ED- Senior Product Designer

📍 Job Overview

Job Title: ED - Senior Product Designer

Company: OCBC

Location: Singapore

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: 2026-06-26

Experience Level: 10+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end design of digital product experiences for both client-facing and internal platforms, ensuring human-centered solutions.

• Translate complex business requirements and user insights into intuitive, scalable user interface (UI) and user experience (UX) solutions.

• Drive design outcomes by collaborating closely with cross-functional teams including product managers, engineers, operations, and risk disciplines.

• Utilize a systems-thinking approach to improve customer journeys and internal tools, impacting the full product lifecycle.

• Proficiently use design tools like Figma for creating wireframes, prototypes, and high-fidelity UI, and contribute to evolving design systems.

📝 Enhancement Note: While the original title is "ED - Senior Product Designer," the core responsibilities and requirements strongly indicate a role focused on User Experience (UX) and User Interface (UI) design within the product development lifecycle, aligning with product design principles. The "ED" likely refers to a specific internal grading or designation within OCBC, possibly signifying "Executive Director" or a similar senior level. The emphasis on "complex domains such as fintech, enterprise tools, or business banking" and "internal tools, or operational workflows" suggests a focus on both external customer-facing applications and critical internal systems that support business operations.

📈 Primary Responsibilities

• Lead and contribute to the design of end-to-end product experiences across client-facing and internal banking platforms.

• Translate complex business needs and user insights into clear, intuitive, and scalable user flows, wireframes, prototypes, and high-fidelity UI designs.

• Improve both customer-facing journeys and internal tools, ensuring measurable impact across the full lifecycle of OCBC's digital products.

• Own design projects from concept through delivery, defining user flows, creating wireframes, developing interactive prototypes, and finalizing high-fidelity UI designs.

• Transform loosely defined problems into clear, actionable design direction, driving clarity and alignment within cross-functional teams.

• Collaborate and influence closely with product managers, engineers, operations, risk, and business stakeholders to align on business goals, priorities, and trade-offs that drive impactful outcomes.

• Balance user needs, business goals, and technical realities to make sound design decisions, ensuring solutions are both user-centered and operationally effective.

• Navigate ambiguity by balancing strategic thinking with hands-on execution, ensuring designs are practical and implementable.

• Design adaptive and responsive experiences across mobile, tablet, and desktop platforms, ensuring consistency and usability across all touchpoints.

• Partner with UX researchers to test, validate, and iterate on design solutions based on user feedback and data analytics.

• Utilize data, analytics, and usability insights to inform and refine design decisions, ensuring a data-driven approach to product development.

• Map complex workflows and systems, simplifying them into usable, efficient, and elegant experiences for both customers and internal users.

• Contribute to and evolve OCBC's design system and visual language, ensuring consistency and scalability across all digital products.

• Strengthen and extend existing design systems to support consistency at scale, facilitating efficient design and development processes.

• Explore and integrate emerging tools, including AI-assisted design and prompt-based design techniques, to enhance design workflows from ideation to prototyping.

📝 Enhancement Note: The responsibilities highlight a senior role that not only executes design tasks but also leads projects, influences stakeholders, and drives strategic design thinking. The emphasis on "internal tools, or operational workflows" and "operations and risk disciplines" indicates a strong need for understanding operational efficiency and business context beyond pure UX/UI. The blend of client-facing and internal platforms suggests a broad scope of work.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for senior roles in this domain.

Experience: Minimum of 10 years of professional experience in designing digital products, with a strong preference for experience within complex domains such as fintech, enterprise tools, or business banking.

Required Skills:

• Minimum 10 years of experience designing digital products, ideally within complex domains such as fintech, enterprise tools, or business banking.

• Strong foundation in User Experience (UX) principles, User Interface (UI) design, and Information Architecture.

• Proven systems-thinking mindset, capable of understanding and designing for interconnected systems.

• Proficiency in Figma for design, prototyping, and collaborative workflows.

• Ability to translate complex requirements into simple, elegant, and user-friendly experiences.

• Strong communication and presentation skills, with the ability to articulate design rationale and influence stakeholders across various levels.

• Experience using data, user research, and analytics to guide design decision-making and validate solutions.

• Strong judgment and decision-making skills, particularly in making trade-offs across competing constraints (user needs, business goals, technical feasibility).

• Comfort working in cross-functional, fast-paced agile environments.

• Ability to operate independently and drive projects from concept through delivery and impact measurement.

• Curiosity and demonstrated interest in emerging tools and technologies, including AI-assisted design and workflow optimization.

• Ability to influence stakeholders and align diverse teams on design direction and strategic priorities.

• Experience working in systems-heavy or multi-stakeholder environments, demonstrating an understanding of complex organizational dynamics. Preferred Skills:

• Experience with Customer Relationship Management (CRM) systems, internal operational tools, or process automation workflows.

• Familiarity with designing and scaling design systems.

• Exposure to AI-driven or prompt-based design tools and methodologies.

• Experience in business banking or enterprise financial services.

📝 Enhancement Note: The extensive experience requirement (10+ years) and the mention of "complex domains," "enterprise tools," and "internal tools" suggest that candidates with a background in B2B SaaS, financial services, or enterprise software will be highly regarded. The emphasis on influencing stakeholders and navigating ambiguity points to a need for strong soft skills and strategic thinking, beyond just technical design ability.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 10 years of digital product design experience, with a focus on complex domains (fintech, enterprise tools, business banking).

• Demonstrations of end-to-end product design ownership, from initial problem definition and user research to final UI delivery and post-launch analysis.

• Case studies that clearly articulate the problem space, design process, user insights, design decisions, and measurable outcomes achieved.

• Examples of designing for both client-facing and internal/operational platforms, highlighting an understanding of diverse user needs and system constraints.

• Evidence of translating complex requirements into intuitive and scalable solutions, supported by user flows, wireframes, prototypes, and high-fidelity UI designs.

• Projects that showcase experience with design systems, ensuring consistency and scalability in design outputs.

• Demonstrations of influencing stakeholders and collaborating effectively with cross-functional teams (Product, Engineering, Operations, Risk).

• Examples of using data, analytics, and user research to inform design decisions and iterate on solutions. Process Documentation:

• Detailed documentation of the design process applied to projects, including methodologies used (e.g., Design Thinking, Lean UX, Agile).

• Clear articulation of how user insights and business requirements were gathered, synthesized, and translated into design solutions.

• Explanation of how complex workflows and systems were mapped, simplified, and improved through design.

• Evidence of iterative design processes, including testing, validation, and refinement based on feedback.

• Documentation of contribution to or development of design systems and visual languages.

📝 Enhancement Note: For a senior role with 10+ years of experience, the portfolio is critical. It should not just show polished final designs but also the process behind them, demonstrating strategic thinking, problem-solving capabilities, and the ability to handle complexity. Case studies should clearly highlight the candidate's individual contribution and the impact of their designs on business objectives and user experience. Demonstrating experience with internal operational tools or complex financial systems will be a significant advantage.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Senior Product Designers with 10+ years of experience in Singapore, the estimated annual salary range is S$120,000 - S$180,000. This estimate accounts for the senior level, extensive experience, and the high cost of living and competitive market in Singapore for specialized tech and design roles.

Benefits:

• Competitive Base Salary: A strong base salary reflecting the senior level and extensive experience required.

• Holistic, Flexible Benefits: A comprehensive suite of benefits designed to cater to diverse lifestyles, potentially including health insurance, dental coverage, wellness programs, and flexible spending accounts.

• Community Initiatives: Opportunities to engage in and contribute to OCBC's community outreach programs, aligning with the company's values.

• Industry-Leading Learning and Professional Development: Access to extensive training programs, workshops, conferences, and certifications to foster continuous growth and skill development.

• Opportunities for career advancement and skill specialization within OCBC's evolving digital and transformation initiatives.

• Potential for performance-based bonuses or incentives.

Working Hours: The standard working hours are likely 40 hours per week, typical for full-time roles in Singapore. However, the hybrid work arrangement suggests flexibility in scheduling to accommodate design sprints, collaboration sessions, and personal commitments.

📝 Enhancement Note: Salary estimation requires careful consideration of the Singapore market for senior design roles, where demand for experienced professionals in fintech and complex enterprise solutions is high. The "ED" title could imply a more senior compensation bracket, potentially pushing towards the higher end of the estimated range, especially for candidates with deep fintech or enterprise tool experience. The benefits listed are standard for large financial institutions, but the emphasis on "holistic, flexible" and "industry-leading learning" suggests a robust package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking & Financial Services (Fintech focus). OCBC is a leading financial institution in Asia, actively transforming its operations through technology and customer-centric design. This means the environment is likely a blend of traditional banking rigor and modern innovation-driven practices.

Company Size: OCBC is a large, established financial institution, placing it in the "Large Enterprise" category. This typically implies structured processes, significant resources, and a broad organizational reach, but also potential for bureaucracy. However, the company's stated journey of transformation suggests a dynamic and evolving internal culture.

Founded: 1932. As Singapore's longest-established bank, OCBC has a deep history and a strong reputation, providing a stable foundation for its ambitious transformation goals.

Team Structure:

• GCX (Group Customer Experience) Team: This is the primary team for the Senior Product Designer. It's described as a multi-disciplinary team recognized for design excellence, comprising researchers, designers, and transformation specialists.

• Cross-Functional Collaboration: The role requires close collaboration with Product Managers, Engineers, Operations, Risk, Innovation, and business leaders across the organization. This indicates a matrixed reporting structure where influence and alignment are key.

• Reporting: The Senior Product Designer likely reports into a Head of Product Design or a similar leadership role within GCX, while working on projects managed by Product Managers.

Methodology:

• Human-Centered Design & Design Thinking: Explicitly mentioned as core methodologies, emphasizing understanding user needs and co-creating solutions.

• Agile & Iterative Development: Implied by the fast-paced environment and collaboration with engineering teams, suggesting iterative design cycles and continuous improvement.

• Data-Driven Design: Use of data, analytics, and user research to inform decisions is a key practice.

• Systems-Thinking Approach: Designing across interconnected systems and understanding operational effectiveness is paramount.

Company Website: https://www.ocbc.com/

📝 Enhancement Note: OCBC's long history combined with its current transformation journey means candidates should expect a culture that values both stability and innovation. The size of the organization offers opportunities for broad impact but also requires navigating complex stakeholder landscapes. The focus on GCX and cross-functional collaboration highlights a modern approach to product development where design is integrated throughout the process, not siloed.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating an experienced individual contributor. It sits at a level where significant autonomy, leadership on projects, and strategic input are expected. This role is crucial for driving the user experience of OCBC's digital transformation.

Reporting Structure: The Senior Product Designer will likely report to a Design Lead or Head of Product Design within the Group Customer Experience (GCX) team. They will work closely with Product Managers for specific product initiatives, and collaborate extensively with Engineering, Operations, and other business units. This structure allows for both specialized design leadership and broad cross-functional influence.

Operations Impact: The Senior Product Designer's work directly impacts the efficiency and effectiveness of OCBC's operations by improving internal tools and streamlining customer-facing journeys. By translating complex requirements into intuitive and operationally effective solutions, this role contributes significantly to customer satisfaction, operational efficiency, cost reduction, and ultimately, the bank's competitive advantage and sustainable future.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like financial product design, enterprise tool design, design systems at scale, or AI-driven design workflows.

• Leadership: Progress into a Lead Product Designer, Design Manager, or Head of Design role, managing teams and setting design strategy for larger initiatives.

• Cross-Functional Expertise: Gain deeper understanding of banking operations, product management, and technology development through close collaboration.

• Strategic Influence: Play a more significant role in shaping the overall digital strategy and customer experience vision for OCBC.

• Continuous Learning: Benefit from OCBC's commitment to industry-leading learning and professional development opportunities, staying abreast of the latest design trends and technologies.

📝 Enhancement Note: The "ED" designation suggests a higher level of responsibility and potential for growth beyond a standard Senior Product Designer role. The emphasis on "ownership of end-to-end experience outcomes" and "ability to lead projects" points towards a path that could include team leadership or principal-level individual contributor roles focused on strategic design challenges.

🌐 Work Environment

Office Type: OCBC operates a hybrid work model. This means the work environment is a blend of in-office collaboration and remote work flexibility. The office is likely a modern, professional setting designed to support collaboration and innovation.

Office Location(s): The primary location is "SGP-Head Office" in Singapore. This suggests a central hub for major operations and decision-making within the bank.

Workspace Context:

• Collaborative Spaces: The office will likely feature collaboration zones, meeting rooms equipped with presentation technology, and open-plan areas designed for teamwork.

• Tools and Technology: Access to industry-standard design software (Figma), prototyping tools, and potentially AI design tools, as well as the necessary hardware and network infrastructure.

• Team Interaction: Frequent opportunities for face-to-face interaction with designers, researchers, product managers, engineers, and other stakeholders within the GCX team and across business units. This fosters knowledge sharing and quick problem-solving.

• Hybrid Work Support: Infrastructure and policies to support effective collaboration and productivity for both in-office and remote team members.

Work Schedule: The role is full-time, likely with standard business hours (e.g., 9 AM to 6 PM SGT) but with flexibility inherent in a hybrid model. This allows for effective participation in global or regional team syncs, user research sessions, and project deadlines while accommodating personal needs.

📝 Enhancement Note: The hybrid nature of the role is a key aspect. Candidates should be comfortable working autonomously and collaboratively, leveraging both in-office time for high-bandwidth interactions and remote time for focused design work. The location at OCBC's Head Office in Singapore implies a central role within the organization's strategic initiatives.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications, experience, and alignment with the role requirements.

• Hiring Manager/Team Interview: A discussion focusing on your experience, design philosophy, approach to complex problem-solving, and collaboration skills. This may include a deep dive into specific portfolio projects.

• Design Challenge/Case Study Presentation: You will likely be asked to present a case study from your portfolio, detailing a complex problem you solved, your design process, your contributions, and the outcomes. Alternatively, a take-home design exercise or a live design scenario may be presented. This assesses your ability to articulate design rationale, handle ambiguity, and present solutions effectively.

• Cross-Functional Panel Interview: Interviews with key stakeholders from Product Management, Engineering, Operations, and potentially business leadership to evaluate your ability to collaborate, influence, and understand diverse perspectives.

• Final Interview: A discussion with senior leadership to assess overall fit, strategic thinking, and potential for long-term contribution to OCBC.

Portfolio Review Tips:

• Curate Select Projects: Focus on 3-5 of your strongest, most relevant projects that demonstrate your skills in handling complexity, end-to-end design, and impact.

• Structure Your Case Studies: For each project, clearly outline:

  • The Problem: Define the business challenge and user need.
  • Your Role: Specify your individual contributions and responsibilities.
  • The Process: Detail your methodology, research, ideation, design iterations, and testing.
  • The Solution: Showcase wireframes, user flows, prototypes, and final UI.
  • The Impact: Quantify results (e.g., conversion rate improvements, efficiency gains, user satisfaction scores) or describe qualitative outcomes.

• Highlight Complexity & Operations: Emphasize projects involving complex domains (fintech, enterprise tools), internal operational workflows, or multi-stakeholder environments.

• Showcase Figma Proficiency: Be prepared to walk through your Figma files, demonstrating your command of the tool and design system usage.

• Articulate Strategic Thinking: Explain why you made certain design decisions, linking them back to user needs, business goals, and operational realities.

• Prepare for AI/Emerging Tech Discussion: Be ready to discuss your thoughts on AI in design and how you might explore its use.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research OCBC, its services, and its target audience.

• Focus on Process: Even if time is limited, clearly outline your assumed process, even if you can't fully execute it.

• Prioritize & Justify: Demonstrate your ability to prioritize design elements and justify your choices based on assumed user needs and business goals.

• Presentation is Key: Practice presenting your challenge solution concisely and confidently, highlighting your thought process and key design decisions.

📝 Enhancement Note: The emphasis on "complex domains," "internal tools," and "operational effectiveness" means candidates should prepare portfolio examples and interview responses that highlight their ability to tackle intricate problems and understand the business context, not just aesthetic design. The design challenge will likely test problem-solving skills and the ability to quickly grasp and address a business problem.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is explicitly mentioned as a required proficiency for design, prototyping, and collaboration. Candidates must demonstrate advanced skills in using Figma for all aspects of the design process.

• Prototyping Tools: While Figma has strong prototyping capabilities, familiarity with other tools might be beneficial, though Figma is the primary focus.

• Design Systems: Experience contributing to and utilizing design systems at scale is preferred, indicating a need for understanding component-based design and maintaining consistency.

Analytics & Reporting:

• Analytics Platforms: Familiarity with tools used to track user behavior and product performance (e.g., Google Analytics, Adobe Analytics, or internal OCBC platforms).

• Data Visualization Tools: Ability to interpret and utilize data presented in dashboards or reports to inform design decisions.

• User Research Tools: Experience with tools for usability testing, surveys, and feedback collection (e.g., UserTesting.com, Hotjar, Qualtrics).

CRM & Automation:

• CRM Systems: Experience designing interfaces or workflows for CRM systems (e.g., Salesforce, Microsoft Dynamics) is a "nice to have," particularly relevant for internal tools.

• Workflow Automation Tools: Understanding of how designs can support or integrate with workflow automation processes within banking operations.

• Collaboration Tools: Proficiency with standard collaboration tools like Slack, Microsoft Teams, Jira, and Confluence for team communication and project management.

📝 Enhancement Note: Figma is the key tool mentioned. Candidates should be prepared to showcase their expertise in Figma, including its advanced features, collaboration capabilities, and component libraries. Knowledge of enterprise-level tools and systems, particularly within finance and operations, will be a significant advantage. The mention of AI tools suggests an openness to leveraging new technologies.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A fundamental value at OCBC, emphasizing understanding and meeting customer needs through design.

• Innovation & Transformation: A drive to embrace technology and creativity to become a future-ready organization.

• Simplicity & Clarity: The goal of making complex financial services and internal processes simple and intuitive for users.

• Efficiency & Operational Effectiveness: Designing solutions that not only serve users but also function effectively within the bank's operational framework.

• Collaboration & Teamwork: A strong emphasis on working together across disciplines to achieve shared goals.

• Continuous Learning: A commitment to personal and professional growth, staying current with industry trends and technologies.

Collaboration Style:

• Cross-Functional Integration: Designers work seamlessly with product managers, engineers, researchers, and business stakeholders, fostering a shared understanding and ownership of product outcomes.

• Influence and Alignment: The ability to clearly articulate design rationale and influence decision-making to align teams towards customer-centric and operationally sound solutions.

• Constructive Feedback: An environment where feedback is openly exchanged to refine designs and processes, contributing to continuous improvement.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the design team and with partner teams.

📝 Enhancement Note: OCBC's stated values of "Simply Spot On" and its transformation journey indicate a culture that values precision, customer focus, and forward-thinking. The emphasis on collaboration with operations and risk departments suggests a culture that appreciates diligence and a thorough understanding of business context.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Financial Services: Designing for intricate financial products, regulations, and customer needs requires deep understanding and careful execution.

• Balancing User Needs with Business/Technical Constraints: Effectively navigating trade-offs between ideal user experiences, business objectives, and technical limitations in a large enterprise.

• Integrating with Legacy Systems: Potentially working with or around existing, older systems that may pose design and implementation challenges.

• Driving Adoption of New Designs/Tools: Ensuring that new user experiences and internal tools are effectively adopted by both customers and internal staff.

• Staying Ahead of Technological Advancements: Continuously adapting to new design tools, AI capabilities, and evolving user expectations in the rapidly changing fintech landscape.

Learning & Development Opportunities:

• Specialized Training: Access to training in advanced UX/UI techniques, design systems management, and emerging design technologies.

• Industry Exposure: Opportunities to attend relevant industry conferences, workshops, and webinars focused on fintech, digital transformation, and product design.

• Mentorship: Potential for mentorship from senior design leaders within OCBC or opportunities to mentor junior designers.

• Cross-Disciplinary Projects: Gaining exposure to product management, engineering, operations, and business strategy through collaborative projects.

• Certification: Pursuing relevant certifications in UX/UI design or project management to enhance professional credentials.

📝 Enhancement Note: The challenges presented are typical for senior roles in established financial institutions undergoing digital transformation. The growth opportunities are substantial, aligning with OCBC's commitment to employee development and the dynamic nature of the fintech industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a highly complex business requirement or user problem into a simple, elegant design solution. What was your process, and what was the outcome?" (Focus on your problem-solving approach, prioritization, and impact.)

• "How do you balance user needs, business goals, and technical constraints when making design decisions? Provide an example where you had to make significant trade-offs." (Assess your judgment, strategic thinking, and ability to find pragmatic solutions.)

• "Walk us through a project where you significantly influenced stakeholders (product managers, engineers, business leaders) to adopt your design direction. What was your approach to communication and persuasion?" (Demonstrate your stakeholder management and influencing skills.)

• "How do you approach designing for internal operational tools versus customer-facing applications? What are the key differences in your methodology?" (Showcase your understanding of diverse user contexts and operational efficiency.)

• "Discuss your experience with design systems. How have you contributed to or leveraged them to ensure consistency and scalability in your work?" (Highlight your understanding of design system principles and practical application.) Company & Culture Questions:

• "What interests you about OCBC specifically, and how do you see your skills contributing to our transformation journey?" (Demonstrate research and alignment with OCBC's mission.)

• "How do you stay current with emerging design trends, tools (like AI in design), and the evolving fintech landscape?" (Show your commitment to continuous learning.)

• "Describe your ideal team environment and how you contribute to a collaborative culture." (Assess your teamwork and cultural fit.)

• "How do you measure the success of your designs, particularly in terms of user experience and operational impact?" (Highlight your data-driven approach and focus on outcomes.) Portfolio Presentation Strategy:

• Start with the 'Why': Begin each case study by clearly articulating the problem and the business/user context.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your design process and solutions.

• Emphasize Your Role: Be specific about your individual contributions, especially in team projects.

• Quantify Impact: Whenever possible, present metrics and data to showcase the positive outcomes of your design work.

• Discuss Challenges & Learnings: Be transparent about challenges faced and what you learned from the project, demonstrating self-awareness and growth.

• Connect to OCBC: Where possible, draw parallels between your past work and the challenges or opportunities at OCBC.

Challenge Preparation:

• Understand the Brief: Read the design challenge carefully and ask clarifying questions if needed.

• Define Assumptions: Clearly state any assumptions you make about the user, business goals, or constraints.

• Prioritize: Focus on the most critical aspects of the problem and design solution.

• Sketch/Wireframe: Use quick sketches or digital wireframes to visualize your ideas.

• Present Concisely: Structure your presentation logically and deliver it within the allotted time.

📝 Enhancement Note: The interview questions will likely probe deeply into your experience with complex systems, your ability to influence, and your strategic thinking. Be prepared to discuss your process, your rationale, and the impact of your work, with a specific focus on how you handle ambiguity and drive outcomes in a large, regulated environment like a bank.

📌 Application Steps

To apply for this Senior Product Designer position at OCBC:

• Submit your application through the OCBC careers portal using the provided link.

• Customize Your Resume: Tailor your resume to highlight your 10+ years of experience in digital product design, emphasizing relevant domains like fintech, enterprise tools, or business banking. Quantify achievements and use keywords from the job description (e.g., Figma, UX, UI, Information Architecture, Systems Thinking, Stakeholder Management).

• Curate Your Portfolio: Select 3-5 of your strongest case studies that demonstrate end-to-end design ownership, ability to handle complexity, and measurable impact. Ensure your portfolio clearly shows your process, your individual contributions, and highlights experience with complex systems and operational workflows.

• Prepare Your Presentation: Practice presenting one or two key portfolio case studies. Be ready to articulate your design process, rationale, and the outcomes achieved, focusing on how you translated complex problems into user-centered and operationally effective solutions.

• Research OCBC: Understand OCBC's mission, its digital transformation journey, its values, and its position in the financial services industry. Consider how your skills and experience align with their goals, particularly in enhancing customer experience and internal operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.