.