Experienced UX Designer

📍 Job Overview

Job Title: Experienced UX Designer

Company: ESET

Location: Krakow, Poland

Job Type: Full-time

Category: User Experience (UX) Design

Date Posted: April 20, 2026

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Lead the design of complex user journeys and end-to-end user experiences across ESET's diverse portfolio of business security products and services.

• Drive collaborative design iterations with cross-functional stakeholders, including product management, engineering, marketing, and business leadership, to ensure alignment and influence strategic decisions.

• Plan and execute design validation through usability testing, data analysis, and user research, translating insights into actionable improvements for product enhancement.

• Contribute to the broader UX strategy, processes, and best practices within ESET's global User Experience Team, fostering a culture of design excellence.

📝 Enhancement Note: This role is positioned as an "Experienced UX Designer," suggesting a senior individual contributor role with significant autonomy and leadership in design execution. The focus on "business customers" and a "global software company with more than 100 million users" indicates a large-scale, B2B-oriented product environment requiring robust, scalable, and secure design solutions. The explicit mention of leading design for "multiple products or complex touchpoints" emphasizes the need for strategic thinking and the ability to manage complex design systems.

📈 Primary Responsibilities

• Spearhead the design of intricate user journeys and comprehensive flows, ensuring seamless end-to-end experiences across multiple touchpoints for ESET's business clientele.

• Facilitate and lead iterative design processes, actively engaging with product managers, solution architects, engineers, marketing teams, and business leaders to foster alignment and drive consensus on design solutions.

• Develop and implement robust user research methodologies, including usability testing, A/B testing, and data analytics, to gather critical insights and inform design decisions for continuous product improvement.

• Own the end-to-end design execution for key product features and services, from initial concept and wireframing through to high-fidelity prototyping and final visual design.

• Champion consistency and quality of user experience across the ESET Business ecosystem by adhering to and contributing to established design patterns, style guides, and usability best practices throughout the product lifecycle.

• Collaborate closely with engineering teams to ensure accurate implementation of designs, providing clear specifications and ongoing support during the development process.

• Contribute to the strategic vision for UX at ESET, identifying opportunities for innovation and improvement in product design, user research, and design processes.

• Translate complex technical concepts into intuitive and user-friendly interfaces, catering to a wide range of customer profiles, from individual security experts to large enterprise clients.

📝 Enhancement Note: The responsibilities highlight a leadership role in design execution, emphasizing end-to-end ownership and strategic contribution. The focus on "complex user journeys," "multiple products," and "interconnected systems" suggests a need for strong systems thinking and the ability to manage design across a broad product suite. The requirement to align with "design patterns and usability best practices" points to the importance of design system thinking and maintaining brand consistency.

🎓 Skills & Qualifications

Education:

Experience:

• Minimum of 5-6 years of progressive experience in User Experience (UX) design, with a proven track record of working on complex digital products.

Required Skills:

• UX Design Expertise: Proficient in all aspects of the UX design process, including user research, information architecture, interaction design, wireframing, prototyping, and usability testing.

• Design Tools Proficiency: Highly skilled in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).

• User Research & Validation: Experience in planning, conducting, and analyzing usability tests, user interviews, and surveys to derive actionable insights.

• Cross-Functional Collaboration: Proven ability to effectively collaborate with product managers, engineers, marketing, and other stakeholders, influencing decisions and fostering alignment.

• Communication & Presentation: Excellent verbal and written communication skills, with the ability to articulate design decisions, present concepts clearly, and tailor communication to diverse audiences, including technical and non-technical stakeholders.

• Analytical & Problem-Solving: Strong analytical thinking and problem-solving capabilities, with a knack for quickly understanding technical topics and identifying elegant solutions.

• Proactive Mindset: A demonstrated "can-do" attitude, initiative, and a proactive approach to identifying and addressing design challenges.

• English Fluency: Fluent in both verbal and written English.

Preferred Skills:

• B2B Product Experience: Prior experience designing for Business-to-Business (B2B) software products and understanding the unique needs of enterprise users.

• Service Design: Experience in Service Design principles and methodologies, mapping customer journeys across multiple touchpoints beyond digital interfaces.

• Data Analytics & Insights: Familiarity with leveraging product analytics tools and data to inform design decisions and measure UX impact.

• Design Systems: Experience contributing to or working within established design systems to ensure consistency and scalability.

📝 Enhancement Note: The "5-6 years" requirement suggests a mid-to-senior level role. The emphasis on "complex digital products" and "B2B products" as a bonus points to the need for experience in enterprise-grade software, which often involves intricate workflows and a focus on efficiency and security. The request for a "proactive 'can-do' attitude" is a common indicator for roles requiring initiative and self-direction within a team.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Process Showcase: The portfolio must clearly articulate your design thinking process, including problem definition, research methodologies, ideation, iterative design, and validation phases.

• Case Study Depth: Detailed case studies demonstrating end-to-end ownership of complex UX challenges, highlighting your specific contributions, design rationale, and the impact of your solutions.

• Interaction & Flow Examples: Visualizations of user flows, navigation structures, and interaction designs that illustrate your approach to creating intuitive and efficient user journeys.

• Problem/Solution Articulation: Clear explanations of the problems you addressed, the constraints you worked within, and the strategic choices made in your design solutions.

• Collaboration Evidence: Examples or descriptions of how you collaborated with cross-functional teams (e.g., product managers, engineers) and incorporated their feedback.

Process Documentation:

• Workflow Design: Evidence of designing and optimizing complex user workflows that enhance efficiency and task completion for users.

• Usability Testing & Iteration: Documentation of usability testing plans, methodologies, findings, and how these insights were used to iterate and improve designs.

• Cross-Platform Consistency: Examples showcasing your ability to maintain design consistency and adapt user experiences across multiple platforms (e.g., desktop, web, mobile).

• Impact Measurement: Demonstrations of how your designs have positively impacted key metrics (e.g., task success rate, user satisfaction, efficiency gains), ideally supported by data.

📝 Enhancement Note: The explicit emphasis on "how you think and what your design process looks like," along with a preference for "sketches, storyboards, scenarios, navigation flows, conceptual models," indicates that ESET values the strategic and conceptual aspects of UX design over purely polished visual outputs. The request to explain "how things work, how they are connected and why they are designed this way" reinforces the need for analytical and communicative skills. The instruction to "do not send only shiny pixels without reasoning or process behind" is a strong directive for comprehensive case studies.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: 18,000 - 20,000 PLN gross per month.

• Explanation: This range is based on the provided basic wage component and the company's statement that the final wage can be increased based on individual skills and experience. Given the "Experienced UX Designer" title and the 5-6+ years of experience requirement, this falls within the mid-to-senior level compensation for UX Designers in Krakow, Poland, considering the cost of living and industry benchmarks.

• Additional Compensation: Financial bonus based on performance paid twice a year, up to 14% of the base salary.

Benefits:

• Health & Well-being:

  • Comprehensive Health Care
  • Transportation Benefit
  • Wellbeing Benefit / Medicover Sport Card
  • Edenred Lunch Card
  • English/Polish Language Classes
  • Sick Days
  • Glasses Allowance

• Family Support:

  • Marriage Allowance
  • Childbirth Allowance
  • Parental Benefit
  • Loyalty Program
  • Friend Referral Program
  • Family Day Events
  • St. Nicholas Gifts for Children
  • Christmas Presents

• Office Amenities:

  • Refreshments in the office (fruits, coffee, soft drinks)
  • Dedicated Chillout Zone
  • Massage Chair

• Other: Working Hours:

• Standard full-time, typically 40 hours per week.

• The role is designated as Hybrid, indicating a blend of on-site and remote work, offering flexibility.

📝 Enhancement Note: The salary range is explicitly stated by the company. The benefits package is extensive, covering health, family, and professional development, which is attractive for experienced professionals. The hybrid work arrangement offers a balance between in-office collaboration and remote flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity Software & Services

Company Size: ESET is a global company with a significant user base (over 100 million users) and operates in over 200 countries. While the exact employee count isn't provided here, its scale suggests a large, established organization with structured processes and a global reach.

Founded: ESET was founded in 1992. This long history indicates stability, deep industry expertise, and a mature approach to product development and business operations.

Team Structure:

• Global User Experience Team: You will be part of a dedicated global UX team at ESET headquarters. This implies a centralized UX function, likely with specialists in various UX disciplines.

• Cross-Functional Collaboration: The role necessitates close collaboration with Product Management, Solution Architects, Engineering, Marketing, and Business Leadership. This suggests a matrixed organizational structure where UX is integrated into product development lifecycles.

• Reporting: While not explicitly stated, an "Experienced UX Designer" often reports to a UX Lead, Manager, or Director, and works within a product development hierarchy.

Methodology:

• User-Centric Design: The emphasis on user experience, research, and validation points to a user-centric design methodology.

• Agile/Iterative Development: Given the software industry context, it's highly probable that ESET employs agile or iterative development methodologies, requiring UX to adapt and contribute within these frameworks.

• Data-Driven Decisions: The mention of using "data, and analytics" to inform design suggests a data-driven approach to product development and UX optimization.

Company Website: https://www.eset.com/

📝 Enhancement Note: ESET's long history and global presence in cybersecurity suggest a company that values innovation, reliability, and a deep understanding of user needs in a complex threat landscape. The emphasis on a global UX team implies opportunities for international collaboration and exposure to diverse user markets.

📈 Career & Growth Analysis

Operations Career Level: This is an "Experienced UX Designer" role, indicating a senior individual contributor level. It requires leading design for complex projects and influencing strategy, moving beyond task execution to strategic design thinking.

Reporting Structure: The role is part of the global User Experience Team, likely reporting into a UX Management function within the larger product development or technology organization. Collaboration will be broad, extending across multiple departments.

Operations Impact: The UX Designer's work directly impacts the usability, adoption, and satisfaction of ESET's security products used by over 100 million users worldwide. This role is critical in shaping the perception and effectiveness of ESET's offerings, influencing customer loyalty and competitive positioning in the cybersecurity market.

Growth Opportunities:

• Leadership in Design: Opportunity to lead complex design initiatives, mentor junior designers, and shape design direction for significant product areas.

• Strategic UX Contribution: Influence UX strategy, processes, and best practices within a global team, contributing to the overall maturity of UX at ESET.

• Domain Expertise: Deepen expertise in cybersecurity UX, a highly specialized and in-demand field, working with sophisticated B2B products and diverse user roles (e.g., security experts, enterprise administrators).

• Cross-Functional Development: Enhance skills in stakeholder management, influencing, and strategic communication by working closely with senior leaders across product, engineering, and business functions.

• Skill Expansion: Potential to explore adjacent areas like Service Design, advanced user research techniques, or contribution to design systems.

📝 Enhancement Note: The "Experienced" title and responsibilities suggest a path towards senior design leadership, principal designer roles, or management roles within UX. The company's global reach and focus on cybersecurity offer specialized growth within a critical and evolving technology sector.

🌐 Work Environment

Office Type: Hybrid work arrangement. This means a combination of working from the ESET office in Krakow and remotely.

Office Location(s): Krakow, Poland. The specific office location details are not provided, but it's the primary work location.

Workspace Context:

• Collaborative Environment: The hybrid model suggests designated times for in-office collaboration, team meetings, workshops, and brainstorming sessions. The presence of a "Chillout zone" and "Massage chair" indicates a focus on employee well-being and a comfortable working atmosphere.

• Tools & Technology: As a tech company, ESET likely provides access to modern design tools, collaboration platforms, and the necessary IT infrastructure for both in-office and remote work.

• Team Interaction: Opportunities for face-to-face interaction with UX colleagues, product managers, and engineers are available during office days, fostering strong working relationships and effective communication.

Work Schedule: Full-time, with a standard 40-hour work week. The hybrid arrangement allows for flexibility in managing work hours and location, balancing personal needs with team and project requirements.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, balancing the benefits of in-person collaboration with the flexibility of remote work. The company's investment in office amenities and well-being benefits suggests a positive and supportive work culture.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess experience, skills, and fit with the role requirements.

• Portfolio Presentation & Discussion: A key stage will likely involve presenting selected case studies from your portfolio, detailing your design process, rationale, and impact. This will be followed by in-depth discussion with the hiring manager and/or UX team.

• Technical/Design Challenge: You may be asked to complete a design exercise or case study, either as a take-home assignment or an in-interview activity, to assess your problem-solving and design skills in a practical context.

• Cross-Functional Interviews: Interviews with product managers, engineers, or other stakeholders to evaluate collaboration skills, communication effectiveness, and ability to integrate UX into broader product development.

• Final Interview: Typically with senior leadership (e.g., Head of UX, Product Director) to discuss strategic alignment, career aspirations, and final cultural fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest, most relevant projects that showcase your end-to-end UX process, particularly those involving complex digital products or B2B scenarios.

• Tell a Story: For each project, clearly outline the problem, your role and contributions, the design process you followed, key decisions made (and why), challenges encountered, and the measurable outcomes or impact.

• Show, Don't Just Tell: Include visuals such as user flows, wireframes, prototypes, and final UI designs, but always accompany them with clear explanations of the rationale behind them.

• Highlight Process: Emphasize sketches, mood boards, user journey maps, and research findings to demonstrate your thought process and user-centric approach.

• Quantify Impact: Whenever possible, use data and metrics to illustrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Tailor to ESET: Briefly explain why certain projects are particularly relevant to ESET's business (cybersecurity, B2B focus) and the types of products they develop.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with ESET's products, their target audience (business customers), and the general landscape of cybersecurity software.

• Focus on Process: For any design challenge, prioritize demonstrating a structured and thoughtful design process over delivering a perfect, polished final output under time pressure.

• Think Aloud: If it's an interview-based challenge, articulate your thought process clearly, explaining your assumptions, decisions, and trade-offs.

• Ask Clarifying Questions: Don't hesitate to ask questions to fully understand the problem, constraints, and objectives before diving into solutions.

📝 Enhancement Note: The emphasis on showing the design process and explaining the "why" behind decisions is a critical takeaway for portfolio preparation. The interview process is likely to be multi-stage, assessing both design craft and collaborative capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency in industry-standard tools is essential. Expect ESET to use:

  • Figma: For collaborative design, prototyping, and design system management.
  • Sketch: Potentially used, especially for older projects or specific workflows.
  • Adobe Creative Suite (XD, Photoshop, Illustrator): For various design tasks, including UI design and asset creation.
  • InVision/Miro/FigJam: For prototyping, collaboration, and ideation.

• User Research & Validation:

  • Usability Testing Platforms: Tools like UserTesting.com, Lookback, or similar for remote and in-person testing.
  • Survey Tools: SurveyMonkey, Google Forms, Typeform for gathering user feedback.
  • Analytics Platforms: Google Analytics, Adobe Analytics, or product-specific analytics tools for understanding user behavior.

• Project Management & Collaboration:

  • Jira/Confluence: Common for tracking tasks, managing sprints, and documenting processes within agile development environments.
  • Microsoft Teams/Slack: For daily communication and team collaboration.

Analytics & Reporting:

CRM & Automation:

• While not a primary UX tool, understanding how UX impacts CRM interactions or how automation affects user workflows can be beneficial, especially in a B2B context.

📝 Enhancement Note: The specific tools are inferred based on industry standards for experienced UX Designers in software companies. Figma is increasingly the de facto standard for collaborative design and design systems. Jira/Confluence are ubiquitous in software development.

👥 Team Culture & Values

Operations Values:

• Innovation: A drive to push boundaries and find new ways to solve user problems and enhance security.

• User-Centricity: A deep commitment to understanding and serving the needs of ESET's global user base.

• Excellence: Striving for high quality in design, execution, and user experience across all products.

• Collaboration: Valuing teamwork, open communication, and the synergy of diverse perspectives.

• Data-Driven Approach: Using evidence and insights to guide design decisions and measure impact.

• Efficiency: Designing solutions that are not only effective but also efficient for users, especially in a professional/business context.

Collaboration Style:

• Cross-Functional Integration: UX is integral to product development, working closely with engineering, product management, and marketing.

• Iterative Feedback Loop: A culture that encourages constructive feedback and iterative refinement of designs through collaboration.

• Knowledge Sharing: Encouraging team members to share insights, best practices, and learnings to elevate the collective UX capability.

• Problem-Solving Focus: A collaborative approach to tackling complex design challenges, leveraging the collective expertise of the team.

📝 Enhancement Note: These values are inferred from ESET's industry (cybersecurity), its global presence, and the emphasis on user experience and innovation in its job description. The "can-do" attitude points to a proactive and solutions-oriented culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Cybersecurity Domain: Designing intuitive interfaces for sophisticated security products that require a high level of user understanding and trust. This involves balancing powerful features with ease of use for diverse technical skill levels.

• Global User Base: Catering to the needs and expectations of over 100 million users across diverse geographical regions, languages, and cultural contexts.

• Interconnected Product Ecosystem: Ensuring a consistent and seamless user experience across a broad portfolio of interconnected products and services, from antivirus to advanced threat detection platforms.

• Rapid Technological Evolution: Keeping pace with advancements in cybersecurity threats and technologies, and translating these into user-friendly solutions.

Learning & Development Opportunities:

• Specialized Domain Expertise: Deepen knowledge in cybersecurity UX, a niche but critical area of expertise in the tech industry.

• Advanced UX Techniques: Opportunities to explore and implement advanced user research, service design, and interaction design methodologies.

• Design System Maturation: Contribute to the evolution and growth of ESET's design system, enhancing scalability and consistency.

• Cross-Disciplinary Learning: Gain exposure to product strategy, technical architecture, and business objectives through close collaboration with other departments.

• Mentorship: Potential for mentorship from senior UX leaders within ESET, and opportunities to mentor junior designers.

📝 Enhancement Note: The challenges are derived from the nature of ESET's products and user base. The growth opportunities focus on specialized skill development and strategic impact within the company.

💡 Interview Preparation

Strategy Questions:

• Design Process: "Walk me through your process for designing a new feature, from initial concept to final handoff. How do you ensure user needs are met?" (Be prepared to discuss your approach to research, ideation, prototyping, and validation).

• Handling Ambiguity: "Describe a time you had to design a complex feature with incomplete requirements or significant ambiguity. How did you proceed?" (Focus on your problem-solving skills and how you sought clarity).

• Cross-Functional Collaboration: "How do you typically collaborate with product managers and engineers? Describe a situation where you had to influence stakeholders who disagreed with your design recommendations." (Emphasize communication, negotiation, and data-driven advocacy).

• User Research & Insights: "Tell me about a project where user research significantly changed your initial design direction. What was the insight, and how did you implement it?" (Highlight your ability to gather and act on user feedback).

Company & Culture Questions:

• Understanding ESET: "What interests you about ESET and our mission in cybersecurity?" (Research ESET's products, values, and recent news).

• Team Fit: "How do you approach working in a hybrid environment and collaborating with a global team?" (Discuss your preferred collaboration methods and how you maintain connection).

• Design Philosophy: "What are your core principles for creating exceptional user experiences, especially in a B2B context?" (Connect your philosophy to ESET's goals).

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, start with a clear problem statement, your role, the project's goals, and then dive into your process. Conclude with the solution, its impact, and lessons learned.

• Emphasize the "Why": For every design decision, explain the rationale behind it, referencing user research, business goals, or technical constraints.

• Showcase Process Artifacts: Include sketches, wireframes, flow diagrams, and prototypes to visually represent your thinking and design journey.

• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, the trade-offs you made, and how you measured success.

• Keep it Concise: Aim for clarity and conciseness, ensuring you can cover your key projects within the allotted time. Practice your presentation to ensure smooth delivery.

📝 Enhancement Note: These questions are designed to assess a candidate's strategic thinking, problem-solving abilities, collaboration skills, and understanding of the UX process within a complex product environment, aligning with the job description's requirements.

📌 Application Steps

To apply for this Experienced UX Designer position:

• Submit your application through the provided link on the ESET careers portal.

• Portfolio Customization: Carefully select and curate 3-4 design case studies that best showcase your experience with complex digital products, B2B solutions, and your end-to-end UX process. Tailor your portfolio presentation to highlight aspects relevant to cybersecurity and enterprise software.

• Resume Optimization: Ensure your resume clearly articulates your 5-6+ years of UX experience, highlighting responsibilities and achievements that align with the job description, such as leading design initiatives, cross-functional collaboration, and user research. Use keywords from the job posting naturally.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on explaining your design process, rationale, and the impact of your work. Prepare to discuss your approach to challenges and collaboration. Research ESET's products and mission.

• Company Research: Thoroughly research ESET's company culture, values, and product offerings. Understand their position in the cybersecurity market and their target business customers to better align your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.