Director of Product Strategy - Cigna - Hybrid

📍 Job Overview

Job Title: Director of Product Strategy

Company: Cigna Healthcare

Location: Bloomfield, CT, United States (Hybrid)

Job Type: FULL_TIME

Category: Product Management / Strategy (Healthcare/Pharmacy)

Date Posted: April 6, 2026

Experience Level: 8+ Years (with people leadership experience)

🚀 Role Summary

• Lead the strategic direction, development, and lifecycle management of a comprehensive portfolio of pharmacy products, with a focus on driving customer growth and client retention.

• Oversee the evaluation and decision-making process for non-standard client exceptions within the pharmacy product suite, ensuring timely and well-reasoned outcomes.

• Drive product positioning, launch strategies, and communication plans to foster adoption and sustainable growth, acting as a key subject matter expert for pharmacy products.

• Foster strong cross-functional partnerships across Cigna and Evernorth, collaborating with Sales, Account Management, and other internal teams to resolve challenges and support client needs.

• Provide strategic input and leadership for continuous improvement initiatives within the Pharmacy Product organization, contributing to best practices and future development.

📝 Enhancement Note: This role sits within the intersection of Product Management, Strategy, and Operations within the healthcare/pharmacy benefit management (PBM) sector. The emphasis on "product lifecycle management," "client exceptions," and "cross-functional collaboration" indicates a need for strong operational understanding to translate strategy into executable plans and manage complex stakeholder needs. The Director will likely be responsible for defining and refining operational processes related to product development, compliance, and client issue resolution.

📈 Primary Responsibilities

• Spearhead the design, launch, and ongoing management of a diverse portfolio of pharmacy products, ensuring alignment with strategic objectives and enterprise goals.

• Own and monitor in-market product performance, developing comprehensive reporting and insights for Sales, Account Management, and executive leadership to inform decision-making.

• Identify, evaluate, and prioritize new product development opportunities and enhancements to optimize the existing pharmacy product portfolio and market differentiation.

• Oversee the rigorous evaluation and decisive management of pharmacy non-standard client exceptions, collaborating with legal, compliance, and client-facing teams.

• Partner with Sales and Account Management to develop training materials, collateral, and strategic initiatives that effectively communicate product value propositions and drive client adoption and growth.

• Act as a primary subject matter expert for pharmacy products, providing clear and concise communication to executive-level stakeholders and facilitating informed engagement.

• Collaborate with internal and external partners to proactively resolve complex product design, build, launch, and operational challenges, ensuring seamless execution.

• Contribute to the development and refinement of pharmacy product best practices and champion continuous improvement efforts across the product organization.

• Share in-depth subject matter expertise to support the development and mentoring of current and future leaders within the Pharmacy Product organization.

📝 Enhancement Note: The responsibilities highlight a blend of strategic product vision and operational execution. The "client exceptions" and "cross-functional collaboration" aspects require a strong understanding of underlying business processes, risk management, and the ability to influence without direct authority. Experience in process optimization and managing complex workflows will be critical for success in this role, especially when dealing with escalated client requests and compliance matters.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree or equivalent experience in a relevant field, preferably within healthcare or a related discipline.

Experience:

• Minimum of 8 years of progressive experience in product development, product management, business development, or a related strategic function within the healthcare or pharmacy benefit management (PBM) sector.

Required Skills:

• Deep understanding of product lifecycle management, from concept ideation through development, launch, and ongoing optimization.

• Proficiency in strategic planning and the ability to translate market insights into actionable product roadmaps and growth initiatives.

• Strong analytical and quantitative skills, with the ability to interpret complex data, perform financial analysis, and derive actionable insights.

• Excellent written and verbal communication skills, with a proven ability to articulate complex concepts clearly and concisely to diverse audiences, including executive leadership.

• Demonstrated ability to manage multiple complex initiatives simultaneously in a fast-paced, results-driven environment, with strong prioritization skills.

• Advanced proficiency in Microsoft PowerPoint for creating compelling executive-level presentations and Microsoft Excel for data analysis, including pivot tables and lookup functions.

Preferred Skills:

• Working knowledge of pharmacy benefit management (PBM) operations, market dynamics, and product offerings.

• Experience with healthcare product compliance, including state and federal regulations and product filing processes.

• Familiarity with product positioning, market analysis, and go-to-market strategies within the healthcare industry.

• Experience in managing client exceptions and complex stakeholder escalations.

📝 Enhancement Note: The experience requirement of 8+ years, coupled with people leadership, suggests this is a senior-level role. The emphasis on "pharmacy benefit management" and "healthcare products" is crucial. Candidates with a strong operational understanding of how PBMs function, including claims processing, formulary management, and client contracting, will be highly valued. The need for advanced PowerPoint and Excel skills, particularly pivot tables and lookups, points to a hands-on approach to data analysis and presentation, which is common in strategic operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials: