ESaaS - SFDC - Lightning UI & JavaScript Development

📍 Job Overview

Job Title: ESaaS - SFDC - Lightning UI & JavaScript Development (Salesforce Technical Architect)

Company: Zensar

Location: Hyderabad, Telangana, India

Job Type: Full-Time

Category: Sales Operations / Revenue Operations (Salesforce Ecosystem Focus)

Date Posted: June 08, 2026

Experience Level: 10+ Years

Remote Status: Remote OK

🚀 Role Summary

• This role requires a seasoned Salesforce Technical Architect with deep expertise in designing and implementing complex Salesforce solutions, primarily focusing on Sales Cloud and Service Cloud functionalities.

• The position emphasizes hands-on development and architectural oversight for Lightning UI and JavaScript components, ensuring robust, scalable, and user-friendly interfaces.

• A critical aspect of this role involves leveraging Agentforce AI capabilities to enhance customer service and sales processes within the Salesforce ecosystem.

• The role demands a strong understanding of Salesforce architecture best practices, platform capabilities, and the ability to translate business requirements into technical solutions that drive operational efficiency and revenue growth.

📝 Enhancement Note: The job title "ESaaS - SFDC - Lightning UI & JavaScript Development" combined with the responsibilities related to Sales Cloud, Service Cloud, and Agentforce AI strongly indicates a Technical Architect role within the Salesforce ecosystem, focusing on both strategic design and development execution. The emphasis on "experience-led everything" and digital solutions from Zensar's description suggests a need for architects who can bridge client needs with technological capabilities for impactful outcomes.

📈 Primary Responsibilities

• Salesforce Technical Architecture: Lead the architectural design and technical strategy for Salesforce implementations, ensuring alignment with business objectives and scalability for future growth.

• Solution Design & Development: Design, develop, and implement custom solutions using Salesforce Lightning UI and JavaScript, creating intuitive and efficient user experiences for sales and service teams.

• Sales Cloud & Service Cloud Expertise: Architect and optimize solutions within Sales Cloud and Service Cloud to streamline lead management, opportunity tracking, case management, and customer support processes.

• Agentforce AI Integration: Integrate and leverage Agentforce AI capabilities to enhance agent productivity, automate workflows, and provide intelligent insights for sales and service scenarios.

• Technical Leadership & Mentorship: Provide technical guidance and mentorship to development teams, ensuring adherence to coding standards, best practices, and architectural principles.

• Cross-Functional Collaboration: Collaborate effectively with business stakeholders, product managers, and other engineering teams to gather requirements, define project scope, and deliver high-impact solutions.

• Performance Optimization: Identify and address performance bottlenecks within the Salesforce platform and custom code, ensuring optimal system responsiveness and user experience.

• Platform Governance: Establish and enforce technical governance standards for the Salesforce platform, including data quality, security, and deployment processes.

📝 Enhancement Note: While the raw description is brief, the "SFDC Tech Arch" title and mention of specific Salesforce clouds (Sales, Service) and AI (Agentforce AI) strongly imply responsibilities that extend beyond pure development. A Technical Architect typically leads design, strategy, and governance, making these inferred responsibilities crucial for a comprehensive job description.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent practical experience.

• Possession of relevant Salesforce certifications (e.g., Salesforce Certified Platform Developer, Salesforce Certified Architect, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant) is highly desirable. Experience:

• 10+ years of progressive experience in Salesforce development, architecture, and implementation.

• Proven track record of designing and delivering complex, enterprise-level Salesforce solutions.

• Extensive experience in full-cycle Salesforce project delivery, from requirements gathering to deployment and post-launch support. Required Skills:

• Salesforce Architecture: Deep understanding of Salesforce architecture patterns, best practices, and limitations.

• Sales Cloud & Service Cloud: In-depth knowledge and hands-on experience configuring and customizing Sales Cloud and Service Cloud.

• Lightning UI Development: Proficiency in developing user interfaces using Salesforce Lightning Web Components (LWC) and Aura components.

• JavaScript Development: Strong JavaScript skills for front-end and back-end development within the Salesforce ecosystem.

• Apex Programming: Expertise in Apex, Visualforce, and SOQL/SOSL for custom business logic and data manipulation.

• Agentforce AI: Experience with or a strong understanding of integrating and leveraging AI capabilities within Salesforce, particularly Agentforce AI.

• Technical Design: Ability to translate complex business requirements into scalable and maintainable technical designs.

• Problem-Solving: Exceptional analytical and problem-solving skills with a data-driven approach.

Preferred Skills:

• Salesforce Certifications: Multiple advanced Salesforce certifications.

• Integration Experience: Experience with Salesforce integration patterns and tools (e.g., APIs, MuleSoft).

• Agile Methodologies: Familiarity with Agile/Scrum development processes.

• CI/CD: Experience with Continuous Integration and Continuous Deployment (CI/CD) pipelines for Salesforce.

• Data Migration: Experience with data migration strategies and tools.

📝 Enhancement Note: The AI-generated skills list is a good starting point. For a Technical Architect role, emphasizing architectural design principles, scalability, security, and integration patterns is crucial. The "ESaaS" in the title suggests a focus on Enterprise as a Service, implying a need for robust, scalable, and well-governed solutions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Architectural Design Documents: Showcase examples of technical design documents for complex Salesforce solutions, highlighting architectural decisions, trade-offs, and justifications.

• Custom Development Examples: Provide code samples or detailed descriptions of custom Lightning Web Components, Apex triggers, or JavaScript solutions that demonstrate problem-solving and efficiency.

• Process Optimization Case Studies: Present case studies detailing how your Salesforce solutions have improved specific business processes, increased efficiency, or driven revenue growth.

• System Integration Designs: Include examples of Salesforce integration designs, illustrating how you've connected Salesforce with other enterprise systems to create seamless data flows.

• Performance Improvement Initiatives: Document instances where you identified and resolved performance issues within a Salesforce implementation, quantifying the improvements achieved.

Process Documentation:

• Workflow Automation Design: Demonstrate experience in designing and implementing automated workflows within Salesforce using tools like Process Builder, Flow, or Apex.

• User Experience (UX) Design Principles: Illustrate your understanding of UX principles in designing Lightning interfaces, focusing on usability, accessibility, and intuitive navigation.

• Agile Development Workflow: Outline your experience working within Agile development frameworks, including sprint planning, backlog grooming, and continuous integration/deployment processes.

• Technical Governance Frameworks: Provide examples or descriptions of how you've contributed to or established technical governance frameworks for Salesforce, ensuring data integrity, security, and compliance.

📝 Enhancement Note: For a Technical Architect role, the portfolio should emphasize design thinking, strategic decision-making, and the ability to articulate complex technical concepts clearly. The focus should be on impact and scalability, rather than just code snippets.

💵 Compensation & Benefits

Salary Range:

• Based on the experience level (10+ years), the role of a Salesforce Technical Architect in Hyderabad, India, can range from ₹1,800,000 to ₹3,500,000 per annum. This estimate considers variations in specific skill sets (e.g., AI expertise), certifications, and the complexity of Zensar's projects.

• The provided range reflects industry benchmarks for senior technical roles in IT consulting and software development within the Indian market, factoring in the cost of living and demand for specialized Salesforce skills. Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and dependents.

• Retirement Savings Plan: Provident Fund (PF) contributions and other retirement benefits.

• Paid Time Off: Generous vacation leave, sick leave, and public holidays.

• Professional Development: Opportunities for training, certifications, and attending industry conferences.

• Performance Bonuses: Annual performance-based bonuses.

• Remote Work Stipend: Potential allowance for home office setup and internet connectivity.

• Employee Assistance Program (EAP): Confidential counseling and support services.

• Life Insurance: Group life insurance coverage. Working Hours:

• Standard full-time position, typically 40 hours per week.

• Flexibility may be offered, with potential for adjusted schedules to accommodate project needs and remote work arrangements, aligning with Zensar's "experience-led everything" philosophy.

📝 Enhancement Note: Salary ranges for technical architects in India can vary significantly. This estimate is based on general market data for senior Salesforce roles in major Indian tech hubs like Hyderabad. Actual compensation will depend on the candidate's specific qualifications, interview performance, and Zensar's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Cloud Consulting, Digital Transformation. Zensar operates within a highly competitive market, focusing on delivering digital solutions and experiences to enterprise clients.

Company Size: 10,000+ employees. This indicates a large, established organization with the resources and structure to support complex global projects and offer diverse career paths.

Founded: Zensar was founded in 1991. With decades of experience, the company has a strong foundation in IT services and has evolved to embrace digital transformation and experience-led solutions.

Team Structure:

• The Salesforce Technical Architect will likely be part of a larger digital solutions or cloud practice team within Zensar.

• This team may include other architects, developers, business analysts, project managers, and quality assurance professionals.

• Reporting structure will likely involve a direct report to a Practice Lead, Director of Technology, or a similar senior leadership role overseeing Salesforce and cloud initiatives.

• Cross-functional collaboration is expected with client-facing teams, sales, and other domain specialists within Zensar. Methodology:

• Data Analysis & Insights: Zensar's focus on "experience-led everything" implies a data-driven approach to understanding client needs and measuring the impact of digital solutions.

• Agile & Hybrid Methodologies: Likely employs Agile (Scrum, Kanban) and potentially hybrid methodologies for project delivery, emphasizing iterative development and client feedback.

• DevOps & Automation: A large IT services company like Zensar would typically embrace DevOps principles and automation to ensure efficient and reliable software delivery.

Company Website: https://www.zensar.com/careers/

📝 Enhancement Note: Zensar's emphasis on "experience-led everything" and "ONE with Client" suggests a culture that prioritizes client success, collaborative problem-solving, and delivering tangible value through technology. As a large global player, they likely have structured processes and a strong focus on professional development.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level Technical Architect position within the Salesforce domain. It is a highly specialized and impactful role, often considered a technical leadership track, requiring deep expertise and strategic thinking.

Reporting Structure: The Technical Architect typically reports to a Director or VP of Engineering, Cloud Practice Lead, or a similar senior operations or technology leader. They will also collaborate closely with project managers, business analysts, and client stakeholders.

Operations Impact: The primary impact of this role is on enabling Zensar's clients to achieve their business objectives through well-designed and effectively implemented Salesforce solutions. This includes driving sales efficiency, improving customer service, enhancing agent productivity with AI, and ultimately contributing to revenue growth for both Zensar's clients and Zensar itself.

Growth Opportunities:

• Technical Specialization: Deepen expertise in specific Salesforce clouds, AI technologies, or emerging platform capabilities.

• Architectural Leadership: Transition into Principal Architect or Chief Architect roles, leading larger, more complex initiatives and setting technical strategy across multiple clients or practice areas.

• Management Track: Move into leadership roles such as Engineering Manager, Practice Lead, or Director of Technology, managing teams of architects and developers.

• Cross-Domain Expertise: Develop skills in adjacent areas like data analytics, cloud infrastructure, or other CRM platforms to broaden technical capabilities.

• Client Advisory: Become a trusted advisor to C-level executives on digital transformation and Salesforce strategy.

📝 Enhancement Note: For a Technical Architect role in a large consulting firm like Zensar, career growth is often multifaceted, allowing individuals to either deepen their technical expertise or move into management and strategic advisory roles.

🌐 Work Environment

Office Type: Zensar operates globally, and this role, being "Remote OK," suggests a hybrid or fully remote work environment is supported. The Hyderabad office is a significant hub, likely offering modern facilities.

Office Location(s): Hyderabad, Telangana, India (Specific address: Block 3, 1st, 8th Floor,, Plot No.129-132, APHB Colony, Gachibowli, Hyderabad, 500019). Other global locations mentioned include Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City.

Workspace Context:

• Collaborative Environment: While remote, expect a highly collaborative virtual environment utilizing tools for communication, project management, and code sharing. Zensar's "ONE with Client" value emphasizes teamwork.

• Technology Stack: Access to high-performance computing resources, development tools, and robust cloud infrastructure will be provided. The role is inherently technology-centric.

• Team Interaction: Regular virtual stand-ups, design reviews, and knowledge-sharing sessions are typical in a remote setup for a company of Zensar's size and focus.

Work Schedule:

• The standard 40-hour work week is expected, with flexibility potentially available. As a global company, coordination across time zones might require occasional adjustments to working hours, especially when collaborating with international teams or clients.

📝 Enhancement Note: The "Remote OK" designation is key. While the Hyderabad office is specified, the remote option implies flexibility, which is attractive for operations professionals who value work-life balance and autonomy.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or HR representative will conduct an initial screening to assess basic qualifications, experience, and cultural fit.

• Technical Interview(s): Expect multiple rounds of technical interviews focusing on Salesforce architecture, coding (Apex, LWC, JavaScript), Sales Cloud/Service Cloud expertise, and AI integration concepts. Case studies or live coding challenges may be included.

• Architectural Design Challenge: A significant part of the process will likely involve an architectural design exercise where you'll be asked to design a solution for a given business problem, explaining your rationale and trade-offs.

• Hiring Manager/Team Lead Interview: Discussion with the direct manager to assess leadership potential, problem-solving approach, and alignment with team dynamics.

• Final Round: Potentially a panel interview with senior leaders or a client-facing stakeholder to evaluate strategic thinking and communication skills.

Portfolio Review Tips:

• Highlight Impact: Focus on quantifiable achievements. Instead of just listing what you built, explain the business problem it solved and the impact (e.g., "Increased lead conversion rate by 15%," "Reduced case resolution time by 20%").

• Showcase Architectural Thinking: For design documents, explain your reasoning behind architectural choices. Discuss scalability, security, maintainability, and cost-effectiveness.

• Demonstrate Code Quality: If providing code samples, ensure they are well-commented, follow best practices, and are relevant to the role's requirements (LWC, JavaScript, Apex).

• Tailor to Zensar: Research Zensar's client base and typical projects. If possible, tailor your portfolio examples to demonstrate experience relevant to their industry verticals or service offerings.

• Clarity and Conciseness: Present your portfolio clearly and concisely. Be prepared to walk through your most impactful projects with detailed explanations.

Challenge Preparation:

• Practice Architectural Design: Work through common Salesforce architectural challenges. Consider scenarios involving complex data models, integrations, security requirements, and high-volume transactions.

• Brush up on Core Salesforce: Revisit Sales Cloud and Service Cloud features, common configurations, and best practices. Understand how Agentforce AI can be leveraged.

• Coding Proficiency: Practice writing Apex, LWC, and JavaScript code for common Salesforce use cases. Be ready to explain your code and coding philosophy.

• Behavioral Questions: Prepare for questions about teamwork, conflict resolution, leadership, and how you handle challenging situations.

📝 Enhancement Note: For a Technical Architect role, the interview process is heavily focused on problem-solving, design capabilities, and the ability to articulate complex technical solutions. The portfolio review is critical for demonstrating practical application of these skills.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce Platform: Core expertise in Sales Cloud, Service Cloud, and the underlying platform architecture.

• Salesforce Lightning: Lightning Web Components (LWC), Aura Components, Visualforce.

• JavaScript: Modern JavaScript (ES6+), Node.js (potentially for build tools).

• Apex: Server-side programming language for Salesforce.

• SOQL/SOSL: Salesforce Object Query Language and Salesforce Object Search Language.

• Agentforce AI: Specific AI tools and frameworks integrated within Salesforce.

Analytics & Reporting:

• Salesforce Reports & Dashboards: For basic reporting and visualization.

• Salesforce Einstein Analytics (Tableau CRM): For advanced analytics and insights.

• BI Tools (e.g., Tableau, Power BI): Potentially used for broader data analysis and business intelligence, depending on client needs.

CRM & Automation:

• Salesforce Flow: For declarative automation.

• Process Builder: For workflow automation (though Flow is preferred for new development).

• Workflow Rules: For simpler automation.

• Integration Tools: Salesforce APIs (REST, SOAP), potentially MuleSoft or other middleware solutions for complex integrations.

• Version Control Systems: Git, GitHub/GitLab/Bitbucket for code management and CI/CD.

📝 Enhancement Note: The focus on "SFDC - Lightning UI & JavaScript Development" implies a strong need for proficiency in modern Salesforce development tools and languages, alongside core platform configuration. Agentforce AI integration is a specialized, but critical, requirement.

👥 Team Culture & Values

Operations Values:

• Client Focus: A strong commitment to understanding and meeting client needs, delivering exceptional digital experiences and solutions. This aligns with Zensar's "Client Focus" value.

• Innovation & Continuous Learning: Encouraging the exploration of new technologies and methodologies, particularly in AI and cloud solutions, to stay ahead of industry trends.

• Collaboration & Teamwork: Fostering a spirit of "ONE Zensar" and "ONE with Client," where individuals work together effectively across teams and with clients to achieve shared goals.

• Excellence & Quality: Upholding high standards in technical design, development, and delivery to ensure robust, scalable, and reliable solutions.

Collaboration Style:

• Cross-Functional Integration: Expect close collaboration with business analysts, project managers, UI/UX designers, and other developers within Zensar, as well as direct interaction with client stakeholders.

• Knowledge Sharing: A culture that encourages sharing best practices, technical insights, and lessons learned through internal forums, code reviews, and team meetings.

• Agile & Iterative Approach: Working in an agile manner, involving iterative development cycles, regular feedback loops, and adaptability to changing requirements.

📝 Enhancement Note: Zensar's stated values ("One Zensar, Nurturing, Empowering, and Client Focus") provide a clear framework for understanding the expected team culture. The emphasis on "experience-led everything" suggests a forward-thinking, client-centric, and innovation-driven environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Client Requirements: Navigating diverse and often demanding client needs, translating them into feasible and effective Salesforce solutions.

• Rapid Technological Evolution: Keeping pace with the constant advancements in the Salesforce platform, AI technologies, and development frameworks.

• Integration Complexity: Designing and implementing robust integrations between Salesforce and disparate enterprise systems, which can be technically challenging.

• Balancing Innovation and Stability: Implementing new features and AI capabilities while ensuring the stability, security, and performance of the core Salesforce platform.

• Remote Collaboration Dynamics: Effectively collaborating and maintaining strong team cohesion in a remote or hybrid work environment.

Learning & Development Opportunities:

• Advanced Salesforce Certifications: Pursuing higher-level architect certifications or specialized certifications in areas like AI, integration, or specific clouds.

• Exposure to Diverse Industries: Working with a wide range of clients across different industries, gaining broad business acumen and strategic perspective.

• Mentorship Programs: Opportunities to mentor junior developers and architects, as well as be mentored by senior leaders within Zensar.

• Participation in Global Projects: Contributing to large-scale, international Salesforce implementations, offering exposure to global best practices and diverse teams.

• Emerging Technology Exploration: Staying at the forefront of AI, machine learning, and other emerging technologies relevant to the Salesforce ecosystem.

📝 Enhancement Note: For a senior role like this, challenges are often tied to strategic decision-making, complex problem-solving, and guiding teams. Growth opportunities should reflect advancement in technical leadership, strategic influence, and potentially management.

💡 Interview Preparation

Strategy Questions:

• Architectural Vision: "How would you approach designing a scalable, multi-tenant Salesforce solution for a global enterprise with complex reporting needs across Sales, Service, and custom modules?" (Focus on layered architecture, data modeling, security, and scalability).

• AI Integration Strategy: "Describe a scenario where you would leverage Agentforce AI or similar capabilities to significantly improve customer service efficiency. What are the key considerations for implementation?" (Focus on use cases, data requirements, ethical implications, and ROI).

• Technical Debt Management: "How do you identify and address technical debt in a large, established Salesforce implementation? What strategies do you employ to ensure long-term maintainability?" (Focus on code reviews, refactoring, documentation, and phased modernization).

Company & Culture Questions:

• Client Alignment: "How do you ensure your technical solutions align with Zensar's 'experience-led everything' philosophy and meet the client's specific business objectives?" (Focus on understanding client needs, translating business value, and measuring impact).

• Team Collaboration: "Describe your experience working in a remote or hybrid team environment. How do you foster collaboration and ensure effective communication with stakeholders across different locations and time zones?" (Focus on communication tools, proactive engagement, and conflict resolution).

• Innovation: "How do you stay current with the latest Salesforce features and AI advancements, and how do you incorporate them into your architectural recommendations?" (Focus on continuous learning, industry events, and proposing innovative solutions).

Portfolio Presentation Strategy:

• The STAR Method for Case Studies: Structure your project walk-throughs using the Situation, Task, Action, Result method to clearly articulate your contributions and the impact of your work.

• Focus on Architecture & Decision-Making: Emphasize the "why" behind your technical decisions. Explain the trade-offs you considered and why you chose a particular path.

• Quantify Impact: Whenever possible, use metrics and data to demonstrate the success of your projects (e.g., efficiency gains, cost savings, revenue increases, user adoption rates).

• Prepare for Live Demos/Whiteboarding: Be ready to sketch out architectural diagrams or specific component designs on a whiteboard or virtual collaboration tool.

• Showcase Code Quality & Best Practices: Be prepared to discuss your coding standards, testing methodologies, and security considerations.

📝 Enhancement Note: For a Technical Architect role, interview questions will lean heavily on problem-solving, strategic thinking, and the ability to articulate complex technical concepts and their business implications. The portfolio presentation is a crucial opportunity to demonstrate this.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud portal link.

• Resume Optimization: Tailor your resume to highlight your 10+ years of experience in Salesforce architecture, specifically mentioning Sales Cloud, Service Cloud, Lightning UI development, JavaScript, and any experience with AI platforms like Agentforce AI. Quantify achievements wherever possible.

• Portfolio Preparation: Organize your portfolio to showcase at least two complex Salesforce architectural designs, detailed case studies of process improvements driven by your solutions, and examples of custom LWC/JavaScript development. Ensure it clearly demonstrates your problem-solving skills and impact.

• Interview Practice: Rehearse answers to common Salesforce technical architecture questions, focusing on explaining your design rationale and handling complex scenarios. Prepare to discuss your portfolio projects in detail using the STAR method.

• Company & Industry Research: Familiarize yourself with Zensar's "experience-led everything" philosophy, its core values, and its typical client base. Understand how your role contributes to their overall mission and client success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.