Director of Product & Strategy, CXM Flex at Quadient

📍 Job Overview

Job Title: Director of Product & Strategy, CXM Flex

Company: Quadient

Location: London, England, United Kingdom / Paris, France

Job Type: Full-time

Category: Product Management / Strategy

Date Posted: 2026-09-11

Experience Level: 10+ years

Remote Status: Hybrid

🚀 Role Summary

Drive the strategic vision, roadmap, and product outcomes for Quadient's on-premise and customer-hosted Inspire portfolio (CXM Flex).
Lead a dedicated Product Management team focused on modernizing a mature enterprise platform while supporting strategic customer bases.
Champion the development and execution of cloud migration paths and hybrid deployment models for customers with demanding security and sovereignty needs.
Integrate AI-enabled capabilities into on-premise and hybrid solutions, ensuring compliance and data residency are maintained.
Manage product P&L, ensuring financial health and growth of the CXM Flex portfolio in alignment with Quadient's cloud transition goals.

📝 Enhancement Note: This role is critical for Quadient's strategy, balancing the stewardship of a significant, established customer base with the imperative to modernize and guide them towards cloud solutions. The focus on on-premise and hybrid environments for regulated industries is a key differentiator.

📈 Primary Responsibilities

Define and articulate the long-term product vision and multi-year strategy for the CXM Flex portfolio, balancing sustenance, modernization, and migration initiatives.
Translate complex enterprise customer requirements, including stringent security, data sovereignty, and regulatory residency mandates, into actionable product capabilities.
Develop and execute the product roadmap for AI-enabled features within on-premise and hybrid environments, ensuring compliance and data privacy.
Monitor competitive landscapes within the on-premise CCM/CXM market, positioning Quadient for sustained leadership and competitive advantage.
Represent Quadient's on-premise CXM strategy externally to key customers, partners, and industry analysts, fostering strong relationships and market perception.
Lead M&A evaluations and strategic assessments related to the CXM on-premise and hybrid offerings.
Own and manage the product P&L, ensuring accountability for the financial performance and growth of the CXM Flex portfolio.
Lead, mentor, and develop the on-premise CXM Product Management team, defining clear ownership and responsibilities for product areas.
Collaborate closely with R&D leadership to ensure a predictable release cadence, high product quality, and a robust upgrade experience for existing customers.
Drive platform modernization efforts, including containerization, API enhancements, identity management, observability, and AI integration patterns, suitable for on-premise and hybrid scenarios.
Define and operationalize the migration strategy and tooling to facilitate customer transitions from CXM Flex to CXM SaaS (Evolve).
Establish and enforce strong product management practices for backward compatibility, deprecation policies, and long-term support commitments.
Integrate feedback and insights from Customer Success, Professional Services, and Support teams into product prioritization and development cycles.
Protect and grow Annual Recurring Revenue (ARR) and Net Revenue Retention (NRR) for the on-premise base while supporting Quadient's overall cloud transition objectives.
Partner with Sales, Product Marketing Management (PMM), and Customer Success to develop clear positioning, competitive enablement materials, and confident renewal strategies.
Provide strategic support for enterprise sales engagements, expansions, and critical RFP processes requiring on-premise or hybrid deployment options.
Enhance Quadient's standing in industry analyst evaluations for CCM and CXM categories, particularly within regulated and sovereignty-sensitive market segments.

📝 Enhancement Note: The responsibilities highlight a dual focus on platform stewardship and strategic evolution. The emphasis on translating complex regulatory and security requirements into product features, alongside managing the P&L and guiding cloud migration, indicates a senior-level product leadership role with significant business impact.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Computer Science, Engineering, Business, or a related field is typically expected for this level of role. An MBA or advanced degree is often a plus.

Experience:

12-15+ years of progressive product management experience within enterprise software or SaaS environments.
Minimum of 7 years in a leadership capacity, directly managing and developing Product Managers.
Proven experience managing the entire product lifecycle of a mature on-premise or self-hosted enterprise platform, including versioning, deprecation strategies, and long-term support commitments.
Demonstrated success in guiding both customers and product lines through significant transitions, such as cloud migration, without disrupting key strategic accounts. Required Skills:
Product Strategy & Vision: Ability to define and communicate a compelling long-term product vision and multi-year strategy aligned with market trends and business objectives.
Product Lifecycle Management: Deep expertise in managing products from ideation through development, launch, growth, maturity, and end-of-life, with a specific focus on on-premise enterprise solutions.
Customer Communications Management (CCM) / Customer Experience Management (CXM): In-depth knowledge of CCM/CXM principles, enterprise content management, document composition, and adjacent regulated communications domains.
Technical Fluency: Strong understanding of enterprise architecture, modern APIs, identity and access management (SSO), various deployment topologies (on-premise, private cloud, hybrid), and critical security/compliance frameworks (e.g., FIPS, FedRAMP-adjacent).
Cloud Migration Strategy: Proven track record of developing and executing strategies for migrating customers from on-premise solutions to cloud-based platforms.
Platform Modernization: Experience driving initiatives for containerization, API modernization, identity solutions, observability, and AI integration within complex enterprise environments.
P&L Management: Accountability for product financial performance, including revenue, cost, and profitability of the portfolio.
Team Leadership & Development: Ability to lead, mentor, and grow a high-performing product management team, fostering a culture of ownership and excellence.
Executive Communication & Stakeholder Management: Exceptional skills in communicating complex ideas to executive leadership, customers, partners, and internal teams, building consensus and driving alignment.
Market & Competitive Analysis: Ability to monitor industry trends, analyze competitive dynamics, and position products effectively in the market.

Preferred Skills:

Experience in highly regulated industries such as financial services, insurance, healthcare, or government is strongly preferred.
Familiarity with M&A processes and evaluating potential technology acquisitions or integrations.
Experience with AI/ML integration strategies within enterprise software, particularly concerning data privacy and compliance.
Knowledge of industry analyst relations and experience contributing to analyst evaluations (e.g., Gartner, Forrester).
Experience with Agile development methodologies and working closely with R&D teams.

📝 Enhancement Note: The qualifications emphasize a blend of deep product management expertise in mature enterprise software, strategic foresight for modernization and cloud migration, and strong leadership capabilities. Experience with regulated industries is a significant plus, directly aligning with the target customer base.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

Product Strategy Documentation: Examples of strategic product plans, vision documents, and multi-year roadmaps for complex enterprise software.
Market & Competitive Analysis: Case studies or examples demonstrating thorough market research, competitive landscaping, and strategic positioning for enterprise products.
Product Requirements Documents (PRDs): Showcase well-defined PRDs that translate complex customer needs (especially security/sovereignty) into clear requirements for R&D.
P&L Management Examples: Evidence of managing product P&L, including budget allocation, revenue forecasting, and profitability analysis for a software portfolio.
Migration Strategy & Execution: Documentation or case studies detailing the planning and execution of customer migration strategies from on-premise to cloud or hybrid models.

Process Documentation:

Product Lifecycle Management Frameworks: Examples of established processes for managing the full product lifecycle, including versioning, deprecation, and long-term support policies for enterprise software.
Agile/Scrum Methodologies: Demonstrated understanding and application of agile development processes, including sprint planning, backlog refinement, and release management.
Cross-Functional Collaboration Workflows: Documentation or examples of processes designed to ensure seamless collaboration between Product Management, R&D, Sales, Marketing, Customer Success, and Professional Services.
Requirements Gathering & Prioritization: Evidence of robust processes for gathering customer and market requirements, translating them into a prioritized product backlog, and making trade-off decisions.
Go-to-Market (GTM) Strategy Integration: Processes for integrating product strategy with GTM planning, including positioning, messaging, and sales enablement.

📝 Enhancement Note: Candidates should be prepared to showcase their structured approach to product management, particularly in complex enterprise environments. Emphasis should be placed on how they have managed mature platforms, driven modernization, and facilitated customer transitions, backed by documented processes and strategic artifacts.

💵 Compensation & Benefits

Salary Range:

Given the Director-level title, extensive experience (12-15+ years), leadership responsibilities, and the strategic importance of the role within a global enterprise like Quadient, the estimated salary range in London, UK, would be between £120,000 - £180,000 per annum. For Paris, France, the range is estimated between €130,000 - €195,000 per annum.

This estimate is based on:

Industry Benchmarks: Data from reputable salary aggregators and industry reports for Director of Product Management roles in Enterprise Software/SaaS in major European tech hubs.
Location Adjustment: Consideration of the cost of living and typical compensation levels in London and Paris.
Role Complexity: The strategic nature of managing a mature on-premise portfolio, driving modernization, and overseeing P&L.
Experience Level: The requirement for 12-15+ years of experience and significant leadership tenure.

Benefits:

Flexible Work: Hybrid work model combining office and remote setup for a balanced lifestyle.
Continuous Learning: Access to a global online learning platform for professional development, available 24/7.
Community Engagement: Opportunities to participate in Empowered Communities and the company's Philanthropy program.
Comprehensive Total Rewards: Competitive compensation package covering wellness, work/life balance, and other employee needs.
Generous Referral Scheme: Incentives for referring successful candidates.
Employee Assistance Program (EAP): Complimentary access for mental health support and well-being resources.
Retirement Savings Plan: (Likely, standard for senior roles in UK/France, specific details would need confirmation).
Health Insurance: Comprehensive health coverage (specifics vary by region).
Paid Time Off: Generous annual leave and public holiday allowance.

Working Hours:

The standard working hours are typically 40 hours per week, aligned with the full-time employment type. However, the "Smart Work" approach and hybrid model suggest a degree of flexibility in managing workloads and schedules, provided business needs and team collaboration are maintained.

📝 Enhancement Note: Salary ranges are estimates for Director-level Product Management roles in major European cities. Actual compensation will depend on specific experience, qualifications, and the negotiation process. The benefits package is comprehensive, emphasizing work-life balance, learning, and employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (Customer Communications Management - CCM, Customer Experience Management - CXM, Business Process Automation). Quadient operates in a dynamic technology sector, focusing on digital transformation and operational efficiency for enterprises.

Company Size: Quadient is a large enterprise, employing over 5,000 people globally. This size offers opportunities for broad impact, access to extensive resources, and potential for career mobility across different business units and geographies. For operations professionals, this means established processes but also potential for innovation within defined structures.

Founded: Quadient was founded in 2009 (as Neopost, rebranded to Quadient in 2019). Its history in the mailing and communications industry provides a strong foundation, which has evolved into a significant digital transformation player.

Team Structure:

Product Management Team: The Director will lead a small, focused Product Management team responsible for the CXM Flex portfolio. This implies a lean, high-impact team structure.
Reporting Structure: The role reports to the SVP of Product, indicating a senior position within the product organization. This structure allows for direct influence on overarching product strategy.
Cross-functional Collaboration: Close partnerships are expected with R&D (specifically the CXM On-Prem R&D Lead), Customer Success, Professional Services, Sales, and Product Marketing Management (PMM). This highlights a highly collaborative GTM and product development ecosystem.

Methodology:

Data-Driven Decision Making: Quadient emphasizes using data to inform product strategy, roadmap prioritization, and performance measurement.
Customer-Centricity: A focus on understanding and addressing enterprise customer needs, especially those with complex regulatory and security requirements.
Agile & Modernization: Adoption of agile development practices and a strategic approach to modernizing existing platforms to meet evolving market demands.
Operational Efficiency: A core company value and product offering, focusing on automating processes for clients.

Company Website: https://www.quadient.com/

📝 Enhancement Note: Quadient's established presence and focus on digital transformation for large enterprises, particularly in regulated sectors, define the operational context. The company's size suggests robust infrastructure and processes, while the specific focus on CXM Flex points to a strategic business unit with unique operational challenges and opportunities for growth.

📈 Career & Growth Analysis

Operations Career Level: This is a Director-level position, signifying senior leadership within the product management function. It involves strategic decision-making, team leadership, P&L responsibility, and significant influence over a critical product portfolio. The role bridges deep technical understanding with strategic business acumen, essential for managing mature enterprise platforms and guiding their evolution.

Reporting Structure: The Director reports directly to the SVP of Product. This provides a clear line of sight to executive leadership and a direct channel for strategic input. The role also involves managing a team of Product Managers, creating a management layer within the product organization.

Operations Impact: The Director of Product & Strategy, CXM Flex, has a profound impact on Quadient's revenue and market position. This role is responsible for:

Sustaining and Growing ARR: Protecting and expanding the revenue generated from a significant install base of enterprise customers.
Driving Cloud Transition: Facilitating the migration of these customers to Quadient's SaaS offerings, crucial for the company's long-term cloud strategy.
Platform Modernization: Ensuring the on-premise platform remains competitive, secure, and capable of integrating new technologies like AI, thereby maintaining customer loyalty and reducing churn.
Market Leadership: Influencing Quadient's standing in analyst reports and competitive positioning within the regulated CCM/CXM market.

Growth Opportunities:

Leadership Advancement: Potential to grow into higher executive product roles (e.g., VP of Product, Chief Product Officer) within Quadient, overseeing larger portfolios or broader product areas.
Strategic Portfolio Expansion: Opportunity to influence future product development beyond CXM Flex, potentially leading new product initiatives or acquisitions.
Deep Industry Expertise: Becoming a recognized expert in regulated communications technology, AI integration in enterprise software, and hybrid deployment models.
Mentorship & Team Building: Developing a high-performing product management team, contributing to the growth of future product leaders within Quadient.
Cross-Functional Leadership: Expanding influence and experience across other GTM functions through close collaboration and strategic alignment.

📝 Enhancement Note: This role is a significant career milestone, offering a unique blend of managing established enterprise products and driving future-state cloud strategies. The impact on revenue and market positioning is substantial, providing ample opportunities for career advancement and developing specialized expertise in a critical market segment.

🌐 Work Environment

Office Type: Quadient operates a "Smart Work" model, which includes Hybrid arrangements. This means employees will balance working from a Quadient office location with remote work. The goal is to foster connection, collaboration, and innovation while providing flexibility.

Office Location(s): The primary listed locations are London, England, United Kingdom, and Paris, France. These are major European business hubs, offering access to talent, clients, and amenities. Specific office addresses would need to be confirmed, but they are expected to be modern, well-equipped facilities conducive to collaboration.

Workspace Context:

Collaborative Environment: The hybrid model necessitates intentional collaboration. Offices are likely designed with meeting rooms, common areas, and flexible workspaces to facilitate team interaction and brainstorming sessions.
Operations Tools & Technology: As a Director of Product, access to industry-standard product management tools (e.g., Jira, Confluence, Aha!, Productboard), analytics platforms, and communication tools (e.g., Slack, Teams) is expected. The role will involve overseeing products that run on complex enterprise architectures, requiring familiarity with related technologies.
Team Interaction: Regular interaction with the Product Management team, R&D, Sales, Customer Success, and executive leadership through a mix of in-person meetings, virtual calls, and digital collaboration platforms.

Work Schedule: Standard full-time hours (approx. 40 per week) are expected, with a hybrid arrangement allowing for flexibility. Emphasis is placed on achieving outcomes and maintaining connectivity, rather than strict adherence to a rigid schedule. This flexibility is crucial for managing complex product roadmaps and global customer interactions.

📝 Enhancement Note: The hybrid work model is a key aspect, requiring candidates to be comfortable with a blend of remote and in-office work. The emphasis on intentional collaboration within this model is important for team dynamics and project execution.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A recruiter or hiring manager will assess your resume and initial application for alignment with the core qualifications and experience.
Hiring Manager Interview: A conversation with the SVP of Product to discuss your strategic approach, leadership philosophy, product management experience, and understanding of the CXM Flex portfolio.
Team/Peer Interviews: Meetings with key stakeholders, potentially including R&D leads, PMM, Customer Success, and other Product Directors. These interviews will focus on collaboration style, technical depth, and problem-solving abilities.
Product Strategy Case Study/Presentation: You may be asked to prepare and present a strategic analysis of a product area, a roadmap proposal, or a plan for modernizing a mature platform. This will assess your strategic thinking, communication skills, and ability to handle complex product challenges.
Executive Interview: A final interview with senior leadership (e.g., CPO, other VPs) to evaluate cultural fit, strategic alignment, and overall leadership potential.

Portfolio Review Tips:

Focus on Strategic Impact: Highlight examples where your product strategy directly led to significant business outcomes (revenue growth, market share increase, successful product modernization, customer migration).
Showcase Leadership & Team Management: Include examples of how you've led and developed product management teams, fostered collaboration, and managed performance.
Demonstrate Technical Acumen: Present case studies that illustrate your understanding of enterprise architecture, security, compliance, and hybrid/on-premise deployment models.
Quantify Results: Wherever possible, use data and metrics to demonstrate the impact of your work. For this role, emphasize metrics like ARR growth, NRR, migration success rates, and customer satisfaction (CSAT) improvements.
Structure for Clarity: Organize your portfolio logically, perhaps by product lifecycle stage, strategic initiative, or functional area. Use clear headings, concise descriptions, and compelling visuals.
Highlight On-Premise/Hybrid Experience: Specifically showcase any experience managing mature on-premise platforms, driving their modernization, or facilitating cloud migrations.

Challenge Preparation:

Be Prepared for Strategic Questions: Anticipate questions about market trends in CCM/CXM, strategies for modernizing legacy platforms, approaches to AI integration in regulated environments, and competitive positioning.
Develop a Migration Narrative: Think through how you would articulate a compelling narrative and practical plan for migrating enterprise customers from an on-premise solution to a SaaS offering.
Understand P&L and Financial Metrics: Be ready to discuss how you manage product P&L, drive revenue growth, and influence financial outcomes.
Articulate Leadership Philosophy: Prepare to discuss your approach to building and leading product management teams, fostering collaboration, and driving execution.
Research Quadient & CXM Flex: Understand Quadient's business, its target markets (especially regulated industries), its product suite, and the strategic importance of CXM Flex.

📝 Enhancement Note: The interview process is designed to assess strategic thinking, leadership, and deep product management expertise, particularly in complex enterprise software environments. A well-curated portfolio that demonstrates tangible results and strategic acumen will be critical for success.

🛠 Tools & Technology Stack

Primary Tools:

Product Management Platforms: Tools like Jira, Confluence, Aha!, Productboard, or similar for backlog management, roadmap planning, requirements documentation, and team collaboration.
Analytics & Business Intelligence Tools: Platforms for analyzing product usage, customer behavior, and business performance, such as Tableau, Power BI, Google Analytics, or custom internal dashboards.
CRM Systems: Experience with Salesforce or similar CRM systems for understanding customer data, sales pipeline, and customer success insights.
Collaboration Suites: Microsoft 365 (Teams, SharePoint) or Google Workspace for daily communication, document sharing, and project management.
Enterprise Architecture Tools: Familiarity with tools or methodologies for documenting and visualizing complex enterprise architectures, deployment topologies, and system integrations.

Analytics & Reporting:

Data Visualization Tools: Proficiency in creating clear and insightful dashboards and reports using tools like Tableau, Power BI, Qlik Sense, or similar to communicate product performance and strategic insights to stakeholders.
Reporting Databases/Warehouses: Understanding of how to access and query data from enterprise data warehouses or data lakes for in-depth analysis.

CRM & Automation:

Integration Platforms: Familiarity with concepts of API management, middleware, and integration patterns relevant to connecting on-premise systems with cloud services.
Security & Compliance Tools: Awareness of tools and technologies related to enterprise security, identity management (SSO, IAM), data sovereignty enforcement, and compliance auditing (e.g., FIPS, FedRAMP-adjacent tools).
AI/ML Platforms: Understanding of how AI/ML capabilities are integrated into enterprise software, including platforms or frameworks relevant to customer communications.

📝 Enhancement Note: While specific tool requirements may vary, a strong foundation in industry-standard product management, analytics, and collaboration tools is essential. The role also requires an understanding of the technologies underpinning enterprise software, including APIs, security frameworks, and integration patterns, particularly in hybrid and on-premise contexts.

👥 Team Culture & Values

Operations Values:

Empowerment: Encouraging team members to take ownership, make decisions, and drive initiatives within their areas of responsibility. This applies to both the Product Management team and the products themselves, empowering customers.
Passion: A drive to innovate, solve complex problems, and deliver exceptional value to customers in the CXM space. This passion fuels the commitment to modernize mature platforms and guide customers through transitions.
Inspiration: Fostering a creative and forward-thinking environment where new ideas are encouraged, particularly around AI integration and future platform capabilities.
Community: Building strong internal connections across teams (Product, R&D, Sales, CS) and fostering a sense of shared purpose in achieving Quadient's goals. This also extends to building strong relationships with strategic customers.
Customer Focus: Deeply understanding the needs of enterprise customers, especially those in regulated industries, and prioritizing solutions that address their unique security, sovereignty, and operational requirements.
Data-Driven Approach: Emphasizing the use of data and analytics to inform strategic decisions, measure product success, and optimize processes.
Efficiency & Optimization: A core tenet of Quadient's business; this value translates to optimizing product development processes, platform performance, and customer workflows.

Collaboration Style:

Cross-Functional Integration: A highly collaborative style is essential, requiring seamless integration with R&D, Sales, Marketing, and Customer Success teams to ensure product success from development through adoption.
Transparent Communication: Open and honest communication regarding product strategy, roadmap challenges, and customer feedback is vital for aligning diverse stakeholders.
Feedback-Driven Improvement: A culture that actively seeks and provides constructive feedback to continuously improve products, processes, and team dynamics.
Shared Ownership: Encouraging a sense of shared responsibility for product outcomes across all involved departments, rather than siloed efforts.
Strategic Alignment: Ensuring all collaborative efforts are aligned with Quadient's overarching business objectives and the specific strategic goals for the CXM Flex portfolio.

📝 Enhancement Note: Quadient's values—Empowerment, Passion, Inspiration, and Community—are designed to foster a dynamic and collaborative work environment. For this role, translating these values into practical actions, especially concerning customer needs in regulated sectors and driving product modernization, will be key to success.

⚡ Challenges & Growth Opportunities

Challenges:

Balancing Sustenance and Modernization: The primary challenge is managing a mature, on-premise product line that requires ongoing support and investment for existing customers, while simultaneously driving modernization efforts and paving the way for cloud migration. This requires careful resource allocation and strategic prioritization.
Customer Migration Complexity: Guiding large, enterprise customers with demanding security and sovereignty requirements through a migration to SaaS is inherently complex. It involves significant technical, operational, and change management hurdles for both Quadient and its clients.
Competitive On-Premise Market: The on-premise market, while stable for some segments, may see declining investment compared to cloud. Staying competitive and demonstrating value in this space requires continuous innovation and a clear value proposition.
AI Integration in Regulated Environments: Effectively integrating AI capabilities into on-premise or hybrid solutions without compromising data residency, security, or compliance mandates is a significant technical and strategic challenge.
Team Leadership & Development: Leading a focused product management team and ensuring they have the skills and support to navigate the complexities of a mature enterprise platform and its evolution.

Learning & Development Opportunities:

Deepening CXM/CCM Expertise: Gaining unparalleled expertise in the nuances of Customer Communications Management for highly regulated industries.
Mastering Hybrid/On-Premise Modernization: Developing advanced skills in strategies for modernizing and evolving on-premise enterprise software while integrating cloud-native concepts.
AI Strategy in Enterprise Software: Leading the charge on AI integration within a secure, enterprise context, understanding the practical applications and compliance considerations.
Strategic Portfolio Management: Enhancing skills in managing product P&L, long-term strategic planning, and driving significant business outcomes through product initiatives.
Leadership Development: Opportunities to refine leadership capabilities, mentor team members, and potentially take on broader product leadership responsibilities within Quadient.
Industry Engagement: Representing Quadient at industry conferences and engaging with analysts, further building professional profile and network.

📝 Enhancement Note: This role presents significant strategic and technical challenges, particularly in balancing the needs of a long-standing customer base with future-state cloud adoption. Overcoming these challenges offers substantial growth opportunities in specialized areas of product management and leadership.

💡 Interview Preparation

Strategy Questions:

"Describe your approach to defining a product vision and strategy for a mature on-premise enterprise platform that needs to coexist with a cloud offering. How would you balance investment between sustaining the install base and driving migration?"
- Preparation: Focus on frameworks for multi-product portfolio strategy, defining distinct value propositions, and setting clear goals for both platform types. Use examples of how you've managed similar dual-track strategies.
"How would you assess and integrate AI capabilities into an on-premise CXM solution while ensuring strict data sovereignty and regulatory compliance for financial services or healthcare customers?"
- Preparation: Think about phased AI adoption, edge AI, data anonymization techniques, secure processing environments, and how to frame AI benefits within compliance constraints. Research current AI trends in regulated industries.
"Walk me through your process for managing the P&L of a product line. What key metrics would you track for the CXM Flex portfolio, and how would you use them to drive business decisions?"
- Preparation: Be ready to discuss revenue streams (ARR, NRR, renewals), cost management, profitability drivers, and key performance indicators (KPIs) relevant to enterprise software and subscription models.

Company & Culture Questions:

"Based on your understanding of Quadient and the CXM Flex role, what do you see as the biggest strategic opportunity and the biggest risk for this portfolio over the next 2-3 years?"
- Preparation: Research Quadient's latest earnings reports, strategic announcements, and market positioning. Identify trends in CCM/CXM and on-premise vs. cloud adoption.
"How do you foster a collaborative environment within a hybrid work setting, especially when working closely with R&D, Sales, and Customer Success teams who may have different priorities?"
- Preparation: Discuss strategies for clear communication, setting shared goals, utilizing collaboration tools effectively, and building cross-functional alignment through regular touchpoints and transparent processes.
"Describe a time you had to influence senior leadership or a cross-functional team to adopt a product strategy or initiative they were initially resistant to. What was your approach and the outcome?"
- Preparation: Prepare a STAR method (Situation, Task, Action, Result) example that highlights your persuasive communication, data-driven arguments, and ability to build consensus.

Portfolio Presentation Strategy:

Quantify Impact: For each case study, clearly state the problem, your strategic solution, the actions taken, and the quantifiable results (e.g., X% ARR growth, Y% reduction in migration friction, Z% improvement in customer satisfaction).
Focus on Strategy & Execution: Detail not just what you did, but why (strategic rationale) and how (execution steps, team involvement, challenges overcome).
Highlight Leadership: Demonstrate how you led teams, managed stakeholders, and made difficult prioritization decisions.
Tailor to the Role: Emphasize experiences relevant to on-premise/hybrid platforms, regulated industries, cloud migration, P&L management, and AI integration.
Be Prepared for Deep Dives: Anticipate questions about the technical underpinnings of your solutions, market dynamics, and competitive landscape.

📝 Enhancement Note: Preparation should focus on demonstrating strategic depth, leadership experience, and a pragmatic understanding of managing complex enterprise software portfolios in evolving market conditions. Quantifiable results and clear articulation of strategic decision-making are paramount.

📌 Application Steps

To apply for this Director of Product & Strategy, CXM Flex position:

Submit your application through the provided link on the SmartRecruiters platform.
Tailor Your Resume: Customize your resume to highlight your 12-15+ years of enterprise software product management experience, with a strong emphasis on leadership, P&L management, on-premise/hybrid platform lifecycle, and cloud migration strategies. Use keywords from the job description and ensure achievements are quantifiable.
Curate Your Portfolio: Prepare a portfolio that showcases your strategic thinking, leadership skills, and tangible results. Focus on case studies demonstrating success in managing mature products, driving modernization, and navigating complex customer requirements (especially in regulated industries). Ensure it covers P&L management and migration strategies.
Practice Your Presentation: Rehearse presenting your portfolio and answering common interview questions, focusing on strategic impact, leadership approach, and relevant experience. Be ready to discuss challenges and opportunities for the CXM Flex portfolio.
Research Quadient: Gain a thorough understanding of Quadient's business, its target markets (particularly finance, insurance, healthcare), its product suite, and the strategic importance of the CXM Flex offering. Understand their "Smart Work" culture and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Director of Product & Strategy, CXM Flex