Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Dickson City, Pennsylvania, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: May 01, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales within the custom framing department by providing expert design consultation and solutions.

• Execute operational excellence through adherence to Standard Operating Procedures (SOPs), inventory management, and visual merchandising standards.

• Ensure a positive and efficient customer experience by assisting with general store operations, including product location and Omni-channel fulfillment.

• Maintain a safe, clean, and organized work environment, specifically within the framing area and across the retail floor.

• Operate point-of-sale systems accurately and efficiently, handling cash transactions and supporting overall store financial compliance.

📝 Enhancement Note: This role is situated within a retail environment and focuses on custom framing services. While not a traditional Revenue Operations or Sales Operations role, it involves direct customer interaction, sales targets, inventory management, and process adherence, all critical components of operational efficiency within a retail context. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, akin to sales enablement processes in other industries.

📈 Primary Responsibilities

• Proactively engage customers using the "Elevated ABC Deliver" methodology to build relationships and identify custom framing needs, driving sales and production targets.

• Design and execute high-quality custom framing orders accurately and within established timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as supporting SISO (Ship-from-Store) and Directed Replenishment initiatives.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and maintaining a well-merchandised, in-stock store environment.

• Uphold and execute all Standard Operating Procedures (SOPs) and company programs, ensuring compliance with safety, shrink, and operational standards.

• Participate actively in the truck un-load and stocking processes to ensure timely and accurate inventory replenishment according to established standards.

• Operate the cash register and perform cash handling duties with accuracy and adherence to company policies.

• Acknowledge all customers, assist with product location inquiries, and offer tailored solutions to meet their needs.

• Support and execute Omni-channel processes, such as Buy Online, Pick Up In-Store (BOPIS) and Ship-from-Store.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and operational tasks. The specific mention of "Elevated ABC Deliver" implies a sales training program that candidates should be prepared to discuss and demonstrate understanding of. The emphasis on SOP adherence and shrink/safety programs indicates a need for meticulous attention to detail and process compliance.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent is generally expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer proficiency for system navigation and data entry.

• Fundamental measuring skills for accurate order processing.

• Ability to operate framing equipment, including a glass cutter, safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work effectively in a fast-paced retail environment, managing multiple tasks simultaneously.

• Basic understanding of visual merchandising principles.

Preferred Skills:

• Previous retail sales experience, particularly in custom framing or related art/design services.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with inventory management and stocking procedures.

• Experience with Omni-channel retail operations.

• Basic knowledge of art, design principles, or framing techniques.

📝 Enhancement Note: The required skills are foundational for a retail associate role with a specialized function. The "ability to operate framing equipment" implies a practical, hands-on requirement. Preferred skills point towards candidates who can quickly contribute to sales and revenue generation within the framing department.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this entry-level role, candidates with prior custom framing or design experience may benefit from showcasing examples of their work.

• Demonstrations of problem-solving skills in customer interactions.

Process Documentation:

• Understanding and ability to follow detailed Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Adherence to established quality control processes for custom framing orders.

• Familiarity with inventory tracking and replenishment processes.

📝 Enhancement Note: For an entry-level Framer role, a formal process or systems portfolio is unlikely. The emphasis will be on the candidate's ability to learn and strictly adhere to established company processes and SOPs. Candidates can prepare by being ready to discuss their learning agility and past experiences where they successfully adopted new procedures.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates in Dickson City, Pennsylvania, and considering the specialized framing duties, the estimated hourly wage range is likely between $12.00 - $16.00 per hour. This estimate accounts for the cost of living in the region and typical entry-level retail compensation.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual.

• Tuition assistance programs to support continued education.

• Generous employee discounts on Michaels products.

• Potential for other benefits as per company policy for part-time employees.

Working Hours: This is a PART_TIME position. Actual hours will vary based on business needs, but typically range from 15-25 hours per week. The role requires flexibility to work nights, weekends, and early mornings, as business demands.

📝 Enhancement Note: Salary estimation is based on publicly available data for similar retail positions in the specified geographic area and the part-time nature of the role. Benefits are listed as provided in the company description and are typical for a large retail organization. The working hours reflect the part-time nature and the need for retail flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in North America for arts, crafts, and home décor.

Company Size: Large (Over 10,000 employees). Michaels operates a vast network of stores and has a significant corporate presence.

Founded: 1973. Michaels has a long-standing history and established brand presence in the creative retail sector.

Team Structure:

• The Framer typically operates within a store-level team structure, reporting to a Store Manager or Assistant Store Manager.

• They are part of a department-focused team, with specialized roles like Framers, Visual Merchandisers, and seasonal associates.

Methodology:

• Customer-centric approach, prioritizing relationship building and personalized service ("Elevated ABC Deliver").

• Process-driven operations, with a strong emphasis on adhering to SOPs for consistency and quality.

• Data-informed decision-making at the store level regarding inventory, sales performance, and customer engagement.

• Emphasis on creating a positive and inspiring environment for both customers and employees.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational efficiency within a retail setting. The size and history of Michaels suggest a structured environment with established processes and a strong brand identity.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Function. This role serves as a foundational position within the retail operations of Michaels Stores, focusing on a specific service area (custom framing).

Reporting Structure: The Framer reports to store management (e.g., Store Manager, Assistant Store Manager), who oversee all store operations.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall store efficiency by maintaining a well-organized and stocked environment. Positive customer interactions and quality framing services enhance brand loyalty and repeat business.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering design techniques, equipment operation, and customer consultation.

• Cross-Training: Potential to gain experience in other store departments, such as visual merchandising, inventory management, or customer service, broadening operational skill sets.

• Leadership Potential: With consistent performance and demonstrated leadership capabilities, opportunities may arise for advancement into roles like Key Holder, Assistant Manager, or specialized department lead positions within the store.

• Specialization: Deepen expertise in custom framing, potentially leading to senior framer roles or opportunities within Michaels' manufacturing division (Artistree).

📝 Enhancement Note: This role offers a clear path for individuals interested in retail operations and customer-facing sales. Growth is typically within the retail store hierarchy or specialized departments. The emphasis is on developing practical, hands-on skills and demonstrating reliability and customer focus.

🌐 Work Environment

Office Type: Public Retail Store. The position is based in a Michaels retail store location.

Office Location(s): Dickson City, Pennsylvania (1150 Commerce Blvd).

Workspace Context:

• The primary workspace is the retail floor and the dedicated custom framing area within the store.

• The environment is dynamic and customer-facing, requiring constant interaction with shoppers.

• The framing shop involves specialized equipment like glass cutters and heat presses, necessitating adherence to specific safety protocols.

• Stock rooms and other back-of-house areas are also part of the work environment for tasks like truck unloading and stocking.

• While climate-controlled, some stock rooms may not be. Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: Flexible schedule including nights, weekends, and early mornings. The role is PART_TIME, with hours varying based on business needs.

📝 Enhancement Note: The work environment is a typical retail setting, demanding adaptability, customer engagement, and the ability to manage multiple responsibilities within a busy store. Safety in the framing area is a critical consideration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications against job requirements.

• In-Person Interview: Typically conducted by the Store Manager or Assistant Store Manager. This will likely involve questions about customer service experience, problem-solving abilities, and understanding of the Framer role. Be prepared to discuss your approach to customer engagement and sales.

• Skills Assessment (Practical): Potentially a brief demonstration of basic measuring skills or an explanation of how you would approach a framing consultation.

• Final Interview/Onboarding: If successful, discussions about employment terms, benefits, and onboarding procedures.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on your resume and your ability to articulate your skills and experiences during the interview.

• Prepare specific examples of times you provided excellent customer service, resolved customer issues, or contributed to sales goals in previous roles.

Challenge Preparation:

• Be prepared to answer situational questions, such as: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their design choices?"

• Demonstrate your understanding of the importance of accuracy and quality in custom work.

• Show enthusiasm for the creative aspect of the role and a commitment to learning Michaels' specific processes.

📝 Enhancement Note: The interview process is standard for retail roles. The key is to highlight customer service skills, sales aptitude, and a willingness to learn specific operational and technical skills related to custom framing.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter (Manual or Automated): For cutting mat boards to specified dimensions.
  • Framing Tools: Saws, jointers, staple guns, and other equipment for assembling frames.
  • Heat Press: Used for specific mounting or finishing processes.

• Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

Analytics & Reporting:

• Store-level sales reports (likely accessible through the POS system or internal dashboards).

CRM & Automation:

• Basic CRM functionalities may be integrated into the POS system for customer order history and contact information.

• Omni-channel fulfillment systems for managing online orders and in-store pickups.

📝 Enhancement Note: Proficiency with specific framing equipment is a technical requirement. Familiarity with retail POS systems and basic inventory tracking is beneficial. The emphasis is on practical, hands-on tools rather than complex software suites.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through personalized service and high-quality custom framing solutions.

• Creativity & Inspiration: Fostering an environment that encourages creative expression for both customers and employees.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all actions.

• Efficiency & Quality: Striving for operational excellence in sales, production, and store maintenance.

Collaboration Style:

• The team operates collaboratively within the store, with Framers working closely with sales associates and management.

• Open communication is encouraged for problem-solving and ensuring smooth workflow, especially when managing custom orders and customer inquiries.

• A supportive environment where team members assist each other to meet customer needs and operational targets.

📝 Enhancement Note: The culture aligns with the retail industry's focus on customer service, teamwork, and operational efficiency. The creative aspect of Michaels adds a unique dimension, encouraging a positive and inspiring atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing both customer sales consultations and the timely, high-quality production of custom framing orders can be demanding.

• Customer Expectations: Meeting diverse customer design preferences and budget constraints while delivering a premium framing solution requires strong consultative skills.

• Technical Skill Acquisition: Mastering the operation of specialized framing equipment and achieving consistent quality can require a learning curve.

• Pace of Retail: Adapting to the fast-paced nature of a retail environment, including busy periods and fluctuating customer traffic.

Learning & Development Opportunities:

• Formal Training: Michaels provides training on custom framing techniques, equipment operation, sales processes, and customer service standards.

• On-the-Job Learning: Continuous learning through hands-on experience, mentorship from experienced framers and managers.

• Product Knowledge: Deepening expertise in framing materials, design trends, and conservation techniques.

• Career Advancement: Opportunities to grow into leadership roles within the store or specialize further in custom framing services.

📝 Enhancement Note: The challenges are typical for a specialized retail role that combines sales, service, and technical execution. The growth opportunities are framed within the context of a large retail organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully helped a customer find the perfect solution for their needs." (Focus on customer service, problem-solving, and sales consultation).

• "How would you handle a situation where a customer is unhappy with a custom framing order?" (Assess conflict resolution and customer recovery skills).

• "What interests you about custom framing, and how do you approach learning new technical skills?" (Gauge enthusiasm for the craft and learning agility).

Company & Culture Questions:

• "What do you know about Michaels, and why do you want to work here?" (Demonstrate research and alignment with company values).

• "How do you contribute to a positive team environment?" (Assess collaboration and interpersonal skills).

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally present compelling examples from your past experiences that demonstrate your relevant skills (customer service, sales, problem-solving, attention to detail).

• Be ready to discuss your understanding of the custom framing process and express your eagerness to learn Michaels' specific methods and use their equipment.

• Highlight any relevant experience with art, design, or hands-on craftsmanship.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service, sales aptitude, and a willingness to learn technical skills. Emphasize how past experiences translate to success in this specific role.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any technical or hands-on skills, and your ability to follow procedures. Use keywords from the job description such as "customer service," "sales," "custom framing," "measuring skills," and "equipment operation."

• Interview Preparation: Practice answering common retail interview questions, focusing on behavioral examples that showcase your skills in communication, problem-solving, and customer engagement. Be ready to discuss your interest in custom framing.

• Company Research: Familiarize yourself with Michaels Stores' brand, values, and commitment to creativity. Understand the importance of the custom framing department to the overall business.

• Prepare Questions: Have a few thoughtful questions ready to ask the interviewer about the team, daily responsibilities, or opportunities for growth within the store.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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