FLEX Product Designer

📍 Job Overview

Job Title: FLEX Product Designer

Company: Marriott

Location: Bethesda, Maryland, United States

Job Type: Full time, Temporary

Category: Product Design / UX/UI

Date Posted: 2026-08-21

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• This role is crucial for enhancing the Marriott Bonvoy App's user experience, focusing on intuitive and customer-centered mobile designs.

• The Product Designer will translate complex customer insights and business requirements into elegant, user-friendly digital solutions.

• Collaboration with cross-functional teams, including Product Management, Engineering, Research, and Analytics, is central to delivering cohesive and scalable design outcomes.

• A strong emphasis is placed on designing seamless experiences across the entire customer travel journey, from planning to post-stay engagement.

📝 Enhancement Note: While the title is "Product Designer," the description clearly indicates a focus on UX/UI and customer experience design within a mobile application context, aligning it with Product Design and UX/UI roles in digital product development. The temporary nature of the role is also a key characteristic.

📈 Primary Responsibilities

• Design intuitive and engaging mobile experiences for the Marriott Bonvoy App, aligning customer needs with business objectives and platform best practices.

• Develop comprehensive user flows, journey maps, wireframes, prototypes, and high-fidelity designs to clearly articulate customer experiences and design solutions.

• Transform customer insights, business requirements, and technical constraints into simple, user-centered design solutions that enhance satisfaction and achieve business goals.

• Craft seamless user experiences across all stages of the travel journey: trip planning, booking management, stay preparation, in-stay interactions, and post-stay engagement.

• Collaborate closely with Product Management and Engineering teams throughout the entire product development lifecycle to ensure the delivery of scalable and high-quality design solutions.

• Leverage customer research, usability testing, analytics, and user feedback to iteratively inform design decisions and drive continuous experience improvements.

• Apply established mobile platform standards and interaction patterns across both iOS and Android interfaces to ensure a consistent user experience.

• Actively utilize and contribute to Marriott's enterprise design system, ensuring visual and functional consistency across all products and platforms.

• Produce development-ready design assets, detailed specifications, and necessary supporting documentation to facilitate successful implementation by engineering teams.

• Clearly present design concepts, rationale, and strategic recommendations to diverse stakeholders through compelling storytelling and effective visual communication.

• Actively participate in design reviews, critiques, workshops, and cross-functional collaboration sessions to foster innovation and enhance customer experiences.

• Support usability testing, user acceptance testing (UAT), and other design validation activities to guarantee the delivery of high-quality customer experiences.

• Design accessible and inclusive experiences that adhere to established accessibility standards and best practices, ensuring broad usability.

• Effectively manage multiple project priorities and deliver high-quality design work within established project timelines.

• Continuously stay informed about emerging trends in UX, mobile design, accessibility, travel, and hospitality to proactively improve customer experiences.

📝 Enhancement Note: The responsibilities cover the full spectrum of product design, from ideation and research to detailed execution and collaboration. The emphasis on the travel journey, mobile platforms, and an enterprise design system is specific to the hospitality industry and large-scale digital products.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in User Experience Design, Human-Computer Interaction, Graphic Design, a related field, or equivalent professional experience. Experience:

• 5+ years of experience in User Experience Design, Product Design, Interaction Design, or a closely related discipline, specifically designing consumer-facing digital products.

• Proven experience creating effective mobile application experiences using user-centered design methodologies.

• Demonstrated proficiency in wireframing, prototyping, interaction design, and visual design. Required Skills:

• User Experience (UX) Design: Deep understanding of UX principles and methodologies for creating intuitive digital products.

• Product Design: Ability to translate business goals and user needs into functional and aesthetically pleasing product designs.

• Interaction Design: Skill in defining how users interact with the product, ensuring smooth and logical navigation.

• Visual Design: Expertise in creating visually appealing interfaces that align with brand identity and enhance usability.

• Figma Proficiency: Advanced skills in using Figma for wireframing, prototyping, and high-fidelity design creation.

• Wireframing & Prototyping: Ability to quickly create low-fidelity wireframes and interactive prototypes to test concepts.

• User-Centered Design: Commitment to designing solutions based on thorough understanding of user needs and behaviors.

• Mobile Application Design: Specific experience designing for iOS and Android platforms, understanding their unique constraints and opportunities.

• Usability Testing: Experience in planning, conducting, and analyzing usability tests to validate design decisions.

• Accessibility Principles: Knowledge of WCAG guidelines and best practices for designing inclusive digital experiences.

• Journey Mapping & User Flows: Ability to map out user journeys and create detailed user flows to visualize product interactions.

• Design Systems: Experience working with and contributing to enterprise-level design systems for consistency and scalability.

• Stakeholder Presentation: Strong ability to present design concepts, rationale, and recommendations effectively to various audiences.

• Cross-functional Collaboration: Proven ability to work effectively with Product Managers, Engineers, Researchers, and other stakeholders.

• Data Analytics Interpretation: Capacity to interpret user data and analytics to inform design decisions.

Preferred Skills:

• Experience designing for the travel, hospitality, loyalty, e-commerce, marketplace, or subscription-based digital sectors.

• Experience creating scalable design solutions within established enterprise design systems.

• Demonstrated ability to leverage customer research, usability testing, analytics, and accessibility principles to inform design decisions.

📝 Enhancement Note: The required skills are extensive, reflecting a senior-level product designer role. The emphasis on mobile, specific tools like Figma, and industry-relevant experience (travel, hospitality) is critical for candidates. The distinction between required and preferred skills helps candidates self-assess their fit.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies showcasing UX/UI Process: Detailed walkthroughs of at least 2-3 significant projects that demonstrate end-to-end design thinking from problem identification to solution implementation.

• Mobile-First Design Examples: Projects specifically highlighting mobile application design, showcasing intuitive user flows, interaction patterns, and visual appeal for iOS and Android.

• Figma or Similar Tool Proficiency: Examples of wireframes, interactive prototypes, and high-fidelity mockups created in tools like Figma, demonstrating a strong command of design software.

• User-Centered Design Methodology: Evidence of applying user research, persona development, and usability testing within design projects, with clear articulation of how user feedback informed decisions.

• Design System Application: Examples of how you've either utilized an existing design system or contributed to its development, ensuring consistency and scalability in your designs.

• Problem-Solving & Iteration: Projects that clearly illustrate challenges faced, design iterations made, and the rationale behind those changes, leading to improved outcomes.

• Cross-functional Collaboration: Descriptions of how you've worked with product managers, engineers, and other stakeholders throughout the design process.

Process Documentation:

• User Journey Maps & Flows: Visual documentation of user journeys and detailed user flows to illustrate intuitive pathways and interaction sequences.

• Wireframes & Prototypes: Comprehensive sets of wireframes and interactive prototypes used to test and validate design concepts before high-fidelity development.

• Design Specifications: Clear, detailed specifications and documentation provided to engineering teams for accurate implementation of designed interfaces and interactions.

• Usability Testing Reports: Summaries of usability testing findings, including identified issues, recommendations, and how these insights influenced subsequent design iterations.

📝 Enhancement Note: For a Product Designer role, a strong portfolio is paramount. This section emphasizes demonstrating a robust design process, proficiency in key tools, and the ability to deliver user-centered, scalable, and well-documented design solutions, particularly for mobile applications.

💵 Compensation & Benefits

Salary Range:

• Estimated Hourly Rate: $41.97 - $61.05 USD per hour.

• Explanation: This range is derived from the provided AI salary data, which indicates an hourly wage suitable for a Product Designer with 5-10 years of experience in the Bethesda, MD area. The upper end reflects a senior-level designer with specialized skills and experience in the hospitality sector. This is a temporary position, which may influence the final compensation structure.

Benefits:

• For All Employees (Full-time & Temporary):

  • 401(k) plan
  • Stock purchase plan
  • Discounts at Marriott properties
  • Commuter benefits
  • Employee assistance plan
  • Childcare discounts

• For Full-time Employees:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health care flexible spending account (FSA)
  • Dependent care flexible spending account (FSA)
  • Life insurance
  • Disability insurance (short-term and long-term)
  • Accident insurance
  • Adoption expense reimbursements
  • Paid parental leave

• Additional for Washington Applicants (if applicable):

  • Paid sick leave (accrued at 0.0384 PTO balance per hour worked)

  • Minimum of 9 paid holidays annually Working Hours:

• Standard 40 hours per week.

• Note: The role is designated as "Hybrid," implying a mix of on-site and remote work, with specific days potentially determined by team needs and manager guidance. Marriott HQ is committed to a hybrid environment.

📝 Enhancement Note: The provided AI salary data has been converted to an hourly range, as is common for temporary or contract roles. The benefits package is comprehensive and highlights differences between full-time and temporary roles, as well as location-specific benefits. The hybrid work arrangement is clarified.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality, Travel & Tourism, Real Estate Development. Marriott International is the world's largest hotel company, renowned for its extensive portfolio of brands and global presence, driving innovation in guest experiences and loyalty programs.

Company Size: Large Enterprise (over 10,000 employees). This scale implies robust processes, established design systems, and opportunities for significant impact across a vast customer base.

Founded: 1927. With nearly a century of history, Marriott has a deep-rooted culture focused on service, associate well-being, and continuous evolution.

Team Structure:

• Operations aspect 1: The Product Designer will likely be part of a larger Digital Product or Design team, potentially within the Marriott Bonvoy digital product division. This team would include other designers, product managers, researchers, and analysts.

• Operations aspect 2: Reporting structure is likely to a Design Lead, UX Manager, or Director of Digital Product Design. Collaboration will be highly matrixed, involving close partnerships with engineering leads and product owners for specific app features.

• Operations aspect 3: Cross-functional collaboration is a cornerstone of this role, requiring constant interaction with Product Management for strategy and requirements, Engineering for feasibility and implementation, and Research/Analytics for data-driven insights and validation.

Methodology:

• Operations process 1: Data analysis and insights are central, with designers expected to use analytics, A/B testing results, and user research to inform their design decisions and measure the impact of their work.

• Operations process 2: Workflow planning and optimization strategies are key, focusing on streamlining the customer journey within the Marriott Bonvoy app and ensuring efficient product development cycles.

• Operations process 3: Automation and efficiency practices are implicitly valued through the use of design systems and the need for scalable design solutions that can be implemented effectively by engineering.

Company Website: https://www.marriott.com/

📝 Enhancement Note: Understanding Marriott's scale and history is crucial. The "FLEX" designation suggests a temporary role, which can influence team dynamics and project scope. The emphasis on the Marriott Bonvoy app places the role within a specific, high-visibility digital product area.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level Product Designer, requiring significant experience (5+ years) in end-to-end design for consumer-facing digital products, particularly mobile applications. The expectation is for the designer to work autonomously on complex features and contribute to strategic design discussions.

Reporting Structure: The designer will likely report into a design leadership role (e.g., Design Manager, Director of UX/UI) within the digital product organization. They will work closely with Product Managers and Engineering Leads on specific product initiatives.

Operations Impact: The Product Designer's impact is directly tied to improving the user experience of the Marriott Bonvoy app. Success in this role means driving higher customer engagement, increased booking conversion rates, improved customer satisfaction scores, and enhanced loyalty program participation, all of which directly contribute to Marriott's revenue and brand loyalty.

Growth Opportunities:

• Operations skill advancement: Opportunity to deepen expertise in mobile UX/UI design, user-centered methodologies, and potentially specialize in areas like loyalty programs or travel tech.

• Design System Contribution: Potential to contribute to the evolution of Marriott's enterprise design system, gaining experience in design governance and scalable design principles.

• Cross-functional Leadership: Developing strong collaboration and presentation skills can lead to opportunities for leading design initiatives, mentoring junior designers, or moving into Product Management or UX Strategy roles.

• Industry Exposure: Gaining in-depth experience within the hospitality and travel industry, a sector with significant digital transformation, offers valuable career capital.

📝 Enhancement Note: The temporary "FLEX" nature of the role might limit long-term growth within this specific position, but the experience gained with a major brand like Marriott, especially on a key product like the Bonvoy app, is highly valuable for future career progression.

🌐 Work Environment

Office Type: Hybrid work model. Marriott HQ in Bethesda, MD, operates on a hybrid basis. Candidates within commuting distance are expected to work from the office on designated days, while those outside commuting distance may be considered for remote positions. This role is described as hybrid.

Office Location(s):

• Primary location: Bethesda, Maryland (7750 Wisconsin Ave).

• Remote work is possible for candidates outside commuting distance to Bethesda, MD, as per company policy for HQ-based positions. Workspace Context:

• Workspace aspect 1: The Bethesda HQ is likely to offer modern collaborative spaces, meeting rooms, and amenities conducive to hybrid work and cross-functional team interaction.

• Workspace aspect 2: Access to standard corporate IT infrastructure, design software licenses (e.g., Figma), and potentially internal collaboration tools will be provided.

• Workspace aspect 3: Regular opportunities for in-person design critiques, team syncs, and stakeholder meetings, balanced with remote collaboration tools for seamless communication.

Work Schedule:

• Standard 40 hours per week.

• The hybrid arrangement allows for flexibility in balancing remote and in-office work, enabling designers to structure their week effectively for focused work and collaborative sessions.

📝 Enhancement Note: The "FLEX" designation and hybrid model suggest a need for self-discipline and effective time management. Candidates should be prepared for a structured hybrid environment that balances individual design tasks with team collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Process step 1: Initial screening by HR or a recruiter to assess basic qualifications, experience, and alignment with the role requirements. Portfolio submission will likely be requested at this stage.

• Process step 2: A technical interview or portfolio review session with design leadership and/or senior designers. Expect to present 2-3 key projects, detailing your process, design decisions, challenges, and outcomes.

• Process step 3: A panel interview with cross-functional stakeholders (e.g., Product Management, Engineering). This stage assesses collaboration skills, communication, and understanding of business objectives.

• Process step 4: Potentially a design exercise or case study, either take-home or live, to evaluate problem-solving skills and design approach for a specific challenge relevant to the Marriott Bonvoy app.

Portfolio Review Tips:

• Portfolio tip 1: Curate your portfolio to highlight 2-3 of your strongest, most relevant projects. Prioritize mobile app design, user-centered processes, and demonstrable impact.

• Portfolio tip 2: Structure your case studies logically: Problem statement, your role, target users, research/discovery, design process (wireframes, prototypes, iterations), final solution, and quantifiable results or learnings.

• Portfolio tip 3: Be prepared to articulate the "why" behind every design decision. Focus on how your designs solved user problems and met business goals. Quantify impact where possible (e.g., improved conversion, reduced task time).

• Portfolio tip 4: Tailor your presentation to Marriott's context. Show an understanding of the travel industry and the Marriott Bonvoy brand. Demonstrate how your design thinking aligns with creating exceptional guest experiences.

Challenge Preparation:

• Challenge preparation 1: If a design exercise is given, focus on understanding the prompt thoroughly. Outline your approach before diving into detailed design, emphasizing user needs and business goals.

• Challenge preparation 2: Practice time management for design exercises. For live exercises, think aloud and articulate your thought process clearly. For take-home challenges, ensure a polished presentation.

• Challenge preparation 3: Be ready to discuss how your proposed solutions would integrate with existing systems or design patterns, and how you would measure their success.

📝 Enhancement Note: The interview process is typical for a senior design role, with a strong emphasis on portfolio presentation and cross-functional collaboration. Candidates should prepare to thoroughly explain their design process and its impact.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration. Proficiency is explicitly required.

• Prototyping Tools: In addition to Figma's capabilities, experience with tools like InVision, ProtoPie, or similar for advanced prototyping may be beneficial.

• User Research Platforms: Familiarity with tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, SurveyMonkey, Qualtrics).

Analytics & Reporting:

• Web/Mobile Analytics: Experience with platforms like Google Analytics, Adobe Analytics, or similar to interpret user behavior and measure design impact.

• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or even advanced Excel for understanding and presenting data insights.

CRM & Automation:

• While not directly a designer's primary tool, understanding how CRM systems (like Salesforce) and marketing automation platforms influence customer journeys and data can provide valuable context for design.

• Design System Tools: Experience with tools used to manage and maintain design systems (e.g., Zeroheight, Storybook) is a plus.

📝 Enhancement Note: Figma is a core requirement. While direct CRM/Automation tool use might be minimal for a designer, understanding their role in the broader customer ecosystem is advantageous. The emphasis is on tools that support the design process and data-informed decision-making.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of Marriott Bonvoy members and guests, translating into intuitive and delightful digital experiences.

• Excellence in Execution: A drive for high-quality design work, attention to detail, and delivering polished, functional, and aesthetically pleasing products.

• Collaboration & Teamwork: Valuing open communication, constructive feedback, and working effectively with diverse teams to achieve shared goals.

• Innovation & Adaptability: A willingness to explore new ideas, embrace emerging technologies, and adapt designs to evolving user needs and market trends.

• Integrity & Respect: Upholding ethical standards in design and fostering an inclusive environment where all voices are heard and respected.

Collaboration Style:

• Collaboration approach 1: Highly collaborative, involving close partnerships with Product Management, Engineering, Research, and Marketing teams. Design is integrated early and often in the product development lifecycle.

• Collaboration approach 2: Embraces design critiques and feedback sessions as essential tools for refining designs and ensuring alignment across disciplines. Open to diverse perspectives.

• Collaboration approach 3: Emphasis on knowledge sharing, whether through design system contributions, internal workshops, or documenting best practices to elevate the entire team's capabilities.

📝 Enhancement Note: Marriott's culture is deeply rooted in hospitality service values. Applying these to digital product design means focusing on guest experience, seamless interactions, and building trust through reliable and user-friendly interfaces.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Objectives: Navigating the inherent tension between creating ideal user experiences and meeting Marriott's revenue and loyalty goals.

• Scalability Across a Global Brand: Designing solutions that work consistently and effectively for millions of users across diverse markets and devices, while adhering to brand standards.

• Technical Constraints: Working within the limitations of mobile platforms and existing technology stacks, requiring pragmatic and innovative problem-solving.

• Pace of a Temporary Role: Adapting quickly to project needs and delivering high-impact designs within a defined, temporary assignment duration.

• Design System Evolution: Contributing to or working with a large, evolving design system requires attention to detail and understanding of its governance.

Learning & Development Opportunities:

• Operations skill advancement: Deepening expertise in mobile UX/UI for a leading hospitality brand, including specific travel journey optimization.

• Industry Exposure: Gaining invaluable experience within the dynamic travel and hospitality technology sector.

• Cross-functional Acumen: Enhancing skills in stakeholder management, business strategy articulation, and cross-disciplinary collaboration.

• Design System Mastery: Learning best practices for enterprise design systems and contributing to their improvement.

📝 Enhancement Note: The challenges are typical for a designer at a large enterprise, with the added complexity of a temporary role requiring rapid integration and high output. The growth opportunities focus on skill enhancement and industry-specific knowledge.

💡 Interview Preparation

Strategy Questions:

• Operations question 1: "Describe a time you had to balance conflicting priorities between user needs and business goals. How did you approach it, and what was the outcome?" (Preparation: Prepare a STAR method example focusing on negotiation, data-driven arguments, and compromise.)

• Operations question 2: "How do you ensure your designs are accessible and inclusive for a global audience?" (Preparation: Discuss your understanding of WCAG, inclusive design principles, and specific techniques you employ.)

• Operations question 3: "Walk us through a complex mobile design challenge you faced and how you used Figma to solve it." (Preparation: Select a strong portfolio piece and be ready to detail the problem, your process, specific Figma features used, and the impact of your solution.)

Company & Culture Questions:

• Operations question 4: "What excites you about designing for the travel and hospitality industry, and specifically for Marriott Bonvoy?" (Preparation: Research Marriott's brand, recent app updates, and customer loyalty programs. Connect your passion for design to their mission.)

• Operations question 5: "How do you approach collaborating with Product Managers and Engineers to bring a design to life?" (Preparation: Discuss your communication style, how you provide design specifications, and your role in agile development sprints.)

• Operations question 6: "How do you measure the success of your designs, and what metrics are most important to you?" (Preparation: Talk about key UX metrics like task completion rate, user satisfaction, conversion rates, and how you use analytics to inform design.)

Portfolio Presentation Strategy:

• Presentation strategy 1: Start with a high-level overview of your portfolio, then dive deep into 2-3 projects. For each, clearly state the problem, your role, the user, your design process, key decisions, and outcomes.

• Presentation strategy 2: Use visuals effectively. Show wireframes, interactive prototypes, and final UI. Explain your rationale for design choices and how they addressed the problem. Quantify results where possible.

• Presentation strategy 3: Be prepared to answer detailed questions about your process, tools, and decision-making. Practice articulating your thoughts clearly and concisely. Show enthusiasm for the Marriott brand and the opportunity.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design skills, but also strategic thinking, collaboration abilities, and a user-centric mindset within the context of a large hospitality brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud HCM link.

• Concrete preparation step 1: Curate your portfolio to prominently feature 2-3 mobile design case studies. Ensure these highlight your process, problem-solving skills, and use of Figma, with a focus on user-centered design and measurable impact.

• Concrete preparation step 2: Tailor your resume to emphasize keywords such as "Product Designer," "UX/UI Design," "Mobile Application Design," "Figma," "User-Centered Design," and "Cross-functional Collaboration." Quantify achievements where possible.

• Concrete preparation step 3: Practice articulating your design process and project outcomes clearly and concisely. Be ready to present your portfolio live and answer in-depth questions about your decision-making.

• Concrete preparation step 4: Thoroughly research Marriott International, the Marriott Bonvoy app, and recent trends in the hospitality and travel tech industry. Understand their brand values and customer focus to align your responses during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.