Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Store - 5006 NY Rt 23, Oneonta, NY, United States

Job Type: Full time

Category: Retail Operations / Customer Service

Date Posted: September 12, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing solutions and exceptional service.

• Drive sales and production targets by effectively selling custom framing services and related products.

• Maintain high standards of store presentation, including merchandising, stocking, and cleanliness, particularly within the framing department and ready-made frame areas.

• Execute operational procedures, including cash handling, inventory management, and assisting with omni-channel processes, to ensure efficient store operations.

• Contribute to a positive and safe work environment by adhering to company policies, safety programs, and demonstrating respectful interaction with colleagues and customers.

📝 Enhancement Note: This role is fundamentally a customer-facing retail position with a specialized focus on custom framing. While it doesn't directly align with traditional Revenue or Sales Operations roles focused on B2B sales processes, it requires strong operational execution within a retail environment, including sales, inventory, and customer relationship management at the individual consumer level. The "Framer" title implies a hands-on production component alongside sales and service.

📈 Primary Responsibilities

• Develop and nurture customer relationships by providing expert consultations for custom framing solutions, ensuring a memorable and satisfactory experience.

• Achieve individual sales and production goals by effectively presenting framing options, upselling complementary products, and closing sales.

• Execute custom framing orders with meticulous attention to quality and adherence to established timelines, ensuring customer satisfaction.

• Manage and maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned retail areas, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Deliver outstanding customer service by actively acknowledging customers, assisting with product location, offering solutions, and ensuring a well-organized and fully stocked shopping environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws, regulations, and internal standards.

• Actively participate in and support shrink and safety programs to minimize loss and ensure a secure workplace for both team members and customers.

• Foster a positive and respectful work environment by interacting constructively with colleagues, maintaining a positive attitude, and upholding the organization's vision and values.

• Participate in truck unloading and stocking processes, ensuring adherence to established truck standards and operational efficiency.

• Operate the cash register accurately and efficiently, executing all cash handling procedures according to company standards.

• Assist customers with various omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to provide a seamless customer journey.

📝 Enhancement Note: The responsibilities emphasize a blend of direct sales, customer service, production/craftsmanship (framing), and general retail operations. The mention of "Elevated ABC Deliver" suggests a specific sales methodology focused on building rapport and delivering value, which is a key operational aspect for customer engagement.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: 0-2 years of experience in a customer-facing role.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential inventory management software.

• Fundamental measuring skills to accurately assess artwork and frame dimensions.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Proven ability to handle cash transactions accurately and efficiently.

• Basic merchandising and stocking skills to maintain department presentation.

• Strong interpersonal and communication skills for effective customer interaction and relationship building.

• Ability to work collaboratively within a team environment. Preferred Skills:

• Prior retail experience, particularly in a sales-oriented environment.

• Experience in selling products and/or services directly to customers, with a demonstrated ability to meet sales targets.

• Familiarity with custom framing processes and materials.

• Basic knowledge of art presentation and preservation techniques.

📝 Enhancement Note: The "0-2" years of experience suggests this role is entry-level, with a strong emphasis on trainable skills like operating equipment and customer engagement rather than extensive prior experience. The "basic" qualifiers for computer and measuring skills indicate that proficiency will be developed on the job or through training.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate their ability to:
  • Design and execute creative solutions: Showcase examples of personal projects or past work where you designed or created something tangible, especially if it involved custom work or attention to detail.
  • Manage projects from concept to completion: Describe instances where you took an idea or customer request and saw it through to a finished product, highlighting problem-solving and execution.
  • Utilize tools and equipment: Mention any experience with tools, machinery, or creative software that demonstrates your technical aptitude and ability to learn new systems.
  • Achieve measurable results: If applicable, provide examples of how your efforts in previous roles led to positive outcomes, such as increased sales, improved customer satisfaction, or efficient task completion.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs).

• Be ready to explain how they would approach learning and implementing new operational processes or sales techniques as introduced by the company.

• Demonstrate an understanding of how accurate order fulfillment and quality control contribute to overall customer satisfaction and operational efficiency.

📝 Enhancement Note: For this retail-focused role, the "Portfolio" section is interpreted as an opportunity for candidates to showcase their practical skills and project experience, rather than a formal collection of business operations documents. The emphasis is on demonstrating capability and a willingness to learn and execute company processes.

💵 Compensation & Benefits

Salary Range: $16.25 - $19.10 per hour.

Benefits:

• Retirement Savings: 401(k) with employer match.

• Health & Wellness: Medical, dental, and vision coverage; telemedicine services.

• Financial Flexibility: Flexible spending accounts, commuter benefits.

• Professional Development: Tuition assistance, adoption assistance.

• Insurance: Various voluntary insurance options.

• Employee Perks: Employee discounts on Michaels products, access to partner discount programs.

• Support: Employee Assistance Program (EAP).

Working Hours: Full-time position, with hours potentially including nights, weekends, and early mornings. The role requires 40 hours per week, with potential for overtime compensation in accordance with state and local laws.

📝 Enhancement Note: The salary range is based on the provided data. The benefits listed are comprehensive and typical for a full-time retail position, offering significant value beyond the hourly wage, particularly the 401(k) match and tuition assistance which can support long-term financial and career growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores across the US and Canada.

Company Size: Large (over 10,000 employees globally). This size indicates a structured organization with established processes and significant market presence.

Founded: 1973. With decades of experience, Michaels has a deep understanding of its customer base and the retail landscape.

Team Structure:

• Store-Level Operations: This role is part of a store team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead if applicable.

• Cross-functional Collaboration: Team members collaborate daily on sales, customer service, stocking, and operational tasks. Collaboration extends to supporting omni-channel fulfillment and maintaining store standards.

• Specialization: While the core team handles general retail duties, the Framer role has a specialized focus on custom framing, requiring specific skill sets and product knowledge.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships ("Elevated ABC Deliver") and providing solutions.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for all operational and sales activities.

• Data-Driven Merchandising: Utilization of programs like SISO and Directed Replenishment for inventory management.

• Safety & Compliance: A strong focus on maintaining safety protocols and ensuring compliance with company policies and legal requirements.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is deeply rooted in fostering creativity and community. For a Framer, this translates to a role where artistic expression meets customer service and sales within a structured, large-scale retail environment. The emphasis on SOPs and safety is critical for consistent operational execution across many locations.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, individual contributor role focused on front-line retail operations, customer service, and a specialized craft (framing). It's a foundational position within the retail operations structure.

Reporting Structure: Typically reports to a Store Manager or Assistant Manager, with direct oversight from a department lead if one exists for framing.

Operations Impact: The Framer's impact is primarily on the direct customer experience, sales generation within their department, and the visual presentation of their assigned retail areas. Their operational efficiency directly contributes to store revenue and customer retention.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, materials, and sales, potentially leading to specialized framing roles or certifications.

• Advancement within Retail: Potential to move into roles like Lead Framer, Keyholder, Assistant Store Manager, or Store Manager, progressing through the retail management hierarchy.

• Cross-Training: Opportunity to gain experience in other store departments (e.g., merchandising, cash wrap) to broaden retail operational knowledge.

• Corporate Opportunities: While less direct, exceptional performance could lead to opportunities in visual merchandising, training, or operations support at a regional or corporate level, particularly within the framing division.

📝 Enhancement Note: The growth path is clearly defined within the retail operations structure. The key is demonstrating proficiency in both the craft of framing and the operational aspects of sales, customer service, and store management. For operations professionals looking to transition, this role offers a hands-on understanding of the customer interface and retail execution.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated framing shop area within the store.

Office Location(s): Store - 5006 NY Rt 23, Oneonta, NY. This is a specific, physical retail location.

Workspace Context:

• Customer Interaction: The environment is dynamic and customer-focused, requiring constant engagement and service.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and potentially basic computer systems for inventory and POS.

• Team Interaction: Close collaboration with other store associates is essential for daily operations, customer support, and task completion.

Work Schedule: Full-time (40 hours/week) with flexibility required for nights, weekends, and early mornings. This schedule is typical for retail operations to ensure store coverage during peak customer hours.

📝 Enhancement Note: This is a hands-on, in-person role. The "work environment" is a typical retail store, which means it can be fast-paced, requires standing for extended periods, and involves direct interaction with the public. The framing shop itself may have specific environmental considerations related to tools and materials.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an application review and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Candidates will likely participate in an in-person interview at the store. This may include:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and how they handle challenging situations.
  • Situational Questions: Posing scenarios related to customer interactions, sales opportunities, or operational tasks to gauge their approach.
  • Skills Assessment: A practical demonstration or discussion about operating framing equipment, measuring skills, or handling customer inquiries.

• Managerial Interview: A final interview with the Store Manager or designated hiring manager to discuss fit with company culture, career aspirations, and overall suitability for the role.

Portfolio Review Tips:

• Highlight Practical Skills: Since a formal portfolio isn't typical, prepare to discuss specific examples of your work:

  • Creative Projects: Bring photos or describe personal projects where you showcased artistic talent, attention to detail, or custom creation. This is especially relevant for framing.
  • Customer Service Successes: Be ready with anecdotes illustrating how you went above and beyond for a customer, resolved an issue, or built rapport.
  • Problem-Solving Examples: Share instances where you identified a problem (e.g., in a past job, school project) and implemented a solution.

• Demonstrate Operational Aptitude:

  • Process Understanding: Talk about how you've followed procedures in previous roles and your understanding of SOPs.
  • Sales Acumen: Be prepared to discuss your approach to selling and how you identify customer needs.
  • Technical Capability: Mention any experience with tools, equipment, or even software that shows you can learn and operate technical systems.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction, from greeting to consultation to closing a sale, focusing on custom framing.

• Problem-Solving Exercise: You might be asked how you would handle a customer complaint, an inventory discrepancy, or a rush order.

• Product Knowledge: While not expected to be an expert initially, show enthusiasm for learning about Michaels' products and framing options.

📝 Enhancement Note: For this role, "portfolio" refers more to a demonstration of skills and experience through discussion and examples rather than a curated document. The interview process will likely focus on practical application and behavioral fit within a retail environment.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially heat presses for certain applications.

• Glass Cutting Tools: Essential for precise glass sizing for frames.

• Measuring Tools: Rulers, tape measures, and potentially specialized framing measurement devices.

• Cash Register/POS System: For processing sales transactions, managing customer accounts, and potentially inventory lookups.

• Basic Computer: For accessing training materials, company portals, and potentially inventory or POS interfaces.

Analytics & Reporting:

• Sales Reports: Access to personal and store sales performance data to track progress against targets.

• Inventory Management Systems: Likely utilized for tracking stock levels of frames, mats, and supplies.

• POS Data: Transactional data used for reporting on sales volume, product mix, and customer purchasing habits.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a formal B2B CRM, the "Elevated ABC Deliver" methodology implies a customer-centric approach to building relationships and tracking customer preferences for framing.

• Omni-channel Fulfillment Systems: Tools to manage and process online orders for in-store pickup or ship-from-store.

📝 Enhancement Note: The technology stack is focused on operational efficiency at the store level, with specialized tools for the framing craft and standard retail systems for sales and inventory. Proficiency in these tools is expected to be learned on the job, with basic computer literacy being a prerequisite.

👥 Team Culture & Values

Operations Values:

• Customer First: A core value of prioritizing customer needs and ensuring a positive experience through service and creative solutions.

• Creativity & Passion: Encouraging a passion for art, craft, and creative expression, which is central to Michaels' brand and the framing service.

• Teamwork & Collaboration: Fostering a supportive environment where associates work together to achieve store goals and assist customers.

• Integrity & Respect: Upholding ethical standards in all interactions, treating colleagues and customers with respect, and acting with honesty.

• Efficiency & Quality: Balancing speed of service with high-quality craftsmanship and operational execution.

Collaboration Style:

• Hands-on Support: Team members are expected to actively assist each other with tasks, customer service, and operational duties across departments.

• Open Communication: Encouraging clear and respectful communication to resolve issues, share information, and coordinate efforts.

• Shared Responsibility: A culture where everyone contributes to maintaining store standards, achieving sales targets, and ensuring customer satisfaction.

📝 Enhancement Note: The culture emphasizes a blend of creative energy and structured retail operations. For a Framer, this means being both an artist and a sales professional, working collaboratively within a team that values customer engagement and operational excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Craftsmanship and Speed: The primary challenge is to deliver high-quality, custom framing solutions efficiently, meeting customer expectations for both artistry and turnaround time.

• Managing Diverse Customer Needs: Each customer's artwork and vision for framing is unique, requiring adaptability, creative problem-solving, and strong consultative sales skills.

• Product Knowledge Acquisition: Mastering the extensive range of frame styles, matting options, glass types, and preservation techniques can be challenging but rewarding.

• Maintaining Store Standards: Juggling direct customer service, framing production, stocking, and general store upkeep requires excellent time management and prioritization skills.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing design, techniques, and materials, potentially becoming a go-to expert.

• Sales & Customer Service Training: Develop advanced consultative selling techniques and customer relationship management skills through company programs.

• Retail Operations Fundamentals: Gain a solid understanding of retail processes including inventory management, visual merchandising, and POS operations.

• Leadership Potential: For ambitious individuals, this role serves as a stepping stone to leadership positions within Michaels stores.

📝 Enhancement Note: The challenges are typical of specialized retail roles, requiring a blend of technical skill, customer interaction, and operational efficiency. The growth opportunities are clear pathways within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" or "How would you approach a customer who is unsure about framing options for a valuable piece of art?"

• Sales Approach: "How would you identify an upsell opportunity for a customer looking for a simple frame?" or "What is your approach to consultative selling?"

• Problem-Solving: "Imagine a customer needs a frame by tomorrow, but our standard turnaround is 3 days. What steps would you take?" or "How would you prioritize tasks if you had multiple customers waiting and a framing order to complete?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in working for Michaels?"

• "How do you contribute to a positive team environment?"

• "What does 'customer-centric' mean to you in a retail setting?" Portfolio Presentation Strategy:

• Showcase Your Craft: If you have personal framing projects or artistic creations, be ready to describe them and highlight your process, attention to detail, and creative choices.

• Quantify Achievements: For any past roles, use numbers to illustrate your impact (e.g., "Increased framing sales by X%," "Handled an average of Y customer inquiries per day").

• Demonstrate Learning Agility: Emphasize your ability to learn new equipment, processes, and product knowledge quickly and effectively.

• Articulate Your "Why": Be clear about why you are interested in custom framing and customer service at Michaels.

📝 Enhancement Note: Interview preparation should focus on demonstrating a passion for creativity, strong customer service skills, a willingness to learn technical aspects of framing, and an understanding of retail operational flow.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any hands-on or craft-related skills, and your ability to follow procedures. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "cash handling."

• Portfolio Preparation: While not a formal portfolio, prepare to discuss specific examples of your creative work, problem-solving abilities, and customer service successes. If you have photos of custom framing or artistic projects, have them ready to share.

• Interview Practice: Practice answering behavioral and situational questions related to customer interactions, sales scenarios, and operational tasks. Role-play common customer service challenges and framing consultations.

• Company Research: Familiarize yourself with Michaels' mission, values, and the scope of their custom framing services. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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