Framer PT

📍 Job Overview

Job Title: Framer PT

Company: Michaels Stores

Location: Myrtle Beach, South Carolina, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-09-15

Experience Level: Entry-level to 2 years

Remote Status: On-site

🚀 Role Summary

• Executes custom framing solutions by building strong customer relationships and providing expert design consultations.

• Drives sales and production targets within the Custom Framing department through personalized customer engagement.

• Ensures operational efficiency by adhering to Standard Operating Procedures (SOPs) and maintaining a safe, clean, and well-merchandised store environment.

• Manages inventory and visual presentation of the ready-made frame department and other assigned retail areas.

• Operates the cash register accurately and handles transactions according to company standards, including supporting Omni-channel processes.

📝 Enhancement Note: This role is focused on a specialized area within retail operations (Custom Framing), requiring a blend of sales, customer service, and technical skills related to framing. The "PT" designation indicates a part-time commitment, likely with flexible scheduling.

📈 Primary Responsibilities

• Engage customers in a consultative sales process to understand their framing needs and recommend appropriate solutions, leveraging elevated selling techniques.

• Design and produce custom framing orders with a high degree of quality, adhering to production timelines and standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers, locating products, and ensuring a positive store experience.

• Uphold company policies and programs, including safety, shrink reduction, and operational compliance.

• Participate actively in inventory management tasks, including truck unloads and stocking, ensuring adherence to established standards.

• Operate the point-of-sale (POS) system with accuracy, managing cash handling and supporting all transaction types, including Omni-channel fulfillment.

• Foster a positive and respectful work environment, embodying company values and acting as a role model for customer interaction and team collaboration.

📝 Enhancement Note: The responsibilities emphasize a proactive sales approach ("personal designer by using Elevated ABC Deliver") and a hands-on production role within the framing department. The inclusion of Omni-channel processes highlights the integration of online and in-store customer experiences.

🎓 Skills & Qualifications

Education: No specific educational degree is mandated, indicating a focus on practical skills and on-the-job training.

Experience:

• 0-2 years of experience in a retail or customer-facing environment.

• Demonstrated ability to learn and operate specialized equipment. Required Skills:

• Basic computer proficiency for POS systems and order management.

• Fundamental measuring skills for accurate framing specifications.

• Ability to safely operate framing equipment and glass cutting tools.

• Strong customer service and interpersonal communication skills.

• Basic merchandising and display maintenance capabilities.

• Familiarity with cash handling and POS transaction procedures.

• Ability to adhere to Standard Operating Procedures (SOPs) and safety guidelines. Preferred Skills:

• Prior retail sales experience, particularly in consultative selling.

• Experience in selling products or services directly to customers.

• Familiarity with custom framing processes and materials.

• Experience with inventory management and stock replenishment.

📝 Enhancement Note: The qualifications are geared towards individuals who can be trained in specialized framing techniques. The preference for retail sales experience suggests a strong emphasis on revenue generation through consultative selling within the framing department.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate their ability to execute and document operational processes. This can be showcased through discussion of past experiences in interviews.

• Ability to articulate and demonstrate understanding of quality control in production processes (e.g., framing order accuracy).

• Understanding of how to maintain and operate specialized equipment safely and efficiently.

• Examples of how customer service and sales skills have directly contributed to revenue or customer satisfaction in previous roles. Process Documentation:

• Understanding of and adherence to Standard Operating Procedures (SOPs) for all framing and retail operations.

• Ability to follow specific workflow protocols for custom framing orders from consultation to completion.

• Documentation of daily tasks related to department maintenance, inventory management, and sales reporting.

📝 Enhancement Note: Given the entry-level nature of the role, a formal portfolio is unlikely. However, candidates will be expected to discuss their process-oriented thinking and ability to follow established procedures, particularly concerning sales, production, and customer service within the framing context.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position in Myrtle Beach, SC, the hourly wage is likely to be within the range of $12 - $17 per hour. This estimate is based on entry-level retail positions in the region and the specific skill set required for custom framing.

Benefits:

• Full-Time Equivalent Benefits (Eligibility may vary based on hours worked and tenure):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits
  • Tuition assistance
  • Adoption assistance
  • Various voluntary insurance options

• All Team Members:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours: This is a part-time position. While the standard full-time workweek is 40 hours, actual hours will vary and are likely to be between 15-30 hours per week. The role requires flexibility to work nights, weekends, and early mornings as needed to cover store operating hours and customer demand.

📝 Enhancement Note: The salary range is an estimation based on typical retail part-time wages in the Myrtle Beach area. The benefits listed are comprehensive, but eligibility for many will depend on the employee's classification (part-time vs. full-time) and hours worked, as is standard in retail environments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Michaels operates as a leading retailer in the arts and crafts sector, serving a broad customer base seeking supplies for creative projects, home decor, and personalized framing solutions. The company's focus is on inspiring creativity and celebrating moments through its product offerings and services.

Company Size: The Michaels Companies, Inc. is a large enterprise, operating over 1,300 stores across North America. This scale provides stability, extensive resources, and opportunities for career development within a well-established retail framework.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. With decades of experience, the company has built a strong brand presence and a deep understanding of its market.

Team Structure:

• Departmental Focus: The Framer operates within a retail store environment, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Custom Framing Specialist.

• Cross-functional Collaboration: While primarily focused on the Custom Framing department, the role requires collaboration with other store associates for general customer service, inventory stocking, and Omni-channel order fulfillment.

• Team Dynamics: The culture emphasizes teamwork, customer-centricity, and a shared passion for creativity. Associates are encouraged to support each other and contribute to a positive shopping environment.

Methodology:

• Customer-Centric Approach: All operations are geared towards providing excellent customer experiences, from initial design consultation to final product delivery.

• Process Adherence: Standard Operating Procedures (SOPs) are critical for ensuring consistency, quality, and safety across all store functions, especially in specialized areas like custom framing.

• Sales-Driven Culture: The company fosters a sales-oriented environment where associates are motivated to drive revenue through product knowledge, consultative selling, and upselling opportunities.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is likely to be fast-paced, customer-focused, and geared towards driving sales. The emphasis on "fueling the joy of creativity" suggests an environment that values passion for the arts and crafts.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations framework, specifically within the specialized Custom Framing department. It's an opportunity for individuals to gain foundational experience in sales, customer service, production, and inventory management within a large retail organization.

Reporting Structure: The Framer typically reports to the Store Manager or an Assistant Store Manager, with functional oversight from a dedicated Framing Department Manager or Lead if the store structure supports it. This structure ensures alignment with overall store objectives and adherence to corporate policies.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer loyalty by providing high-quality products and personalized service. Efficient operation of the framing department also influences overall store efficiency and customer satisfaction.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing design and production skills, becoming an expert in materials, techniques, and style consultation.

• Retail Leadership: Progress into roles such as Framing Department Lead, Assistant Store Manager, or Store Manager, taking on greater responsibility for team leadership, sales strategy, and operational oversight.

• Cross-Functional Roles: Transition into other areas of retail operations, such as visual merchandising, inventory management, or Omni-channel fulfillment, leveraging gained experience.

• Training & Development: Access to company-provided training programs for sales, customer service, and operational best practices, with opportunities for continuous learning.

📝 Enhancement Note: Growth within Michaels often follows a path from associate to specialized roles, then to leadership positions. For a Framer, advancement could mean becoming a senior framer, a department lead, or moving into general store management.

🌐 Work Environment

Office Type: This is a retail store environment. The workspace includes a customer-facing retail floor and a dedicated Custom Framing shop area.

Office Location(s): Myrtle Beach, South Carolina - specifically at 554 Seaboard St. This location is a public retail store setting.

Workspace Context:

• Customer Interaction: The primary workspace involves direct interaction with customers on the retail floor and within the framing consultation area.

• Production Area: The framing shop is equipped with specialized tools like glass cutters and heat presses, requiring a focus on safety and proper equipment operation.

• Team Environment: The role is part of a larger store team, fostering a collaborative atmosphere for customer service and operational support. Stock rooms may not be climate-controlled, and some outdoor work may be required for tasks like truck unloading.

Work Schedule: The schedule is part-time and requires flexibility. This includes working nights, weekends, and potentially early mornings to accommodate store operating hours and customer demand. The nature of retail means peak times often fall on evenings and weekends.

📝 Enhancement Note: The work environment is dynamic and customer-centric. The framing shop requires attention to detail and adherence to safety protocols due to the tools and materials involved. Flexibility in scheduling is a key aspect of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and availability.

• In-Person Interview: A one-on-one interview with the Store Manager or Assistant Store Manager. This will focus on customer service experience, sales aptitude, ability to learn technical skills, and cultural fit with Michaels.

• Skills Assessment/Demonstration: May involve a practical demonstration of basic measuring skills or a discussion about how you would approach a customer design consultation.

• Final Interview (if applicable): Potentially with a higher-level manager or a dedicated framing specialist to discuss in-depth knowledge and experience.

Portfolio Review Tips:

• No Formal Portfolio Required: As this is an entry-level role, a traditional portfolio isn't expected.

• Highlight Relevant Experience: Be prepared to discuss past experiences that demonstrate customer service excellence, sales success, problem-solving skills, and any experience with creative projects or hands-on work.

• Showcase Process Understanding: Articulate your understanding of following procedures, maintaining quality, and ensuring customer satisfaction in previous roles. Use the STAR method (Situation, Task, Action, Result) to describe relevant experiences.

• Demonstrate Enthusiasm: Express genuine interest in custom framing, creativity, and providing exceptional customer experiences.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction, from greeting to consultation and sales closing. Focus on active listening, asking clarifying questions, and offering solutions.

• Problem-Solving: Prepare examples of how you've handled challenging customer situations or resolved issues in a previous job.

• Technical Aptitude: Discuss your comfort level with learning new equipment and processes, and how you ensure accuracy in tasks requiring precision.

📝 Enhancement Note: The interview process will likely assess a candidate's aptitude for sales and customer service, as well as their willingness and ability to learn the technical aspects of custom framing. Emphasizing transferable skills and a positive attitude will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and accessing sales data. Proficiency in basic cash register operations and digital payment systems is essential.

• Custom Framing Software/Design Tools: While not explicitly detailed, stores often use specialized software to help design frames, calculate costs, and generate order details. Familiarity with design interfaces or a willingness to learn them is important.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic to fit frame dimensions.
  • Mat Cutter: For cutting mats to create borders around artwork.
  • Frame Assembly Tools: Including saws, jointers, and hardware for assembling frames.
  • Heat Press: Potentially used for mounting or applying protective finishes.

• Measuring Tools: Tape measures, rulers, and calipers for accurate measurements of artwork and materials.

Analytics & Reporting:

• Sales Reports: Generated from the POS system to track individual and departmental sales performance.

• Inventory Management Systems: To monitor stock levels of frames, mats, glass, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM) elements: Integrated within the POS or separate systems to track customer preferences, order history, and loyalty program information.

• Omni-channel Fulfillment Systems: To manage online orders for in-store pickup or shipment.

📝 Enhancement Note: The technology stack is focused on retail operations, with a strong emphasis on the specialized tools and software required for custom framing production and sales. Candidates should highlight any experience with POS systems, design software, or hands-on production equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and drive sales. This translates to attentive listening and solution-oriented interactions.

• Creativity & Inspiration: Fostering an environment that celebrates creativity and encourages customers to explore their artistic potential. Associates are expected to be knowledgeable and enthusiastic about crafting and art.

• Quality & Craftsmanship: Upholding high standards for all custom framing work, ensuring durability, aesthetic appeal, and customer satisfaction with the final product.

• Teamwork & Collaboration: Working effectively with fellow team members to achieve store goals, support customer needs across departments, and maintain a positive work atmosphere.

• Integrity & Accountability: Adhering to company policies, procedures, and ethical standards in all aspects of the job, from cash handling to customer interactions.

Collaboration Style:

• Cross-Functional Support: Associates are encouraged to assist customers and colleagues across different departments to ensure a seamless shopping experience.

• Process Improvement Feedback: Openness to providing and receiving feedback on operational processes to enhance efficiency and customer service.

• Knowledge Sharing: Encouraging team members to share best practices, tips, and product knowledge, particularly within specialized areas like custom framing.

📝 Enhancement Note: Michaels emphasizes a culture that blends a passion for creativity with operational excellence and strong customer relationships. The values align with creating an inspiring and supportive environment for both employees and customers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales opportunities while simultaneously producing high-quality framing orders within deadlines.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering various framing techniques and design principles.

• Customer Expectations Management: Meeting diverse customer needs and aesthetic preferences for custom framing, which can range from simple to highly complex.

• Seasonal Fluctuations: Adapting to varying customer traffic and demand throughout the year, especially during peak holiday seasons.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, techniques, preservation methods, and design trends through ongoing training and hands-on experience.

• Sales & Customer Service Training: Access to company programs designed to enhance consultative selling skills, customer engagement, and problem-solving abilities.

• Operational Proficiency: Develop skills in inventory management, visual merchandising, and POS system operations.

• Potential for Advancement: Opportunities to progress into leadership roles within the store or explore other operational areas within Michaels.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills and excel in a customer-facing sales environment. Challenges are typical of retail operations but are balanced by clear pathways for skill development and career growth within the company.

💡 Interview Preparation

Strategy Questions:

• Sales Approach: "How would you approach a customer who is unsure about framing options for a valuable piece of art?" (Focus on consultative selling, active listening, and offering solutions based on value and preservation.)

• Quality Control: "Describe a time you ensured the quality of your work on a project. What steps did you take?" (Highlight attention to detail, adherence to standards, and proactive problem-solving.)

• Process Adherence: "Why is it important to follow Standard Operating Procedures in a retail environment like Michaels?" (Emphasize consistency, customer experience, safety, and operational efficiency.)

Company & Culture Questions:

• Motivation: "What interests you about working at Michaels, specifically in the Custom Framing department?" (Connect your passion for creativity, art, or customer service to the company's mission.)

• Teamwork: "Describe a situation where you collaborated with colleagues to achieve a common goal." (Showcase your ability to be a supportive team member.)

• Customer Service Philosophy: "What does excellent customer service mean to you, and how do you deliver it?" (Focus on empathy, problem-solving, and creating positive experiences.)

Portfolio Presentation Strategy:

• Verbal Portfolio: Since no formal portfolio is required, prepare to verbally present compelling examples from your past experiences.

• STAR Method: For each example, clearly outline the Situation, Task, Action, and Result. Focus on achievements related to sales, customer satisfaction, problem-solving, or operational efficiency.

• Skill Demonstration: Be ready to discuss your comfort and aptitude for learning technical skills, such as operating machinery or precise measuring. Express enthusiasm for mastering the craft of framing.

📝 Enhancement Note: Interviews will likely assess your interpersonal skills, sales aptitude, and ability to follow procedures. Demonstrating a genuine interest in art, creativity, and customer satisfaction will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on production experience. Quantify achievements whenever possible (e.g., "Increased sales by X%" or "Handled Y customer inquiries daily").

• Prepare for Interview Scenarios: Practice answering common retail interview questions, particularly those related to customer service, sales techniques, and problem-solving. Be ready to discuss your interest in custom framing.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, especially their Custom Framing services. Understand their commitment to creativity and customer experience.

• Highlight Technical Aptitude: If you have any experience with tools, equipment, or precise tasks, be prepared to discuss it. Emphasize your ability and eagerness to learn new technical skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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