Full Time Senior Custom Picture/Art Framer

📍 Job Overview

Job Title: Full Time Senior Custom Picture/Art Framer

Company: Michaels Stores

Location: Lynnwood, Washington, United States

Job Type: FULL_TIME

Category: Retail Operations / Art & Design Operations

Date Posted: April 23, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through expert custom framing solutions and relationship building.

• Ensure operational excellence by adhering to Standard Operating Procedures (SOPs) and supporting key performance indicators (KPIs).

• Provide exceptional customer service, assisting with product location, checkout, and loyalty program enrollment.

• Act as a lead team member in the absence of the Framing Manager, assisting with training and operational oversight.

📝 Enhancement Note: While the title suggests a senior framer, the experience level is listed as 0-2 years. This indicates the role is more focused on a senior level of responsibility within the framing department rather than extensive years of prior framing experience. The emphasis is on customer interaction, sales, and operational support, with framing expertise being developed on the job or being at a foundational level. The role requires a blend of sales acumen, operational execution, and customer-facing skills within a retail environment.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing personalized design consultations and memorable framing solutions, leveraging the Elevated ABC Deliver methodology.

• Achieve and exceed sales and production targets for custom framing orders, ensuring high quality and on-time delivery.

• Operate as a lead team member in the Framing Manager's absence, providing guidance, support, and ensuring operational continuity.

• Assist in training and mentoring other team members on framing techniques, customer service standards, and operational procedures.

• Support the Framing Manager in driving Key Performance Indicator (KPI) achievement through proactive sales strategies and operational efficiency.

• Complete custom framing orders with a high degree of craftsmanship, adhering to all quality and timeline specifications.

• Maintain the visual presentation and inventory of the ready-made frame department, including SISO (Single Item, Single Out) and directed replenishment processes.

• Deliver friendly and efficient customer service, assisting customers with product location, inquiries, and providing a well-merchandised and stocked store environment.

• Execute fast and friendly checkout experiences while adhering strictly to cash handling standards and procedures.

• Ensure compliance with all Standard Operating Procedures (SOPs) and Company programs.

• Actively participate in and support shrink and safety programs to maintain a secure and accident-free workplace.

• Engage with customers to explain the benefits of the Rewards program and facilitate enrollment.

• Educate customers on the Voice of Customer (VOC) survey to gather valuable feedback.

• Assist with and support Omni channel processes, ensuring a seamless customer experience across all touchpoints.

• Participate in truck un-load and stocking processes, ensuring adherence to truck standards and budget compliance.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer sales/service and operational leadership support. The emphasis on "Elevated ABC Deliver" suggests a specific customer engagement model the company utilizes, which applicants should research. The "lead capacity" role implies a need for initiative and problem-solving skills in the absence of direct supervision.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong aptitude for learning and applying new processes is essential. High school diploma or equivalent is typically expected in retail environments.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments. Experience in sales or service-oriented roles is highly valued. Basic computer and measuring skills are fundamental requirements.

Required Skills:

• Basic computer proficiency for POS systems and potential inventory management software.

• Accurate measuring skills for custom framing orders.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to actively engage customers, build rapport, and identify their needs.

• Sales aptitude and the ability to effectively present products and solutions.

• Proficiency in cash handling and POS transaction processing.

• Understanding and adherence to Standard Operating Procedures (SOPs).

• Ability to work collaboratively as part of a retail team.

Preferred Skills:

• Previous retail sales experience, particularly in custom products or services.

• Experience in the art, craft, or framing industry.

• Demonstrated ability to upsell and cross-sell products and services.

• Familiarity with visual merchandising principles.

• Experience operating a heat press.

• Basic knowledge of inventory management principles.

📝 Enhancement Note: The "0-2 years" experience level combined with "Senior" in the title suggests that the role values strong foundational skills in customer service, sales, and operational adherence over extensive prior framing experience. Candidates with transferable skills from other customer-facing roles, even without direct framing background, should consider applying. The ability to learn quickly and apply training is paramount.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be required for this entry-level to intermediate role, candidates should be prepared to discuss their experience with process adherence and customer interaction.

• Demonstrate an understanding of sales processes, from initial customer engagement to closing a sale and ensuring customer satisfaction.

• Showcase examples of how you have contributed to a positive store environment or improved customer experiences in previous roles.

Process Documentation:

• Familiarity with following Standard Operating Procedures (SOPs) for sales, production, and customer service.

• Ability to learn and execute specific framing order processes, from measurement to final product assembly.

• Understanding of how to document customer orders accurately and efficiently.

• Willingness to participate in and contribute to process improvement discussions.

📝 Enhancement Note: For this specific role, a traditional "portfolio" demonstrating past projects might be less critical than demonstrating a strong understanding of customer interaction, sales processes, and operational adherence. Applicants should focus on articulating their capabilities through behavioral examples during interviews, emphasizing their ability to follow established procedures and learn new skills.

💵 Compensation & Benefits

Salary Range: $18.00 - $21.20 per hour.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued time off for vacation, personal days, and sick leave.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for those in creative fields.

• Other Benefits: Potential for participation in other company-sponsored programs and wellness initiatives.

Working Hours: 40 hours per week, Full-Time.

• Work hours will include nights, weekends, and early mornings, aligning with typical retail operating schedules. Flexibility is expected to meet business needs.

📝 Enhancement Note: The salary range provided is based on the explicit information from the job posting. The benefits listed are also directly extracted from the provided text, highlighting common retail benefits. The working hours are specified as full-time (40 hours) with a note on typical retail scheduling demands.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Framing Services). Michaels operates as a leading specialty retailer in North America, focusing on the creation, celebration, and gifting markets. This industry context means a focus on customer creativity, seasonal trends, and product variety.

Company Size: Large (Over 1,300 stores in North America). This indicates a structured corporate environment with established processes, training programs, and career development pathways, but also a need for individual initiative within a large system.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational framework. Headquartered in Irving, Texas.

Team Structure:

• The framing department is part of a larger retail store team, likely led by a Framing Manager and store management.

• This role involves reporting to the Framing Manager and potentially supporting them in leadership duties.

Methodology:

• Data Analysis & Insights: While not a data analyst role, understanding sales trends, KPI performance, and customer feedback (VOC) is crucial for driving performance.

• Workflow Planning & Optimization: Adherence to SOPs and participation in operational efficiency discussions are key. The role involves executing established workflows for custom framing.

• Automation & Efficiency: While direct automation may be limited for this role, efficiency in task completion, customer service, and order processing is paramount.

Company Website: www.michaels.com

📝 Enhancement Note: The company context highlights Michaels as a large, established player in the arts and crafts retail sector. The "Senior" title within a 0-2 year experience band suggests the company values strong operational execution and customer service skills for roles with leadership potential, even at earlier career stages. The emphasis on SOPs, KPIs, and customer feedback (VOC) points to a performance-driven, process-oriented environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to intermediate position within the retail operations and customer service spectrum, specifically within the custom framing department. It serves as a stepping stone for individuals looking to grow within Michaels' retail structure. The "Senior" designation implies a higher level of responsibility than a basic associate, including acting as a lead and training others.

Reporting Structure: The Senior Custom Picture/Art Framer reports directly to the Framing Manager. In the Framing Manager's absence, they are expected to assume lead responsibilities, demonstrating a clear line of authority and accountability.

Operations Impact: This role directly impacts store revenue through custom framing sales and customer loyalty. By providing excellent customer service and high-quality framing solutions, the role contributes to customer retention and positive word-of-mouth, enhancing overall store performance and brand reputation. Effective operational execution also ensures efficiency and profitability within the framing department.

Growth Opportunities:

• Framing Manager: The most direct growth path would be to advance to a Framing Manager position, taking on full responsibility for the department's sales, operations, and team management.

• Store Leadership: Progression into Assistant Store Manager or Store Manager roles is possible, leveraging the leadership and operational experience gained.

• Specialization: Development of advanced framing techniques and design skills could lead to specialized roles within the framing or visual merchandising functions.

• Cross-Functional Roles: Experience in retail operations can open doors to roles in visual merchandising, inventory management, or training at a corporate or regional level.

• Continuous Learning: Michaels provides opportunities for skill development, including product knowledge, sales techniques, and potentially leadership training, supporting ongoing career progression.

📝 Enhancement Note: The "Senior" title in this context is likely about responsibility and potential rather than extensive prior experience. Growth opportunities are clearly defined within the retail hierarchy, emphasizing that Michaels invests in developing talent from within, particularly in customer-facing and operational roles.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace includes the sales floor, the custom framing department, and stock rooms.

Office Location(s): The specific store is located at 3115 Alderwood Mall Blvd, Lynnwood, WA. This is a high-traffic mall location, suggesting a dynamic and customer-centric environment.

Workspace Context:

• The framing shop environment includes specialized equipment such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Constant interaction with customers is a defining characteristic of the workspace.

• The environment requires maintaining a clean, organized, and well-merchandised store, particularly in the ready-made frame department.

• Access to relevant operational tools and technology includes a cash register, POS system, and potentially inventory management software.

Work Schedule: Full-time (40 hours/week). This role requires flexibility to work nights, weekends, and early mornings, which are typical for retail operations. The dynamic nature of retail means schedules can vary based on business needs and seasonal demands.

📝 Enhancement Note: The work environment is typical of a busy retail setting, with specific considerations for the framing department's tools and the need for constant customer engagement. The mall location implies high foot traffic and a diverse customer base.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone screening to assess basic qualifications and interest.

• In-Person Interview: Expect one or more interviews with the Framing Manager and possibly the Store Manager. This will likely involve behavioral questions assessing customer service skills, sales aptitude, problem-solving abilities, and teamwork.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would handle specific customer scenarios related to framing.

• Operational Understanding: Questions will focus on your understanding of SOPs, cash handling, and retail operations.

• Cultural Fit: Assessment of how well you align with Michaels' values, such as creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio is less critical than strong interview responses.

• Prepare specific examples of your customer service successes, sales achievements, and any instances where you took initiative or resolved issues effectively.

• If you have any personal art, craft, or framing projects, be ready to discuss them to demonstrate your interest and foundational understanding of the creative aspect.

Challenge Preparation:

• Be ready to discuss how you would approach a customer who is unsure about framing options for a valuable piece of art.

• Prepare to explain how you would handle a situation where a customer is dissatisfied with a custom framing order.

• Consider how you would balance multiple customer needs simultaneously during a busy period.

• Think about how you would contribute to achieving sales targets for the framing department.

📝 Enhancement Note: The application process will likely focus on assessing practical skills, customer interaction capabilities, and operational mindset rather than a formal portfolio presentation. Candidates should prepare to provide concrete examples from their past experiences.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales transactions, managing customer accounts, and potentially tracking custom orders.

• Cash Register: For all cash and credit card transactions.

• Custom Framing Equipment: Including, but not limited to, mat cutters, frame saws, staple guns, and assembly tools.

• Glass Cutter: Essential for custom-sized glass for frames.

• Heat Press: Used for specific framing applications, such as mounting or laminating.

• Measuring Tools: Tape measures, rulers, and possibly specialized framing measurement devices.

Analytics & Reporting:

• POS System Reports: For sales data, transaction details, and potentially inventory movement.

• Voice of Customer (VOC) Surveys: Feedback mechanisms to gauge customer satisfaction and identify areas for improvement.

• Key Performance Indicators (KPIs): Tracking sales volume, average transaction value, order completion times, and customer satisfaction scores.

CRM & Automation:

• Customer Relationship Management (CRM) aspects within POS: For tracking customer preferences, order history, and loyalty program status.

• Inventory Management Systems: For managing stock levels of ready-made frames and framing supplies.

• Omni Channel Support Tools: Systems that facilitate online order fulfillment, in-store pickup, and online customer inquiries.

📝 Enhancement Note: The technology stack is typical for a retail environment, with specialized tools for the custom framing function. Proficiency in POS systems and a willingness to learn specialized equipment are key. The emphasis on VOC and KPIs indicates a data-informed approach to performance management.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels fosters an environment that celebrates creativity and personal expression, aligning with its product offerings. This translates to an appreciation for craftsmanship and design.

• Customer Focus: A strong emphasis on building customer relationships, providing excellent service, and ensuring customer satisfaction is paramount. This role is central to delivering that experience.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive shopping experience is a core value.

• Efficiency & Quality: Balancing the need for speed in a retail environment with the demand for high-quality custom work is essential. Adherence to SOPs supports both.

• Integrity & Respect: Maintaining a positive, respectful, and accepting environment for both customers and team members.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to assist customers, manage inventory, and ensure smooth store operations.

• Process Review & Feedback: Openness to receiving and providing constructive feedback to improve processes and customer service.

• Knowledge Sharing: A culture where team members are encouraged to share best practices, particularly in framing techniques and customer engagement strategies.

• Supportive Leadership: The Framing Manager is expected to foster a supportive environment where team members feel empowered to assist customers and take initiative.

📝 Enhancement Note: The culture at Michaels is deeply rooted in its core business of arts and crafts, emphasizing creativity and customer engagement. Operations roles are expected to embody these values by facilitating customer creativity and ensuring a positive, efficient, and supportive store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customization with Efficiency: The primary challenge is delivering unique, high-quality custom framing solutions while meeting production demands and customer timelines in a fast-paced retail setting.

• Customer Consultation Complexity: Effectively understanding diverse customer needs, artistic visions, and budget constraints to propose the best framing solutions requires strong communication and design intuition.

• Technical Skill Development: Mastering the operation of specialized framing equipment and techniques safely and efficiently, especially for those new to the craft.

• Seasonal Peaks & Demands: Navigating high-volume periods (e.g., holidays, graduation season) requires excellent time management, stress resilience, and team coordination.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn and master various framing styles, matting techniques, and mounting methods.

• Sales & Design Training: Developing skills in consultative selling, design principles, and upselling strategies for custom framing.

• Leadership Skills: Gaining experience in team leadership, training, and operational oversight, which can pave the way for management roles.

• Product Knowledge Expansion: Deepening understanding of different frame materials, glass types, preservation techniques, and their applications.

• Cross-Training: Potential to learn other store operations, such as visual merchandising or inventory management, to broaden skill sets.

📝 Enhancement Note: Challenges in this role are typical of specialized retail positions, requiring a blend of technical skill, customer interaction, and operational efficiency. Growth opportunities are clearly aligned with advancing within the company's retail management structure.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach designing a custom framing solution for a customer who is unsure about what they want, but knows it's for a valuable piece of art?" (Focus on consultative selling, understanding needs, proposing options, and discussing value).

• Collaboration & Stakeholder Management: "Describe a time you had to work with a team member to resolve a customer issue. What was your role, and what was the outcome?" (Highlight teamwork, problem-solving, and customer advocacy).

• Problem-Solving: "Imagine a customer needs a framed item by tomorrow, but our current production schedule is full. How would you handle this situation?" (Focus on communication, exploring alternatives, and managing expectations).

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in custom framing?" (Showcase passion for creativity, art, or customer service).

• "How do you stay updated on current trends in art, design, or framing?" (Demonstrate initiative and passion for the field).

Portfolio Presentation Strategy:

• While not a traditional portfolio, prepare to discuss your resume and past experiences using the STAR method (Situation, Task, Action, Result).

• Have ready specific examples of when you:

  • Exceeded customer expectations.
  • Successfully upsold a product or service.
  • Handled a difficult customer or situation.
  • Took initiative to improve a process or help a colleague.
  • Demonstrated attention to detail and quality in your work.

• Be prepared to walk through how you would approach a customer consultation for a custom frame, step-by-step.

📝 Enhancement Note: Interview preparation should focus on articulating customer service skills, sales acumen, problem-solving abilities, and an understanding of operational processes within a retail context. Demonstrating enthusiasm for art, creativity, and customer satisfaction is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any experience with custom products, and operational adherence (e.g., following procedures, attention to detail). Use keywords from the job description.

• Portfolio Preparation (Behavioral Examples): Prepare specific, concise examples from your past work experience that demonstrate your ability to build customer relationships, drive sales, handle operational tasks, and work effectively in a team. Think about situations where you solved problems, exceeded expectations, or showed initiative.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their approach to customer service and custom framing. This will help you articulate your alignment during the interview.

• Practice Interview Responses: Rehearse answers to common interview questions, particularly those related to customer service, sales, problem-solving, and teamwork. Practice using the STAR method for behavioral questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.