Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: In Charge Electric

Location: Austin, Texas, United States (HQ)

Job Type: FULL_TIME

Category: Sales Operations / Customer Success / Consulting (with Electrical Industry Focus)

Date Posted: June 02, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on customer engagement within the residential electrical construction sector, acting as a liaison between homebuyers and the company's electrical solutions.

• It involves guiding clients through complex design choices for both high-voltage and low-voltage electrical systems, requiring strong technical understanding and sales acumen.

• A key aspect is the utilization of specialized software like Bluebeam for blueprint analysis and client walkthroughs, ensuring accuracy and client satisfaction.

• The position demands a blend of technical auditing, sales consultation, and meticulous attention to detail to drive upgrade sales and ensure compliance with building standards.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities and required skills strongly indicate a role with significant sales and customer success components within a specialized industry. The core function is guiding customers through upgrade options, making it a hybrid sales operations/customer-facing role. The emphasis on Bluebeam and electrical systems suggests a niche within the construction or home building industry, aligning with the company's profile.

📈 Primary Responsibilities

• Client Consultation & Design Guidance: Conduct detailed walk-throughs with homebuyers, reviewing electrical floor plans and blueprints room by room using Bluebeam to understand their needs.

• Electrical Upgrade Recommendation: Proactively identify and recommend both low-voltage (e.g., data drops, speakers, security systems) and high-voltage (e.g., lighting, outlets, generator prep) electrical solutions to enhance home functionality and value.

• Sales & Upselling: Effectively present and sell available electrical and low-voltage upgrade options to homeowners, aiming to maximize their home's potential and achieve sales targets.

• Design Auditing & Quality Assurance: Audit and evaluate electrical designs and upgrade selections made by other consultants, ensuring accuracy, completeness, and adherence to company standards and best practices.

• Site Inspections: Inspect builder inventory homes to verify that electrical installations meet the highest quality standards, comply with all relevant regulatory requirements, and align with the designs presented to homeowners.

📝 Enhancement Note: The responsibilities highlight a dual focus on technical consultation and direct sales. The auditing and inspection duties suggest a quality control element crucial for a construction-related business. The mention of "selling everything" emphasizes the sales-driven nature of this consulting role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: 0-2 years of experience in a customer-facing role, sales, or technical consultation, preferably within the construction, electrical, or home building industry. A strong aptitude for learning technical concepts and sales methodologies is essential.

Required Skills:

• Bluebeam Proficiency: Demonstrated ability to navigate and utilize Bluebeam for reviewing blueprints and conducting design walk-throughs.

• Customer Service Excellence: Exceptional communication, interpersonal, and active listening skills to build rapport and trust with homebuyers.

• Sales Acumen: Ability to identify customer needs, recommend solutions, and close upgrade sales effectively.

• Technical Aptitude: Understanding of basic high-voltage (lighting, outlets) and low-voltage (data, security, audio) electrical concepts and applications.

• Organizational Skills: Strong ability to manage paperwork, schedules, and client interactions efficiently and accurately.

• Detail Orientation: Meticulous attention to detail to ensure accuracy in design reviews, audits, and client recommendations.

• Microsoft Office Suite Proficiency: Competence in Outlook, Excel, and Microsoft Teams for daily operations and communication.

• NetSuite Proficiency: Familiarity with NetSuite for managing client information, sales, and potentially project tracking.

• Valid Driver's License & Vehicle: Required for local travel to client sites and builder inventory homes.

Preferred Skills:

• Previous experience in residential electrical design or sales.

• Familiarity with other CRM or project management software.

• Basic understanding of home construction processes.

📝 Enhancement Note: The requirements emphasize a blend of technical software skills (Bluebeam, NetSuite) and soft skills crucial for sales and customer interaction. The explicit mention of specific software indicates these are key screening criteria. The need for a driver's license and vehicle points to a field-based component of the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Client Consultations: Showcase examples of successful client interactions where you guided them through design choices, highlighting the problem, your solution, and the positive outcome (e.g., increased upgrade sales, customer satisfaction).

• Demonstration of Design Interpretation: Include examples of how you've analyzed floor plans or blueprints to identify upgrade opportunities, detailing the reasoning behind your recommendations.

• Process Improvement Suggestions: If possible, illustrate instances where you've improved a client interaction process or identified inefficiencies in a design workflow.

• Metrics of Success: Quantify achievements where possible, such as average upgrade revenue per client, client satisfaction scores, or successful audits completed.

Process Documentation:

• Candidates should be prepared to discuss their approach to documenting client interactions, managing sales pipelines, and ensuring accurate record-keeping within systems like NetSuite and Bluebeam.

• Ability to articulate how they would contribute to refining the client consultation process for efficiency and effectiveness.

📝 Enhancement Note: For an entry-level role, a formal portfolio might not be strictly required upon application, but candidates should be prepared to discuss relevant experiences and demonstrate their thought processes during interviews. The emphasis is on how they approach problem-solving, customer interaction, and system utilization.

💵 Compensation & Benefits

Salary Range: $45,000 per year.

Benefits:

• Competitive Pay & Performance Bonuses: Rewarding hard work and excellence with top-tier compensation.

• Paid Time Off: Includes paid holidays and vacation time that increases with tenure.

• Car Allowance: $7,500 annually to cover travel expenses.

• Professional Development: Access to comprehensive training in electrical skills, customer-focused sales, and leadership development.

• Comprehensive Benefits Package: Includes health, dental, and vision insurance.

• 401k Plan with Employer Matching: A retirement savings plan with company contributions.

Working Hours: Full-time, likely around 40 hours per week, with flexibility needed to accommodate client schedules and travel.

📝 Enhancement Note: The stated salary is the base compensation. The "Performance Bonuses" and "Car Allowance" represent significant additional compensation components. The professional development opportunities are particularly valuable for an entry-level role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Residential Electrical Construction & Home Building Services.

Company Size: Over 500 professionals, indicating a large, established, and growing organization.

Founded: 2007, with significant growth from three employees to over 500, highlighting a dynamic and expansion-focused environment.

Team Structure:

• The role reports to Drew Loertcher within the "Corporate" department.

• As part of a large organization, the Design Consultant will likely collaborate with sales teams, project managers, installation crews, and potentially builders/developers.

• The team culture is described as a "thriving community of passionate professionals committed to achieving excellence," celebrating individual contributions and team success. Methodology:

• Data-driven decision-making is implied through the use of analytics tools and the focus on performance metrics.

• Workflow optimization is a key theme, evident in the emphasis on efficiency and process improvement.

• Automation is likely utilized in backend systems (like NetSuite) to streamline operations.

Company Website: https://inchargeelectricalservices.com/

📝 Enhancement Note: The company's rapid growth and large employee base suggest opportunities for advancement and a structured operational environment. The core values ("Driven to Win, Whatever It Takes, and Details Matter") are critical to understanding the expected work ethic and approach.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to junior consultant position within the sales and customer experience function. It serves as a foundational role for individuals looking to build a career in the specialized field of electrical design and sales within the construction industry.

Reporting Structure: The Design Consultant reports directly to a manager named Drew Loertcher, likely within a broader corporate or sales management structure. This indicates direct supervision and guidance, typical for early-career roles.

Operations Impact: The Design Consultant directly impacts revenue by upselling electrical and low-voltage solutions to homebuyers. They also influence customer satisfaction and brand perception by providing a positive and informative design experience. Their work ensures that the company's high standards for electrical installations are met, indirectly impacting project efficiency and client retention for builders.

Growth Opportunities:

• Sales Specialization: Advance into senior Design Consultant roles, handling more complex projects or higher-tier clients.

• Sales Management: Progress into sales leadership positions, managing teams of consultants and driving sales strategy.

• Operations Management: Transition into roles focused on operational efficiency, process improvement, or project management within the construction division.

• Technical Expertise: Develop deeper expertise in specific low-voltage or high-voltage systems, potentially leading to specialized technical roles.

• Builder Relations: Move into roles focused on managing relationships with home builders.

📝 Enhancement Note: The company explicitly mentions a "clear path for advancement and the opportunity to reach your fullest potential." This suggests a structured career development program, making it attractive for ambitious entry-level candidates.

🌐 Work Environment

Office Type: The role is primarily on-site, with the "HQ" location in Austin, Texas. However, a significant portion of the work involves local travel to meet clients and inspect builder inventory homes.

Office Location(s): The primary office is at 12357 Riata Trace Parkway Building 7, Suite 150, Austin, Texas 78727. The company also has numerous branch locations across Texas (Round Rock, Dallas, Dallas East, San Antonio, Dripping Springs, Temple, Houston, Ft. Worth), suggesting a widespread operational footprint.

Workspace Context:

• Collaborative Environment: While client-facing, the role is part of a larger "corporate" department, implying interaction with colleagues and managers. The company culture emphasizes community and team success.

• Technology Enabled: Access to and proficient use of Bluebeam, NetSuite, and Microsoft Teams are essential, indicating a technology-driven workspace.

• Field Component: The requirement for a personal vehicle and driver's license highlights that a portion of the work will be conducted off-site at client homes and construction sites.

Work Schedule: Full-time employment, typically around 40 hours per week. Flexibility may be required to schedule client appointments, which could include evenings or weekends depending on client availability and builder schedules.

📝 Enhancement Note: The blend of office-based work and local travel is typical for client-facing roles in service industries. Candidates should be comfortable with both independent work on-site and collaborative team interactions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of applications and resumes, focusing on required skills (Bluebeam, customer service, technical aptitude) and qualifications.

• First Interview: Likely a phone or video call with an HR representative or hiring manager to assess basic qualifications, cultural fit, and interest in the role and industry. Expect questions about customer service experience, motivation, and willingness to learn.

• Skills Assessment/Technical Interview: This may involve a practical assessment using Bluebeam (e.g., interpreting a sample blueprint, identifying upgrade opportunities) or scenario-based questions related to customer interactions and sales.

• Final Interview: Potentially with Drew Loertcher or other senior team members to discuss career aspirations, deeper technical understanding, and overall fit with the company's values and team dynamics.

Portfolio Review Tips:

• Focus on Transferable Skills: Since this is an entry-level role, emphasize experiences where you demonstrated strong customer service, problem-solving, attention to detail, and eagerness to learn technical skills.

• Illustrate Software Aptitude: If you have experience with similar software (CAD, design tools, CRM), be prepared to discuss how you learned and applied them. If Bluebeam experience is limited, highlight your ability to quickly master new tools.

• Quantify Achievements: Whenever possible, use numbers to demonstrate your impact (e.g., "Increased customer satisfaction by X%," "Managed Y client interactions per week").

• Showcase Learning Agility: Prepare examples of how you've successfully learned new processes or technical skills in previous roles or personal projects.

Challenge Preparation:

• Be ready for scenario-based questions: "How would you handle a client who is hesitant about upgrading?" or "What would you do if you found an error in a blueprint during your audit?"

• Prepare to explain your understanding of high-voltage vs. low-voltage systems and their applications in a residential setting.

• Practice articulating how you embody the company's core values: "Driven to Win," "Whatever It Takes," and "Details Matter."

📝 Enhancement Note: Given the entry-level nature, the emphasis will be on potential, coachability, and fundamental skills rather than extensive experience. Demonstrating a proactive learning mindset and a customer-centric approach will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Bluebeam: Essential for reviewing electrical floor plans, blueprints, and conducting client walk-throughs. Proficiency is a must.

• NetSuite: Likely used for CRM functions, managing client data, sales tracking, and potentially project management or financial reporting.

• Microsoft Teams: For internal communication, collaboration, and team meetings.

Analytics & Reporting:

• Microsoft Excel: For data analysis, creating reports, managing client lists, and tracking sales metrics.

• Company Internal Reporting Tools: May utilize specific dashboards or reporting features within NetSuite or other internal systems for tracking performance against sales targets.

CRM & Automation:

• NetSuite (as CRM): Central system for customer relationship management.

• Potential for other automation: While not explicitly mentioned, the company's size and growth suggest backend processes may be automated to some extent.

📝 Enhancement Note: Proficiency in Bluebeam and NetSuite is explicitly required. Candidates should highlight any experience with these or similar industry-standard software.

👥 Team Culture & Values

Operations Values:

• Driven to Win: A results-oriented mindset, focused on achieving personal and team sales targets and project success.

• Whatever It Takes: A commitment to going the extra mile to satisfy clients, overcome challenges, and ensure project completion.

• Details Matter: A meticulous approach to design, auditing, and client interaction, ensuring accuracy, quality, and compliance.

• Customer Focus: Prioritizing the homeowner experience by providing expert guidance, clear communication, and valuable upgrade recommendations.

• Team Collaboration: Working effectively with colleagues, managers, and installation teams to deliver seamless service.

Collaboration Style:

• Cross-functional Integration: The role requires collaboration with sales teams, project managers, and field installation crews to ensure smooth project execution from design to completion.

• Feedback Exchange: Openness to receiving and providing feedback to improve processes and client interactions.

• Knowledge Sharing: Willingness to share insights on client needs and design trends with the broader team to collectively enhance service offerings.

📝 Enhancement Note: The company's stated core values are critical indicators of the desired work ethic and cultural fit. Candidates should align their experiences and communication to reflect these values.

⚡ Challenges & Growth Opportunities

Challenges:

• Mastering Technical Details: Quickly learning the intricacies of high-voltage and low-voltage electrical systems and their applications in residential settings.

• Balancing Sales and Consultation: Effectively transitioning between providing technical advice and driving sales conversions without alienating clients.

• Managing Client Expectations: Navigating diverse client needs, budgets, and levels of technical understanding.

• Navigating Builder Relationships: Understanding the dynamics and requirements of working with top-tier home builders.

• Field Travel Logistics: Efficiently managing travel time and schedules to meet multiple clients and inspect sites within the Austin area.

Learning & Development Opportunities:

• Specialized Electrical Training: Formal training in electrical systems, design principles, and product knowledge.

• Sales Methodology Training: Development in consultative selling, needs assessment, and closing techniques.

• Software Proficiency Enhancement: Advanced training in Bluebeam and NetSuite.

• Leadership Development Programs: Opportunities to grow into team lead or management roles.

• Industry Exposure: Gaining deep insight into the residential construction and home building sector.

📝 Enhancement Note: The company explicitly highlights professional development and a clear path for advancement, indicating a commitment to employee growth and skill enhancement within the operations and sales functions.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to explain a complex technical concept to someone with no prior knowledge. How did you ensure they understood?" (Assesses communication and simplification skills)

• "How would you approach a client who is budget-conscious but interested in smart home technology?" (Tests sales strategy and problem-solving)

• "Walk me through your process for reviewing a blueprint to identify potential electrical upgrades." (Evaluates technical understanding and systematic approach)

• "How do you prioritize your tasks when managing multiple client appointments and administrative duties?" (Assesses organizational and time management skills) Company & Culture Questions:

• "What do you know about In Charge Electric and our role in the residential construction market?" (Tests research and interest)

• "How do you embody our core values: 'Driven to Win,' 'Whatever It Takes,' and 'Details Matter'?" (Assesses cultural alignment)

• "Why are you interested in a role that combines technical consultation with sales?" (Explores motivation and career fit) Portfolio Presentation Strategy:

• Focus on Impact: If you have examples of successful client interactions or problem resolutions, highlight the positive outcome and your role in achieving it.

• Demonstrate Process: For any relevant experience, explain your step-by-step approach, emphasizing efficiency and attention to detail.

• Highlight Tool Proficiency: Be ready to discuss your experience with Bluebeam, NetSuite, or similar tools, even if it's just foundational knowledge combined with a strong desire to learn.

• Showcase Coachability: Express enthusiasm for learning and adapting to the company's processes and tools.

📝 Enhancement Note: Interviews will likely assess not only technical aptitude and sales skills but also how well a candidate aligns with the company's values and growth-oriented culture.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the In Charge Electric careers portal.

• Tailor your resume: Emphasize your customer service experience, any sales achievements, proficiency with software like Bluebeam or similar design/CRM tools, and your organizational skills. Highlight your ability to learn quickly and your attention to detail.

• Prepare for technical and behavioral questions: Be ready to discuss your understanding of electrical concepts (high/low voltage), your approach to client consultations, and how you embody the company's core values.

• Research the company: Understand In Charge Electric's market position, services, and growth trajectory. Familiarize yourself with their commitment to builders and homeowners.

• Practice your Bluebeam interpretation: If possible, review sample blueprints or floor plans and think about potential electrical upgrades to be prepared for a practical assessment or discussion.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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