Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Long Beach, California, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: September 18, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for delivering exceptional customer service and building strong customer relationships through personalized framing solutions.

• Executes custom framing orders with a focus on high quality and timely production, adhering to Standard Operating Procedures (SOPs).

• Manages the ready-made frame department and other assigned areas, ensuring a well-merchandised and in-stock store environment.

• Supports operational efficiency by participating in stocking processes, operating the cash register, and assisting with Omni channel initiatives.

📝 Enhancement Note: While this role is primarily customer-facing and production-oriented, the emphasis on SOPs, inventory management, and Omni channel support indicates a need for operational awareness and process adherence, typical of entry-level retail operations roles.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by providing personalized design consultations and framing solutions using the Elevated ABC Deliver methodology.
  • Actively engage customers to understand their needs, help locate products, and offer solutions that drive sales within the custom framing department.
  • Operate the cash register and execute cash handling procedures with accuracy and adherence to company standards.

• Production & Quality Assurance:

  • Complete custom framing orders with a high degree of quality, ensuring all work meets company standards and customer expectations.
  • Adhere strictly to Standard Operating Procedures (SOPs) for all framing processes, equipment operation, and safety protocols.
  • Operate framing equipment and a glass cutter safely and efficiently to produce custom frames.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment, to ensure optimal visual presentation and product availability.
  • Assist in creating a safe, clean, and clutter-free shopping environment for customers.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and budget compliance.

• Omni Channel Support & Compliance:

  • Support and execute Omni channel processes as required, contributing to a seamless customer experience across all touchpoints.

  • Uphold company policies, safety programs, and shrink reduction initiatives, acting as a role model for positive behavior and adherence to organizational values.

📝 Enhancement Note: The inclusion of "Elevated ABC Deliver" and "Omni channel processes" suggests a modern retail approach where operational efficiency is tied to customer experience and integrated sales channels.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated.

Experience:

• 0-2 years of experience in a retail or customer-facing role is ideal, with a focus on developing skills in sales, production, and customer service.

• Demonstrated ability to learn and apply new processes and technologies quickly. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, basic software applications, and potentially inventory management tools.

• Basic Measuring Skills: Essential for accurate custom framing order creation and material estimation.

• Framing Equipment Operation: Proficiency in safely operating standard framing machinery and tools.

• Glass Cutting: Skill in cutting glass precisely for framing projects.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide satisfactory solutions.

• Sales Acumen: Aptitude for selling products and services, driving sales through consultative approaches.

• Cash Handling: Accuracy and integrity in processing transactions and managing cash.

Preferred Skills:

• Retail Experience: Previous experience in a retail environment, understanding store operations, merchandising, and customer flow.

• Selling Products/Services: Experience in a sales-driven role, with a track record of meeting or exceeding sales targets.

• Visual Merchandising: Understanding of how to present products attractively and maintain departmental standards.

• Inventory Management: Familiarity with stock control, replenishment, and maintaining accurate inventory levels.

📝 Enhancement Note: The "0-2 years" experience level suggests that core competencies like customer service and basic operational skills are prioritized, with specific framing and sales skills being trainable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples demonstrating their ability to:
  • Problem-Solving in Customer Service: Instances where you resolved customer issues effectively or went above and beyond to ensure satisfaction.
  • Production Accuracy: Examples of tasks where attention to detail and accuracy were critical to successful completion (e.g., precise measurements, following instructions).
  • Adaptability to New Systems: Anecdotes of learning new software, equipment, or processes quickly in previous roles.
  • Sales Contribution: Any instances where your efforts directly contributed to increased sales or customer engagement.

Process Documentation:

• Candidates will be expected to learn and adhere to detailed Standard Operating Procedures (SOPs) for all aspects of the role, including:
  • Workflow Design and Optimization: Understanding the steps involved in custom framing from customer consultation to final product delivery.
  • Implementation and Automation: Familiarity with using equipment and systems to efficiently complete tasks.
  • Measurement and Performance Analysis: While not directly responsible for analysis, understanding how individual performance contributes to team metrics (sales, quality, on-time delivery) is key.

📝 Enhancement Note: For an entry-level role, the "portfolio" is more about demonstrating transferable skills and a willingness to learn processes rather than showcasing a pre-built portfolio of operations projects.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour. This range reflects the entry-level nature of the role and the specified experience level, adjusted for the Long Beach, California market. The higher end may be reached with demonstrated proficiency and experience.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Employee Assistance Program (EAP) for confidential support

• Financial Security:

  • 401(k) with employer match
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care
  • Commuter benefits

• Professional Development:

  • Tuition assistance for continued education
  • Adoption assistance

• Additional Perks:

  • Voluntary insurance options

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours: This is a part-time position. While the specific number of hours per week is not stated, it implies flexibility and will likely vary based on business needs. The role requires availability for nights, weekends, and early mornings.

📝 Enhancement Note: The salary range is competitive for entry-level retail positions in the Long Beach area. The comprehensive benefits package is attractive for a part-time role, offering significant value beyond base compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Home Decor). Michaels operates as a leading destination for creative supplies and custom framing, serving a broad customer base with diverse crafting needs.

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization with significant operational scale. This means standardized processes and ample resources for training and support.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, emphasizing creativity, community, and customer engagement.

Team Structure:

• Store-Level Operations: This role is part of a store-level team, likely reporting to a Store Manager or a designated Department Manager (e.g., Framing Department Manager).

• Cross-functional Collaboration: Framers will collaborate daily with fellow store associates, including sales floor staff, cashiers, and potentially stockroom personnel, to ensure smooth store operations and a positive customer experience.

• Specialization: The role focuses on the specialized area of custom framing, requiring collaboration with customers on design and production, but also demands general store support.

Methodology:

• Customer-Centric Approach: The company prioritizes building customer relationships and delivering memorable experiences, evident in the "Elevated ABC Deliver" methodology.

• Process Adherence: A strong emphasis is placed on following Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all stores.

• Data-Informed Operations: While this role is hands-on, it contributes to broader sales and operational data that informs business decisions.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels appears to balance a creative, customer-focused environment with the structured operational demands of a large retail chain.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as an entry-level position within retail operations, specifically focused on custom framing and customer service. It serves as a foundational role for individuals looking to start a career in retail operations or customer-facing roles.

Reporting Structure: The Framer typically reports to a Department Manager (e.g., Framing Manager or Custom Frame Manager) or directly to the Store Manager, depending on the store's organizational structure. They will work alongside other store associates and collaborate with various departments.

Operations Impact: The Framer's impact on operations is primarily through:

• Revenue Generation: Directly contributing to sales through custom framing services and upselling.

• Customer Satisfaction & Retention: Creating positive experiences that encourage repeat business and build brand loyalty.

• Operational Efficiency: Maintaining department standards, timely order completion, and accurate production.

• Inventory Accuracy: Proper handling and management of framing materials and ready-made frames.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, design principles, and sales strategies.

• Advancement within the Store: Potential to move into roles like Department Lead, Assistant Manager, or Store Manager, gaining broader operational and leadership experience.

• Cross-Training: Possibility of cross-training in other store departments, expanding operational knowledge within the retail environment.

• Specialization: Deepening expertise in custom framing, potentially leading to specialized roles within Michaels' operational structure, such as in their manufacturing division (Artistree).

📝 Enhancement Note: For an entry-level role, the growth path is primarily within the retail store structure, emphasizing a progression from individual contributor to leadership roles through demonstrated performance and acquired skills.

🌐 Work Environment

Office Type: This is a retail store environment located in a public shopping center (Long Beach-7340 Carson Blvd). The workspace includes a customer-facing retail floor and a dedicated custom framing shop area.

Office Location(s): The primary location is 7340 Carson Blvd, Long Beach, CA. This is a standard retail store setting, accessible to the local community.

Workspace Context:

• Customer Interaction: The environment is highly interactive, requiring constant engagement with customers on the sales floor and within the framing studio.

• Production Area: The framing shop is equipped with specialized tools like glass cutters and heat presses, requiring a focus on safety and precision. Some stock rooms may not be climate-controlled.

• Team Collaboration: Opportunities for collaboration exist with other store associates during daily operations, stocking, and customer service initiatives.

Work Schedule: This is a part-time position. Work hours include nights, weekends, and early mornings, aligning with typical retail operating hours. Flexibility is a key requirement.

📝 Enhancement Note: The work environment is dynamic and fast-paced, characteristic of a busy retail store, with specific demands related to specialized framing production.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Apply online via the provided Workday link.

• Initial Screening: Your application and resume will be reviewed for basic qualifications and relevant experience.

• Phone/Video Interview: A brief conversation with a hiring manager or recruiter to discuss your background, interest in the role, and initial fit for Michaels' culture.

• In-Person Interview: This will likely involve a discussion about your customer service philosophy, problem-solving skills, and ability to learn framing processes. It may include a practical assessment or demonstration of basic skills.

• Store Walkthrough/Shadowing: You may be asked to walk through the store, demonstrating your observational skills and understanding of retail operations, or shadow a current Framer to observe the daily tasks.

• Final Decision: Based on interview performance, skill assessment, and cultural fit.

Portfolio Review Tips:

• Focus on Transferable Skills: Since this is an entry-level role, emphasize experiences where you demonstrated strong customer service, attention to detail, ability to follow instructions, and any sales achievements.

• Prepare Specific Examples: Have ready anecdotes about:

  • How you've handled difficult customers or resolved service issues.
  • Instances where your accuracy and precision were important.
  • Times you quickly learned a new skill or system.
  • Any sales successes or contributions.

• Demonstrate Enthusiasm for Framing: Express genuine interest in the craft of framing and the opportunity to learn it. Research basic framing concepts if possible.

Challenge Preparation:

• Customer Scenarios: Be prepared to discuss how you would handle common customer service situations, such as an unhappy customer, a complex framing request, or a product inquiry.

• Process Adherence: Understand the importance of following SOPs and be ready to explain why adhering to procedures is critical in a retail and production environment.

• Basic Measurement/Problem Solving: While not a formal test, be ready to discuss how you approach tasks requiring precision and problem-solving.

📝 Enhancement Note: The interview process is designed to assess a candidate's foundational customer service, operational aptitude, and potential for learning specialized skills, rather than extensive prior experience.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters/Framing Machines: Specialized tools for cutting mats and assembling frames. Proficiency will be trained.
  • Glass Cutter: Essential for precise glass sizing for framed artwork.
  • Heat Press: Used for specific framing applications.

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially accessing customer order history.

• Inventory Management System: Likely integrated with the POS, used for tracking stock levels of ready-made frames and framing supplies.

Analytics & Reporting:

• While the Framer is not directly responsible for analytics, they contribute to data that feeds into:
  • Sales Reports: Tracking custom framing sales, average transaction value, and product mix.
  • Production Metrics: Monitoring order completion times and quality.
  • Inventory Reports: Ensuring accurate stock counts and managing replenishment needs.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system may have basic CRM capabilities to track customer orders and preferences.

• Omni Channel Platforms: Systems that support online orders, in-store pickup, and ship-from-store functionalities.

📝 Enhancement Note: The technology stack is focused on essential retail operations tools, with specialized equipment for the framing function. Training will be provided for specific machinery and systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building relationships is paramount, as reflected in the "Elevated ABC Deliver" approach.

• Quality & Craftsmanship: A commitment to producing high-quality custom framing solutions that meet customer expectations.

• Efficiency & Productivity: Adhering to SOPs and production standards to ensure timely order completion and operational flow.

• Teamwork & Respect: Collaborating effectively with colleagues, maintaining a positive and respectful work environment, and supporting organizational values.

• Safety & Compliance: Upholding safety protocols in the store and framing shop, and adhering to all company policies and legal requirements.

Collaboration Style:

• Customer-Centric Collaboration: Working closely with customers to design and create their framing vision.

• Team Support: Assisting fellow team members with sales, stocking, and customer service tasks to ensure the store runs smoothly.

• Process-Oriented: Following established procedures and contributing to a culture of continuous improvement by providing feedback on processes.

• Open Communication: Maintaining open lines of communication with supervisors and colleagues regarding tasks, challenges, and customer needs.

📝 Enhancement Note: The culture emphasizes a blend of creative passion, customer dedication, and operational discipline, fostering a supportive and productive retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time between creating custom frames, assisting walk-in customers, and handling sales transactions.

• Learning Specialized Skills: Mastering the intricacies of custom framing design, material selection, and equipment operation.

• Handling Diverse Customer Needs: Catering to a wide range of artistic styles, budgets, and technical requirements for framing projects.

• Maintaining Production Standards: Consistently producing high-quality work under time pressure and meeting delivery deadlines.

• Adapting to Retail Demands: Navigating the fast-paced nature of retail, including busy seasons, unexpected customer needs, and varied work hours.

Learning & Development Opportunities:

• Framing Expertise: Develop deep knowledge in custom framing techniques, materials, design principles, and preservation methods.

• Sales & Customer Engagement: Enhance skills in consultative selling, relationship building, and customer satisfaction.

• Retail Operations Fundamentals: Gain hands-on experience in merchandising, inventory management, cash handling, and Omni channel processes.

• Potential for Leadership: Opportunities to grow into leadership roles within the store by demonstrating strong performance, reliability, and a commitment to the company's values.

• Industry Knowledge: Exposure to the art and home decor market, understanding trends and customer preferences.

📝 Enhancement Note: This role offers a solid foundation in both specialized craft production and general retail operations, with clear pathways for skill development and career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Service Philosophy: "Describe a time you provided exceptional customer service. What made it stand out?" Be ready to discuss how you would apply this to custom framing consultations.

• Problem-Solving: "Tell me about a time you had to solve a problem with limited resources or information." Prepare examples related to customer issues or production challenges.

• Teamwork & Collaboration: "How do you contribute to a positive team environment?" Discuss your experience working with others and supporting colleagues.

• Learning & Adaptability: "Describe a time you had to learn a new skill or process quickly. How did you approach it?" Highlight your ability to master framing equipment and SOPs.

Company & Culture Questions:

• Motivation for Michaels: "Why are you interested in working at Michaels, specifically in the framing department?" Show genuine interest in creativity, art, and helping customers.

• Understanding of the Role: "What do you understand the responsibilities of a Framer to be?" Demonstrate you've read the job description thoroughly.

• Alignment with Values: "How do you embody Michaels' values of creativity, community, and customer focus?" Connect your past experiences to these principles.

Portfolio Presentation Strategy:

• Verbal Examples: Instead of a physical portfolio, prepare to verbally walk through 2-3 specific examples from your past experience that highlight:

  • A successful customer interaction that led to a sale or high satisfaction.
  • A time you demonstrated attention to detail or accuracy in a task.
  • An instance where you quickly learned and applied a new skill or process.

• Focus on Impact: For each example, clearly articulate the situation, your action, and the positive result or impact.

• Enthusiasm for Framing: Convey excitement about learning the craft and contributing to the framing department's success.

📝 Enhancement Note: The interview process will assess your customer service aptitude, operational awareness, and potential to learn, with a focus on behavioral examples.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the Michaels Stores Workday portal using the provided link.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any exposure to technical equipment or processes. Use keywords from the job description like "customer service," "sales," "production," and "detail-oriented."

• Portfolio Preparation: Mentally prepare specific, concise examples (situational and behavioral) that demonstrate your customer service skills, problem-solving abilities, attention to detail, and capacity for learning new technical skills.

• Company Research: Familiarize yourself with Michaels' mission, values, and the importance of custom framing to their business. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice articulating your answers to common interview questions, focusing on the STAR method (Situation, Task, Action, Result) for behavioral questions. Be ready to discuss your interest in the specific role and company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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