Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Kitchener, Ontario, Canada

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: October 04, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer experiences by building relationships and providing tailored custom framing solutions.

• Drive sales and production targets within the custom framing department through effective consultation and service.

• Maintain high standards of quality and timeliness for all custom framing orders.

• Ensure visual merchandising standards are met for ready-made frames and other assigned store areas, supporting efficient inventory management.

• Uphold operational excellence by adhering to Standard Operating Procedures (SOPs), safety programs, and cash handling standards.

📝 Enhancement Note: This role is positioned as an entry-level opportunity, focusing on customer interaction, sales, and operational execution within a retail environment, specifically within the custom framing department. The emphasis is on building customer relationships and delivering quality custom solutions, which implies a need for strong interpersonal skills and attention to detail, rather than advanced operations strategy.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by actively engaging, understanding needs, and offering personalized custom framing solutions using the Elevated ABC Deliver methodology.

• Achieve and exceed sales and production goals for custom framing orders, directly contributing to departmental revenue.

• Execute custom framing orders with a high degree of quality, precision, and adherence to specified timelines.

• Manage the presentation and organization of the ready-made frame department, including SISO (Single Item, Single Outlet) and Directed Replenishment processes, to ensure a visually appealing and well-stocked shopping environment.

• Provide friendly, helpful customer service by assisting shoppers with product location, offering solutions, and ensuring the store is well-merchandised and adequately stocked.

• Operate the cash register and process transactions accurately, adhering to all cash handling and security standards.

• Support company-wide shrink and safety initiatives by following established procedures and promoting a secure work environment.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget constraints.

• Assist with and execute Omni-channel processes, such as Buy Online, Pick Up In Store (BOPIS) and ship-from-store, to enhance customer convenience and operational efficiency.

• Maintain a safe, clean, and clutter-free environment throughout the store, particularly in the framing area.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer sales, operational execution within a retail setting, and adherence to company-specific programs and methodologies like "Elevated ABC Deliver." The focus is on practical application of skills rather than strategic development of operations processes.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in basic academic principles is assumed for effective communication and learning.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer proficiency for system navigation and potential order entry.

• Fundamental measuring skills for accurate order specification and production.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Basic cash handling and transaction processing skills.

• Physical stamina to stand for extended periods, lift moderately heavy items, and perform bending and reaching tasks. Preferred Skills:

• Previous retail sales experience, demonstrating an ability to influence purchasing decisions and meet sales targets.

• Experience in selling products or services, with a proven track record of understanding customer needs and providing solutions.

• Familiarity with custom framing processes or a strong aptitude for learning craft-related skills.

• Basic merchandising skills for maintaining an appealing store presentation.

📝 Enhancement Note: The qualifications emphasize practical, hands-on skills and a customer-centric attitude. The "0-2 years" experience level indicates that extensive prior experience is not a prerequisite, but a willingness to learn and a foundational understanding of customer service and basic operational tasks are essential.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences demonstrating:
  • Customer Interaction & Problem-Solving: Examples of how you've helped customers find solutions or overcome challenges.
  • Quality Execution: Instances where you've completed a task or project to a high standard of quality and accuracy.
  • Process Adherence: Demonstrations of following established procedures or guidelines to achieve a desired outcome.
  • Sales Contribution (if applicable): Any experience where your efforts directly contributed to sales or revenue.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to:

  • Following established Standard Operating Procedures (SOPs) for consistent service delivery.

  • Executing tasks with accuracy and attention to detail to ensure quality outcomes.

  • Contributing to a safe and efficient work environment through adherence to safety protocols.

📝 Enhancement Note: Given the entry-level nature and retail focus, a traditional operations portfolio (e.g., complex process maps, system implementation case studies) is unlikely to be expected. The emphasis will be on demonstrating foundational skills through past experiences and a clear understanding of operational processes as they apply to customer service and retail execution.

💵 Compensation & Benefits

Salary Range: $18.20 - $21.20 CAD per hour.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) to support work-life balance.

• Tuition assistance programs to support continued education and skill development.

• Generous employee discounts on Michaels products and services.

• Other benefits as detailed on mikbenefits.com.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. While the role is on-site, the company strives to provide flexibility within scheduling to accommodate business demands and team member needs where possible.

📝 Enhancement Note: The salary range provided is specific to the Canadian market for this role. The benefits package is comprehensive for a part-time retail position, indicating a commitment to employee well-being and development. The mention of "part time" and variable hours is critical for candidates to understand.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores and online.

Company Size: Large (over 10,000 employees globally, with a significant presence in Canada and the US). This size implies established processes and a structured corporate environment.

Founded: 1973. With a long history, Michaels has a well-defined brand identity and established operational frameworks.

Team Structure:

• The Framer will be part of the in-store retail team, working under the direction of store leadership (e.g., Store Manager, Assistant Store Manager, Department Specialist).

• Collaboration is expected with fellow sales associates, cashiers, and potentially other department specialists.

• The role involves direct interaction with customers and requires seamless coordination with back-of-house operations like stocking and inventory management. Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing personalized solutions, particularly in the framing department.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales to operations.

• Data-Driven Merchandising: Utilization of programs like Directed Replenishment to ensure optimal product availability and presentation.

• Omni-channel Integration: Supporting seamless customer experiences across online and in-store channels.

Company Website: www.michaels.com and www.michaels.ca

📝 Enhancement Note: Michaels operates within a large, established retail framework. The culture is likely to be customer-focused, with a strong emphasis on operational consistency and adherence to established procedures. The "part-time" nature suggests a high volume of customer traffic and a need for efficient, well-trained associates.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, individual contributor role focused on executing specific operational tasks within a retail environment. The scope is primarily task-oriented, involving direct customer interaction and adherence to established procedures.

Reporting Structure: The Framer will report directly to store management (e.g., Assistant Store Manager, Department Lead, or Store Manager), who oversee daily operations and team performance.

Operations Impact: While not strategic, the Framer's impact is crucial for daily store performance. By providing excellent customer service, driving custom framing sales, and ensuring operational efficiency (e.g., accurate orders, well-merchandised displays), they directly influence customer satisfaction, store revenue, and overall brand perception.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales consultation, and retail operations.

• Advancement within Store: Potential to move into roles like Sales Associate, Department Specialist, Key Holder, or even Assistant Store Manager with demonstrated performance and commitment.

• Cross-Training: Possibility of gaining experience in other store departments or Omni-channel functions.

• Company-Wide Opportunities: With experience, potential for roles in other Michaels locations or corporate functions if applicable.

📝 Enhancement Note: Growth in this role is primarily focused on mastering in-store retail operations and customer service. Advancement pathways are typical for retail, focusing on increased responsibility within the store environment.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic.

Office Location(s): Kitchener, ON (500 Fairway Rd S, Unit 1). This is a specific retail location.

Workspace Context:

• Customer Interaction Hub: The primary workspace is the retail floor, including the custom framing department, and the sales counter/cash register area.

• Tool & Equipment Use: Involves working with framing equipment, a glass cutter, and a heat press within the frame shop.

• Collaborative Atmosphere: Regular interaction with customers and team members is inherent to the role.

• Environmental Conditions: While public areas are climate-controlled, some stock rooms may not be. Outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: This is a part-time position. Work hours will include nights, weekends, and early mornings. The schedule will be determined by store management based on business needs and may require flexibility.

📝 Enhancement Note: The work environment is typical of a busy retail store, emphasizing customer engagement and practical, hands-on work. The mention of specific tools and potential environmental variations (stock rooms, outdoor work) provides clarity for candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume for essential qualifications.

• In-Person Interview: Likely to involve a conversation with store management to assess customer service skills, problem-solving abilities, and cultural fit. Expect questions about your approach to customer interaction, handling difficult situations, and your understanding of the role.

• Skills Assessment: May include a brief demonstration or discussion related to basic measuring, computer skills, or an understanding of framing concepts.

• Final Interview/Offer: Discussion of compensation, benefits, and onboarding procedures.

Portfolio Review Tips:

• Since a formal portfolio isn't a primary requirement, focus on preparing to discuss specific examples from your past experiences that showcase:

  • Customer Service Excellence: How you've gone above and beyond for a customer.
  • Problem-Solving Scenarios: A time you encountered a challenge and how you resolved it.
  • Quality of Work: An instance where you took pride in delivering high-quality work.
  • Teamwork: How you've collaborated effectively with colleagues.

• Be ready to articulate your understanding of the Framer role and how your skills align with the responsibilities. Challenge Preparation:

• Be prepared to discuss hypothetical customer service scenarios. For example, "How would you handle a customer who is unhappy with their custom framing order?"

• Think about how you would approach learning new equipment or processes.

• Consider how you would manage multiple tasks simultaneously in a busy retail environment.

📝 Enhancement Note: The interview process is expected to be standard for retail roles, focusing on practical skills, customer service aptitude, and cultural fit. Candidates should prepare to speak about their experiences in a way that demonstrates their suitability for the role, even without a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized tools for cutting mats, assembling frames, and finishing orders.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Heat Press: Likely used for specific framing techniques or applications.

• Cash Register/Point of Sale (POS) System: For processing sales transactions, managing cash, and potentially customer order lookups.

Analytics & Reporting:

• Basic Computer Skills: Essential for navigating store systems, potentially for online order management or basic data entry.

• Inventory Management Systems: Familiarity with how systems track stock levels and guide replenishment (e.g., SISO, Directed Replenishment).

CRM & Automation:

• Customer Relationship Management (CRM) Elements: The "Elevated ABC Deliver" methodology implies a focus on customer relationship building, even if not a formal CRM system. Understanding customer needs and preferences is key.

• Omni-channel Support Tools: Systems that facilitate Buy Online, Pick Up In Store (BOPIS) or ship-from-store processes.

📝 Enhancement Note: The technology stack is primarily focused on specialized retail equipment and basic POS systems. The emphasis is on hands-on operation of tools rather than complex software systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions.

• Creativity & Celebration: Encouraging a passion for arts, crafts, and creating memorable experiences.

• Integrity & Respect: Acting with honesty, treating others with respect, and maintaining a positive and inclusive environment.

• Efficiency & Quality: Striving for accuracy and excellence in task completion and product delivery.

• Safety & Compliance: Adhering to all safety protocols and company policies to ensure a secure workplace.

Collaboration Style:

• Team-Oriented: Working collaboratively with store colleagues to achieve common goals, such as meeting sales targets and maintaining store standards.

• Customer-Centric Collaboration: Seamlessly transitioning customer interactions and support between different team members or departments as needed.

• Process-Driven: Following established workflows and communicating effectively to ensure smooth operations, especially during busy periods or complex tasks like truck unloads.

📝 Enhancement Note: Michaels emphasizes values centered around customer experience, creativity, and operational integrity. Collaboration is key to managing a busy retail environment and ensuring all aspects of the customer journey are supported.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Effectively managing customer service, custom framing production, merchandising, and stocking tasks simultaneously in a fast-paced environment.

• Customer Expectations: Meeting the diverse needs and expectations of customers seeking custom framing solutions, some of whom may have high artistic standards or tight deadlines.

• Physical Demands: Performing physically demanding tasks such as lifting, standing for long periods, and working with specialized equipment.

• Learning Curve: Mastering framing equipment, glass cutting, and the "Elevated ABC Deliver" sales methodology.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing, mat cutting, and design consultation.

• Sales & Customer Service: Enhance sales techniques and customer engagement strategies through hands-on experience and training.

• Retail Operations: Gain a comprehensive understanding of retail best practices, including inventory management, visual merchandising, and loss prevention.

• Potential for Advancement: Opportunities to grow into leadership roles within the store or explore other areas of the business.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and strong customer-facing competencies within a structured retail setting. The challenges are typical of a hands-on retail position, with clear pathways for skill acquisition and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" or "How would you approach helping a customer who is unsure about their framing choices?"

• Problem-Solving: "Imagine you have a custom framing order due today, but you notice a flaw. What steps would you take?"

• Sales Approach: "How do you build rapport with customers to understand their needs for custom framing?" or "What motivates you to meet sales goals?"

• Operational Understanding: "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment?" or "How would you ensure the framing department is well-merchandised?"

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "Why are you interested in working for Michaels specifically?"

• "How do you contribute to a positive team environment?"

• "What does excellent customer service mean to you in a retail context?" Portfolio Presentation Strategy:

• While not a formal portfolio, be prepared to discuss specific examples from your past jobs or experiences that highlight your:

  • Customer interaction skills: Use the STAR method (Situation, Task, Action, Result) to describe a time you provided exceptional service.
  • Attention to detail: Discuss a task where accuracy was critical and how you ensured it.
  • Ability to learn new skills: Talk about a time you had to quickly learn new equipment or processes.
  • Sales aptitude: Share any experience where you successfully sold a product or service.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a willingness to learn, and an understanding of retail operations. Be ready to provide concrete examples using the STAR method.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience (if any), any experience with tools or crafts, and your ability to follow instructions and work in a team. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "operational standards."

• Prepare for Interview Discussion: Be ready to articulate your understanding of the Framer role and how your skills and experiences align with the responsibilities. Practice answering behavioral questions using the STAR method, focusing on examples of customer interaction, problem-solving, and attention to detail.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience. Visit their website and perhaps a local store if possible to get a feel for the environment.

• Highlight Relevant Skills: If you have any experience with arts, crafts, design, or using tools, be prepared to discuss this as it directly relates to the framing aspect of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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