Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Edwardsville, Alabama, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-08T00:00:00

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role is focused on the retail operations of a custom framing department, emphasizing customer engagement and sales within a physical store environment.

• Key responsibilities include building customer relationships, creating custom framing solutions, and contributing to overall store sales and production targets.

• The position requires adherence to Standard Operating Procedures (SOPs) for sales, production, and general retail operations, including cash handling and merchandising.

• A crucial aspect involves maintaining a safe, clean, and well-organized store and framing department to enhance the customer shopping experience.

📝 Enhancement Note: While the provided job title is "Framer," the description details a role that blends custom framing expertise with broader retail responsibilities, including direct customer sales and store operations. This suggests a client-facing position that requires both technical framing skills and strong interpersonal and sales capabilities within a retail setting. The role is described as "part-time" with a standard 40-hour work week, which might indicate flexibility in scheduling or a potential for extended hours during peak periods.

📈 Primary Responsibilities

• Foster strong customer relationships through personalized design consultations, utilizing elevated selling techniques to identify and fulfill their custom framing needs.

• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction with the final product.

• Maintain and merchandise the ready-made frame department, including managing SISO (Store-Initiated, Store-Out) and Directed Replenishment processes to ensure product availability and visual appeal.

• Deliver exceptional customer service by actively assisting shoppers in locating products, providing solutions, and ensuring a positive and engaging shopping experience.

• Uphold and execute all Standard Operating Procedures (SOPs) and company programs to ensure compliance with policies, safety standards, and operational efficiency.

• Support company-wide shrink and safety programs through diligent adherence to protocols and proactive identification of potential risks.

• Interact professionally and respectfully with colleagues and customers, maintaining a positive attitude and serving as a role model for company values and vision.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory management within budget.

• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.

• Acknowledge customers promptly, assist with product location, and provide effective solutions to their needs.

• Support and execute Omni-channel processes, ensuring a seamless customer experience across online and in-store interactions.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing services and general retail operations. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured sales approach for custom framing. The inclusion of "Omni channel processes" indicates the need for adaptability to modern retail fulfillment and customer service models.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a foundational understanding of basic math and measurement is essential for framing accuracy.

Experience: 0-2 years of experience is required, with a preference for candidates who have prior retail experience or have successfully sold products and services.

Required Skills:

• Basic computer skills for order processing and system navigation.

• Basic measuring skills for accurate frame sizing and material estimation.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Proficiency in cash handling and operating a cash register.

• Strong customer service orientation with the ability to build rapport and provide solutions.

• Ability to maintain a clean, organized, and well-merchandised retail space.

• Physical stamina to stand for extended periods and lift/carry heavy items. Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialized sales environment.

• Experience in consultative selling, understanding customer needs, and presenting tailored solutions.

• Familiarity with inventory management principles, including replenishment and stock rotation.

• Experience with Omni-channel retail operations (e.g., BOPIS, ship-from-store).

• Basic understanding of design principles as they apply to framing.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is entry-level or designed for individuals early in their retail or specialized craft careers. The "basic measuring skills" and "ability to operate framing equipment" point to on-the-job training for specific framing technicalities, but a fundamental aptitude for precision and tool usage is expected.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required, candidates are encouraged to showcase examples of past work where they demonstrated customer service excellence, sales achievements, or successful project completion.

• For framing-specific roles, any visual documentation of completed custom framing projects (even personal ones) could be beneficial to illustrate understanding of design and execution.

• Evidence of process adherence, such as documented improvements or adherence to SOPs, can be valuable.

• Demonstrations of sales success, such as exceeding targets or positive customer feedback, are highly relevant. Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they apply them in a retail environment.

• Ability to describe personal workflows for managing customer orders from consultation to completion, emphasizing efficiency and quality.

• Examples of how they would ensure a "safe, clean, and clutter-free environment" through proactive process management.

• Understanding of how to integrate Omni-channel processes into daily retail operations.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal "process & systems portfolio" in the traditional sense (like for a business analyst) is unlikely. However, candidates will be evaluated on their ability to articulate their understanding and application of retail processes and their aptitude for learning and executing specific framing procedures. The emphasis will be on demonstrating a methodical approach and a commitment to quality and customer service.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts

• Other benefits as detailed on mikbenefits.com

Working Hours: Part-time, with a potential for up to 40 hours per week. Work hours include nights, weekends, and early mornings, aligning with retail operational needs.

📝 Enhancement Note: The salary range provided is based on the "Total Base Pay Range for this Position" explicitly stated in the job description. The benefits listed are directly from the provided text, highlighting a comprehensive package for part-time employees. The note about "40 hours" in the context of "Part-Time" employment might indicate a flexible work schedule or the possibility of achieving full-time hours depending on business needs and employee availability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels Stores is a leading specialty retailer in North America.

Company Size: Over 1,300 stores across 49 states and Canada, plus online operations. This indicates a large, established retail organization with a significant operational footprint.

Founded: 1973. Michaels has a long history in the retail sector, suggesting a stable and experienced corporate structure.

Team Structure:

• The role operates within a retail store environment, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead.

• Collaboration is expected with fellow store associates across various departments (e.g., sales floor, cashiers, stockroom).

• Cross-functional interaction is also implied through "Omni channel processes" and participation in overall store operations like truck unloads. Methodology:

• The company emphasizes adherence to Standard Operating Procedures (SOPs) for all activities, ensuring consistency and compliance.

• A customer-centric approach is paramount, focusing on building relationships and providing solutions.

• Data-driven decision-making is implied through inventory management (Directed Replenishment) and sales targets.

• Efficiency is a key theme, seen in the need for timely order completion, participation in stocking, and general store upkeep.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is described as prioritizing "the joy of creativity and celebration," aiming to be "the leading destination for creating and celebrating." This suggests an environment that values creativity, customer engagement, and a positive, supportive atmosphere. The emphasis on "All Team Members and all customers to create, innovate and be better together" points to a collaborative and inclusive culture.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to junior role within retail operations, specifically focused on a specialized department (Custom Framing). It serves as an excellent foundation for understanding retail sales, customer service, and operational processes.

Reporting Structure: The Framer likely reports to a Framing Department Lead or Manager, who in turn reports to Store Management. This structure allows for direct operational guidance and oversight.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing quality products and excellent service. Effective inventory management and adherence to SOPs also contribute to operational efficiency and loss prevention.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, material selection, and customer consultation. Development of advanced sales and customer relationship management skills.

• Retail Advancement: Potential to advance to roles like Framing Department Lead/Manager, Key Holder, Assistant Store Manager, or other specialized retail positions within Michaels.

• Cross-Training: Possibility of gaining experience in other store departments, enhancing overall retail operational knowledge.

• Formal Education Support: Tuition assistance is available, supporting continued education and professional development outside of the immediate role.

📝 Enhancement Note: The growth path for a Framer at Michaels is clearly defined within the retail structure. The role provides a solid entry point into the company, with opportunities to develop specialized skills in a high-margin department and progress into leadership or broader retail management roles. The company's emphasis on "creating, innovating, and being better together" suggests a culture that supports employee development and internal mobility.

🌐 Work Environment

Office Type: Public retail store setting. The primary work area is the sales floor and the dedicated Custom Framing shop within the store.

Office Location(s): The specific store is located at 6639 Edwardsville Crossing Dr, Edwardsville, Alabama. The company operates over 1,300 locations across the US and Canada.

Workspace Context:

• The environment is customer-facing, requiring constant interaction with shoppers.

• The framing shop contains specialized equipment such as a glass cutter and heat press, necessitating safe operating procedures.

• Stock rooms may not be climate-controlled, and some outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

• The overall store environment is climate-controlled.

Work Schedule: This is a part-time position. The schedule includes nights, weekends, and early mornings to meet operational demands. Flexibility is key to accommodate customer traffic and business needs.

📝 Enhancement Note: The work environment is typical of a busy retail setting, demanding adaptability and a customer-first mentality. The framing shop itself requires specific attention to safety protocols due to the tools used. The mention of varied work hours underscores the nature of the retail industry and the need for employees to be available during peak shopping times.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted via phone or online application review to assess basic qualifications and interest.

• In-Store Interview: This will involve meeting with store management (e.g., Store Manager, Framing Manager). Expect questions focused on customer service experience, problem-solving scenarios, and your understanding of the Framer role. You may be asked to demonstrate basic measuring skills or discuss how you would approach a custom framing consultation.

• Practical Assessment: Potentially a brief hands-on demonstration of handling tools or discussing how you would operate framing equipment.

• Cultural Fit Assessment: Questions will assess your alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Since a formal portfolio isn't strictly required for this entry-level role, focus on preparing concrete examples from previous experiences (retail, service, or even personal projects) that demonstrate:
  • Customer Service Excellence: How you've gone above and beyond for a customer.
  • Sales Aptitude: How you've effectively sold a product or service, or met sales targets.
  • Problem-Solving: How you've handled a challenging customer situation or operational issue.
  • Attention to Detail: Examples of your precision or meticulousness.
  • Work Ethic: Discuss your reliability, punctuality, and willingness to learn.

Challenge Preparation:

• Be ready to discuss how you would approach a customer who is unsure about their framing needs.

• Prepare to explain how you ensure quality and accuracy in your work.

• Think about how you would handle a situation where a customer is dissatisfied with a custom framing order.

• Be prepared to explain your understanding of retail sales and customer engagement principles.

📝 Enhancement Note: The interview process will likely be practical and focused on assessing real-world retail and customer service skills rather than theoretical operations knowledge. Demonstrating a willingness to learn, a positive attitude, and a strong customer focus will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specific machinery for cutting frames, glass, and assembling custom pieces.

• Glass Cutter: Essential tool for precise glass sizing.

• Heat Press: Used for specific framing applications.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Cash Register/POS System: For processing sales transactions and managing cash.

Analytics & Reporting:

• Basic use of store-level reporting systems for sales figures and inventory levels.

• Potential use of systems for tracking custom framing orders and production progress. CRM & Automation:

• While not a dedicated CRM role, customer interaction and relationship building are key.

• Omni-channel systems likely integrate online orders with in-store fulfillment.

• Basic computer skills are required for any internal communication or order management software.

📝 Enhancement Note: The "Tools & Technology Stack" for this role is heavily weighted towards the physical tools of the framing trade and standard retail point-of-sale systems. Proficiency with specialized framing equipment is a core requirement, with on-the-job training likely provided for specific models. Basic computer literacy is also essential for administrative tasks.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering a passion for crafting and personalized solutions.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Quality: Commitment to producing high-quality custom framing work that meets customer expectations.

• Efficiency: Adhering to SOPs and time management to complete tasks and orders promptly.

Collaboration Style:

• The role demands a collaborative approach, working closely with fellow store associates to assist customers and maintain store standards.

• Open communication is expected to ensure smooth workflow, especially in managing custom framing orders and store operations.

• A supportive environment where team members help each other is encouraged, aligning with the company's "better together" ethos.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with strong operational execution. The values are geared towards inspiring customers and providing excellent service, underpinned by teamwork and a commitment to quality in both product and operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling custom framing production, customer sales consultations, and general store duties.

• Meeting Production Deadlines: Ensuring custom orders are completed on time, especially during busy periods.

• Handling Customer Expectations: Managing diverse customer needs and preferences for custom framing.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools.

• Learning New Equipment/Processes: Adapting to specific framing machinery and evolving retail technologies.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced techniques.

• Sales and Customer Service: Develop strong consultative selling skills and customer relationship management.

• Retail Operations: Gain comprehensive experience in store management, inventory, and merchandising.

• Company Training: Access to company-provided training programs and potential for certifications.

• Tuition Assistance: Pursue formal education to enhance career prospects.

📝 Enhancement Note: The challenges presented are typical of a hands-on retail role with specialized duties. The growth opportunities leverage the company's structure and resources to support employee development, both within the framing specialization and broader retail management.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you helped a customer find the perfect solution to their problem." (Focus on active listening, problem-solving, and customer satisfaction.)

• Sales Approach: "How would you approach a customer who seems unsure about what they want for their custom framing project?" (Highlight building rapport, asking open-ended questions, and guiding them through options.)

• Process Adherence: "Why is it important to follow Standard Operating Procedures in a retail environment?" (Emphasize consistency, safety, efficiency, and customer experience.)

• Teamwork: "Tell me about a time you worked effectively as part of a team to achieve a goal." (Showcase collaboration and contribution.)

• Problem-Solving: "What would you do if a customer was unhappy with their custom framing order?" (Focus on empathy, de-escalation, and finding a resolution within company policy.)

Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Research the company's mission, values, and products. Connect your interests to creativity, art, or customer service.)

• "What does 'fueling the joy of creativity' mean to you?" (Reflect on the company's purpose and how you can contribute to it.)

• "How do you stay organized and manage multiple tasks?" (Demonstrate time management and attention to detail.) Portfolio Presentation Strategy:

• Prepare to discuss specific examples of successful customer interactions, sales achievements, or instances where you demonstrated attention to detail and quality in previous roles.

• If you have any personal projects (e.g., crafts, DIY framing), be ready to briefly describe your process and why you chose certain materials or techniques.

• Be ready to articulate how you would apply your skills to the Framer role, focusing on customer engagement and quality craftsmanship.

📝 Enhancement Note: Interview preparation should focus on behavioral questions that assess past performance and situational questions that gauge future behavior. Demonstrating a passion for creativity, strong customer service skills, and a methodical approach will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, art, crafts, or hands-on work. Use keywords such as "customer engagement," "sales consultation," "customization," "merchandising," and "operational efficiency."

• Portfolio Preparation: While not a formal portfolio, have 2-3 specific examples ready to discuss from previous roles or personal experience that showcase your customer service skills, sales ability, attention to detail, or any hands-on craft/building experience.

• Interview Practice: Rehearse answers to common interview questions, focusing on the STAR method (Situation, Task, Action, Result) for behavioral questions. Practice articulating your understanding of customer service, sales, and the importance of quality in custom work.

• Company Research: Familiarize yourself with Michaels' mission, values, and the types of products they offer. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.