Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: Palmetto Bay, Florida, United States

Job Type: Full-Time

Category: Retail Operations / Sales & Design

Date Posted: September 09, 2026

Experience Level: Entry-Level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Serve as the primary point of contact for customers on the sales floor, initiating engagement and supporting their design project needs for a diverse range of flooring and accessory products.

• Conduct detailed design consultations, expertly guiding customers through product selections based on color, texture, pattern, and design to ensure functional and aesthetically pleasing solutions for residential and commercial projects.

• Collaborate closely with store leadership and team members to manage the full project lifecycle, from initial inquiry through to installation, consistently working towards achieving and exceeding sales targets and expanding the store's design services brand.

• Leverage key operations and sales tools such as Salesforce, proprietary scheduling systems, and project management applications to meticulously track and manage multiple customer projects simultaneously, ensuring accuracy, timeliness, and clear communication.

📝 Enhancement Note: This role is positioned as an entry-level design and sales position within a retail environment, with a strong emphasis on customer engagement, product knowledge, and project coordination. The "Design Consultant" title, combined with the responsibilities, indicates a focus on consultative sales and customer journey management rather than deep operational process engineering. The role requires customer-facing skills and the ability to translate customer needs into product solutions within a retail operational framework.

📈 Primary Responsibilities

• Proactively greet and engage customers on the sales floor, identifying their immediate needs and offering support for walk-in design inquiries.

• Schedule and conduct comprehensive design appointments, actively developing clientele through networking, referrals, and in-store lead generation to build a robust customer base.

• Provide expert advice on tile, wood, stone, and accessory products, catering to the specific design requirements of homeowners, interior designers, and builders for both residential and commercial applications.

• Design and present complete, functional, and aesthetically appealing solutions that align with customer preferences and project scopes.

• Manage multiple, simultaneous customer projects from inception to completion with a high degree of accuracy, ensuring timely follow-up and consistent, concise communication with all stakeholders.

• Collaborate effectively with store leadership and employees to ensure seamless project management, from initial inquiry to final installation, contributing to overall store sales and operational goals.

• Actively support company initiatives by modeling and coaching best practices in customer service, sales, and design consultation to store employees.

• Utilize and maintain proficiency in designated design applications, including Salesforce, the Online Design Appointment Scheduler, and MyProject, for effective customer and project management.

• Perform all other assigned duties to support store operations and customer satisfaction.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer relationship management, and project coordination within a retail operations context. The emphasis on "managing multiple, simultaneous customer projects" and "consistent and concise communication" points to the need for strong organizational and follow-up skills, typical of operations support roles, but applied directly to customer project outcomes.

🎓 Skills & Qualifications

Education: High School Diploma or GED required.

Experience:

• Minimum of 1 year of retail or customer service experience.

• For internal candidates, a minimum of 6 months of experience with Floor & Decor is required. Required Skills:

• Proven customer service and clienteling abilities, with a natural aptitude for building rapport and trust.

• Basic sales acumen, including the ability to understand customer needs and recommend appropriate solutions.

• Foundational knowledge of design principles and an understanding of tile, wood, and stone product aesthetics and applications.

• Proficiency in basic mathematical skills for calculations related to sales, discounts, and project estimations.

• Competency in basic computer operations, including familiarity with the Microsoft Office suite (Word, Excel, Outlook).

• Strong organizational and multi-tasking capabilities to manage a fast-paced retail environment and multiple customer interactions.

• Excellent verbal and written communication skills for effective customer and internal team interactions.

• Self-motivation and a proactive approach to problem-solving and task completion. Preferred Skills:

• Experience with CRM software, specifically Salesforce, for client management and sales tracking.

• Familiarity with design software or visualization tools used in interior design or home improvement retail.

• Demonstrated ability in project management, particularly in coordinating customer-focused projects from initiation to completion.

• Networking and referral-building skills to expand clientele and drive business growth.

• Ability to interpret and apply design trends and product specifications.

📝 Enhancement Note: The requirements are geared towards an entry-level role, emphasizing customer interaction and basic sales skills. The inclusion of Salesforce and "design applications" suggests a need for candidates who are adaptable to learning proprietary systems and understanding how technology supports retail sales operations. The "0-2 years" experience level is an inference based on the entry-level nature of the responsibilities and the explicit requirement for only 1+ year of general experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate their ability to manage projects through structured processes. Examples of past project management successes, client interaction strategies, or problem-solving scenarios can serve as a de facto portfolio.

• Ability to articulate how they would approach selecting and presenting products for a customer's design project, showcasing an understanding of the design selection process.

• Familiarity with or ability to quickly learn and utilize company-specific systems for sales tracking, scheduling, and project management. Process Documentation:

• Candidates should be prepared to discuss their understanding of customer journey mapping in a retail sales context.

• Ability to describe how they would document customer interactions, project requirements, and follow-up actions to ensure continuity and accuracy.

• Understanding of how to track project progress against defined milestones and communicate status updates effectively.

📝 Enhancement Note: Given the retail sales focus and entry-level nature, a traditional "process portfolio" is less likely. Instead, the expectation is for candidates to demonstrate their understanding of structured customer engagement and project management processes through their interview responses and discussion of past experiences. The emphasis is on process application rather than process documentation in a formal sense.

💵 Compensation & Benefits

Salary Range: The base pay for this position starts at $15.10 per hour. Actual starting pay may be higher based on relevant experience.

Benefits:

• Bonus opportunities and career advancement prospects at all levels.

• Financial wellness programs, including a 401k with company match and an Employee Stock Purchase Plan.

• Referral Bonus Program to reward employees for referring successful candidates.

• Comprehensive insurance plans (subject to eligibility criteria), including:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Other insurance plans.

• Work-life balance initiatives:

  • Paid vacation and sick time (for eligible associates).

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off, which begins on Day 1 of employment.

Working Hours: This is a full-time position. Store operating hours are:

• Monday - Friday: 7:00 AM - 8:00 PM

• Saturday: 8:00 AM - 7:00 PM

• Sunday: 10:00 AM - 6:00 PM

Pickup hours are also detailed, indicating a need for flexibility within these operational windows.

📝 Enhancement Note: The provided base pay of $15.10/hour aligns with entry-level retail positions in the US. The salary range is presented as a starting point, with the potential for higher pay based on experience. The benefits package is comprehensive, typical for full-time retail roles, and includes elements that support financial planning and work-life balance. The working hours reflect the operational needs of a retail store with extended hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement Retail, specializing in flooring, tile, and related building materials. Floor & Decor operates in a competitive market, focusing on a wide selection, value pricing, and knowledgeable customer service.

Company Size: Floor & Decor is a large retail organization with numerous store locations across the United States. This scale implies established operational processes, standardized training, and clear career paths.

Founded: Floor & Decor was founded in 2000. Its relatively recent founding within the retail sector suggests a modern approach to operations and customer engagement, continually adapting to market trends.

Team Structure:

• The Design Consultant will be part of a store-level team, working alongside other sales associates, department specialists, and store leadership (Store Manager, Assistant Store Manager, Department Managers).

• The reporting structure typically involves reporting to a Department Manager or Assistant Store Manager, who oversees sales floor operations and customer engagement.

• Cross-functional collaboration is essential, requiring close partnerships with inventory management, customer service, and installation coordination teams to ensure smooth project execution. Methodology:

• Data analysis is likely focused on sales performance, customer traffic, conversion rates, and project completion times, used by leadership to drive operational improvements and sales strategies.

• Workflow planning involves managing customer appointments, in-store traffic, and product selection processes to optimize the customer experience and sales efficiency.

• Automation and efficiency practices are likely integrated through CRM systems for lead management and scheduling tools to streamline customer interactions.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's culture is likely centered around customer service, product expertise, and driving sales within a high-volume retail environment. The company's growth suggests a focus on operational efficiency and employee development. The "Design Consultant" role is crucial for translating customer needs into sales within this structured retail operational framework.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to junior position within the retail sales and design spectrum. It serves as a foundational role for individuals interested in a career path that combines customer service, sales, and design principles within a large retail organization.

Reporting Structure: The Design Consultant typically reports to a Department Manager or Assistant Store Manager, who oversees sales floor operations and team performance. This structure allows for direct guidance and feedback from experienced retail management.

Operations Impact: While not directly managing operational processes, the Design Consultant significantly impacts store revenue through consultative sales and customer project management. Their effectiveness in converting customer needs into sales directly contributes to the company's top-line performance and customer satisfaction metrics, which are critical operational outcomes.

Growth Opportunities:

• Sales Specialization: Progression into senior sales roles, key holder positions, or specialized product expert roles within the store.

• Design Expertise: Opportunities to deepen design knowledge, potentially leading to roles in higher-end design services or showroom management.

• Management Track: Potential to move into Assistant Store Manager or Store Manager roles, requiring broader operational and leadership skills.

• Cross-Departmental Experience: Opportunities to learn about other areas of store operations, such as inventory management, logistics, or customer service leadership.

📝 Enhancement Note: The growth path for a Design Consultant at Floor & Decor is clearly defined within the retail hierarchy. It offers a structured progression from a customer-facing sales role to potential leadership positions, emphasizing the development of sales, customer management, and eventually, broader operational oversight skills.

🌐 Work Environment

Office Type: This is a retail store environment, which includes a sales floor, design consultation areas, a warehouse/stockroom, and break areas. The work is predominantly on-site within a physical store location.

Office Location(s): The specific location is Palmetto Bay, Florida. Floor & Decor operates numerous stores across the United States, providing potential for relocation or transfers based on career progression and business needs.

Workspace Context:

• The primary workspace is the retail sales floor, requiring constant interaction with customers and products.

• Dedicated design consultation areas or tables may be available for appointments, offering a more focused environment for customer discussions.

• Exposure to a warehouse environment and moving vehicles is noted, requiring awareness of safety protocols.

• The workspace is dynamic, requiring adaptability to customer traffic fluctuations and varied project demands.

Work Schedule: The role operates within the extended store hours (Monday-Sunday). This necessitates flexibility in scheduling, often including evenings, weekends, and holidays, to cover operational needs and customer availability.

📝 Enhancement Note: The work environment is typical of a busy retail setting, emphasizing customer interaction and product presentation. The mention of warehouse exposure and moving vehicles highlights the need for safety consciousness within the operational flow of the store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by an HR representative or hiring manager to assess basic qualifications, customer service experience, and cultural fit.

• In-Store Interview: This will involve meeting with store leadership (e.g., Department Manager or Assistant Store Manager). Candidates may be asked to walk the sales floor, demonstrate customer engagement skills, and discuss their approach to design consultation.

• Scenario-Based Questions: Expect questions related to handling customer inquiries, resolving complaints, managing multiple requests, and recommending products based on hypothetical design scenarios.

• Product Knowledge Assessment: While not explicitly stated, a basic understanding of flooring types and design principles may be evaluated.

• System Familiarity: Discussion about experience with CRM tools like Salesforce or ability to learn new software.

Portfolio Review Tips:

• While a formal portfolio is not required, prepare to discuss specific examples of successful customer interactions, how you've managed multiple tasks, or instances where you've provided design advice or solutions.

• Be ready to articulate your process for understanding a customer's design needs, from initial conversation to product recommendation.

• If you have any visual examples of design projects you've contributed to (even personal ones), be prepared to share and discuss them.

• Highlight any experience with sales tracking, clienteling, or project follow-up. Challenge Preparation:

• Customer Engagement Simulation: Be prepared for a role-playing exercise where you engage with an interviewer acting as a customer with specific design needs.

• Problem-Solving Scenarios: Practice answering questions about how you would handle a difficult customer, a product shortage, or a complex design request.

• Sales Strategy Discussion: Be ready to discuss how you would approach achieving sales goals and developing client relationships in a retail setting.

📝 Enhancement Note: The interview process for this role is heavily focused on practical, customer-facing skills and adaptability to a retail sales environment. The "portfolio" aspect will be demonstrated through behavioral and situational interview questions rather than a formal document.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Used for customer relationship management, lead tracking, sales pipeline management, and clienteling. Proficiency or ability to learn is key.

• Proprietary Online Design Appointment Scheduler: A system for booking and managing customer design consultations.

• MyProject: Likely an internal tool for project tracking, customer order management, and workflow coordination.

Analytics & Reporting:

• While the Design Consultant may not directly use advanced analytics tools, they will contribute data to systems that generate reports on sales performance, customer conversion rates, and appointment effectiveness.

• Familiarity with basic reporting concepts and the importance of accurate data entry for reporting purposes is beneficial. CRM & Automation:

• CRM Systems (e.g., Salesforce): Core for managing customer interactions and sales processes.

• Scheduling Software: Essential for organizing appointments and managing consultant availability.

• Communication Tools: Standard office software (e.g., Microsoft Office Suite) for email, scheduling, and basic document creation.

📝 Enhancement Note: The technology stack is focused on supporting customer engagement and sales operations within a retail context. Salesforce is a prominent tool, indicating a structured approach to CRM and sales pipeline management. The other tools are proprietary, highlighting the need for adaptability and quick learning.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A strong emphasis on understanding and meeting customer needs, providing exceptional service, and building lasting relationships.

• Sales-Driven: A results-oriented culture focused on achieving and exceeding sales targets through effective consultation and product knowledge.

• Team Collaboration: A commitment to working together with store colleagues and leadership to achieve common goals and support a positive store environment.

• Efficiency & Organization: Valuing structured processes for managing appointments, projects, and customer follow-up to ensure smooth operations and customer satisfaction.

• Product Expertise: Encouraging continuous learning about flooring, tile, and design trends to provide informed advice.

Collaboration Style:

• Cross-Functional Integration: Close teamwork with sales associates, store management, and potentially installation coordinators to ensure a seamless customer experience from sale to fulfillment.

• Feedback Exchange: An environment where constructive feedback on sales techniques, customer interactions, and operational efficiency is shared and acted upon.

• Knowledge Sharing: Encouraging team members to share product knowledge, design tips, and successful customer engagement strategies.

📝 Enhancement Note: The team culture at Floor & Decor, as inferred from the role and industry, emphasizes a blend of customer focus, sales drive, and collaborative teamwork. The values are geared towards creating a supportive and productive retail environment where employees are empowered to drive sales and customer satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• High Customer Volume: Managing a consistent flow of diverse customer needs and inquiries in a busy retail setting.

• Product Knowledge Depth: Staying up-to-date with a vast inventory of flooring, tile, and accessory products, understanding their features, benefits, and applications.

• Balancing Sales and Service: Effectively transitioning from proactive floor engagement to in-depth consultation, managing time and focus across different customer needs.

• Project Management Complexity: Juggling multiple customer projects simultaneously, ensuring timely follow-up and accurate order details to prevent errors.

Learning & Development Opportunities:

• Product Training: Extensive training on Floor & Decor's product lines, including materials, installation basics, and design trends.

• Sales & Customer Service Skills: Development opportunities in consultative selling, clienteling, conflict resolution, and upselling techniques.

• System Proficiency: Gaining expertise in Salesforce and other internal operational and sales management tools.

• Design Principles: Opportunities to enhance understanding of interior design aesthetics, color theory, and material compatibility.

📝 Enhancement Note: The challenges are inherent to a high-volume retail sales role, requiring adaptability, strong organizational skills, and continuous learning. The growth opportunities are designed to build a well-rounded retail professional with expertise in sales, customer relations, and product knowledge.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully helped a customer find the perfect product for their needs. What was your process?" (Focus on understanding customer needs, product knowledge, and problem-solving.)

• "How would you handle a situation where a customer is unsure about their design choices or overwhelmed by the options?" (Assess consultation skills, patience, and ability to guide.)

• "Imagine a customer walks in with a specific budget and design idea for a kitchen remodel. How would you approach their consultation?" (Evaluate planning, product recommendation, and budget awareness.)

• "How do you stay organized when managing multiple tasks or customer requests simultaneously?" (Assess organizational skills and time management.)

• "What is your experience with CRM systems like Salesforce, or how quickly do you learn new software?" (Gauge technical aptitude and familiarity with sales operations tools.) Company & Culture Questions:

• "Why are you interested in Floor & Decor and this Design Consultant role?" (Research company values, mission, and product offerings.)

• "What do you know about our product range (tile, wood, stone)?" (Demonstrate basic product awareness or a willingness to learn.)

• "How do you contribute to a positive team environment in a retail setting?" (Highlight collaboration and support for colleagues.)

• "Describe your understanding of customer service in a retail sales context." (Emphasize customer-first approach and problem-solving.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to provide detailed, specific examples from your past experiences that illustrate your skills in customer service, sales, organization, and problem-solving.

• Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and concisely.

• For design-related discussions, articulate your thought process: how you'd assess needs, consider functionality, aesthetics, and budget.

• Be ready to discuss your ability to learn and adapt to new systems and processes quickly, as demonstrated by past experiences.

📝 Enhancement Note: Interview preparation should focus on behavioral and situational questions that showcase customer service aptitude, sales potential, and organizational skills relevant to a retail operations environment. Demonstrating a proactive learning attitude is key.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the Floor & Decor careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, organizational skills, and any exposure to design or home improvement products. Quantify achievements where possible (e.g., "Increased customer satisfaction scores by X%," "Managed an average of Y customer consultations per week").

• Prepare for Behavioral Questions: Review common retail interview questions and practice answering using the STAR method, focusing on scenarios related to customer interaction, problem-solving, and teamwork.

• Research Floor & Decor: Familiarize yourself with the company's product lines, target customer base, and brand values. Understand their commitment to customer design services and their position in the home improvement market.

• Showcase Eagerness to Learn: Be prepared to express your enthusiasm for learning about flooring, design, and the company's specific operational tools and processes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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