Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Greenwood, IN, United States

Job Type: Full-Time

Category: Sales / Interior Design

Date Posted: 2026-06-25

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers seeking design assistance and product selection for flooring projects.

• Drive sales by effectively guiding customers through product options, understanding their design needs, and closing sales.

• Manage the end-to-end customer project lifecycle, from initial consultation to project completion and potential installation coordination.

• Collaborate closely with store leadership and team members to achieve sales targets and enhance the store's design services brand presence.

• Leverage CRM tools and internal systems to manage client relationships, track project progress, and ensure effective communication.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and required experience strongly indicate an entry-level sales and customer service role with a design focus, rather than a pure design or operations strategy role. This role is client-facing and sales-driven, with a strong emphasis on product knowledge and customer engagement within a retail environment.

📈 Primary Responsibilities

• Customer Engagement & Consultation: Greet and engage customers on the sales floor, proactively offering assistance and initiating conversations about their design and renovation projects. Conduct in-depth design consultations to understand customer needs, preferences, and project scope for tile, wood, stone, and accessory selections.

• Sales & Project Management: Design and present complete, functional, and aesthetically appealing flooring solutions that meet customer requirements and budget. Manage multiple customer projects simultaneously, ensuring accuracy, timeliness, and consistent follow-up throughout all project phases.

• Clientele Development: Actively develop a personal client base through networking, referrals, and leads generated within the store, fostering long-term customer relationships.

• Cross-Functional Collaboration: Partner and communicate effectively with store leadership and other store associates to ensure seamless project management from initial inquiry through to installation.

• Brand Ambassadorship: Enthusiastically support all company initiatives and goals by modeling best practices in customer service, design consultation, and sales, and by coaching store employees as needed.

• System Utilization: Proficiently utilize company-designated design applications, including Salesforce, the Online Design Appointment Scheduler, and MyProject, for client management, scheduling, and project tracking.

• Product Knowledge: Maintain and expand knowledge of flooring products, including various colors, textures, patterns, and design trends, to provide expert advice to homeowners, interior designers, and builders.

📝 Enhancement Note: The responsibilities highlight a sales-driven approach to design consultation. Emphasis on "managing multiple customer projects" and "consistent and concise communication" points to a need for strong organizational and follow-up skills, which are crucial in sales operations and client management.

🎓 Skills & Qualifications

Education: High school diploma or GED required.

Experience:

• A minimum of 1 year of retail or customer service experience is required.

• Internal candidates must have a minimum of 6 months of tenure with Floor & Decor. Required Skills:

• Customer Service Excellence: Proven ability to engage positively with customers, understand their needs, and provide exceptional service in a retail environment.

• Sales Acumen: Demonstrated ability to guide customers, present solutions, and drive sales conversions, with a focus on consultative selling.

• Basic Mathematical Skills: Proficient in performing calculations necessary for sales, quoting, and project estimations.

• Computer Proficiency: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook) for communication and data management.

• Multi-tasking & Prioritization: Ability to manage multiple customer interactions and projects concurrently in a fast-paced setting.

• Communication Skills: Strong verbal and written communication skills for effective customer interaction and internal collaboration.

Preferred Skills:

• Interior Design Fundamentals: Familiarity with design principles, color theory, and an understanding of how to select and combine flooring materials for aesthetic appeal.

• Client Relationship Management (CRM) Software: Experience with CRM systems, particularly Salesforce, for managing customer interactions and sales pipelines.

• Project Management Basics: Ability to track project progress, manage timelines, and ensure follow-through on commitments.

• Product Knowledge (Flooring): Familiarity with different types of flooring materials (tile, wood, stone) and their applications.

📝 Enhancement Note: The requirements emphasize foundational customer service and sales skills. While "design" is in the title, the core needs are customer interaction, sales support, and basic project management within a retail context, making it an entry-level role with growth potential into more specialized design or sales roles. The mention of Salesforce is a key indicator of the need for basic CRM proficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight past successful customer interactions, sales achievements, or any design-related projects (even personal ones) that demonstrate their ability to consult and guide.

• Showcase examples of how you've managed customer needs, resolved issues, or contributed to sales goals.

• If you have experience with design software or project management tools, be prepared to discuss your proficiency. Process Documentation:

• Candidates should be prepared to discuss their approach to managing customer inquiries and projects, emphasizing organization, follow-up, and communication.

• Discuss how you would approach understanding a customer's design needs and translating them into product recommendations.

• Be ready to explain how you would manage multiple client requests simultaneously.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is less critical than demonstrating core competencies through interview discussions and past experiences. The focus should be on the candidate's ability to articulate their customer service, sales, and organizational skills.

💵 Compensation & Benefits

Salary Range: The minimum base pay for this role is $15.10 per hour. The starting pay may be higher based on the candidate's experience and qualifications. This is a standard hourly wage for entry-level retail sales and design consultant positions in the Greenwood, IN area, reflecting the responsibilities and required experience level.

Benefits:

• Performance-Based Incentives: Bonus opportunities and career advancement opportunities are available at every level.

• Financial Wellness Programs:

  • 401k with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Referral Bonus Program.

• Comprehensive Insurance: Medical, Dental, Vision, and Life Insurance plans are available, subject to eligibility criteria.

• Work-Life Balance:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off (VTO) starting on Day 1. Working Hours: This is a full-time position. Store operating hours are Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM. Pickup hours are Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM. Employees will be expected to work within these hours, which may include evenings, weekends, and holidays, to support store operations and customer needs.

📝 Enhancement Note: The salary is provided as an hourly minimum. For a more precise estimate, research comparable entry-level retail design consultant or sales associate roles in Greenwood, IN, considering factors like local cost of living and retail market rates. The benefits package is quite comprehensive for an entry-level position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement & Flooring)

Company Size: Floor & Decor is a large, publicly traded company with a significant number of employees, indicating a structured corporate environment with established processes and growth opportunities. This size suggests a strong focus on operational efficiency, customer volume, and standardized best practices across its locations.

Founded: Founded in 2000, Floor & Decor has grown rapidly, establishing itself as a major player in the hard surface flooring market. This relatively young but expansive history points to a dynamic, growth-oriented culture that values innovation and customer focus.

Team Structure:

• The Design Consultant will likely be part of a larger store team, reporting to a Store Manager or a Sales Manager.

• The team structure is designed to support high customer traffic and volume, with specialized roles for sales, design consultation, customer service, and operational support.

• Collaboration is key, with Design Consultants working alongside sales associates, warehouse staff, and management to ensure a smooth customer experience from selection to fulfillment. Methodology:

• Customer-Centric Approach: The company's success is built on providing a wide selection of products at competitive prices, coupled with strong customer service and design support.

• Sales-Driven Operations: Processes are optimized to drive sales, manage inventory, and facilitate efficient customer transactions and project completion.

• Data Utilization: While not explicitly detailed for this role, a company of this size likely uses data from CRM systems (like Salesforce) and sales performance metrics to inform strategies and track progress.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's culture is rooted in retail excellence, customer focus, and a high-volume sales environment. The "Design Consultant" role is integral to this, acting as a key touchpoint for driving revenue and customer satisfaction within a structured retail operation.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as an entry-level position (0-2 years of experience). It serves as a foundational role within the sales and design department, providing direct customer interaction and sales experience. The responsibilities are focused on executing established sales processes and providing customer guidance rather than strategic planning.

Reporting Structure: The Design Consultant typically reports to a Store Manager or a designated Sales Manager within the retail store hierarchy. This structure allows for direct oversight, coaching, and performance management.

Operations Impact: The primary impact of this role is on direct sales revenue and customer satisfaction. By effectively consulting with customers and guiding them toward suitable product selections, the Design Consultant directly contributes to achieving store sales targets and building customer loyalty. Their ability to manage projects contributes to efficient order fulfillment and positive post-sale experiences.

Growth Opportunities:

• Sales Specialization: Progression to Senior Design Consultant, Key Holder, or roles within specialized sales teams (e.g., commercial sales).

• Management Track: Opportunities to move into Assistant Store Manager or Store Manager positions, requiring a broader understanding of retail operations, P&L management, and team leadership.

• Skill Development: Continuous learning on new product lines, design trends, and advanced sales techniques. Potential to develop expertise in specific flooring materials or design styles.

• Cross-Departmental Moves: Potential to transition into roles in operations, merchandising, or customer service management within the retail environment.

📝 Enhancement Note: This role is positioned as a stepping stone within Floor & Decor's retail career path. The growth opportunities are clearly defined within sales and management tracks, emphasizing the company's commitment to internal development and promotion.

🌐 Work Environment

Office Type: This is a retail store environment, specifically focused on flooring and home improvement products. The workspace includes a sales floor with product displays, a design consultation area (potentially a dedicated desk or appointment space), and access to warehouse areas for product viewing and pickup.

Office Location(s): The position is located at the Greenwood, IN store (259 Greenwood - IN). This location is a physical retail storefront serving the local community.

Workspace Context:

• Customer-Facing Environment: The primary workspace is the retail sales floor, requiring constant interaction with customers.

• Product-Rich Setting: The environment is filled with a wide variety of flooring samples, displays, and full-size products, necessitating organization and awareness of surroundings.

• Collaborative Atmosphere: The role requires close collaboration with other store associates, management, and potentially warehouse staff to fulfill customer orders and manage projects.

• Tools & Technology: Access to POS systems, computers with Microsoft Office, Salesforce, and internal design/scheduling tools.

Work Schedule: The role requires flexibility to work within the store's operating hours, which include evenings, weekends, and potentially holidays. As a full-time position, it typically involves around 40 hours per week, scheduled to meet business needs and customer demand.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding energy, customer focus, and adaptability. The mention of warehouse environments and moving vehicles in the original description highlights potential exposure to less controlled, more active areas of the store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screening with an HR representative or hiring manager to assess basic qualifications, experience, and cultural fit.

• In-Person Interview: A face-to-face interview at the store location. This will involve discussions about customer service experience, sales approach, problem-solving scenarios, and understanding of design principles. You may be asked to walk the sales floor and discuss products.

• Role-Playing/Scenario-Based Questions: Prepare to answer questions about how you would handle specific customer situations, such as a difficult customer, a complex design request, or managing multiple appointments.

• Managerial Interview: A potential final interview with a Store Manager or District Manager to discuss career aspirations and alignment with company values.

Portfolio Review Tips:

• As this is an entry-level role, a formal design portfolio is not expected. Instead, be prepared to discuss:
  • Past Customer Service Successes: Use the STAR method (Situation, Task, Action, Result) to describe instances where you provided exceptional customer service, resolved issues, or exceeded expectations.
  • Sales Achievements: Highlight any sales targets you've met or exceeded, or instances where your consultative approach led to a successful sale.
  • Project Management Examples: Describe how you've managed multiple tasks or projects simultaneously, emphasizing organization, follow-through, and communication.
  • Design Interest/Passion: Even if informal, discuss any personal projects, interest in home decor, or understanding of design concepts that fuel your passion for this role.
  • Tool Familiarity: Be ready to talk about your experience with Salesforce or any other CRM/scheduling tools.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction where you need to understand needs, recommend products, and close a sale.

• Problem-Solving: Prepare for questions like, "How would you handle a customer who is unhappy with their product selection?" or "How would you manage a situation where two customers need your immediate attention?"

• Product Knowledge Application: You might be asked to briefly explain the benefits of different flooring types or how to match a specific product to a customer's stated needs.

📝 Enhancement Note: The interview process will heavily focus on behavioral and situational questions to assess the candidate's suitability for a customer-facing, sales-oriented role. Demonstrating enthusiasm, a strong work ethic, and a genuine interest in design and customer satisfaction will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Expected to be used for customer relationship management, lead tracking, sales pipeline management, and potentially appointment scheduling. Proficiency or a strong willingness to learn is crucial.

• Microsoft Office Suite: Basic proficiency in Word, Excel, and Outlook is required for general business communication, data entry, and potentially simple reporting.

• Proprietary Online Design Appointment Scheduler: A company-specific tool for booking and managing design consultations.

• MyProject: Likely an internal system for managing customer projects, tracking progress, and coordinating details from consultation to fulfillment.

Analytics & Reporting:

• While the Design Consultant may not be directly responsible for complex analytics, they will likely access reports or dashboards related to their personal sales performance, customer conversion rates, and project status within Salesforce or other internal systems. CRM & Automation:

• CRM: Salesforce is the primary CRM tool mentioned, emphasizing data management, customer interaction logging, and sales funnel tracking.

• Automation: The Online Design Appointment Scheduler and MyProject system likely incorporate elements of automation for booking and project management workflows, reducing manual effort.

• Integration: Understanding how these systems integrate (e.g., how appointment bookings flow into project management) is beneficial.

📝 Enhancement Note: Familiarity with Salesforce is a significant advantage. Candidates should be prepared to discuss their experience with CRM systems and their ability to quickly learn new software applications critical for sales and project management.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing putting the customer's needs first and striving to exceed expectations in service and product delivery.

• Sales Excellence: A strong drive to achieve and exceed sales targets through effective consultation, product knowledge, and relationship building.

• Teamwork & Collaboration: Working effectively with colleagues across different store functions to ensure a seamless customer experience and contribute to overall store success.

• Efficiency & Organization: Managing multiple projects, customer interactions, and tasks with accuracy and timeliness in a fast-paced retail environment.

• Continuous Improvement: A willingness to learn new products, sales techniques, and company processes to enhance performance and contribute to the store's growth.

Collaboration Style:

• Cross-Functional Integration: Design Consultants are expected to work closely with sales associates, warehouse teams, and store management to ensure smooth order fulfillment, timely project completion, and consistent customer communication.

• Feedback Exchange: An open environment for sharing insights on customer needs, product performance, and operational improvements to enhance the overall customer journey.

• Knowledge Sharing: Encouraging the sharing of best practices for customer engagement, design consultation, and sales techniques to elevate the team's collective performance.

📝 Enhancement Note: The company culture emphasizes a results-oriented, customer-centric approach within a collaborative retail setting. Success in this role requires not only individual sales drive but also a strong ability to integrate with and support the broader store team.

⚡ Challenges & Growth Opportunities

Challenges:

• High Customer Volume: Managing a large number of customer interactions and projects simultaneously, requiring strong organizational skills and the ability to prioritize effectively.

• Product Variety & Complexity: Keeping up-to-date with a vast array of flooring products, their technical specifications, design applications, and installation considerations.

• Balancing Sales & Design: Effectively merging consultative design advice with the need to drive sales and meet performance metrics.

• Fast-Paced Retail Environment: Adapting to the dynamic nature of a busy retail store, including fluctuating customer traffic and operational demands.

Learning & Development Opportunities:

• Product Training: Extensive training on Floor & Decor's comprehensive product lines, including new arrivals, materials, and trends.

• Sales & Design Skills: Opportunities to hone consultative selling techniques and develop foundational interior design skills through on-the-job training and potential workshops.

• System Proficiency: Gaining expertise in using Salesforce and other company-specific sales and project management tools.

• Career Advancement: Clear pathways for promotion into senior sales roles, management positions, or specialized areas within the company.

📝 Enhancement Note: This role presents opportunities to overcome challenges by developing robust organizational, sales, and customer service skills, which are transferable across many industries. The company's investment in training and development supports continuous learning.

💡 Interview Preparation

Strategy Questions:

• Customer Needs Assessment: "Describe your process for understanding a customer's design needs and budget when they are looking for flooring." (Focus on active listening, probing questions, and translating needs into product recommendations).

• Sales Approach: "How would you approach a customer who is unsure about their design choices or overwhelmed by the selection?" (Emphasize patience, guidance, and a consultative sales style).

• Project Management: "Walk me through how you would manage three different customer projects simultaneously, ensuring each receives adequate attention and follow-up." (Highlight organizational methods, communication strategies, and prioritization).

Company & Culture Questions:

• Motivation: "Why are you interested in Floor & Decor and this specific Design Consultant role?" (Research the company's mission, values, and products; connect your passion for design/customer service to their offerings).

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a common goal." (Provide an example showcasing collaboration and contribution).

• Service Philosophy: "What does excellent customer service mean to you in a retail setting?" (Focus on proactive assistance, problem-solving, and creating a positive experience).

Portfolio Presentation Strategy:

• Highlight Relevant Experiences: Even without a formal portfolio, prepare to discuss specific examples from previous roles (retail, customer service, or even volunteer work) that demonstrate:

  • Your ability to engage with people and understand their needs.
  • Any instances where you successfully guided someone to a decision or solution.
  • How you managed your time and tasks when faced with multiple demands.

• Showcase Enthusiasm for Design: Express your interest in home decor, interior design, or how products can transform a space.

• Demonstrate Tool Familiarity: Be ready to discuss your comfort level with technology, particularly CRM systems like Salesforce, and your eagerness to learn new platforms.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong interpersonal skills, a proactive sales mindset, organizational capabilities, and a genuine interest in home design and customer satisfaction. Be ready to provide concrete examples using the STAR method.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the Floor & Decor careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any design-related skills or interests, and proficiency with relevant software (like Microsoft Office and any CRM experience). Quantify achievements where possible (e.g., "Assisted X customers per day," "Contributed to Y% sales increase").

• Prepare for Behavioral Questions: Reflect on past experiences related to customer service, sales, problem-solving, and teamwork. Practice using the STAR method to articulate your responses clearly and concisely.

• Research Floor & Decor: Familiarize yourself with their product offerings, company values, and brand positioning. Understand their commitment to customer service and design solutions.

• Practice Your "Sales Pitch": Be ready to articulate why you are a great fit for the role, focusing on your ability to connect with customers, understand their needs, and guide them to successful purchases.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.