FRAMER (PT seasonal TM)

📍 Job Overview

Job Title: FRAMER (PT Seasonal TM)

Company: Michaels Stores

Location: Riverside-10345 Magnolia Ave, Riverside, United States

Job Type: Part Time, Seasonal

Category: Retail Operations / Customer Service

Date Posted: September 15, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is a key contributor to the in-store customer experience, focusing on providing exceptional service and efficient transaction processing within a retail environment.

• Responsibilities extend to merchandise management, including stocking, recovery, and participation in inventory processes, directly impacting store presentation and operational efficiency.

• The position involves cross-training in custom framing, requiring attention to detail and adherence to production standards for specialized services.

• As a seasonal, part-time role, it offers an opportunity to gain valuable retail operations experience during peak periods.

📝 Enhancement Note: While labeled "FRAMER," the core responsibilities and listed duties indicate a broader retail associate role with a specific emphasis on customer service, general store operations, and an additional skill focus on custom framing. This is common for seasonal retail positions where team members are cross-trained to support various store functions. The "TM" likely stands for "Team Member," signifying an entry-level position.

📈 Primary Responsibilities

• Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions to meet their needs.

• Execute fast and friendly checkout experiences, including accurate cash handling and adherence to all cash management standards.

• Actively engage customers in enrollment for the Rewards program and Private Label Credit Cards, explaining benefits and completing sign-ups.

• Educate customers on the Voice of Customer (VOC) survey program to gather feedback and drive service improvements.

• Support and execute Omni-channel fulfillment processes, such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

• Participate actively in the truck unloading process and stocking of merchandise, ensuring shelves and displays are replenished efficiently.

• Maintain store recovery standards, including merchandise return and general store upkeep, to ensure a well-organized and appealing shopping environment.

• Perform Store In Stock Optimization (SISO) and assist with AD set duties as assigned to maximize product availability and visual merchandising.

• Support company-wide shrink and safety programs through adherence to procedures and proactive identification of risks.

• Uphold Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and requirements.

• Foster a positive and respectful work environment by interacting constructively with colleagues and maintaining a positive attitude.

• Perform custom framing selling and production duties as cross-trained, contributing to specialized service offerings.

📝 Enhancement Note: The responsibilities emphasize customer interaction, operational efficiency in stocking and recovery, and participation in key retail programs like loyalty and Omni-channel fulfillment. The inclusion of "SISO" and "AD set duties" points to a focus on inventory accuracy and visual merchandising execution, critical for driving sales and customer satisfaction in a retail setting.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly required for this entry-level position.

Experience:

• A minimum of 16 years of age is required.

• Previous retail or customer service experience is preferred, providing a foundational understanding of customer interactions and store operations. Required Skills:

• Customer Service Excellence: Ability to engage positively with customers, understand their needs, and provide effective solutions.

• Cash Handling Proficiency: Accurate and efficient processing of customer transactions, including cash, credit, and other payment methods.

• Merchandising & Recovery: Skill in maintaining store appearance, organizing products, and executing recovery standards.

• Communication Skills: Clear and concise verbal communication for customer interactions and team collaboration.

• Adaptability & Teamwork: Willingness to cross-train in various functions, including custom framing, and collaborate effectively with team members.

• Adherence to Standards: Ability to follow Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Custom Framing Production: Experience or aptitude for learning custom framing techniques and production processes.

• Omni-channel Operations: Familiarity with BOPIS and SFS processes.

• Inventory Management Basics: Understanding of stocking, planogram execution, and inventory accuracy principles.

• Sales Engagement: Ability to effectively promote loyalty programs and credit card applications.

📝 Enhancement Note: The qualifications highlight the importance of customer-facing skills and a willingness to learn diverse retail functions. While formal education isn't a strict requirement, a preference for prior retail or customer service experience suggests that candidates with a basic understanding of store operations will be well-suited. The age requirement of 16 is a key screening factor.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Examples: Showcase scenarios demonstrating excellent customer service, problem-solving, and successful customer engagement, particularly in retail or service environments.

• Transaction Processing Documentation: While formal documentation might not be expected for this entry-level role, highlighting experience with POS systems or cash handling procedures can be beneficial.

• Merchandising/Recovery Examples: Visual evidence or descriptions of how you've contributed to store presentation, organization, or product stocking in previous roles.

• Cross-functional Contribution: Any instances where you've taken on diverse tasks or learned new skills quickly to support team objectives.

Process Documentation:

• Checkout Efficiency: Describe your approach to ensuring a fast and friendly checkout process, including accuracy in cash handling.

• Customer Engagement Strategy: Outline how you would approach engaging customers for loyalty programs or credit card sign-ups, focusing on benefits and ease of enrollment.

• Stocking and Recovery Methods: Detail your process for efficiently stocking shelves and recovering merchandise to maintain store standards.

• Safety Protocol Adherence: Explain your understanding of and commitment to following safety procedures in a retail environment.

📝 Enhancement Note: For this entry-level, seasonal role, a formal portfolio might not be explicitly requested. However, candidates should be prepared to discuss their experiences in a way that demonstrates the required skills. This includes being able to articulate their approach to customer service, transaction processing, and store maintenance through examples from previous work, volunteer, or even academic projects. Emphasizing adaptability and a willingness to learn will be key.

💵 Compensation & Benefits

Salary Range: $16.90 - $19.70 per hour.

• This range reflects an entry-level, part-time, seasonal position within the Riverside, California retail market. The specific rate will depend on the candidate's experience and the specific needs of the store during the seasonal period. Benefits:

• 401(k) with employer match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health benefits for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and professional development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Employee Discounts: Significant discounts on Michaels products and services.

• Access to Partner Discount Programs: Additional savings opportunities through affiliated companies.

• Overtime Compensation: Eligibility for overtime pay in accordance with applicable state and local laws.

Working Hours: This is a part-time, seasonal position. Actual hours will vary based on business needs and scheduling, but the role is expected to be up to 40 hours per week during peak seasons, with potential for nights, weekends, and early mornings.

📝 Enhancement Note: The provided salary range aligns with current retail associate wages in the Southern California region for entry-level positions. The extensive benefits package, while often associated with full-time roles, indicates Michaels' commitment to supporting its team members even in part-time and seasonal capacities. Eligibility for certain benefits may vary based on hours worked and employment duration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home decor, serving a diverse customer base with a passion for creativity.

Company Size: Over 1,300 stores across the US and Canada, indicating a large, established retail operation with significant operational complexity.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with established practices and a strong brand presence in the creative community.

Team Structure:

• Store-level Team: This role is part of a local store team, likely including a Store Manager, Assistant Store Manager(s), Team Leads, and fellow Team Members.

• Cross-functional Collaboration: Team members are expected to collaborate across various store functions, including sales floor, customer service, stockroom, and potentially custom framing production.

• Reporting Hierarchy: Reports typically flow up through Store Leadership, with direct supervision from Shift Leads or Assistant Managers.

Methodology:

• Customer-Centric Approach: Emphasis on delivering a positive customer experience through friendly service, product assistance, and efficient transactions.

• Operational Efficiency: Focus on maintaining store standards, accurate inventory management, and effective stocking and recovery processes.

• Program Engagement: Driving participation in loyalty programs, credit card applications, and Omni-channel services to enhance customer value and business growth.

• Safety & Compliance: Strict adherence to safety protocols and company policies to ensure a secure environment for team members and customers.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates within a highly competitive retail landscape, emphasizing customer engagement and a broad product offering. The company culture likely values creativity, community, and a hands-on approach to retail operations. For this role, expect a fast-paced environment where teamwork and a proactive attitude are highly valued.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Team Member. This position is designed for individuals starting their careers in retail or seeking seasonal employment. It focuses on foundational retail tasks and customer service.

Reporting Structure: The Team Member will report to Shift Supervisors, Assistant Store Managers, or the Store Manager, depending on the store's organizational structure and the specific shift.

Operations Impact: While an entry-level role, this position directly impacts the customer experience through service delivery, store presentation, and efficient transaction processing. Positive interactions and a well-maintained store contribute to overall sales and customer loyalty.

Growth Opportunities:

• Skill Development: Opportunity to gain hands-on experience in customer service, cash handling, merchandising, inventory management, and custom framing production.

• Career Progression: Potential to advance to roles such as Team Lead, Custom Framing Specialist, or Assistant Store Manager for high-performing individuals showing leadership potential.

• Cross-training: Exposure to various aspects of store operations, providing a well-rounded understanding of retail management.

• Seasonal to Permanent: For exceptional seasonal team members, there may be opportunities for permanent employment based on business needs and performance.

📝 Enhancement Note: This role serves as an excellent entry point into the retail industry. The emphasis on cross-training and customer-facing skills provides a solid foundation for further development within Michaels or other retail organizations. Demonstrating reliability, a strong work ethic, and a positive attitude can open doors for future opportunities.

🌐 Work Environment

Office Type: Public retail store setting. This involves direct interaction with customers in a dynamic, high-traffic environment.

Office Location(s): Riverside-10345 Magnolia Ave, Riverside, CA. This is a standard retail store location.

Workspace Context:

• Customer-Facing Areas: Primarily involves working on the sales floor, at the checkout counter, and in customer service areas, which are typically climate-controlled.

• Stockroom & Production Areas: May involve working in stockrooms, which might not always be climate-controlled, and in the custom framing shop, which involves specialized tools and processes.

• Team Interaction: Frequent collaboration with other team members and supervisors is expected to ensure smooth store operations and customer support.

• Tools & Technology: Access to Point of Sale (POS) systems, inventory management tools, and potentially custom framing equipment.

Work Schedule: This is a part-time, seasonal role. Scheduling will be variable and may include nights, weekends, and early mornings to meet business demands. Flexibility is a key requirement.

📝 Enhancement Note: The work environment is typical of a busy retail store. Team members should be prepared for a physically demanding role that requires constant movement, standing for extended periods, and occasional heavy lifting. The custom framing area may present unique safety considerations due to the tools involved.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: Expect a one-on-one or panel interview with store management (e.g., Store Manager, Assistant Manager) to discuss experience, customer service philosophy, and fit with the team.

• Skills Assessment: May include situational questions to gauge problem-solving abilities, customer service approaches, and how you handle common retail scenarios.

• Store Walkthrough/Observation: You might be asked to walk the store with the interviewer, demonstrating your understanding of visual standards and product placement.

• Custom Framing Discussion: If custom framing is a key focus, expect questions about your interest, any prior experience, or your aptitude for learning detailed production work.

Portfolio Review Tips:

• Focus on Relevant Experience: For this entry-level role, focus on specific examples from past jobs, volunteer work, or school projects that demonstrate customer service, teamwork, and reliability.

• Quantify Achievements: If possible, use numbers to highlight your impact (e.g., "assisted X customers per hour," "maintained X% accuracy in cash handling").

• Showcase Adaptability: Highlight instances where you quickly learned new tasks or adapted to changing priorities in a previous role.

• Express Enthusiasm for Michaels: Clearly articulate why you are interested in working for Michaels and the specific role, especially if you have a passion for crafts or creativity.

Challenge Preparation:

• Situational Questions: Prepare for questions like: "How would you handle an upset customer?" "What would you do if a customer couldn't find a product?" "How do you prioritize tasks during a busy shift?"

• Customer Service Scenarios: Practice articulating your approach to creating positive customer experiences and resolving issues effectively.

• Teamwork Examples: Be ready to share examples of how you've successfully collaborated with others to achieve a common goal.

📝 Enhancement Note: While a formal portfolio isn't explicitly required, candidates should be prepared to discuss their relevant experiences in detail during the interview. Frame your answers around the core responsibilities and skills outlined in the job description, emphasizing your ability to contribute positively to the store's operations and customer experience.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) Systems: Familiarity with retail POS systems for processing transactions, managing customer accounts, and handling returns is essential.

• Handheld Scanners/Devices: Used for inventory management, price checks, stock counts, and potentially Omni-channel order fulfillment (BOPIS/SFS).

• Custom Framing Equipment: Specific tools and machinery used in the custom framing production process, requiring careful operation and adherence to safety standards.

Analytics & Reporting:

• Inventory Management Systems: Used for tracking stock levels, receiving merchandise, and conducting cycle counts.

• Sales Reporting Tools: Access to basic sales reports to understand performance metrics, though direct analysis might be limited at this level.

CRM & Automation:

• Customer Relationship Management (CRM) Integration: POS systems often have CRM capabilities for managing customer accounts and loyalty programs.

• Task Management Systems: Internal systems or communication tools for assigning and tracking daily tasks (e.g., recovery, stocking, BOPIS fulfillment).

📝 Enhancement Note: Proficiency with standard retail technology, particularly POS systems, is expected. For this role, the emphasis is on accurate and efficient use of these tools to support customer transactions and store operations. Experience with custom framing equipment is a plus if applying for roles with a significant framing component.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through friendly service, helpfulness, and efficient problem-solving.

• Creativity & Passion: Encouraging an environment where creativity is celebrated and team members share a passion for arts and crafts.

• Teamwork & Collaboration: Fostering a supportive atmosphere where team members help each other and work together towards common store goals.

• Efficiency & Execution: Commitment to performing tasks accurately and efficiently, from stocking shelves to processing transactions and fulfilling orders.

• Integrity & Respect: Upholding ethical standards, treating all individuals with respect, and maintaining a positive work environment.

Collaboration Style:

• Cross-functional Support: Team members are encouraged to support each other across different store functions, stepping in where needed to ensure smooth operations.

• Open Communication: Encouraging clear and respectful communication between team members and management to address issues and share information.

• Shared Responsibility: A collective approach to maintaining store standards, achieving sales targets, and providing an excellent customer experience.

📝 Enhancement Note: Michaels aims to create a vibrant and supportive workplace that reflects its brand values. Expect a culture that encourages creativity, values teamwork, and rewards a strong work ethic. Team members are expected to be proactive, adaptable, and customer-centric in their approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Fast-Paced Environment: Managing multiple tasks and customer demands simultaneously, especially during peak retail seasons.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working in various store areas.

• Customer Service Complexity: Handling a wide range of customer inquiries, issues, and requests, requiring patience and problem-solving skills.

• Learning Diverse Functions: Mastering both general retail operations and specialized tasks like custom framing production.

Learning & Development Opportunities:

• Retail Operations Fundamentals: Gaining practical experience in sales, customer service, inventory management, and visual merchandising.

• Custom Framing Skills: Opportunity to develop specialized skills in a unique area of retail, including production and customer consultation.

• Customer Engagement Techniques: Learning how to effectively promote loyalty programs, credit cards, and Omni-channel services.

• Teamwork and Communication: Enhancing interpersonal skills through daily collaboration with colleagues and supervisors.

📝 Enhancement Note: This role offers a fantastic opportunity to develop core retail competencies and gain exposure to specialized areas like custom framing. Successfully navigating the challenges will build resilience, problem-solving abilities, and a strong foundation for future career growth within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." "How would you handle a customer who is angry about a product issue?" "What steps do you take to ensure a customer has a positive checkout experience?"

• Operational Tasks: "How do you prioritize tasks when multiple things need to be done at once?" "Describe your experience with stocking shelves or organizing merchandise." "What is your understanding of inventory accuracy in a retail setting?"

• Teamwork & Adaptability: "Tell me about a time you had to work with a difficult colleague." "How do you approach learning new skills quickly?" "Why are you interested in working at Michaels, and what do you know about our products?"

Company & Culture Questions:

• Brand Alignment: "What do you like about Michaels as a company?" "What does creativity mean to you?"

• Team Contribution: "How do you contribute to a positive team environment?" "What qualities do you look for in a supervisor or team lead?"

• Values: "How do you demonstrate integrity in your work?" "How do you ensure you are providing respectful customer service?"

Portfolio Presentation Strategy:

• Focus on Anecdotes: For this role, prepare to share specific stories or examples from your past experiences that illustrate the skills and responsibilities mentioned in the job description.

• Highlight Transferable Skills: If you lack direct retail experience, emphasize transferable skills from other jobs, volunteer work, or school (e.g., communication, time management, problem-solving).

• Showcase Enthusiasm: Convey genuine interest in the role and the company. Demonstrate a willingness to learn and contribute to the team.

• Prepare Questions: Have thoughtful questions ready to ask the interviewer about the role, team, and company culture.

📝 Enhancement Note: For this entry-level, seasonal position, the interview will likely focus on assessing your customer service aptitude, reliability, and ability to learn. Be prepared to provide concrete examples that demonstrate your understanding of the responsibilities and your fit with the company's values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, retail, or relevant operational experience. Use keywords from the job description such as "customer service," "cash handling," "merchandising," and "stocking." Quantify achievements where possible.

• Prepare for Interview Questions: Practice answering common retail interview questions, focusing on behavioral examples that showcase your customer service skills, reliability, and ability to work in a team.

• Company Research: Familiarize yourself with Michaels' products, brand values, and commitment to creativity. Understand the seasonal nature of this role and be ready to discuss your availability.

• Highlight Custom Framing Interest: If you have any interest or aptitude for custom framing, be sure to mention it during the application or interview process as it's a key area of specialization for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.