Custom Framer

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Kennesaw, Georgia, United States

Job Type: Part-Time

Category: Retail Operations / Customer Service

Date Posted: April 15, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically in the custom framing department.

• Responsibilities include building strong customer relationships through personalized design consultations and ensuring the timely, high-quality completion of framing orders.

• Key aspects involve maintaining store standards, including merchandising, stock management, and a clean, safe environment that supports overall retail operations.

• The position requires proficiency in operating specialized framing equipment and handling transactions accurately, contributing to the store's sales and operational efficiency.

📝 Enhancement Note: While the role is "Custom Framer," it is deeply integrated with broader retail operations, encompassing customer engagement, sales, inventory management, and operational compliance. The "part-time" nature suggests flexibility but also a need for efficient task management within shifts. The "0-2 years" experience level indicates a strong focus on training and development in core retail and custom framing skills.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, providing expert design advice and solutions to build lasting relationships and drive sales.

• Execute custom framing orders with a high degree of quality and precision, ensuring timely completion to meet customer expectations and operational deadlines.

• Maintain the visual standards of the ready-made frame department, including SISO (Someone Is Selling Our) and Directed Replenishment, to optimize product presentation and sales.

• Provide friendly and proactive customer service, assisting shoppers in locating products and ensuring a well-merchandised, fully stocked store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with all applicable laws, policies, and safety standards.

• Support company-wide shrink prevention and safety initiatives, contributing to a secure and efficient store operation.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and timely inventory replenishment.

• Operate the cash register with accuracy, executing all cash handling procedures to company standards and supporting omni-channel fulfillment processes.

• Maintain a safe, clean, and clutter-free environment, particularly within the framing shop, which includes specialized equipment.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer-facing sales and service with essential back-of-house operational duties. The emphasis on "Elevated ABC Deliver" (likely a customer engagement methodology) and "Omni channel processes" suggests a modern retail approach requiring adaptability and cross-functional awareness.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail roles, though not explicitly stated.

Experience:

• Minimum 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to build customer relationships and provide solutions.

Required Skills:

• Basic computer skills for POS (Point of Sale) systems and potential order management.

• Basic measuring skills essential for custom framing accuracy.

• Ability to operate specialized framing equipment, including a glass cutter.

• Proficiency in cash handling and operating a cash register.

• Strong customer service and interpersonal communication skills.

Preferred Skills:

• Previous retail experience, ideally within a craft or home décor environment.

• Experience selling custom products or services.

• Familiarity with heat press operation for framing applications.

• Basic merchandising and inventory management skills.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections are crucial for candidates. The requirement for basic computer and measuring skills, alongside the ability to operate framing equipment, forms the core technical competency. The preference for retail and sales experience indicates a desire for candidates who can immediately contribute to sales targets and customer engagement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates should be prepared to discuss past experiences demonstrating their ability to:
  • Problem-solve customer needs: Articulate how they've identified customer requirements and provided effective solutions, particularly in a sales or service context.
  • Achieve sales or service targets: Provide examples of meeting or exceeding performance goals in previous roles.
  • Follow processes: Demonstrate adherence to established procedures, especially concerning safety, quality, and customer transactions.
  • Handle equipment: Discuss any experience using specialized tools or machinery, highlighting safety and operational proficiency.

Process Documentation:

• Candidates will be trained on Michaels' specific SOPs for custom framing, sales, and store operations. The expectation is to learn and consistently apply these processes, including:
  • Workflow Design: Understanding the steps involved in the custom framing order process from consultation to completion.
  • Implementation & Automation: Learning how to use specific tools and systems (POS, framing equipment) efficiently.
  • Measurement & Analysis: Understanding how individual performance contributes to store sales and customer satisfaction metrics.

📝 Enhancement Note: For an entry-level custom framer role, a traditional portfolio is unlikely. However, candidates should prepare to discuss their relevant skills and experiences using the STAR method (Situation, Task, Action, Result) to illustrate their capabilities in customer service, sales, problem-solving, and process adherence, which indirectly serves as a "portfolio" of their competencies.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage options are available, reflecting Michaels' commitment to employee well-being.

• Paid Time Off (PTO): Accrued PTO is provided for rest and personal needs.

• Tuition Assistance: Support for continuing education, beneficial for skill development.

• Employee Discounts: Generous discounts on Michaels products, enhancing the employee experience.

• Other Benefits: Potential for additional benefits such as 401(k) plans (depending on eligibility and hours worked), employee assistance programs, and opportunities for advancement.

Working Hours:

• This is a part-time position, with working hours that will include nights, weekends, and early mornings, aligning with typical retail operating schedules. The total weekly hours will vary but are expected to be less than full-time.

📝 Enhancement Note: The salary range is an estimation based on common retail compensation for similar roles in the specified location and experience level. The benefits listed are explicitly mentioned in the company description and are attractive aspects for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home décor products, focusing on "fueling the joy of creativity and celebration."

Company Size: Michaels operates over 1,300 stores across 49 states and Canada, employing a significant number of individuals. This indicates a large, established retail organization with structured operational processes.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established brand recognition and operational frameworks.

Team Structure:

• Store-Level Operations: The Custom Framer works within a retail store team, likely reporting to a Store Manager, Assistant Manager, or a Framing Department Lead.

• Cross-Functional Collaboration: Collaboration is expected with other store associates for general customer service, stocking, and operational tasks. Within the framing department, close collaboration with colleagues responsible for order taking, production, and inventory is key.

• Customer Focus: The overarching culture emphasizes customer engagement, creativity, and providing solutions, aligning with the company's mission.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing personalized solutions ("Elevated ABC Deliver").

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency, compliance, and efficiency.

• Teamwork: Encouragement of positive interactions and mutual support among team members.

• Operational Efficiency: Focus on maintaining store standards, managing inventory, and executing sales and production tasks effectively.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's mission and long history provide context for a culture that values creativity, customer engagement, and operational consistency. The large store footprint implies robust training programs and clear operational guidelines.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry-Level within the retail operations and customer service spectrum. It serves as a foundational role for individuals looking to start or develop a career in retail, focusing on specialized skills in custom framing and customer engagement.

Reporting Structure: Typically reports to a Store Manager, Assistant Manager, or a Framing Department Supervisor. This structure provides direct supervision and guidance on daily tasks and performance.

Operations Impact: The Custom Framer directly impacts store revenue through sales of framing services and products. Their ability to build customer relationships and deliver quality work contributes to customer loyalty and repeat business, which are vital metrics for retail operations. Efficient execution of tasks also supports overall store operational flow and customer satisfaction.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design principles, and customer consultation, potentially becoming a lead framer or design specialist.

• Retail Management Path: Progress into roles like Assistant Store Manager or Store Manager by developing broader retail management skills, including leadership, inventory management, and operational oversight.

• Cross-Departmental Experience: Gain experience in other store departments (e.g., arts & crafts, seasonal) to develop a comprehensive understanding of retail operations.

• Training & Development: Utilize company training programs and tuition assistance to acquire new skills and knowledge, supporting career advancement within Michaels or the broader retail industry.

📝 Enhancement Note: For an entry-level role, the growth path is typically within the retail store structure. Emphasizing the development of both specialized framing skills and general retail operational competencies is key for candidates looking for career progression.

🌐 Work Environment

Office Type: This is a Public Retail Store Setting, specifically within a Michaels store. The work environment is customer-facing and dynamic.

Office Location(s): The specific location is Kennesaw-860 Cobb Place Blvd, Ste 140, Kennesaw, GA.

Workspace Context:

• Customer Interaction: A significant portion of the role involves direct interaction with customers in the retail sales floor and the dedicated framing area.

• Tools & Technology: The workspace includes the framing shop equipped with specialized tools like a glass cutter and heat press, as well as a cash register and POS system. Basic computer access is also part of the environment.

• Team Interaction: Opportunities for collaboration with fellow store associates and supervisors in a team-oriented retail setting.

Work Schedule: The work schedule includes nights, weekends, and early mornings, reflecting the operational hours of a retail store. Flexibility in scheduling is often a requirement for part-time retail positions.

📝 Enhancement Note: The work environment is typical for a retail associate, requiring adaptability to customer traffic, diverse tasks, and varying shifts. The framing shop itself is a specialized workspace with specific equipment that requires careful handling and adherence to safety protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and availability.

• In-Person Interview: This will likely involve meeting with the Store Manager or Assistant Manager. Be prepared for behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.

• Practical Assessment (Potential): While not explicitly stated, candidates might be asked to demonstrate basic measuring skills or discuss their approach to customer consultations.

• Final Interview/Offer: Discussion of role specifics, expectations, and compensation.

Portfolio Review Tips:

• As this is an entry-level role, a formal portfolio is not expected. Instead, prepare to discuss:
  • Past Customer Service Successes: Use the STAR method to describe situations where you provided excellent customer service or resolved a customer issue.
  • Sales Aptitude: Share examples of how you've persuaded customers, met sales goals, or recommended products effectively.
  • Problem-Solving Scenarios: Discuss how you approach challenges and find solutions, especially in a fast-paced environment.
  • Experience with Tools/Equipment: Detail any experience you have with tools, machinery, or technical equipment, highlighting your ability to learn and operate them safely.

Challenge Preparation:

• Be ready to answer questions like:

  • "How would you handle a customer who is unhappy with their framing order?"

  • "Describe a time you had to work with a difficult customer."

  • "How do you prioritize tasks when multiple customers need assistance?"

  • "Why are you interested in custom framing and working at Michaels?"

📝 Enhancement Note: The interview process for this role will focus on assessing foundational customer service, sales aptitude, and the ability to learn and follow procedures. Candidates should prepare to showcase their soft skills and enthusiasm for the role and company.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes specialized tools such as a glass cutter, mat cutter, and potentially a heat press for framing applications. Proficiency and safe operation are key.

• Point of Sale (POS) System: Used for processing customer transactions, managing sales, and potentially accessing customer order history.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate framing measurements.

• Basic Computer Skills: For accessing order information, company systems, and potentially online training modules.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Through building customer relationships and potentially using customer order history in the POS system.

• Omni-channel Processes: Involvement in fulfilling online orders or assisting customers with online purchases, requiring interaction with digital fulfillment systems.

📝 Enhancement Note: The technology stack is focused on direct retail operations and specialized framing equipment. The emphasis is on practical, hands-on use of tools to deliver custom products and services.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building positive relationships through attentive service and creative solutions.

• Creativity & Inspiration: Fostering an environment that encourages creativity, both in product offerings and customer experiences.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer journey.

• Integrity & Accountability: Adhering to company policies, safety standards, and maintaining honest business practices.

• Efficiency & Quality: Striving for accuracy and timely completion in all tasks, particularly in custom framing production.

Collaboration Style:

• Customer-Centric Collaboration: Working together to ensure customer needs are met, from initial consultation to final product delivery.

• Process-Oriented Teamwork: Following established SOPs and supporting colleagues in their operational duties.

• Positive and Respectful Environment: Maintaining a positive attitude and respectful interactions, even in challenging situations, as a role model for others.

📝 Enhancement Note: Michaels emphasizes values centered around creativity, customer engagement, and a positive, team-oriented work environment. These values translate into how team members are expected to interact with customers and each other.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order production, stocking, and general store duties simultaneously in a fast-paced retail environment.

• Meeting Customer Expectations: Ensuring customer satisfaction with custom framing, which can involve unique artistic visions and precise requirements.

• Learning Specialized Skills: Mastering the operation of framing equipment, glass cutting, and design principles to produce high-quality work.

• Adapting to Retail Schedules: Working nights, weekends, and early mornings as required by retail operational needs.

Learning & Development Opportunities:

• Custom Framing Expertise: Becoming highly skilled in all aspects of custom framing, from design to production.

• Customer Engagement Skills: Developing advanced techniques in consultative selling and relationship building.

• Retail Operations Knowledge: Gaining a comprehensive understanding of store management, inventory control, and visual merchandising.

• Career Advancement: Potential to move into supervisory or management roles within Michaels stores.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills alongside essential retail operational and customer service competencies, paving the way for career growth within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you went above and beyond for a customer." "How would you approach a customer who seems unsure about their framing choice?" "What steps would you take to sell a premium framing package?"

• Problem-Solving & Adaptability: "Imagine a customer needs a frame for an unusually sized piece of art. How would you approach this?" "What would you do if you realized you made a mistake on a framing order?"

• Operational Awareness: "How do you ensure accuracy when taking measurements or completing orders?" "What is your understanding of inventory management in a retail setting?"

Company & Culture Questions:

• "What do you know about Michaels and our mission?" "Why are you interested in working in the custom framing department specifically?" "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Verbal Examples: Focus on using the STAR method to vividly describe your experiences related to customer service, sales, problem-solving, and any technical skills.

• Highlight Relevant Skills: Emphasize your basic computer literacy, measuring skills, and any experience with tools or equipment.

• Demonstrate Enthusiasm: Show passion for art, creativity, and helping customers bring their visions to life.

📝 Enhancement Note: Candidates should prepare to share specific examples of their skills and experiences, demonstrating their suitability for a customer-facing retail role with a specialized focus on custom framing.

📌 Application Steps

To apply for this Custom Framer position:

• Submit your application through the provided link on the Michaels Stores careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, basic computer skills, and any experience with tools or crafting. Use keywords from the job description such as "customer service," "sales," "custom framing," and "operations."

• Portfolio Preparation (Verbal): Prepare to discuss specific examples of your customer service successes, problem-solving skills, and ability to follow procedures, using the STAR method.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer satisfaction.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on demonstrating your enthusiasm, reliability, and customer-centric approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.