framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Minneapolis, Minnesota, United States

Job Type: Part time

Category: Retail Operations

Date Posted: 2026-10-02

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through expert custom framing consultations and solutions.

• Maintain exceptional visual merchandising standards and ensure product availability within the framing department and throughout the store.

• Execute operational duties including cash handling, inventory management, and adhering to Standard Operating Procedures (SOPs) to ensure efficient store operations.

• Contribute to a positive and safe work environment by upholding company values and supporting team-based initiatives.

📝 Enhancement Note: While the job title is "Framer," the responsibilities extend beyond just the technical aspects of framing. This role is deeply integrated into the retail operations of Michaels Stores, emphasizing customer relationship building, sales, and general store upkeep. The "0-2 years" experience level suggests that comprehensive training will be provided for the specialized framing skills.

📈 Primary Responsibilities

• Engage customers in consultative sales conversations to understand their framing needs and recommend suitable solutions, utilizing Elevated ABC Deliver methodology to build lasting relationships.

• Design and produce high-quality custom framing orders accurately and within established timelines, ensuring customer satisfaction.

• Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting with product location, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs for all operational tasks, including cash handling, safety protocols, and shrink reduction initiatives.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Operate the cash register and execute all cash handling procedures with accuracy and integrity.

• Support and execute Omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

• Maintain a safe, clean, and clutter-free work environment, including the framing shop, by adhering to all safety guidelines and equipment operation standards.

📝 Enhancement Note: The responsibilities highlight a blend of specialized custom framing duties and broader retail operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, which candidates should be prepared to discuss in terms of their customer interaction strategies.

🎓 Skills & Qualifications

Education: While no specific educational degree is listed as a requirement, a foundational understanding of basic math and measurement is essential for framing accuracy.

Experience: 0-2 years of experience in a customer-facing or operational role.

Required Skills:

• Basic computer skills for point-of-sale (POS) and potential system navigation.

• Proficiency in basic measuring skills for accurate frame design and production.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Demonstrated ability to adhere to Standard Operating Procedures (SOPs).

• Effective cash handling and transaction processing skills.

• Physical ability to perform tasks such as bending, lifting, carrying, reaching, and standing for extended periods. Preferred Skills:

• Previous retail experience, ideally in a sales or customer service capacity.

• Experience in selling products and/or services, with a proven ability to consult and close sales.

• Familiarity with art handling or visual merchandising principles.

• Experience with inventory management or stock replenishment processes.

📝 Enhancement Note: The "0-2 years" experience level indicates that the company is open to training individuals with strong foundational skills. The preferred skills point towards candidates who can quickly adapt to sales and customer consultation aspects of the role, potentially accelerating their contribution to revenue generation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documentation of successful customer interactions and sales consultations, particularly those involving problem-solving or consultative selling.

• Examples of work demonstrating quality and attention to detail, such as sketches, design concepts, or completed projects (if applicable and shareable).

• Evidence of adherence to established procedures or workflows in previous roles, showcasing an understanding of SOPs.

• Any quantifiable achievements related to sales, customer satisfaction, or operational efficiency from prior positions. Process Documentation:

• Ability to follow and document established framing design and production workflows.

• Understanding of how to execute and potentially improve stock replenishment and merchandising processes.

• Demonstrated ability to manage transaction processes and cash handling procedures accurately.

📝 Enhancement Note: For a role with limited formal experience requirements, a portfolio would likely focus on demonstrating transferable skills. Candidates should be prepared to articulate how their past experiences in customer service, sales, or even personal projects demonstrate their ability to learn and execute the required framing and operational processes.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour. This range is aligned with entry-level to early-career retail positions in the Minneapolis area, considering the required skills and part-time nature of the role.

Benefits:

• 401(k) with employer match: A retirement savings plan with company contributions to help build long-term financial security.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for individuals and families.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Pre-tax options for public transportation expenses.

• Tuition Assistance: Support for continuing education and professional development.

• Adoption Assistance: Financial support for employees growing their families through adoption.

• Voluntary Insurance Options: Additional insurance policies for enhanced protection.

• Employee Discounts: Significant discounts on Michaels products and services, fueling personal creativity.

Working Hours: As a part-time position, working hours will vary but are expected to be around 20-30 hours per week. The role requires flexibility to work nights, weekends, and early mornings to meet business needs.

📝 Enhancement Note: The stated salary range is competitive for part-time retail roles in Minneapolis, especially considering the specialized skills involved in custom framing. The comprehensive benefits package, including tuition assistance and adoption support, indicates Michaels' commitment to employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading destination for creative supplies and custom framing, serving a broad customer base interested in DIY projects, art, and celebrations. This industry context means the culture often values creativity, passion for craft, and customer inspiration.

Company Size: Over 1,300 stores in North America. This large retail footprint suggests a structured, process-driven environment with established operational standards and opportunities for advancement within a significant organization.

Founded: 1973. With decades of experience, Michaels has a well-established brand identity and operational expertise in the arts and crafts sector.

Team Structure:

• The framing team typically consists of a Framer and potentially a Framing Manager or Store Manager overseeing operations. Collaboration with other store associates for general customer service and operational support is key.

• Reporting structure is generally hierarchical, with the Framer reporting to store leadership who oversee sales, operations, and customer experience.

• Cross-functional collaboration involves working with sales associates to identify customer needs, support staff for inventory and merchandising, and potentially corporate teams for operational guidelines and training. Methodology:

• Data analysis is likely focused on sales performance, customer engagement metrics, and inventory turnover within the framing department.

• Workflow planning centers around the custom framing order process, from consultation to production and fulfillment, ensuring efficiency and quality.

• Automation is less likely to be a primary focus for this specific role, but efficiency practices in production and customer service are paramount.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels is likely to be energetic, creative, and customer-centric. For an operations role like Framer, understanding the blend of creative solutions and efficient retail processes is crucial. The large company size offers a stable work environment with potential for internal growth.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to early-career position within the retail operations framework. It focuses on executing defined processes, developing specialized technical skills (framing), and contributing to customer satisfaction and sales.

Reporting Structure: The Framer typically reports to a Store Manager or Assistant Store Manager, who oversees all store operations, including sales, customer service, and departmental performance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and customer acquisition. Their ability to create quality products and provide excellent service contributes to customer loyalty and repeat business, positively influencing overall store performance and profitability.

Growth Opportunities:

• Specialized Skill Development: Opportunity to become an expert in custom framing design, production techniques, and consultative sales, potentially leading to a Senior Framer or Framing Specialist role.

• Retail Leadership Path: Potential to advance into roles like Framing Manager, Sales Associate, Key Holder, Assistant Store Manager, or Store Manager, by demonstrating strong operational, sales, and leadership capabilities.

• Cross-Departmental Experience: Gaining experience in other store departments can broaden operational knowledge and prepare for broader retail management roles.

📝 Enhancement Note: While the immediate role is focused on framing, Michaels provides a clear pathway for career progression within its extensive retail network. Demonstrating strong performance in sales, operations, and customer service can open doors to various leadership and management opportunities.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically the framing shop within the Minneapolis Michaels store. This means constant interaction with customers and a dynamic, fast-paced atmosphere.

Office Location(s): The specific store is located at 1620 New Brighton Blvd, Minneapolis, MN. This location is a standard retail environment with climate-controlled public areas.

Workspace Context:

• The framing shop is a dedicated area within the store where custom framing consultations and production take place. It requires a combination of customer interaction space and a functional workspace for cutting, assembling, and finishing frames.

• Access to framing equipment, glass cutters, heat presses, and POS systems is integral to the workspace.

• Opportunities for team interaction exist with other store associates, contributing to a collaborative retail team environment.

Work Schedule: The role requires flexibility to work nights, weekends, and early mornings. While part-time, it necessitates availability during peak retail hours and operational periods.

📝 Enhancement Note: The work environment is typical of a busy retail store, requiring adaptability and a customer-first mindset. The framing shop itself is a specialized area where precision and creativity meet operational demands.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Manager. Expect questions about customer service experience, problem-solving abilities, and understanding of retail operations.

• Skills Assessment/Demonstration: Potential for a practical assessment involving basic measuring, discussing framing solutions, or demonstrating an understanding of safety procedures.

• Final Interview: May involve a discussion about career aspirations, cultural fit with Michaels, and a final review of qualifications.

Portfolio Review Tips:

• Focus on Transferable Skills: Since formal framing experience may be minimal, highlight any projects or experiences demonstrating attention to detail, design sensibility, problem-solving, or customer interaction.

• Showcase Customer Service: Provide examples of how you've effectively handled customer needs, resolved issues, or gone above and beyond.

• Demonstrate Process Adherence: If you have experience following SOPs, mention specific instances where you ensured compliance and efficiency.

• Highlight Sales Aptitude: Discuss any experience in consultative selling, upselling, or achieving sales targets.

Challenge Preparation:

• Customer Scenario: Be prepared to discuss how you would handle a customer with a specific framing request, budget constraints, or aesthetic preferences.

• Problem-Solving: Think about how you would address a situation where a framing order is delayed or a customer is unhappy with the result.

• Operational Awareness: Understand the importance of store opening/closing procedures, cash handling, and maintaining a clean and safe environment.

📝 Enhancement Note: For this role, the "portfolio" will be less about formal design work and more about demonstrating a well-rounded skill set for retail operations and customer engagement. Candidates should be ready to articulate their experiences and readiness to learn the specialized framing aspects.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing transactions, managing sales, and potentially customer order entry. Proficiency with cash handling and card processing is essential.

• Framing Equipment: Specific tools for cutting mats, glass, and assembling frames. Training will be provided, but a willingness to learn and operate machinery safely is key.

• Glass Cutter: A specialized tool for precision glass cutting, requiring careful handling and accuracy.

• Heat Press: Used in some framing processes, requiring understanding of temperature and pressure settings.

Analytics & Reporting:

• Sales Reporting Tools: Basic access to sales data for the framing department to track performance against goals.

• Inventory Management Systems: Used for tracking stock levels of frames, mats, glass, and hardware.

CRM & Automation:

• Customer Database/CRM: May be used to track custom framing orders, customer preferences, and sales history.

• Order Management System: For creating, tracking, and managing custom framing orders from consultation to completion.

📝 Enhancement Note: The technology stack is primarily focused on retail POS and specialized framing equipment. The emphasis is on practical application and operational efficiency rather than complex data analytics or automation platforms.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A commitment to providing exceptional service and creating memorable experiences for every customer.

• Creativity & Inspiration: Fostering an environment that encourages creative expression and helps customers bring their artistic visions to life.

• Teamwork & Collaboration: Working together effectively with colleagues to achieve store goals and support each other.

• Integrity & Accountability: Upholding honest business practices, taking responsibility for actions, and adhering to company standards.

• Efficiency & Quality: Striving for operational excellence, ensuring that custom framing work is completed accurately and on time, while maintaining a well-organized store.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to assist customers throughout their shopping journey and support overall store operations.

• Process Review Culture: Adhering to established SOPs and contributing to a culture of continuous improvement by identifying opportunities for efficiency gains.

• Knowledge Sharing: Willingness to share best practices and learn from colleagues, particularly regarding framing techniques and customer service strategies.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational discipline. For a Framer, this means being both a skilled artisan and a reliable member of the retail operations team, contributing to a positive customer experience and efficient store management.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creativity with Efficiency: Juggling the artistic demands of custom framing with the need for timely production and sales targets in a retail environment.

• Customer Consultation Complexity: Effectively understanding and translating diverse customer visions and needs into tangible framing solutions, sometimes with unique or challenging artwork.

• Physical Demands: Performing physically demanding tasks such as lifting, standing for long periods, and working with specialized equipment, while maintaining focus and precision.

• Adapting to Retail Fluctuations: Managing workflow during peak seasons and adapting to changing customer demands and store operational needs.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to deepen expertise in specialized framing methods, materials, and design principles.

• Sales and Customer Service Training: Developing stronger consultative sales skills and customer relationship management capabilities.

• Retail Operations Management: Gaining exposure to broader store operations, which can pave the way for leadership roles.

• Product Knowledge Expansion: Learning about a wide range of art supplies, craft materials, and framing options to better serve customers.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies. The challenges are typical of a hands-on retail position, with a strong emphasis on customer interaction and operational execution.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for a unique need. How did you approach the consultation?" (Focus on consultative selling and problem-solving).

• "How would you handle a situation where a customer is unhappy with a custom framing order?" (Assess conflict resolution and customer service skills).

• "Explain your understanding of maintaining a safe and organized workspace. What steps would you take to ensure this in the framing area?" (Evaluate safety awareness and adherence to SOPs). Company & Culture Questions:

• "What do you know about Michaels Stores and our commitment to creativity?" (Demonstrate research and alignment with company values).

• "How do you approach working as part of a team in a retail environment?" (Assess collaboration and team fit).

• "How do you ensure accuracy and quality in your work, especially when dealing with detailed tasks?" (Highlight attention to detail and process adherence). Portfolio Presentation Strategy:

• Highlight Customer Service Wins: Share anecdotes about positive customer interactions and how you exceeded expectations.

• Showcase Problem-Solving: Discuss instances where you encountered a challenge and how you effectively resolved it.

• Emphasize Learning Agility: If you have limited framing experience, articulate your eagerness and ability to quickly learn new skills and operate equipment safely.

• Quantify Achievements: Whenever possible, use numbers to demonstrate impact (e.g., "assisted an average of X customers per shift," "contributed to Y% increase in framing sales").

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service ethic, a willingness to learn specialized skills, and an understanding of retail operational standards. Candidates should be ready to speak to their transferable skills and enthusiasm for the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Stores careers portal.

• Customize your resume: Tailor your resume to highlight customer service, sales experience, any experience with tools or detailed work, and your ability to follow procedures. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "equipment operation."

• Prepare your "portfolio" of experiences: Be ready to discuss specific examples from past roles or personal projects that demonstrate your attention to detail, problem-solving skills, and customer interaction abilities.

• Research Michaels: Understand the company's mission, values, and product offerings, particularly in custom framing. Be prepared to articulate why you are a good fit for their creative and customer-focused environment.

• Practice interview questions: Rehearse answers to common retail interview questions, focusing on your strengths in customer service, operational adherence, and your eagerness to learn the framing craft.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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