Design Consultant - FT

📍 Job Overview

Job Title: Design Consultant - FT

Company: EQ3

Location: Montreal, Quebec, Canada

Job Type: FULL_TIME

Category: Retail Sales & Design Operations

Date Posted: May 25, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue generation through expert sales consultation and relationship building within a premium retail environment.

• Enhance the customer experience by providing design guidance and product expertise for high-quality home furnishings.

• Contribute to retail operations by maintaining store standards, product knowledge, and consistent sales performance.

• Develop and execute sales strategies within a commission-based structure to achieve and exceed individual sales targets.

• Foster a collaborative and positive store culture through strong teamwork and a commitment to customer satisfaction.

📝 Enhancement Note: While the core role is Design Consultant, the emphasis on sales performance, customer journey, retail operations, and commission structure positions this role within a sales operations framework, particularly concerning revenue generation and sales process execution at the store level. The "Design Consultant" title highlights a specialization within retail sales operations.

📈 Primary Responsibilities

• Customer Engagement & Sales Cycle Management:

  • Build and nurture meaningful relationships with customers from initial contact through to post-purchase follow-up.
  • Guide customers through a comprehensive buying journey, understanding their lifestyle needs and design preferences.
  • Actively listen to customer requirements to recommend appropriate furniture and accessory solutions.
  • Maintain a proactive approach to customer follow-up, ensuring long-term relationship building and repeat business.

• Sales Performance & Goal Achievement:

  • Consistently achieve and exceed individual sales goals and key performance indicators (KPIs) within a commission-based compensation model.
  • Strategize and implement effective sales techniques to maximize conversion rates and average transaction value.
  • Monitor personal sales performance against targets and identify areas for improvement.
  • Leverage product knowledge and design expertise to overcome customer objections and close sales.

• Design Consultation & Product Expertise:

  • Develop and maintain in-depth product knowledge across all EQ3 categories, including upholstery, dining, bedroom, and accessories.
  • Provide expert design advice and space planning assistance to help customers create thoughtful, functional, and aesthetically pleasing home environments.
  • Stay abreast of current design trends, material innovations, and EQ3 product updates to offer informed recommendations.
  • Assist customers in selecting materials, finishes, and configurations that best suit their needs and aesthetic vision.

• Store Operations & Team Collaboration:

  • Contribute to the overall positive and high-performing store culture by collaborating effectively with team members.
  • Maintain visual merchandising standards and ensure the store environment is welcoming and inspiring.
  • Participate in team meetings, training sessions, and operational tasks as required.
  • Support colleagues and share best practices to foster collective success.

• Customer Experience Enhancement:

  • Deliver an exceptional level of customer service throughout all touchpoints of the sales process.

  • Resolve customer inquiries and concerns efficiently and professionally, ensuring satisfaction.

  • Advocate for the customer's needs while aligning with EQ3's brand standards and sales objectives.

📝 Enhancement Note: The responsibilities are framed to emphasize the operational