Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Seattle, Washington, United States

Job Type: Part Time

Category: Retail Operations / Visual Merchandising

Date Posted: 2026-09-21

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within a retail environment, specifically in custom framing services.

• Key responsibilities include building customer relationships, understanding their needs, and providing tailored framing solutions that enhance the value of their artwork.

• The position requires maintaining visual merchandising standards for the ready-made frame department and other assigned areas to ensure a compelling customer shopping experience.

• This role is integral to store operations, encompassing tasks from customer interaction and sales to operational support like inventory management and cash handling.

📝 Enhancement Note: While the job title is "Framer," the core responsibilities extend beyond just framing. This role is a blend of sales, customer service, and retail operations, with a specialization in custom framing. The emphasis on "building customer relationships" and "helping customers shop" positions this as a customer-facing role with a strong sales component.

📈 Primary Responsibilities

• Cultivate strong customer relationships by actively engaging with shoppers, understanding their artistic projects, and recommending appropriate custom framing solutions.

• Execute the "Elevated ABC Deliver" methodology to foster customer loyalty and drive sales in the custom framing department.

• Ensure all custom framing orders are produced with a high degree of quality and delivered within the promised timeframe, meeting customer expectations.

• Maintain and merchandise the ready-made frame department, as well as other assigned areas, to ensure an appealing and accessible shopping environment.

• Provide friendly and efficient customer service, assisting customers in locating products, offering solutions, and ensuring they have a positive shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws, regulations, and company standards.

• Actively participate in inventory management tasks, including truck unloads, stocking processes, and maintaining SISO (Shop In Shop Out) and Directed Replenishment, ensuring adherence to truck standards and budget.

• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.

• Acknowledge all customers promptly, assist them in finding products, and offer solutions to meet their needs.

• Support shrink and safety programs by following established procedures and maintaining a secure and hazard-free store environment.

• Assist with and execute Omni channel processes, ensuring a seamless customer experience across online and in-store interactions.

• Maintain a safe, clean, and clutter-free store environment, paying close attention to the framing shop area and equipment.

📝 Enhancement Note: The responsibilities highlight a direct impact on sales and customer satisfaction, aligning with revenue-generating activities within a retail context. The emphasis on SOPs and compliance points to a need for process adherence and operational discipline.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions. Specific formal education beyond this is not explicitly stated but a foundational understanding of basic math is implied for cash handling and measuring.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to build rapport and establish relationships with customers.

• Experience in a sales or service-oriented role is beneficial. Required Skills:

• Basic computer skills for POS (Point of Sale) systems and potentially order management.

• Basic measuring skills for accurate framing and material calculation.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work effectively in a team environment and collaborate with colleagues.

• Proficiency in cash handling and accurately operating a cash register. Preferred Skills:

• Previous retail sales experience, particularly in areas requiring consultation or custom solutions.

• Experience selling products and/or services directly to customers, demonstrating persuasive and consultative selling abilities.

• Familiarity with visual merchandising principles and techniques.

• Experience with inventory management and stocking procedures in a retail setting.

• Knowledge of art, framing, or design principles is a plus.

📝 Enhancement Note: The "minimum requirements" focus on foundational skills necessary for operating equipment and interacting with customers. The "preferred skills" indicate a desire for candidates who can immediately contribute to sales performance and store presentation, suggesting a pathway for growth within sales and merchandising.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experience in customer service, sales, and any custom work they may have completed (e.g., personal projects, past retail roles).

• Demonstrating an understanding of customer needs assessment and solution-oriented problem-solving is key.

• Evidence of an ability to follow processes and standards, such as SOPs, is crucial. Process Documentation:

• Candidates should be prepared to discuss their understanding of how to follow established Standard Operating Procedures (SOPs) for sales, production, and store operations.

• Ability to articulate how they would maintain a clean, organized, and safe work environment, particularly within the framing shop, is important.

• Understanding the importance of accurate order fulfillment and on-time delivery for custom products.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" is more about demonstrating practical skills and process adherence through examples in the resume and interview, rather than a formal collection of work. The emphasis is on understanding and executing established procedures.

💵 Compensation & Benefits

Salary Range: $22.00 - $25.35 per hour. This range reflects the position's part-time nature, entry-level experience requirements, and the specific skill set involved in custom framing and retail operations.

Benefits:

• 401(k) with employer match: Provides a retirement savings option with company contribution.

• Employee Assistance Program (EAP): Offers confidential support for personal and work-related challenges.

• Medical, Dental, and Vision coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine services: Convenient access to healthcare professionals remotely.

• Flexible spending accounts (FSAs): Allows pre-tax savings for healthcare and dependent care expenses.

• Commuter benefits: Assistance with transportation costs for commuting to work.

• Tuition assistance: Support for continuing education and professional development.

• Adoption assistance: Financial support for team members growing their families through adoption.

• Various voluntary insurance options: Additional insurance products for personalized coverage.

• Employee discounts: Significant discounts on Michaels products, fostering creativity and savings.

• Access to partner discount programs: Additional savings opportunities with affiliated companies.

Working Hours: This is a part-time position. While the specific number of hours per week is not detailed, typical part-time roles in retail can range from 15-30 hours. The work environment description indicates work hours include nights, weekends, and early mornings, requiring flexibility.

📝 Enhancement Note: The salary range is competitive for part-time retail roles requiring specialized skills like custom framing. The extensive benefits package, especially for a part-time position, is a significant draw, indicating Michaels' commitment to team member well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading retailer in the arts, crafts, and home decor market, catering to hobbyists, artists, and individuals seeking supplies for creative projects and celebrations.

Company Size: Michaels operates over 1,300 stores across 49 states and Canada, with a significant online presence. This large scale means opportunities for diverse team structures and established operational processes. For operations professionals, this size implies a need for scalable solutions and adherence to corporate standards.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, indicating a stable and mature business with established operational frameworks.

Team Structure:

• Operations Team: Within a store, the operations team is typically led by a Store Manager, with Assistant Managers and Department Specialists (like this Framer role). The team structure is hierarchical, focusing on efficient task delegation and customer service delivery.

• Cross-functional Collaboration: The Framer will collaborate closely with other store associates, department specialists, and management to ensure smooth store operations, customer flow, and inventory management. Collaboration is essential for tasks like truck unloads and Omni channel fulfillment.

• Methodology: The company emphasizes Standard Operating Procedures (SOPs) and specific programs (e.g., "Elevated ABC Deliver") to ensure consistency, quality, and customer engagement across all locations. Data-driven decision-making is likely employed at a corporate level, influencing store-level operational targets.

Company Website: www.michaels.com

📝 Enhancement Note: The company's focus on creativity and celebration, combined with its large retail footprint, suggests a dynamic but process-driven work environment. Operations roles here need to balance customer experience with strict adherence to corporate guidelines and efficiency targets.

📈 Career & Growth Analysis

Operations Career Level: This Framer position is an entry-level, individual contributor role within the retail operations and customer service domain. It focuses on executing defined tasks related to sales, customer engagement, and in-store operations.

Reporting Structure: The Framer typically reports to a Store Manager or an Assistant Manager responsible for daily store operations. This direct reporting line ensures clear communication and supervision for task execution and performance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and indirectly through excellent customer service that encourages repeat business and positive word-of-mouth. Maintaining store presentation and operational efficiency also contributes to the overall success of the retail location.

Growth Opportunities:

• Within the Store: Advancement could lead to roles like Keyholder, Department Specialist (e.g., in seasonal or crafting departments), Assistant Manager, or Store Manager.

• Skill Development: Opportunities exist to deepen expertise in custom framing techniques, sales, customer relationship management, and visual merchandising.

• Cross-functional Exposure: Gaining experience in various store operations can open doors to corporate roles in areas like Merchandising, Operations Management, or Training, depending on individual career aspirations and performance.

📝 Enhancement Note: This role serves as a foundational stepping stone within the Michaels retail structure. The emphasis on customer interaction and sales provides a solid base for developing skills transferable to broader retail management or specialized operations roles.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically the Seattle-1700 W Armory Way location. This includes the main retail floor, a dedicated framing shop area, and potentially stock rooms.

Office Location(s): Seattle, Washington, specifically at 1700 W Armory Way. This location is described as being in the Interbay area of Seattle.

Workspace Context:

• Customer Interaction Area: The primary workspace involves direct interaction with customers on the retail floor and within the framing consultation area.

• Framing Shop: This specialized area contains equipment such as a glass cutter and a heat press, requiring careful operation and adherence to safety protocols.

• Stock Rooms: While main public areas are climate-controlled, some stock rooms may not be, requiring adaptability.

• Collaboration: The environment fosters collaboration among store associates to manage customer flow, fulfill orders, and maintain store standards.

Work Schedule: The role requires flexibility, with work hours including nights, weekends, and early mornings. This is typical for retail positions to ensure store coverage during peak shopping times and operational needs. The position is part-time.

📝 Enhancement Note: The work environment is dynamic, with a mix of customer-facing activities, specialized production work in the framing shop, and general retail operational tasks. Adaptability to varied schedules and work zones is essential.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Manager. Expect questions focused on customer service scenarios, sales approach, problem-solving, and understanding of the Framer role.

• Skills Demonstration/Assessment: You may be asked to demonstrate basic measuring skills, discuss how you would approach a framing consultation, or show familiarity with operating a cash register.

• Cultural Fit Assessment: Interviewers will assess your alignment with Michaels' values, such as creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio is less critical than demonstrating relevant skills and experience during the interview.

• Resume: Highlight any previous customer service, sales, or hands-on experience (even personal projects involving crafting or framing). Quantify achievements where possible (e.g., "increased customer satisfaction scores by X%," "assisted X customers daily").

• Interview Responses: Prepare specific examples of how you've handled challenging customer situations, upsold products, or met sales targets. If you have any personal framing or art projects, be ready to discuss them briefly to showcase your interest and aptitude.

• Process Understanding: Be prepared to articulate how you would prioritize tasks, maintain a clean workspace, and follow safety procedures.

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions like: "A customer wants to frame a valuable piece of art but is unsure about the best options. How would you assist them?" or "How would you handle a situation where a customer is unhappy with a framing order?"

• Operational Questions: You might be asked about your understanding of inventory stocking, cash handling procedures, or how you would ensure a safe work environment.

• Sales Focus: Be prepared to discuss how you would actively sell custom framing services and potentially related products.

📝 Enhancement Note: The application process for this role is likely streamlined, focusing on practical skills, customer service aptitude, and alignment with retail operational needs. Demonstrating enthusiasm for art, creativity, and customer engagement will be key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Used for customer transactions, cash handling, and potentially order entry for custom framing.

• Custom Framing Equipment: Includes specialized tools for measuring, cutting glass, and assembling frames. Specific equipment may include:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter: For cutting custom mats to fit artwork.
  • Framing Equipment: Such as jointers, staple guns, and potentially heat presses for specific framing techniques.

• Measuring Tools: Rulers, tape measures for accurate project specifications.

Analytics & Reporting:

• While not directly managing complex analytics, the role contributes to store-level performance metrics that are tracked by management. This includes sales figures for custom framing, customer satisfaction, and inventory accuracy. CRM & Automation:

• The company utilizes CRM principles through its customer engagement strategies (e.g., "Elevated ABC Deliver") to build relationships and encourage repeat business.

• Omni channel processes may involve integrated systems for online orders and in-store pickup/fulfillment.

📝 Enhancement Note: Proficiency in using point-of-sale (POS) systems and operating specialized framing equipment is essential. Familiarity with basic computer skills supports order management and communication.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels encourages a culture that supports artistic expression and the joy of creating and celebrating.

• Customer Focus: A strong emphasis on building relationships, providing excellent service, and ensuring customer satisfaction is paramount.

• Teamwork: Collaboration among store associates is vital for efficient operations, task completion, and a positive work environment.

• Efficiency & Quality: Adherence to Standard Operating Procedures (SOPs) ensures consistent quality in products and services, alongside efficient store operations.

• Respect & Positivity: Maintaining a positive and respectful demeanor, even in challenging situations, is expected.

Collaboration Style:

• Cross-functional Integration: The Framer will work closely with all store personnel to ensure seamless customer experiences and efficient operations, from sales floor to stock room.

• Process Adherence: Collaboration involves sharing best practices and ensuring all team members are aligned with company programs and SOPs.

• Customer-Centric Approach: The team works together to meet customer needs, whether it's finding a product, completing a custom order, or processing a transaction.

📝 Enhancement Note: The culture at Michaels is geared towards fostering creativity and providing a positive, supportive environment for both customers and employees. Operations roles are expected to embody these values through their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer consultations, custom framing production, general store duties, and stocking requires strong time management and prioritization skills.

• Meeting Sales Targets: Consistently driving custom framing sales in a competitive retail environment.

• Handling Difficult Customers: Effectively managing customer expectations and resolving issues to maintain satisfaction and loyalty.

• Physical Demands: The role involves standing for long periods, lifting, and working with specialized equipment, requiring physical stamina.

• Adapting to Evolving Trends: Staying updated on framing styles, art trends, and customer preferences.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen skills in various framing techniques, materials, and design principles.

• Sales & Customer Relationship Management: Develop advanced sales techniques, consultative selling, and customer loyalty-building strategies.

• Visual Merchandising: Learn to create appealing displays and manage departmental presentation.

• Retail Operations Management: Gain exposure to inventory control, loss prevention, and store operational efficiency.

• Leadership Potential: Opportunities to move into supervisory or management roles within the store.

📝 Enhancement Note: This role offers a hands-on introduction to specialized retail operations and customer engagement. The challenges are typical of a fast-paced retail environment, while the growth opportunities are geared towards developing a well-rounded retail professional.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with a framing quote?"

• Sales Approach: "How would you approach a customer who is browsing the framing section?" "What steps would you take to sell a custom framing solution?"

• Problem-Solving: "Imagine a customer needs a frame for a unique-sized artwork. What would be your process?" "How would you manage your time if you had multiple framing orders due and customers waiting?"

• Operational Understanding: "What are your thoughts on maintaining a clean and organized workspace?" "How do you ensure accuracy in your work?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'fueling the joy of creativity' mean to you?"

• "How do you contribute to a positive team environment?"

• "What do you know about our custom framing services?" Portfolio Presentation Strategy:

• Resume Highlights: Be ready to speak to specific experiences listed on your resume that demonstrate customer service, sales ability, attention to detail, and any hands-on skills.

• Anecdotal Examples: Prepare 2-3 concise stories illustrating your ability to handle customer interactions, solve problems, and contribute to a team.

• Enthusiasm: Convey genuine interest in art, creativity, and helping customers bring their visions to life through framing.

📝 Enhancement Note: Interviews will likely focus on behavioral questions, assessing your past experiences and how you would handle future situations. Demonstrating a customer-centric mindset, a proactive sales approach, and an understanding of operational standards will be key to success.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Customization: Tailor your resume to highlight relevant customer service, sales, and any hands-on or detail-oriented experiences. Quantify achievements where possible.

• Prepare for Behavioral Questions: Think of specific examples from past roles or experiences that demonstrate your skills in customer service, sales, problem-solving, and teamwork.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

• Practice Your Introduction: Be ready to articulate why you are a good fit for the role and how your skills align with the responsibilities of a Framer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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