Creative Services Manager | Graphic Designer

📍 Job Overview

Job Title: Creative Services Manager | Graphic Designer

Company: Mace

Location: Makati, Metro Manila, Philippines

Job Type: Full-time, Regular

Category: Creative Services / Graphic Design (with PMO & Planning context)

Date Posted: 2026-09-11

Experience Level: Mid-Level (2-5 years implied)

Remote Status: Hybrid

🚀 Role Summary

• Lead the creation and delivery of high-quality graphic design assets and visual communications for internal and client-facing projects within the PMO and Planning business unit.

• Establish and maintain creative direction for programmes, ensuring consistency with client brand priorities and Mace’s brand guidelines.

• Develop compelling content across various platforms, including digital (SharePoint, M365) and print materials, to effectively convey complex information and project objectives.

• Collaborate with Subject Matter Experts (SMEs) and Establishment Leads to translate technical concepts into easily understandable and visually engaging graphics and presentations.

• Drive continuous improvement by collecting lessons learned and best practices, contributing to Mace’s Centre of Excellence (CoE).

📝 Enhancement Note: While the title is "Creative Services Manager | Graphic Designer," the role is positioned within a "PMO and Planning business unit" and involves "client-facing fee-earning projects and programmes." This suggests a strong emphasis on project-related visual communication, internal knowledge management, and potentially a blend of creative execution with operational support, rather than purely marketing-focused design. The "manager" aspect may refer to managing creative output and client relationships for design needs, rather than direct team management, given the reporting structure.

📈 Primary Responsibilities

• Deliver high-quality graphics and visual assets that effectively communicate client brand priorities and project objectives.

• Define and implement the creative direction for programmes during the initial project mobilization phase.

• Provide ongoing creative support for programmes throughout their project duration, ensuring visual consistency and impact.

• Modify and enhance existing visual assets to align with established brand guidelines and improve their effectiveness.

• Support the development of programme document architecture in collaboration with Establishment Leads.

• Enhance slide pack presentations by simplifying complex technical concepts into clear, digestible graphics with Subject Matter Experts (SMEs).

• Own the development and management of graphics, images, and content for SharePoint sites, including landing pages.

• Create branded banners, posters, templates, and other resources in strict alignment with client brand guidelines.

• Conduct quality assurance checks on all produced content and graphics, implementing improvements based on feedback.

• Document lessons learned and examples of best practices, feeding insights back into Mace’s Centre of Excellence (CoE) for knowledge sharing and process refinement.

📝 Enhancement Note: The responsibilities highlight a blend of creative design execution, strategic creative direction within project contexts, and operational support through content management and knowledge sharing. This role requires a proactive approach to understanding project needs and translating them into visual solutions, with a focus on both client-facing deliverables and internal process improvement.

🎓 Skills & Qualifications

Education: [Specific degree requirements not explicitly stated, but a Bachelor's degree in Graphic Design, Visual Communications, or a related field is typically expected for this level of role.]

Experience: 2-5 years of experience in graphic design, with a proven track record in creative services, visual communications, and content development. Experience within a project management office (PMO), planning, or consultancy environment is highly advantageous.

Required Skills:

• Adobe Creative Cloud Suite: Advanced proficiency in Illustrator, Photoshop, InDesign, After Effects, and Premiere Pro for creating a wide range of visual assets.

• Microsoft 365 Suite: Strong proficiency in PowerPoint, Word, Excel, and Visio for presentation design, document creation, and data visualization.

• SharePoint Proficiency: Demonstrated ability to produce SharePoint pages, create lists, and modify content according to project requirements, understanding its role in content management and collaboration.

• Brand Guideline Adherence: Proven experience in adopting and meticulously applying brand guidelines to all design outputs.

• Information Security Awareness: Understanding of information security protocols and best practices relevant to handling sensitive project and client data.

• Communication Skills: Excellent written and oral communication in English, with the ability to articulate complex ideas clearly to diverse audiences.

• Attention to Detail: High level of accuracy and a critical eye for detail in all design and content work.

• Project Management Fundamentals: Basic understanding of project management principles and ability to manage design tasks within project timelines.

• Interpersonal Skills: Strong ability to form effective working relationships and collaborate effectively with cross-functional teams and stakeholders.

Preferred Skills:

• Experience in interpreting data and information into compelling visual formats.

• Ability to create and deliver clear, professional presentations to project teams and stakeholders.

• Experience in developing document architecture and information design.

• Familiarity with video editing and animation software (e.g., After Effects, Premiere Pro) for dynamic content creation.

• Experience in knowledge management systems and contributing to centres of excellence.

📝 Enhancement Note: The "You'll need to have" section implies a strong technical skillset with specific software proficiencies. The "You'll also have" section outlines softer skills and experience crucial for client-facing and collaborative roles within a professional services environment. The implied experience level of 2-5 years suggests a need for demonstrated practical application of these skills, not just theoretical knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a diverse range of high-quality graphic design projects, including digital assets, presentations, branding materials, and potentially motion graphics or video snippets.

• Demonstrations of ability to adapt designs to specific brand guidelines and project requirements.

• Examples of translating complex technical information or data into clear, visually engaging graphics and infographics.

• Case studies or project examples highlighting the impact of design on project communication, stakeholder engagement, or information clarity.

• Evidence of proficiency in core design software (Adobe Creative Cloud) and collaboration tools (M365, SharePoint). Process Documentation:

• Ability to document creative processes, workflow for asset creation, and quality assurance procedures.

• Examples of how design processes have been integrated with project timelines and stakeholder feedback loops.

• Experience in contributing to or maintaining design templates and asset libraries for consistent brand application.

📝 Enhancement Note: For a role like this, a strong visual portfolio is paramount. The emphasis on "PMO and Planning" suggests that demonstrating how design supports project objectives, communication, and knowledge management will be key. Candidates should be prepared to discuss their design process, how they handle feedback, and how they ensure brand consistency and quality.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Creative Services Manager/Graphic Designer with 2-5 years of experience in Makati, Philippines, the estimated annual salary range is PHP 700,000 - PHP 1,200,000. This range can vary based on specific experience, the complexity of projects, and the candidate's portfolio.

Benefits:

• Flexible Working Options: The company explicitly mentions openness to discussing flexible working arrangements.

• Part-time Working Options: Consideration for part-time work is available if suitable for the role.

• Hybrid Working Options: The role is advertised as hybrid, allowing for a balance between office-based collaboration and remote work.

• Professional Development: Opportunities to contribute to Mace’s Centre of Excellence (CoE) and learn from a global team.

• Exposure to Diverse Projects: Involvement in both internal workstreams and client-facing fee-earning projects and programmes, offering varied experience.

• Inclusive Work Environment: Mace emphasizes a safe, diverse, and inclusive working environment with a focus on wellbeing.

Working Hours: 40 hours per week, with potential for flexible arrangements as mentioned.

📝 Enhancement Note: The salary estimate is based on research for similar roles in Makati, Philippines, considering the specified experience level and the nature of the company (global consultancy/construction firm). Benefits are directly extracted from the provided text, highlighting flexibility and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Construction, Consultancy, Project Management, Property Development. Mace operates at the intersection of these sectors, providing integrated services.

Company Size: Mace is a global company, indicated by its "international PMO and Planning business unit" and global team. While the exact size isn't specified in the input, it's a large, established firm.

Founded: [Company Founded date not provided in input. Mace was founded in 1990.]

Team Structure:

• The role reports to the Global Knowledge & Capability Lead (based overseas).

• Local support will be provided by the Mace Philippines team.

• The role is part of the "PMO and Planning business unit," suggesting collaboration with project managers, planners, and other operational specialists.

• It involves working as part of a "global team" on large programmes, implying cross-border collaboration and diverse team members. Methodology:

• Creative Process: Emphasis on establishing creative direction, delivering high-quality visuals, and adhering to brand guidelines.

• Collaboration: Strong focus on working with Subject Matter Experts (SMEs) and Establishment Leads to translate complex information.

• Knowledge Management: Commitment to collecting lessons learned and best practices, feeding into a Centre of Excellence (CoE).

• Data Visualization: Translating technical concepts and data into understandable graphics.

• Platform Utilization: Extensive use of Adobe Creative Cloud, Microsoft 365, and SharePoint for content creation and management.

Company Website: [Company URL not provided in input. Mace's website is macegroup.com]

📝 Enhancement Note: The company culture is shaped by its values: Safety First, Client Focus, Integrity, and Create Opportunity. The role is integrated into a global structure but supported locally, offering a unique blend of international exposure and local team dynamics. The emphasis on PMO and Planning suggests a results-oriented, process-driven, yet creative environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Creative Services Manager/Graphic Designer. It involves managing creative output for projects, establishing direction, and contributing to knowledge management, indicating a step up from a purely execution-focused junior designer role. The "manager" title suggests responsibility for creative quality and delivery within assigned projects, rather than direct line management of a team.

Reporting Structure: The role reports to a Global Knowledge & Capability Lead, indicating a connection to global best practices and strategic initiatives, while receiving local support from the Mace Philippines team. This structure allows for both global influence and local integration.

Operations Impact: The impact of this role is significant within the PMO and Planning unit. By creating clear, compelling visuals, the Creative Services Manager directly supports:

• Effective Project Communication: Simplifying complex project information for stakeholders, clients, and internal teams.

• Brand Consistency: Ensuring all project deliverables align with client and Mace brand identities, enhancing professionalism and trust.

• Knowledge Management: Facilitating the capture and dissemination of best practices and lessons learned, driving continuous improvement across projects.

• Client Engagement: Developing impactful presentations and materials that articulate project value and progress, contributing to client satisfaction and fee-earning success.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of visual communication, such as presentation design, data visualization, or motion graphics within a project management context.

• Global Exposure: Work on large-scale international programmes, gaining experience with diverse project types and global teams.

• Knowledge Leadership: Contribute significantly to Mace’s Centre of Excellence, potentially leading initiatives related to creative standards or knowledge sharing within the PMO and Planning unit.

• Client Relationship Management: Develop stronger client-facing skills through fee-earning projects, potentially leading to roles with more direct client advisory responsibilities.

• Cross-functional Skill Development: Enhance project management and communication skills through close collaboration with SMEs and Establishment Leads.

📝 Enhancement Note: This role offers a unique path for a graphic designer to move beyond traditional creative roles by embedding within a project management and planning framework. The growth opportunities lean towards strategic application of design skills in a business context, knowledge sharing, and cross-functional development.

🌐 Work Environment

Office Type: The role is advertised as Hybrid, indicating a blend of remote work and in-office presence. Mace likely has modern office facilities in Makati that support collaborative work.

Office Location(s): Makati, Metro Manila, Philippines. This is a major business district, suggesting accessibility and a professional urban environment.

Workspace Context:

• Collaborative Environment: The hybrid nature and emphasis on team collaboration suggest an environment where designers work alongside project managers, planners, and SMEs.

• Technology-Rich: Expect access to standard office technology, robust IT infrastructure, and the required software suite (Adobe CC, M365, SharePoint).

• Project-Focused: The workspace will likely be geared towards supporting project teams, with meeting rooms, collaborative zones, and individual workstations.

• Global Interaction: Opportunities to connect and collaborate with global teams, potentially through virtual channels and occasional travel.

Work Schedule: Standard 40-hour work week, with potential for flexibility. The hybrid arrangement allows for balancing personal needs with project demands, typical in professional services.

📝 Enhancement Note: The hybrid model is a key feature, offering flexibility. The Makati location places the candidate in a prime business hub. The environment is expected to be dynamic, project-driven, and globally connected, aligning with Mace's operational model.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess technical skills, experience, and alignment with role requirements.

• Technical Assessment/Portfolio Review: Likely involves a detailed discussion of the candidate's portfolio, focusing on specific projects, design process, software proficiency, and application of brand guidelines. A practical design test or case study may be included.

• Behavioral/Situational Interviews: Questions will assess communication skills, ability to work collaboratively, problem-solving approach, and alignment with Mace’s values (Safety First, Client Focus, Integrity, Create Opportunity).

• Stakeholder/Manager Interviews: Discussions with the hiring manager (Global Knowledge & Capability Lead) and potentially members of the local Mace Philippines team or key stakeholders from the PMO/Planning unit.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate proficiency in Adobe Creative Cloud, M365 (especially PowerPoint and SharePoint), brand guideline application, and translating technical information into visuals.

• Highlight Project Context: For each project, explain the brief, your role, the challenges, your design process, the tools used, and the outcome/impact. Quantify achievements where possible.

• Showcase Versatility: Include examples of different types of deliverables: presentations, infographics, templates, SharePoint pages, banners, etc.

• Emphasize PMO/Planning Relevance: If possible, include work done for projects, consultancy, or internal process improvement initiatives.

• Be Prepared to Discuss: Articulate your creative thinking, problem-solving approach, and how you handle feedback and revisions.

Challenge Preparation:

• Design Challenge: Be prepared for a potential design task that requires creating a visual asset (e.g., a slide, an infographic, a SharePoint mock-up) based on a given brief within a time limit.

• Scenario-Based Questions: Practice answering questions related to managing creative direction, handling conflicting feedback, ensuring brand consistency across multiple projects, and collaborating with technical experts.

• Mace Values: Understand Mace's core values and be ready to provide examples of how you embody them in your work.

📝 Enhancement Note: The application process will likely heavily scrutinize the portfolio for practical application of skills relevant to project support and knowledge management. Candidates should prepare to articulate their process and impact, not just present static designs.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Cloud: Illustrator, Photoshop, InDesign (essential for core graphic design). After Effects, Premiere Pro (for advanced visual content like motion graphics and video).

• Microsoft 365 Suite: PowerPoint (critical for presentations), Word, Excel, Visio (for diagrams and flowcharts).

• SharePoint: Proficiency in creating pages, lists, and managing content within SharePoint environments.

Analytics & Reporting:

• While not a primary focus, understanding how visuals contribute to reporting and data analysis is key. Candidates should be comfortable interpreting data for visualization. CRM & Automation:

• Not directly mentioned, but familiarity with project management or collaboration platforms beyond SharePoint might be beneficial.

📝 Enhancement Note: Proficiency in Adobe Creative Cloud and Microsoft 365, especially PowerPoint and SharePoint, is non-negotiable. The role requires practical application of these tools for project-specific deliverables and internal knowledge management.

👥 Team Culture & Values

Operations Values:

• Safety First: Demonstrating a commitment to well-being and safe practices, even in a creative role, is important in Mace's culture.

• Client Focus: Owning the quality of deliverables and building strong relationships, ensuring visual outputs meet client expectations and project success.

• Integrity: Upholding ethical standards in design and communication, aligning with compliance and professional conduct.

• Create Opportunity: Embracing continuous improvement, seeking new ways to enhance visual communication, and contributing to personal and team development.

Collaboration Style:

• Cross-functional Integration: Working closely with project managers, planners, and subject matter experts from diverse technical backgrounds.

• Feedback-Driven: Openness to receiving and incorporating feedback from clients and internal stakeholders to refine designs.

• Knowledge Sharing: Actively participating in sharing design best practices and lessons learned with the global team and the Centre of Excellence.

• Proactive Engagement: Taking initiative to understand project needs and propose creative solutions.

📝 Enhancement Note: Candidates should demonstrate an understanding of how creative work aligns with the broader operational goals of project delivery and client satisfaction. Collaboration is key, requiring strong interpersonal skills and a willingness to work within a structured, project-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Technical Complexity: Effectively simplifying highly technical or complex project information into clear, understandable visuals for diverse audiences.

• Balancing Multiple Brand Guidelines: Juggling requirements for Mace's brand and various client-specific brand guidelines simultaneously across different projects.

• Global Collaboration Dynamics: Working effectively with a globally distributed team, managing time zone differences, and ensuring consistent communication and output.

• Pacing with Project Deadlines: Managing multiple design requests and project timelines, often under pressure, while maintaining high quality.

• Integrating with PMO/Planning Cadence: Adapting creative workflows to fit within the structured processes and timelines of project management and planning cycles.

Learning & Development Opportunities:

• Advanced Design Techniques: Opportunity to hone skills in specialized areas like data visualization, interactive presentations, or motion graphics within a business context.

• Industry Best Practices: Learning from a global Centre of Excellence and other experienced professionals in project management and planning.

• Cross-Functional Acumen: Developing a deeper understanding of construction, consultancy, and project management processes through close collaboration.

• Stakeholder Management: Enhancing skills in communicating design strategy and rationale to senior stakeholders and clients.

📝 Enhancement Note: This role presents an excellent opportunity for a designer to expand their skillset beyond pure aesthetics into strategic communication and knowledge management within a professional services context. The challenges are tied to the specific demands of supporting complex projects and a global organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for taking a complex technical document or data set and transforming it into an easily understandable graphic or presentation slide." (Focus on your methodology, tools, and stakeholder collaboration.)

• "How do you approach establishing a creative direction for a new programme or project, especially when working with established brand guidelines?" (Highlight your strategic thinking and ability to interpret briefs.)

• "Tell me about a time you had to manage conflicting feedback from different stakeholders on a design project. How did you resolve it?" (Showcase your communication, negotiation, and problem-solving skills.) Company & Culture Questions:

• "How do Mace's values (Safety First, Client Focus, Integrity, Create Opportunity) resonate with your own work ethic and professional approach?" (Prepare specific examples for each value.)

• "How would you contribute to Mace's Centre of Excellence based on your experience and skills?" (Focus on knowledge sharing and continuous improvement.)

• "How do you ensure quality and consistency in your work, especially when working on multiple projects with different clients?" (Emphasize your QA processes and attention to detail.) Portfolio Presentation Strategy:

• Structure: Organize your portfolio by project type or by impact. For each project, clearly state the objective, your role, the challenge, your solution (design), and the outcome.

• Narrative: Tell a story for each piece. Explain your thought process, design decisions, and how your work addressed the client's or project's needs.

• Tool Proficiency: Be ready to discuss the specific software and techniques you used in each project.

• Adaptability: Highlight examples where you successfully adapted to different brand guidelines or project requirements.

• Conciseness: Practice delivering your portfolio walkthrough efficiently, focusing on the most relevant and impactful pieces.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of creative talent, technical proficiency, strong communication, and an understanding of the project-driven environment of Mace. Be ready to connect your design skills to business objectives and company values.

📌 Application Steps

To apply for this Creative Services Manager | Graphic Designer position:

• Submit your application through the Mace careers portal via the provided URL.

• Tailor Your Resume: Highlight experience with Adobe Creative Cloud, M365 (especially PowerPoint and SharePoint), brand guideline application, and any experience in project management, planning, or consultancy environments. Use keywords from the job description.

• Curate Your Portfolio: Ensure your portfolio prominently features relevant projects showcasing your skills in graphic design, presentation design, SharePoint content, and brand adherence. Prepare a concise narrative for each piece.

• Prepare for Interview Questions: Practice articulating your design process, problem-solving skills, and how you align with Mace's values. Be ready to discuss your portfolio in detail.

• Research Mace: Familiarize yourself with Mace's services, projects, and company culture. Understand their global presence and their commitment to their core values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.