Full-Time Framer

📍 Job Overview

Job Title: Full-Time Framer

Company: Michaels Stores

Location: Newton, Massachusetts, United States

Job Type: Full Time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-11

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing consultations and solutions, emphasizing Elevated ABC Deliver methodology.

• Drive sales and production results by effectively selling custom framing products and services, contributing directly to store revenue targets.

• Provide excellent customer service by assisting shoppers, maintaining store presentation, and ensuring a positive checkout experience.

• Support the Framing Manager and team by acting in a lead capacity when needed and assisting with training and KPI achievement.

• Uphold operational standards by adhering to Standard Operating Procedures (SOPs), safety programs, and maintaining a clean, organized work environment.

📝 Enhancement Note: While the title is "Framer," the responsibilities extend beyond just production to encompass a significant customer-facing sales and service component, suggesting a blend of artisanal skill and retail operational excellence. The emphasis on "Elevated ABC Deliver" points to a specific, structured approach to customer engagement that applicants should research.

📈 Primary Responsibilities

• Engage customers proactively to understand their framing needs, offering expert advice and design solutions using the Elevated ABC Deliver framework.

• Execute custom framing orders with a high degree of quality and accuracy, ensuring timely completion and adherence to production standards.

• Drive sales performance by upselling, cross-selling, and promoting the benefits of custom framing services and loyalty programs.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Act as a point of contact for customer inquiries and issues, resolving them effectively and professionally to ensure customer satisfaction.

• Assist in training new team members on framing processes, customer service standards, and operational procedures.

• Support the Framing Manager in monitoring and achieving Key Performance Indicators (KPIs) related to sales, production, and customer satisfaction.

• Participate actively in store operations, including truck unloads, stocking, and maintaining a safe, clean, and clutter-free sales floor and stockroom.

• Process customer transactions accurately and efficiently at the cash register, adhering to all cash handling and checkout standards.

• Contribute to the store's overall success by supporting shrink and safety programs and fostering a positive team environment.

📝 Enhancement Note: The responsibilities highlight a dual focus: skilled craft (framing) and customer-centric sales. The mention of "Elevated ABC Deliver" and "KPI achievement" indicates a structured, performance-driven environment where specific methodologies and metrics are crucial.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for retail roles, though not explicitly stated.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in custom framing or a related craft/artistic field is a strong plus. Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential inventory management software.

• Basic measuring skills with accuracy and attention to detail.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to engage customers, understand their needs, and provide tailored solutions.

• Basic sales aptitude and willingness to drive revenue through product and service recommendations.

• Cash handling proficiency and accuracy.

• Ability to work collaboratively within a team environment. Preferred Skills:

• Previous retail sales experience, particularly in custom products or services.

• Experience selling products or services directly to customers.

• Familiarity with visual merchandising and inventory management principles.

• Experience with training or mentoring team members.

• Knowledge of art, photography, or display principles that inform framing choices.

📝 Enhancement Note: The "Minimum Type of experience" section directly translates to required skills. The "Preferred Type of experience" section indicates desired skills that would make a candidate more competitive, particularly in sales and customer engagement. Basic measuring and equipment operation are fundamental to the "Framer" aspect of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any examples of past custom framing projects, design work, or customer success stories in their resume or cover letter.

• Demonstrating an understanding of quality craftsmanship and attention to detail through project examples is beneficial.

• Any experience showcasing an ability to translate customer needs into a tangible, high-quality product is valuable. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and established company programs for framing and customer service.

• Ability to articulate how they would approach learning and adhering to specific framing production processes and quality control measures.

• Understanding the importance of accurate order processing and timely delivery as part of a larger operational workflow.

📝 Enhancement Note: For an entry-level Framer role, a formal portfolio is less critical than demonstrating understanding and willingness to learn specific processes. The emphasis is on how candidates approach learning and executing established operational procedures and quality standards.

💵 Compensation & Benefits

Salary Range: $15.50 - $18.20 per hour.

This range reflects the base pay for the Full-Time Framer position. The specific rate within this range will be determined by factors such as the candidate's experience, skills, and qualifications, as well as internal equity. Overtime compensation may be available in accordance with applicable state and local laws.

Benefits:

• Retirement Savings: 401(k) with employer match.

• Health & Wellness:

  • Comprehensive medical, dental, and vision coverage.
  • Telemedicine services for convenient healthcare access.
  • Employee Assistance Program (EAP) for confidential support.
  • Flexible Spending Accounts (FSAs) for pre-tax healthcare and dependent care expenses.

• Professional Development:

  • Tuition assistance to support ongoing education.
  • Adoption assistance to support growing families.

• Commuter Benefits: Assistance with transportation costs.

• Insurance: Various voluntary insurance options available.

• Perks:

  • Significant employee discounts on Michaels products.

  • Access to partner discount programs. Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. Work hours will include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is often expected.

📝 Enhancement Note: The salary range is provided and is competitive for entry-level retail positions with specialized skills. The benefits package is comprehensive, offering significant value beyond base compensation, particularly for full-time employees. The mention of "40 hours per week" confirms the full-time nature, and the note on varied work hours is typical for retail.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America.

Company Size: Large enterprise, with over 1,300 stores across the US and Canada. This implies a structured corporate environment with established processes and support systems.

Founded: 1973. With decades of experience, Michaels has a well-established brand presence and operational history.

Team Structure:

• The Framer will be part of a store team, likely reporting to a Framing Manager or Store Manager.

• This role involves direct collaboration with fellow team members on the sales floor, in stocking, and within the framing department.

• Cross-functional collaboration is expected with other departments within the store and potentially with corporate support for operational programs. Methodology:

• Emphasis on structured customer engagement ("Elevated ABC Deliver").

• Adherence to Standard Operating Procedures (SOPs) for all tasks, from sales to production and safety.

• Data-driven approach to performance through Key Performance Indicators (KPIs).

• Focus on creating a positive and efficient customer shopping experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture appears to value structured processes, customer engagement, and team collaboration within a large retail framework. The "Framer" role is integrated into this structure, contributing to both sales and operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career position within the retail operations spectrum. It provides foundational experience in customer service, sales, and specialized production (framing).

Reporting Structure: Typically reports to a Framing Manager or Store Manager, with direct interaction with other sales floor and operations team members.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction and loyalty by providing quality products and excellent service. Efficient operations in the framing department and on the sales floor also support overall store performance.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering techniques and design principles. Develop advanced customer service and sales capabilities.

• Leadership Potential: With experience, potential to advance into a Framing Manager role, leading a team, managing production, and driving sales targets.

• Cross-Functional Growth: Potential to move into other retail management roles within Michaels stores, leveraging experience in customer engagement, operations, and team leadership.

• Specialization: Develop expertise in specific framing styles, materials, or techniques.

📝 Enhancement Note: This role serves as a solid entry point into retail operations with a specialized craft. Growth is clearly defined within the framing department or broader retail management, offering a clear career path for motivated individuals.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the dedicated framing shop within the store.

Office Location(s): The specific store is located at 201 Needham St, Newton, MA. This is a customer-facing retail location.

Workspace Context:

• The framing shop environment involves specialized equipment, including a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• The sales floor requires constant engagement with customers and maintenance of visual merchandising standards.

• Some stock rooms may not be climate-controlled, and outdoor work may be required for truck unloads.

• The environment is dynamic, with customer traffic and the need for continuous organization and replenishment.

Work Schedule: This is a full-time role (approx. 40 hours/week) requiring flexibility. Work hours will include nights, weekends, and early mornings to meet store operational needs. While there's a set number of hours, specific shifts will vary.

📝 Enhancement Note: The work environment is typical of a busy retail store with a specialized department. Candidates should be prepared for a hands-on role in both customer-facing and production areas, with varying work hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume for basic qualifications and relevant experience.

• In-Person Interview: Expect a conversation with the Hiring Manager (Framing Manager or Store Manager). This will likely involve:

  • Behavioral questions assessing customer service, problem-solving, and teamwork skills.
  • Situational questions about handling customer interactions, sales scenarios, and operational challenges.
  • A discussion about your understanding of framing and willingness to learn specific processes.
  • A tour of the store and framing area, potentially with a brief demonstration or explanation of equipment.

• Skills Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Final Interview/Offer: May involve a final discussion with a higher-level manager or HR.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss any relevant past projects.

• If you have photos of custom framing work you've done, consider having them accessible on your phone or resume.

• Emphasize your understanding of quality, precision, and customer satisfaction in any project examples you share.

• Highlight any experience where you successfully translated a customer's vision into a finished product. Challenge Preparation:

• Be ready to discuss how you would handle a customer who is unsure about their framing choice or has a complex request.

• Prepare to explain how you would prioritize tasks if you had multiple framing orders due and customers on the sales floor needing assistance.

• Think about how you would approach learning new equipment or production techniques.

• Be prepared to discuss your understanding of sales and how you would approach engaging customers to sell custom framing services.

📝 Enhancement Note: The interview process will likely be hands-on and practical, focusing on customer interaction, sales ability, and a willingness to learn the craft and operational procedures. Preparation should center on demonstrating these qualities.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, returns, and customer transactions.

• Framing Equipment: Industrial-grade mat cutters, saws, presses, and assembly tools.

• Glass Cutter: For precise cutting of framing glass.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices.

Analytics & Reporting:

• KPI Dashboards: While not directly managed by the Framer, understanding how sales and production metrics (KPIs) are tracked is important.

• Inventory Management Systems: Potentially used for tracking frame stock, mat boards, and other supplies.

CRM & Automation:

• Customer Relationship Management (CRM) elements: Through loyalty programs (Rewards) and customer interactions, understanding customer preferences and history.

• Omni Channel Support: Familiarity with processes that bridge online and in-store experiences, such as buy online, pick up in-store (BOPIS) or custom orders placed online.

📝 Enhancement Note: The technology stack is a mix of standard retail POS and specialized framing tools. Familiarity with POS systems and an understanding of how sales and inventory data contribute to KPIs are beneficial. Experience with omni-channel processes is also highlighted.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality products.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support each other.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions.

• Efficiency & Productivity: Striving for timely completion of tasks and orders, adhering to operational standards.

• Safety & Compliance: Maintaining a safe work environment and following all company policies and procedures.

Collaboration Style:

• A collaborative approach is essential, working closely with the Framing Manager and other team members to manage workflow, share responsibilities, and support sales initiatives.

• Open communication regarding production status, customer needs, and potential issues is encouraged.

• Willingness to assist other departments or team members as needed to ensure smooth store operations.

📝 Enhancement Note: The culture emphasizes a blend of customer-centricity, operational efficiency, and teamwork, with a strong undercurrent of quality craftsmanship inherent in the framing aspect of the role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to complete custom framing orders while simultaneously providing excellent customer service and driving sales on the floor.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering various framing techniques requires practice and attention to detail.

• Customer Expectation Management: Handling diverse customer needs and expectations, some of which may be challenging to meet due to budget, complexity, or material limitations.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and performing repetitive motions, which can be physically demanding.

Learning & Development Opportunities:

• Framing Certification: Potential to pursue advanced framing certifications through industry associations or company-provided training.

• Sales Training: Development of consultative selling skills specific to custom framing and other retail products.

• Leadership Development: Opportunities to step into leadership roles, such as Assistant Framing Manager or Shift Supervisor.

• Product Knowledge Expansion: Deepening understanding of different framing materials, styles, and their applications.

📝 Enhancement Note: The challenges are typical for a role combining skilled craft with customer-facing retail. The growth opportunities are well-defined, offering paths for specialization, leadership, and broader retail career development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance multiple customer requests or tasks simultaneously. How did you prioritize?" (Assesses time management and prioritization skills relevant to production and sales.)

• "How would you approach a customer who is unsure about the best framing option for their artwork?" (Evaluates customer service, consultative sales, and problem-solving abilities.)

• "Imagine a customer needs a framing order completed by tomorrow, but our schedule is full. What steps would you take?" (Tests problem-solving, communication, and customer service under pressure.) Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the framing department?" (Assesses motivation and understanding of the company/role.)

• "How do you contribute to a positive team environment?" (Probes teamwork and collaboration skills.)

• "What does excellent customer service mean to you in a retail setting?" (Evaluates understanding of customer-centric values.) Portfolio Presentation Strategy:

• If you have examples of work, be ready to briefly describe:

  • The customer's initial request or problem.
  • Your solution or approach.
  • The final outcome and customer satisfaction.

• Highlight the skills used, such as design sense, precision, or problem-solving.

• For this role, focus on demonstrating an understanding of quality, attention to detail, and customer satisfaction.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service excellence, sales aptitude, problem-solving skills, and a willingness to learn and execute company processes. Highlighting any relevant craft or customer interaction experience will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, basic technical skills (measuring, computer use), and any experience with crafts, art, or detail-oriented work. Quantify achievements where possible (e.g., "Increased custom framing sales by X%" or "Handled X customer transactions daily").

• Portfolio Preparation (If Applicable): If you have examples of custom framing or related craft projects, ensure they are well-documented (photos are ideal) and be ready to briefly explain the project, your process, and the outcome.

• Interview Practice: Prepare to answer behavioral and situational questions focusing on customer service, sales, teamwork, and problem-solving. Practice articulating how you would handle common retail and framing-specific scenarios.

• Company Research: Familiarize yourself with Michaels' products, services, brand values, and their approach to customer engagement (e.g., "Elevated ABC Deliver"). Understand their position in the arts and crafts market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.