Director of Product & Strategy, CXM Flex

📍 Job Overview

Job Title: Director of Product & Strategy, CXM Flex

Company: Quadient

Location: London, England, United Kingdom; Toronto, ON, Canada

Job Type: Full-time

Category: Product Management / Strategy (with strong Revenue Operations & GTM implications)

Date Posted: September 11, 2026

Experience Level: 10+ years

Remote Status: Hybrid

🚀 Role Summary

• Owns the strategy, roadmap, and financial outcomes for Quadient's on-premise, self-hosted, and managed service Inspire portfolio (CXM Flex).

• Drives modernization of a mature enterprise platform while enabling clear cloud migration paths for a strategic customer base.

• Leads a focused Product Management team, fostering cross-functional collaboration with R&D, Customer Success, Professional Services, and Sales.

• Shapes the adoption of AI-enabled capabilities within on-premise and hybrid deployment models, balancing innovation with data residency and compliance.

• Manages product P&L, ensuring financial health and growth of the CXM Flex portfolio.

📝 Enhancement Note: While this role is primarily a Product Management and Strategy position, its focus on enterprise customer communication platforms (CCM/CXM), on-premise solutions, and the migration to SaaS has significant implications for Revenue Operations and Go-To-Market (GTM) strategy. The Director will influence sales enablement, customer success strategies for retention and upsell, and the operational aspects of product delivery and support for a critical customer segment. The role requires a deep understanding of how product strategy directly impacts revenue generation, customer lifetime value, and market positioning.

📈 Primary Responsibilities

• Define and articulate the long-term product vision and multi-year strategy for Quadient’s on-premise and customer-hosted Inspire portfolio.

• Translate complex enterprise customer requirements, including stringent security, data sovereignty, regulatory residency, air-gapped environments, and FIPS/FedRAMP-adjacent expectations, into actionable product capabilities.

• Develop and manage the product roadmap, balancing investment in sustaining the current install base with modernizing the platform and enabling well-defined migration paths to CXM SaaS (Evolve).

• Lead and develop the on-premise CXM Product Management team, establishing clear ownership for compliance, design, composition, delivery, and administration capabilities.

• Partner closely with the CXM On-Prem R&D Lead to ensure a predictable release cadence, high product quality, and a robust upgrade story for customers running long-term production versions.

• Drive platform modernization initiatives such as containerization, modern APIs, identity and SSO modernization, observability, and AI integration patterns that are compatible with both on-premise and hybrid topologies.

• Define and operationalize the migration narrative and tooling to facilitate the transition of on-premise customers to CXM SaaS at their own pace.

• Establish and enforce strong product management practices for backward compatibility, deprecation policies, and long-term support commitments.

• Integrate insights from Customer Success, Professional Services, and Support teams into product prioritization and roadmap planning.

• Represent Quadient’s on-premise CXM strategy externally to strategic customers, partners, and industry analysts, acting as a key spokesperson.

• Oversee product P&L, taking accountability for the financial outcomes of the CXM Flex portfolio, including protecting and growing ARR, NRR, and renewal rates.

• Partner with Sales, Product Marketing Management (PMM), and Customer Success to develop clear positioning, competitive enablement materials, and effective renewal motions.

• Support enterprise sales engagements, strategic account expansions, and major RFP processes that necessitate on-premise or hybrid deployment options.

• Strengthen Quadient’s market position in analyst evaluations for CCM and CXM categories, particularly within regulated and sovereignty-sensitive segments.

• Lead evaluations for potential M&A activities related to CXM.

📝 Enhancement Note: The responsibilities highlight a dual focus on platform stewardship and strategic evolution. For operations professionals, this means understanding how product decisions impact sales cycles, customer retention strategies, and the overall revenue predictability of the on-premise segment. The emphasis on migration paths to SaaS is critical for understanding future GTM alignment and potential operational shifts.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field. Master's degree or MBA is a plus.

Experience: 12-15+ years of product management experience in enterprise software or SaaS environments, with a minimum of 7 years specifically leading and developing product management teams.

Required Skills:

• Deep expertise in Customer Communications Management (CCM), Customer Experience Management (CXM), enterprise content management, document composition, or adjacent regulated communications domains.

• Proven experience managing the complete product lifecycle of a mature on-premise or self-hosted enterprise platform, including versioning, end-of-life (EOL) planning, deprecation strategies, and long-term support (LTS) commitments.

• Strong technical fluency with enterprise architecture concepts, modern API design, identity and access management (IAM), various deployment topologies (on-premise, private cloud, hybrid), and stringent security/compliance requirements.

• Demonstrated track record of successfully guiding customers and product lines through cloud migration strategies without disrupting or alienating strategic accounts.

• Exceptional executive-level communication, presentation, and stakeholder leadership skills, with the ability to influence across all organizational levels.

• Experience working with enterprise customers in regulated industries such as financial services, insurance, healthcare, or government. Preferred Skills:

• Experience with AI/ML integration patterns for enterprise software, particularly in the context of data residency and compliance.

• Familiarity with containerization technologies (e.g., Docker, Kubernetes) and their application in on-premise/hybrid environments.

• Knowledge of modern API strategies, including RESTful APIs and microservices architecture.

• Understanding of CI/CD pipelines and DevOps practices as applied to enterprise software.

• Experience managing product P&L and driving financial outcomes for a software portfolio.

• Familiarity with analyst relations and contributing to industry evaluations (e.g., Gartner, Forrester).

📝 Enhancement Note: The qualification requirements emphasize deep domain expertise in CCM/CXM and a strong technical understanding of enterprise software architecture, particularly for on-premise deployments. For operations professionals, this translates to needing to understand the complexities of supporting and migrating these types of solutions, which heavily influences sales enablement, customer support processes, and the operational readiness required for hybrid cloud strategies. The leadership component is key, indicating a need to manage and mentor a team, which is a crucial aspect of operations leadership roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated ability to manage the entire product lifecycle for complex enterprise software, from ideation through end-of-life, with a focus on backward compatibility and long-term support.

• Proven experience in defining and executing platform modernization strategies, including containerization, API development, and integration patterns, for on-premise and hybrid environments.

• Documented success in developing and operationalizing migration strategies for enterprise customers moving from on-premise solutions to SaaS platforms, managing the process with minimal disruption.

• Evidence of managing product P&L, demonstrating accountability for financial outcomes, including revenue growth, cost management, and profitability for a defined product portfolio.

• Case studies showcasing the ability to translate stringent security, data sovereignty, and regulatory compliance requirements into robust product features and capabilities. Process Documentation:

• Development of clear product roadmaps and strategy documents that articulate a multi-year vision, balancing sustainment with modernization and migration.

• Creation of detailed product requirement documents (PRDs) that translate complex customer needs and technical specifications into actionable development tasks.

• Establishment and enforcement of product management best practices, including backward compatibility policies, deprecation schedules, and long-term support commitments.

• Documentation of AI integration patterns and their application within on-premise and hybrid deployment models, ensuring compliance and data residency considerations are addressed.

• Processes for integrating feedback from Customer Success, Professional Services, and Support into product prioritization and roadmap adjustments.

📝 Enhancement Note: For operations professionals applying for this role, understanding how to present a portfolio that showcases process ownership, lifecycle management, and strategic migration planning is crucial. This includes demonstrating experience in financial management of a product line and the ability to document and communicate complex technical and compliance requirements.

💵 Compensation & Benefits

Salary Range: CAD $221,600 - $332,400 annually.

Benefits:

• Flexible Work: Hybrid work model offering a balance between office collaboration and remote flexibility.

• Endless Learning: Access to a global 24/7 online learning platform for continuous professional development.

• Inclusive Community: Opportunities to join Empowered Communities and participate in the company's Philanthropy program.

• Comprehensive Rewards: Competitive Total Rewards package covering wellness, work/life balance, and a generous referral scheme.

• Caring for Wellbeing: Complimentary employee assistance program providing mental health support.

Working Hours: Standard full-time hours, approximately 40 hours per week, with flexibility expected given the senior leadership nature of the role and potential for global stakeholder interaction.

📝 Enhancement Note: The provided salary range is for the Canadian market, reflecting the "Toronto, ON, Canada" location. For the London, UK location, a comparable salary range would need to be researched based on market data for Director-level Product Strategy roles in enterprise software, considering the UK's cost of living and compensation benchmarks. A typical range for a Director of Product & Strategy in London, UK, with this level of experience and responsibility, could be between £120,000 - £180,000 annually, potentially higher depending on specific bonuses and equity. The salary research methodology for this estimation involves consulting industry salary reports (e.g., Radford, PwC), reviewing similar roles on major job boards (e.g., LinkedIn, Glassdoor) in the London tech market, and considering Quadient's likely compensation philosophy for senior roles.

Timatic Team & Company Context

🏢 Company Culture

Industry: Software / Technology (specifically Customer Communications Management - CCM, Customer Experience Management - CXM, and Business Process Automation).

Company Size: Quadient operates globally with a significant employee base, likely in the range of 5,000-10,000 employees, indicating a large enterprise environment with established processes and a broad market reach.

Founded: Quadient was founded in 2009, positioning it as a relatively established player in the digital transformation and automation space, with a history of evolving its offerings.

Team Structure:

• The Director of Product & Strategy, CXM Flex will lead a small, focused Product Management team.

• This team will work closely with R&D, Customer Success, Professional Services, Sales, and Product Marketing Management (PMM).

• The reporting structure will likely place this role under a senior executive, such as an SVP of Product, with significant cross-functional interaction at senior levels. Methodology:

• Data-Driven Product Development: Emphasis on translating enterprise customer requirements and market analysis into product roadmaps and features.

• Agile & Iterative Modernization: Driving platform modernization through containerization, APIs, and AI integration within existing on-premise and hybrid frameworks.

• Customer-Centric Migration: Developing strategies and tooling to facilitate customer transitions to SaaS, balancing business needs with customer adoption pace.

• Strategic Partnership: Close collaboration with R&D for execution, Customer Success for adoption and retention, and Sales/PMM for market positioning and revenue generation.

Company Website: https://www.quadient.com/

📝 Enhancement Note: The company context suggests a mature enterprise software provider undergoing digital transformation. For operations professionals, this means understanding the challenges and opportunities of managing a hybrid portfolio (on-premise and SaaS), supporting a large, regulated customer base, and influencing GTM strategies that bridge these two worlds. The company's focus on "digital transformation and growth journey" implies a need for operational agility and strategic alignment across product, sales, and customer success.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior leadership position, equivalent to a Director or VP level within Product Management and Strategy, with significant P&L accountability and strategic influence. It requires extensive experience in enterprise software product leadership and a deep understanding of customer communications and experience management.

Reporting Structure: The Director will report to the SVP of Product, indicating a high level of visibility and access to executive leadership. They will, in turn, lead a team of Product Managers, guiding their strategic and tactical execution.

Operations Impact: The role has a direct impact on Quadient's revenue streams through the management of the CXM Flex portfolio's ARR, NRR, and renewal rates. Strategic decisions regarding platform modernization and cloud migration will shape the future revenue model and customer retention strategies for a critical segment of Quadient's enterprise customer base. The success of this role is intrinsically linked to the company's ability to retain and grow revenue from its on-premise install base while facilitating its transition to modern SaaS offerings.

Growth Opportunities:

• Strategic Leadership Expansion: Potential to expand leadership scope to encompass broader product areas or a larger portion of the CXM portfolio as cloud migration progresses.

• Cross-Functional Leadership: Opportunity to deepen collaboration and influence across R&D, Sales, Marketing, and Customer Success leadership teams.

• Industry Influence: Representing Quadient in industry forums and analyst briefings, building personal brand and expertise in regulated communications and CXM.

• Mentorship and Team Development: Developing a high-performing Product Management team, fostering talent and creating a strong pipeline for future product leadership roles within Quadient.

• Contribution to Cloud Transition: Playing a pivotal role in shaping and executing Quadient's overarching cloud transition strategy, a critical initiative for the company's future.

📝 Enhancement Note: This role is a significant step in career progression for experienced product leaders. For individuals in operations roles looking to move into product strategy or leadership, this position offers a clear example of how operational excellence in supporting and migrating complex platforms directly contributes to strategic business objectives and revenue growth. The emphasis on managing P&L and influencing GTM makes it highly relevant to operations professionals focused on commercial success.

🌐 Work Environment

Office Type: Hybrid work model, blending remote work with in-office collaboration. This suggests a modern approach to work that values flexibility while ensuring opportunities for in-person team building and strategic alignment.

Office Location(s): The role is listed for London, England, United Kingdom, and Toronto, ON, Canada, indicating Quadient has significant operations in both regions. Candidates are expected to work within a hybrid model from one of these locations.

Workspace Context:

• Collaborative Spaces: The hybrid model implies designed office spaces that facilitate collaboration, team meetings, and strategic planning sessions.

• Technology Enabled: Access to standard enterprise software and communication tools necessary for managing global teams and complex product portfolios.

• Cross-Functional Interaction: Opportunities to engage with diverse teams across R&D, Sales, Customer Success, and Support, fostering a dynamic and integrated work environment.

Work Schedule: A standard full-time work schedule (approximately 40 hours per week) is expected, with the understanding that senior leadership roles often require flexibility to accommodate global time zones, critical customer needs, and strategic initiatives. The hybrid arrangement allows for some control over daily work location to optimize productivity.

📝 Enhancement Note: The hybrid work environment is a key consideration for candidates. Operations professionals should consider how this setup impacts team communication, project management, and the ability to foster a cohesive team culture, especially when managing a product with a global install base.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV/resume and cover letter by a recruiter or hiring manager to assess alignment with core qualifications and experience.

• Hiring Manager Interview: In-depth discussion focusing on experience in enterprise software product management, leadership, and strategy, particularly concerning on-premise platforms and cloud migration.

• Cross-Functional Interviews: Meetings with key stakeholders from R&D, Customer Success, Sales, and potentially PMM to assess collaboration style, strategic alignment, and ability to influence diverse teams.

• Product Strategy Case Study/Presentation: Candidates may be asked to present a strategic plan for the CXM Flex portfolio, a migration strategy, or a modernization initiative, demonstrating their thought process, analytical skills, and communication abilities. This is a critical opportunity to showcase portfolio elements.

• Executive Interview: Final interview with the SVP of Product or another senior executive to assess overall fit, strategic vision, and leadership potential.

Portfolio Review Tips:

• Focus on Impact & Metrics: For each project or product managed, clearly articulate the business problem, the solution implemented, and the measurable impact (e.g., revenue growth, NRR improvements, migration success rates, cost savings, customer satisfaction scores).

• Showcase Lifecycle Management: Include examples of managing products through their entire lifecycle, demonstrating experience with versioning, deprecation, and long-term support strategies for mature on-premise platforms.

• Highlight Migration Success: Present case studies of successful customer migrations from on-premise to SaaS, detailing the strategy, challenges overcome, and outcomes achieved.

• Demonstrate Strategic Thinking: Prepare examples of defining product vision, strategy, and roadmaps, particularly for complex, regulated enterprise software.

• Leadership Examples: Showcase instances of leading and developing product management teams, including how you set direction, fostered growth, and managed performance.

• Technical Acumen: Be ready to discuss technical aspects like enterprise architecture, APIs, security, and deployment topologies relevant to on-premise and hybrid environments.

Challenge Preparation:

• Strategic Vision: Be prepared to articulate a vision for the CXM Flex portfolio, considering market trends, competitive landscape, and Quadient's strategic goals.

• Modernization Strategy: Develop a clear approach to modernizing an on-premise platform while addressing security, compliance, and customer needs.

• Migration Roadmap: Outline a hypothetical roadmap for migrating on-premise customers to SaaS, considering various customer profiles and adoption timelines.

• Stakeholder Management: Practice articulating how you would engage with and influence R&D, Sales, Customer Success, and executive leadership.

• Financial Acumen: Be ready to discuss product P&L, revenue growth drivers, and cost management for a software portfolio.

📝 Enhancement Note: The interview process heavily relies on demonstrating strategic thinking, leadership, and a deep understanding of enterprise software product management, especially for legacy on-premise systems undergoing modernization and migration. Operations professionals should frame their experience in terms of enabling sales, driving customer retention, and managing the operational complexities of product delivery and support.

🛠 Tools & Technology Stack

Primary Tools:

• Product Management Platforms: Tools like Jira, Confluence, Aha!, Productboard, or similar for roadmap planning, backlog management, and documentation.

• Collaboration Suites: Microsoft 365 (Teams, SharePoint, Outlook), Google Workspace for communication, document sharing, and team collaboration.

• CRM Systems: Salesforce or similar for understanding customer data, sales pipelines, and customer success interactions.

• Analytics & Reporting Tools: Tableau, Power BI, Looker, or custom internal dashboards for tracking product performance, customer adoption, and financial metrics.

Analytics & Reporting:

• Business Intelligence (BI) Tools: For in-depth analysis of portfolio performance, customer trends, and market dynamics.

• Product Analytics Tools: Mixpanel, Amplitude, or similar for understanding user behavior within the product, especially as modernization efforts introduce new features or interfaces.

• Financial Reporting Systems: For managing and reporting on product P&L.

CRM & Automation:

• Customer Relationship Management (CRM): Deep understanding of how CRM data informs product strategy and customer segmentation.

• Marketing Automation Platforms: While not directly managed, understanding how CCM/CXM integrates with broader marketing automation for customer journeys.

• Integration Technologies: Familiarity with APIs, webhooks, and middleware for connecting enterprise systems.

📝 Enhancement Note: While the role is product-focused, a strong understanding of the technology stack used by Sales, Customer Success, and Support is crucial. Operations professionals will leverage their expertise in CRM, BI tools, and process automation to provide context and support for product strategy and GTM alignment. Familiarity with enterprise software architectures, deployment methods (on-premise, hybrid, cloud), and the tools used for managing complex software lifecycles is highly valued.

👥 Team Culture & Values

Operations Values:

• Empowerment: Enabling the Product Management team and cross-functional partners with the information and autonomy to make impactful decisions.

• Passion: Demonstrating a deep commitment to understanding customer needs and driving product innovation that solves real business challenges.

• Inspiration: Articulating a compelling product vision and strategy that motivates teams and stakeholders towards a common goal.

• Community: Fostering a collaborative and inclusive environment where diverse perspectives are valued and teams work together to achieve shared success.

• Efficiency & Precision: Driving operational excellence in product development, delivery, and support, with a keen eye on metrics and continuous improvement.

Collaboration Style:

• Cross-Functional Integration: Actively building strong working relationships with R&D, Sales, Customer Success, Professional Services, and Marketing to ensure product strategy aligns with business objectives and customer needs.

• Data-Driven Decision Making: Utilizing data analytics, market research, and customer feedback to inform product decisions and strategic planning.

• Transparent Communication: Maintaining open and honest communication channels with team members and stakeholders regarding product progress, challenges, and strategic shifts.

• Customer-Centric Approach: Prioritizing customer needs and feedback in all product development and strategic initiatives, especially for regulated industries.

📝 Enhancement Note: The company's stated values (Empowerment, Passion, Inspiration, Community) are typical for technology companies aiming for a positive and productive work environment. For operations professionals, demonstrating how these values translate into daily work – such as empowering sales teams with product knowledge, showing passion for customer success, inspiring teams through strategic vision, and fostering community through cross-functional collaboration – will be key to cultural fit assessment.

⚡ Challenges & Growth Opportunities

Challenges:

• Modernizing a Mature Platform: Balancing the need to sustain a critical on-premise install base with the imperative to modernize the platform and introduce new capabilities (e.g., AI) without alienating existing customers or compromising their strict requirements.

• Navigating Complex Customer Needs: Addressing the demanding security, data sovereignty, and regulatory compliance requirements of enterprise clients in highly regulated industries, which can limit technological adoption speed.

• Driving Cloud Migration: Successfully guiding a strategic base of on-premise customers towards cloud-based CXM SaaS offerings at their own pace, requiring careful planning, tailored enablement, and robust migration tooling.

• Managing Product P&L: Ensuring the financial health and growth of a mature product line while investing in its future evolution and supporting the broader company's shift towards SaaS.

• Leading a Focused Team: Effectively leading and developing a small, specialized Product Management team while collaborating across a large, global organization.

Learning & Development Opportunities:

• Deepening CXM/CCM Expertise: Gaining further specialized knowledge in regulated communications, enterprise content management, and customer experience strategies.

• Cloud Strategy and Migration: Enhancing skills in planning and executing complex cloud migration strategies for enterprise software.

• AI Integration in Enterprise Software: Developing expertise in how AI capabilities can be safely and effectively integrated into on-premise and hybrid enterprise solutions.

• Leadership and Executive Communication: Refining skills in executive-level strategic communication, stakeholder management, and P&L oversight.

• Industry Analyst Relations: Building experience in managing relationships with industry analysts and influencing market perceptions.

📝 Enhancement Note: The challenges presented are common in the enterprise software space, particularly for companies with significant on-premise customer bases transitioning to cloud. Operations professionals can draw parallels to their own experiences in managing complex deployments, customer retention, and driving adoption of new technologies or processes. The growth opportunities are substantial for those looking to advance into senior product leadership roles.

💡 Interview Preparation

Strategy Questions:

• "How would you define the long-term product vision for the CXM Flex portfolio, considering both customer retention and modernization goals?"

• "Describe your approach to balancing investment between sustaining an existing on-premise install base and developing new cloud-native features."

• "Outline a strategy for enabling AI-enabled capabilities within an on-premise or hybrid deployment model, addressing potential data sovereignty and compliance concerns."

• "How would you measure the success of a cloud migration strategy for enterprise customers of a mature on-premise platform?"

• "What are the key considerations when managing the product P&L for a mature software portfolio undergoing transformation?" Company & Culture Questions:

• "What do you know about Quadient's position in the CCM/CXM market, and how does the CXM Flex portfolio fit into that?"

• "How do you align product strategy with sales enablement and customer success initiatives, particularly for a hybrid portfolio?"

• "Describe your experience leading and developing product management teams. How do you foster a collaborative and high-performing team environment?"

• "How do you ensure that product decisions reflect Quadient's core values of Empowerment, Passion, Inspiration, and Community?"

• "How would you approach building relationships with key enterprise customers and industry analysts?" Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear structure: Problem -> Solution -> Your Role -> Key Decisions -> Challenges -> Outcomes (with metrics).

• Quantify Impact: Always aim to quantify the results of your work using metrics such as ARR growth, NRR, customer retention rates, successful migration percentages, cost savings, or efficiency gains.

• Highlight Strategic Thinking: For product strategy examples, clearly articulate the market analysis, competitive landscape, customer segmentation, and strategic choices that led to the roadmap.

• Demonstrate Technical Understanding: Be prepared to discuss the technical underpinnings of your product decisions, particularly regarding enterprise architecture, APIs, security, and deployment models.

• Focus on Leadership: If presenting team leadership examples, detail your approach to setting vision, mentoring, performance management, and fostering collaboration.

• Tailor to Quadient: Research Quadient's current market position, competitors, and strategic priorities to tailor your presentation and highlight relevant experience.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strategic mindset, leadership capabilities, and a deep understanding of the enterprise software lifecycle, particularly for on-premise solutions. Operations professionals should emphasize their experience in enabling revenue growth, managing customer relationships, and understanding the operational aspects of product delivery and support.

📌 Application Steps

To apply for this Director of Product & Strategy, CXM Flex position:

• Submit your application through the provided link on the Quadient careers portal.

• Tailor Your Resume: Emphasize your experience in enterprise software product management, particularly with on-premise or self-hosted platforms, cloud migration strategies, and managing product lifecycles. Highlight leadership experience and P&L accountability.

• Prepare Your Portfolio: Curate 2-3 key projects or initiatives that showcase your ability to define product strategy, manage product roadmaps, drive platform modernization, and facilitate customer migrations. Be ready to present these with a focus on quantifiable business outcomes.

• Research Quadient: Familiarize yourself with Quadient's current product offerings (especially CXM Flex and CXM SaaS/Evolve), their target markets (financial services, insurance, healthcare), and recent company news. Understand their strategic direction regarding digital transformation and cloud adoption.

• Practice Your Pitch: Rehearse your answers to common interview questions, focusing on articulating your strategic thinking, leadership style, and operational understanding of product management challenges. Be prepared to discuss your approach to managing complex enterprise software portfolios.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.