Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Sparks, NV

Job Type: Part-time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-17

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service and build strong relationships with clients seeking custom framing solutions.

• Execute sales and production targets within the custom framing department, ensuring high-quality and timely order completion.

• Maintain visual merchandising standards for ready-made frames, SISO, and directed replenishment areas.

• Contribute to overall store operations, including truck unloading, stocking, and maintaining a safe, clean environment.

• Operate the cash register accurately and efficiently, adhering to cash handling standards.

📝 Enhancement Note: This role, while titled "Framer," encompasses a broad range of retail operations responsibilities beyond just framing. The emphasis on customer relationship building, sales, and general store upkeep suggests a dynamic environment where operational efficiency and customer experience are paramount.

📈 Primary Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements.

• Engage customers using the Elevated ABC Deliver methodology to build relationships and create custom framing solutions, driving sales and production results.

• Complete custom framing orders with a high degree of quality and within the specified production timelines.

• Maintain the ready-made frame department, including SISO (Shop In, Ship Out) and directed replenishment, ensuring optimal presentation and stock levels.

• Deliver friendly and proactive customer service, assisting customers with locating products and providing solutions to meet their needs.

• Operate the cash register, executing cash handling procedures with accuracy and adherence to company standards.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and budget compliance.

• Support and contribute to company-wide shrink and safety programs.

• Interact positively and respectfully with colleagues, promoting a commitment to the organization's vision and values.

• Assist with Omni channel processes to support a seamless customer experience across online and in-store platforms.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement approach that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: No formal education requirements are specified, indicating a focus on practical skills and on-the-job training.

Experience:

• Minimum of 0-2 years of experience is ideal.

• Basic computer skills and basic measuring skills are required.

• Ability to operate framing equipment and a glass cutter.

• Retail experience is preferred.

• Experience selling products and/or services to customers is preferred. Required Skills:

• Custom Framing Execution: Proficiency in operating framing equipment and executing framing orders with quality.

• Customer Service Excellence: Ability to engage customers, build relationships, and provide solutions.

• Sales Acumen: Capability to drive sales through consultative selling and understanding customer needs.

• Merchandising & Presentation: Skill in maintaining visual standards for ready-made frames and store areas.

• Cash Handling & POS Operation: Accurate operation of cash registers and adherence to financial procedures.

• Basic Technical Proficiency: Competence with basic computer functions and measuring tools.

• Operational Compliance: Adherence to Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Retail Sales Experience: Proven track record in sales within a retail environment.

• Product/Service Sales: Experience in effectively selling tangible products or intangible services.

• Inventory Management: Familiarity with managing stock levels, replenishment, and SISO processes.

• Omni Channel Support: Understanding of integrated online and in-store retail operations.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is entry-level, with a strong emphasis on trainability and customer-facing skills. While framing-specific equipment operation is mentioned, the broader retail responsibilities mean that candidates with general retail or customer service backgrounds will also be considered.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates can demonstrate their operational capabilities through resume highlights and interview discussions.

• Customer Interaction Examples: Be prepared to discuss specific instances where you successfully built customer relationships, resolved issues, or exceeded expectations in a service-oriented role.

• Sales Achievements: Quantify any sales successes, such as exceeding targets, upselling, or cross-selling products, even if in a non-framing context.

• Process Adherence: Highlight instances where you followed SOPs diligently, contributed to safety, or improved store presentation.

• Problem-Solving Scenarios: Prepare to describe how you handled challenging customer situations or operational issues.

Process Documentation:

• Candidates are not expected to provide formal process documentation.

• Focus on understanding and articulating your ability to follow established processes, such as SOPs for framing, customer service, and cash handling.

• During the interview, demonstrate an understanding of how individual tasks contribute to the overall efficiency and success of store operations.

📝 Enhancement Note: For an entry-level retail position like this, the "portfolio" is essentially the candidate's resume and their ability to articulate relevant experiences and skills during the interview. The emphasis is on demonstrating a proactive, customer-focused, and process-oriented mindset.

💵 Compensation & Benefits

Salary Range: $12.25 - $14.40 per hour.

This range reflects entry-level pay for a part-time retail position in the specified location. The actual rate will be determined based on candidate experience, skills, and alignment with the role's requirements.

Benefits:

• 401(k) with employer match: Retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Health insurance options for eligible team members.

• Telemedicine Services: Remote access to healthcare professionals.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members building their families.

• Voluntary Insurance Options: Additional insurance coverage choices.

• Employee Discounts: Significant discounts on Michaels products.

• Partner Discount Programs: Access to discounts with other companies.

Working Hours: This is a part-time position. Specific hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The role description mentions 40 hours as a potential maximum but also specifies "Part time," indicating flexibility and potential for fewer hours.

📝 Enhancement Note: The salary range is typical for entry-level retail positions. The comprehensive benefits package, especially for a part-time role, is a significant draw, indicating Michaels' commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty retailer of arts and crafts supplies in North America.

Company Size: Over 1,300 stores across the US and Canada, indicating a large, established retail operation with significant operational scale.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with established operational frameworks and a deep understanding of its market.

Team Structure:

• Store-Level Team: This role is part of a local store team, likely including a Store Manager, Assistant Store Manager, and other Sales Associates and Specialists (like Framers).

• Reporting Structure: The Framer likely reports directly to the Store Manager or an Assistant Store Manager responsible for framing operations and sales.

• Cross-functional Collaboration: Collaboration is expected with fellow Sales Associates for general store duties, truck unloading, and customer assistance, as well as with any specialized roles within the store.

Methodology:

• Customer-Centric Approach: The company emphasizes customer relationships and personalized solutions, as seen in the "Elevated ABC Deliver" methodology.

• Process-Driven Operations: Adherence to SOPs is stressed, indicating a focus on standardized, efficient, and compliant store operations.

• Data Utilization: While not explicitly detailed for this role, the mention of "Omni channel processes" and "directed replenishment" suggests a reliance on data for inventory management and sales tracking.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels' culture appears to be a blend of customer-centricity and operational discipline, typical of successful large-scale retailers. The emphasis on team collaboration and adherence to procedures is crucial for maintaining consistent service and operational efficiency across numerous locations.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time operational role. It serves as a foundational position within the retail store operations framework.

Reporting Structure: The Framer reports to store management (Store Manager or Assistant Store Manager), who oversee daily operations and team performance.

Operations Impact: This role directly impacts store revenue through custom framing sales and customer service. It also contributes to operational efficiency by maintaining store standards, assisting with inventory, and ensuring a positive shopping environment, all of which influence customer retention and overall store performance.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing, visual merchandising, and advanced customer service techniques.

• Retail Leadership Path: Potential to advance into roles such as Key Holder, Assistant Store Manager, or Store Manager by demonstrating strong operational skills, leadership potential, and sales performance.

• Cross-Departmental Experience: Gain experience in various store functions (e.g., receiving, sales floor management, customer support) to build a comprehensive retail operations skill set.

• Company-Wide Opportunities: With experience and demonstrated success, opportunities may arise in regional or corporate roles, though this is less common for entry-level positions.

📝 Enhancement Note: While this role is entry-level, Michaels provides a clear path for growth within its retail operations structure. Success in this position can lead to increased responsibilities and advancement opportunities within the company.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated framing area within the store.

Office Location(s): Sparks, NV. The specific store address is Los Altos Pkwy.

Workspace Context:

• Customer Interaction Zone: The framing area and sales floor are customer-facing environments requiring excellent interpersonal skills and a professional demeanor.

• Operational Zones: Includes stock rooms (which may not be climate-controlled) and areas for truck unloading.

• Tools & Equipment: Access to framing equipment, glass cutters, heat presses, and cash registers/POS systems.

• Team Collaboration: Frequent interaction with other store team members is expected for task completion and customer support.

Work Schedule: This is a part-time position with work hours potentially including nights, weekends, and early mornings to cover store operating hours. Flexibility in scheduling is likely required to meet business needs.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding adaptability to customer flow, varied tasks, and different operational areas within the store. The framing shop itself requires specialized attention to detail and safety.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes and applications will be screened for basic qualifications, including relevant experience and skills.

• Phone Screen (Potentially): A brief call with an HR representative or hiring manager to discuss experience, availability, and basic fit.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Manager. Expect questions about customer service scenarios, retail experience, problem-solving abilities, and motivation for the role.

• Skills Assessment: Practical demonstration of basic measuring skills and potentially an informal assessment of comfort with equipment (though formal training is provided).

• Culture Fit: Assessment of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on experience. Use action verbs and quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," "Contributed to a 10% increase in framing sales through upselling").

• Framing Equipment: If you have prior experience with framing tools, glass cutters, or similar equipment, make sure this is prominent.

• Customer Scenarios: Prepare to discuss how you would handle common retail situations: a customer looking for a specific item, a customer with a complaint, or a customer needing help with a complex decision (like choosing a frame).

• Company Knowledge: Briefly research Michaels' mission and values to show genuine interest.

Challenge Preparation:

• Customer Service Scenarios: Be ready to role-play customer interactions.

• Problem-Solving: Think about how you've resolved issues in previous roles, focusing on customer satisfaction and operational efficiency.

• Teamwork: Prepare examples of how you've collaborated effectively with colleagues.

📝 Enhancement Note: For this role, the "interview process" is key. Candidates should focus on articulating their customer service skills, willingness to learn, and ability to follow procedures. A positive attitude and a passion for creativity (even if not directly artistic) are also valuable.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, assembling frames, and finishing artwork.

• Glass Cutter: Tool for precisely cutting glass or acrylic for framing.

• Heat Press: Used in some framing processes for mounting or applying finishes.

• Cash Register/POS System: For processing sales transactions, managing inventory, and potentially customer order tracking.

Analytics & Reporting:

• Inventory Management Systems: Likely integrated into the POS system for tracking stock of ready-made frames and framing supplies.

• Sales Reporting: POS system generates reports on sales performance, including framing sales.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology implies a form of customer tracking or engagement strategy, though likely a simpler, store-level implementation rather than a full enterprise CRM.

• POS System Features: May include basic customer account management for order history.

📝 Enhancement Note: The technology stack is primarily focused on direct retail operations and point-of-sale transactions. Proficiency with basic computer skills and a willingness to learn specific store equipment are the key requirements.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels fosters an environment that supports customers in their creative endeavors and celebrations.

• Customer Focus: Building strong customer relationships and providing solutions is paramount.

• Teamwork & Respect: Collaboration and positive interactions among team members are encouraged.

• Integrity & Compliance: Adherence to SOPs, safety standards, and company policies is expected.

• Efficiency & Quality: Striving for high-quality work and efficient operational processes.

Collaboration Style:

• Supportive Team Environment: Associates are expected to support each other in serving customers and completing tasks.

• Cross-functional Tasking: Team members will likely assist in various store areas as needed, promoting a flexible and cooperative workflow.

• Open Communication: Encouragement of positive communication to resolve issues and share best practices.

📝 Enhancement Note: The culture aligns with a customer-centric retail environment that values creativity, teamwork, and operational excellence. Candidates who are team-oriented and customer-focused will likely thrive here.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling framing duties, customer service, sales, and general store upkeep simultaneously.

• Meeting Sales Targets: Consistently achieving sales goals for custom framing can be challenging in a competitive market.

• Handling Diverse Customer Needs: Addressing a wide range of customer requests, from simple to complex framing projects.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with tools, which can be physically demanding.

• Learning New Equipment: Mastering the operation of framing equipment and glass cutters requires practice and attention to detail.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing design, material selection, and production techniques.

• Sales & Customer Engagement: Enhance consultative selling skills and customer relationship management through practical application.

• Retail Operations Knowledge: Gain comprehensive understanding of store operations, inventory management, and visual merchandising.

• Product Knowledge: Deepen understanding of art supplies, framing materials, and current design trends.

• Career Progression: Potential to move into leadership roles within Michaels stores.

📝 Enhancement Note: This role offers a solid foundation in retail operations and customer engagement. The challenges are typical for a hands-on retail position, and the growth opportunities are geared towards advancing within the Michaels retail structure.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you built a strong relationship with a customer. What was the outcome?" (Focus on empathy, active listening, and problem-solving.)

• "How would you approach a customer who seems unsure about their framing choices?" (Highlight your consultative selling and design suggestion skills.)

• "Imagine a customer is unhappy with their framing order. How would you handle it?" (Emphasize de-escalation, active listening, and finding a resolution within company policy.)

• "What does 'customer service excellence' mean to you in a retail environment?" (Connect it to creating positive experiences, exceeding expectations, and building loyalty.) Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Show genuine interest in the brand, its products, and its mission.)

• "What do you know about Michaels' commitment to creativity?" (Mention their role in enabling artistic expression and celebrations.)

• "How do you handle working in a team environment?" (Provide examples of collaboration and support for colleagues.)

• "What are your thoughts on following company procedures and SOPs?" (Emphasize the importance of consistency, quality, and safety.) Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to elaborate on your resume, providing specific examples for each bullet point, especially regarding customer service, sales, and any technical skills.

• Quantify Achievements: If you have sales or customer service metrics from previous roles, present them clearly.

• Show Enthusiasm: Convey passion for customer interaction and a willingness to learn and contribute to the team.

• Ask Insightful Questions: Prepare 2-3 thoughtful questions about the role, the team, or the store's operations to demonstrate engagement.

📝 Enhancement Note: The interview will likely focus on behavioral questions assessing customer service aptitude, problem-solving skills, and team orientation. Demonstrating a positive attitude and a clear understanding of the role's responsibilities is key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Customization: Tailor your resume to highlight customer service, sales experience, and any relevant technical skills (computer, measuring, equipment operation). Use keywords from the job description.

• Prepare for Behavioral Questions: Practice answering questions about customer interactions, problem-solving, teamwork, and your motivation for joining Michaels.

• Showcase Relevant Experience: Be ready to discuss specific examples of how you've met customer needs, handled operational tasks, and contributed to a positive store environment.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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