Creative Services Manager | Graphic Designer

📍 Job Overview

Job Title: Creative Services Manager | Graphic Designer

Company: Mace

Location: Makati, Metro Manila, Philippines

Job Type: Full-time, Regular

Category: Creative Services / Graphic Design

Date Posted: 2026-09-03

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site (with Hybrid options)

🚀 Role Summary

• This role is pivotal in developing and delivering high-quality visual assets for client programs, ensuring brand consistency and effective communication.

• It involves establishing creative direction for projects and providing ongoing support for creative needs throughout the project lifecycle.

• The position requires proficiency in both Adobe Creative Cloud and Microsoft 365 applications, with a strong emphasis on graphic design and presentation enhancement.

• This role offers a unique opportunity to contribute to a global team within Mace's PMO and Planning business unit, engaging in both internal initiatives and client-facing projects.

📝 Enhancement Note: The job title "Creative Services Manager | Graphic Designer" suggests a dual responsibility, requiring both strategic oversight of creative services and hands-on execution as a graphic designer. The "PMO and Planning business unit" context implies a need for the creative output to support project management, reporting, and strategic communication within a large-scale project environment. The mention of "client-facing fee-earning projects" indicates that the role will directly contribute to client deliverables and revenue generation.

📈 Primary Responsibilities

• Deliver high-quality graphics and visual assets that effectively communicate client brand priorities, values, and project objectives.

• Establish and guide the creative direction for programs during the initial mobilization phase, ensuring alignment with client expectations and brand standards.

• Provide dedicated creative support throughout the duration of client projects, addressing evolving visual communication needs.

• Modify and enhance existing visual assets to improve their effectiveness and ensure strict adherence to established brand guidelines.

• Support the development of program document architecture, collaborating closely with Establishment Leads to ensure logical flow and visual coherence.

• Enhance slide pack presentations by working with Subject Matter Experts (SMEs) to translate complex technical concepts into clear, easily understandable graphics and data visualizations.

• Take ownership of graphics, images, and content development for SharePoint sites, including the creation and maintenance of landing pages and other key content hubs.

• Develop branded banners, posters, templates, and other necessary resources in strict alignment with client brand guidelines and Mace's own corporate identity where applicable.

• Conduct thorough quality assurance checks on all produced content and graphics, providing constructive feedback for continuous improvement.

• Collect and document lessons learned and examples of best practices in creative services and visual communication, feeding these insights back into Mace’s Centre of Excellence (CoE) for organizational learning and development.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic creative direction and hands-on design execution, with a strong focus on client deliverables and internal process improvement. The need to "establish the creative direction of programmes during initial mobilisation" suggests a proactive role in shaping project aesthetics and communication strategies from the outset. The emphasis on "simplifying complex technical concepts into easy-to-understand graphics" highlights the critical role of data visualization and clear visual storytelling in a project management context.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Graphic Design, Visual Communications, Fine Arts, or a related field is typically expected for this level of role. Equivalent practical experience may be considered.

Experience: 2-5 years of professional experience in graphic design, with a focus on creative services management, brand implementation, and digital content creation. Experience in a corporate or consultancy environment, particularly within project management or PMO settings, is highly advantageous.

Required Skills:

• Proficiency in Adobe Creative Cloud applications, including advanced skills in Illustrator, Photoshop, InDesign, After Effects, and Premiere Pro.

• Strong command of Microsoft 365 Applications, specifically PowerPoint, Word, Excel, Visio, and SharePoint.

• Demonstrated proficiency in basic SharePoint administration, including page creation, list management, and content modification to meet project requirements.

• Proven experience in adopting and consistently applying brand guidelines across various creative outputs.

• Understanding of fundamental information security protocols relevant to digital content and data handling. Preferred Skills:

• Experience with data visualization tools and techniques to translate complex data into compelling visual narratives.

• Familiarity with content management systems (CMS) beyond SharePoint.

• Basic understanding of user experience (UX) principles in digital design.

• Experience in a global or international corporate environment.

• Project management certification or demonstrated project management capabilities.

📝 Enhancement Note: The required skills clearly delineate a need for expertise in industry-standard design and productivity software. The "basic SharePoint" proficiency is a key differentiator, indicating that this role will be heavily involved in managing content and visual assets within Mace's internal collaboration platforms. The preference for data visualization and UX principles suggests the role may evolve to encompass more sophisticated digital communication strategies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of graphic design projects, with a strong emphasis on corporate branding, presentation design, and digital asset creation.

• Specific examples demonstrating the ability to translate complex technical information or data into clear, impactful visual graphics.

• Case studies detailing how brand guidelines were successfully adopted and applied across different projects or platforms.

• Evidence of experience in managing creative assets for digital platforms, such as SharePoint sites or web pages.

• Projects that highlight skills in video editing or motion graphics, if applicable (e.g., from After Effects, Premiere Pro usage). Process Documentation:

• Examples of workflow design for creative projects, illustrating how projects are initiated, managed, and delivered efficiently.

• Documentation showcasing a systematic approach to quality assurance and feedback integration for creative assets.

• Case studies or process descriptions detailing how creative direction was established for a project and maintained throughout its lifecycle.

• Evidence of contributing to or developing templates and style guides to streamline future creative production.

📝 Enhancement Note: Given the role's focus on both design and management, the portfolio should highlight not only design execution but also the ability to manage creative processes, adhere to brand standards, and communicate effectively with stakeholders. Demonstrating experience with SharePoint content management is crucial, as it's explicitly mentioned as a required skill.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level Graphic Designer and Creative Services Manager in Makati, Philippines, with 2-5 years of experience, the estimated annual salary range is PHP 720,000 - PHP 1,200,000 (approximately $12,000 - $20,000 USD). This range accounts for the dual nature of the role and the required software proficiencies.

Benefits:

• Flexible working options available, allowing for adjustments to work schedules as needed.

• Part-time working options may be considered, offering further flexibility.

• Hybrid working options are supported, balancing on-site collaboration with remote work.

• Comprehensive health and wellness programs, aligning with Mace's commitment to employee wellbeing.

• Opportunities for professional development and training, particularly in areas of creative software and project management.

• Contribution to a global team environment, fostering international collaboration and learning.

Working Hours: The standard working hours are 40 hours per week, aligning with full-time employment. However, the company is open to discussing flexible working arrangements, including part-time and hybrid options, to accommodate individual needs and role requirements.

📝 Enhancement Note: Salary is estimated based on general market rates for similar roles in Makati, Philippines. The benefits listed are derived from the provided "flexible working options, part-time, and hybrid working options" and general corporate benefits common in international companies like Mace. The working hours are based on the "Full-time" employment type.

🎯 Team & Company Context

🏢 Company Culture

Industry: Mace operates within the Construction, Consultancy, and Project Management sectors, offering a broad spectrum of services from infrastructure development to strategic advisory. This diverse industry landscape means the Creative Services Manager will work on a variety of project types, each with unique communication needs and branding requirements.

Company Size: Mace is a large, global organization with a significant number of employees (likely in the thousands, based on typical large consultancy firms). This scale offers opportunities for diverse project involvement, cross-functional collaboration, and exposure to international best practices. For operations professionals, this means working within established frameworks but also having the potential to influence processes.

Founded: Mace was founded in 1990. Its history as a significant player in the global construction and consultancy market suggests a mature organizational structure, a focus on long-term client relationships, and a commitment to innovation and continuous improvement.

Team Structure:

• The Creative Services Manager will be part of the PMO and Planning business unit, reporting to the Global Knowledge & Capability Lead, who is based overseas. This indicates a distributed team structure with a global reporting line.

• Local support will be provided by the Mace Philippines team, suggesting a matrix reporting or support structure within the regional office.

• Collaboration will extend to Establishment Leads and Subject Matter Experts (SMEs) across various projects, requiring strong interpersonal and communication skills to work effectively with diverse teams. Methodology:

• Data-Driven Creativity: Emphasis on using data and insights to inform visual design and communication strategies, ensuring creative output is impactful and aligned with objectives.

• Process Optimization: A focus on refining workflows for creative services, from initial concept to final delivery, ensuring efficiency and quality assurance.

• Continuous Improvement: Encouragement to collect lessons learned and best practices, feeding them back into the organization's knowledge base (Centre of Excellence) for ongoing development.

Company Website: https://www.mace.com/

📝 Enhancement Note: The company context highlights Mace as a large, established global firm in the construction and consultancy space. The reporting structure indicates a global team dynamic, requiring adaptability and strong remote communication skills. The "Centre of Excellence" mention suggests a formal approach to knowledge sharing and process improvement, which is critical for operations-focused roles.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level position, suitable for individuals with 2-5 years of experience. It bridges the gap between junior design roles and senior creative leadership, offering a blend of hands-on execution and strategic creative input. The "Manager" title suggests a degree of autonomy and responsibility for project outcomes within the creative domain.

Reporting Structure: The role reports to the Global Knowledge & Capability Lead (based overseas), emphasizing a global perspective and alignment with international standards. Local support from the Mace Philippines team provides regional context and on-the-ground assistance. This structure requires excellent communication and collaboration skills across different geographies and time zones.

Operations Impact: The Creative Services Manager plays a crucial role in shaping the visual narrative and communication effectiveness of Mace's PMO and Planning business unit. By creating compelling visual assets, they directly contribute to client satisfaction, project clarity, and the overall professional image of Mace's project deliverables. This role impacts client perception, internal understanding of complex projects, and the successful branding of program initiatives.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific Adobe Creative Cloud applications (e.g., motion graphics, video editing) or specialized areas like data visualization and information design.

• Project Leadership: Progress to leading creative aspects of larger, more complex international programs, potentially managing junior designers or external agencies.

• Process Improvement: Contribute significantly to the Mace Centre of Excellence by developing and refining creative service workflows, templates, and best practices for the global organization.

• Cross-Functional Advancement: Transition into roles focused on broader project management, knowledge management, or business development within the PMO and Planning unit, leveraging design and communication expertise.

📝 Enhancement Note: The growth potential is tied to both deepening creative skills and expanding into broader project and process management responsibilities, aligning well with operations career paths. The global reporting line offers exposure to international best practices and diverse project landscapes.

🌐 Work Environment

Office Type: The role is based in Makati, Philippines, and is described as "On-site" with "Hybrid working options." This suggests a standard corporate office environment that encourages in-person collaboration, team meetings, and access to office resources, while also offering flexibility for remote work.

Office Location(s): The primary location is Makati, a major business district in Metro Manila, Philippines. This location typically offers good accessibility via public transport and is a hub for professional services. Specific office details would need to be confirmed with Mace directly.

Workspace Context:

• Collaborative Environment: The office setting is expected to foster collaboration, with opportunities to interact directly with local Mace Philippines team members and potentially other project stakeholders.

• Technology Access: Employees will likely have access to standard office technology, including high-performance computers capable of running Adobe Creative Cloud and Microsoft 365 applications, as well as reliable internet connectivity.

• Team Interaction: The hybrid model allows for a balance between focused individual work in a dedicated workspace and interactive team sessions, brainstorming, and client meetings in the office.

Work Schedule: The standard work schedule is 40 hours per week. However, the mention of "flexible working options," "part-time," and "hybrid working" indicates a progressive approach to work arrangements, allowing for potential adjustments to daily or weekly schedules as long as project demands and team collaboration needs are met.

📝 Enhancement Note: The "On-site" designation with hybrid options is key. It implies that while remote work is possible, the role is primarily based in the Makati office, with expectations for regular in-person presence for collaboration and team engagement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess suitability for the role's technical and creative requirements.

• Technical/Skills Assessment: Likely includes a practical exercise or a detailed discussion about your proficiency with Adobe Creative Cloud, Microsoft 365, and SharePoint. This might involve a design challenge or a review of your existing portfolio work.

• Behavioral/Situational Interviews: Questions focused on your experience with brand guidelines, project management, problem-solving, collaboration, and handling complex information. Expect questions related to how you've managed creative projects and worked with SMEs.

• Cultural Fit Interview: An assessment of how your values align with Mace's core values (Safety first, Client focus, Integrity, Create opportunity) and your ability to work within a global, diverse team.

• Final Interview: Potentially with the Global Knowledge & Capability Lead or a senior member of the PMO and Planning team to discuss strategic fit and long-term potential.

Portfolio Review Tips:

• Curate Selectively: Showcase 4-6 of your strongest, most relevant projects that demonstrate proficiency in graphic design, presentation enhancement, SharePoint content, and brand guideline application.

• Highlight Process: For each project, briefly explain the brief, your role, the challenges, your creative process, the tools used, and the final outcome, emphasizing problem-solving and impact.

• Quantify Impact: Where possible, use metrics to demonstrate the effectiveness of your designs (e.g., improved engagement, clarity of information, adherence to brand).

• Tailor to Mace: If possible, include a project that shows understanding of corporate branding or project management communications. If you have experience with SharePoint content creation, highlight that.

• Be Prepared to Discuss: Be ready to walk through your portfolio and answer detailed questions about your design choices and technical approach.

Challenge Preparation:

• Design Challenge: Prepare for a potential design task that might involve creating a graphic asset from a brief, enhancing a slide, or proposing a visual concept for a project. Focus on speed, creativity, and adherence to instructions.

• SharePoint Scenario: Be ready to discuss how you would approach creating a landing page or organizing content on a SharePoint site for a project.

• Brand Guideline Application: Practice explaining how you would interpret and apply a new set of brand guidelines to existing assets.

• Communication Skills: Prepare to articulate complex ideas clearly and concisely, as you'll need to explain your design rationale to technical and non-technical stakeholders.

📝 Enhancement Note: The interview process and portfolio review advice are tailored to a role that requires both technical design skills and an understanding of corporate project environments. Emphasizing SharePoint and brand guideline application is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Cloud: Expert proficiency required in Illustrator (vector graphics, logos), Photoshop (image editing, manipulation), InDesign (layout, print/digital documents), After Effects (motion graphics, animation), and Premiere Pro (video editing).

• Microsoft 365 Suite: Advanced skills in PowerPoint (presentation design, complex slide creation), Word (document formatting), Excel (data handling, basic charting), and Visio (diagramming, workflow visualization).

• SharePoint: Proficiency in creating and managing SharePoint pages, lists, and content, understanding its role as a collaboration and information hub.

Analytics & Reporting:

• While not explicitly listed as primary tools, proficiency in using data to inform design is expected. This may involve utilizing data from Excel or other reporting tools to create effective charts and infographics within PowerPoint or InDesign.

• Understanding of how visual assets contribute to the effectiveness of reports and presentations. CRM & Automation:

• No specific CRM or automation tools are mentioned for this role, as it is focused on creative output rather than sales or marketing operations automation. However, an understanding of how creative assets integrate into broader business processes may be beneficial.

📝 Enhancement Note: The technology stack is heavily weighted towards Adobe Creative Cloud and Microsoft 365, with a specific emphasis on SharePoint. This indicates the core technical requirements for the role.

👥 Team Culture & Values

Operations Values:

• Safety First - Going Home Safe and Well: This value emphasizes a commitment to wellbeing and a safe working environment. For a creative role, this translates to managing workloads effectively, respecting boundaries, and contributing to a positive team atmosphere where mental and physical health are prioritized.

• Client Focus - Deliver on Our Promise: This is central to the role. It means consistently delivering high-quality creative work that meets client needs, deadlines, and brand expectations, building trust and long-term relationships.

• Integrity - Always Do the Right Thing: This applies to ethical content creation, respecting intellectual property, maintaining data security, and being honest in all interactions. It also means adhering to compliance obligations in all creative outputs.

• Create Opportunity - For Our People to Excel: This encourages a culture of continuous learning, skill development, and professional growth. It implies that employees are empowered to seek out new learning experiences, contribute ideas, and take on new challenges to advance their careers within Mace.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration with diverse teams, including PMO, Planning, Establishment Leads, and SMEs, often across different geographic locations. Effective communication and understanding of project needs are paramount.

• Process Review and Feedback: A willingness to engage in constructive feedback loops for creative work, contributing to a culture where designs are refined through collaborative input.

• Knowledge Sharing: Actively participating in sharing best practices, lessons learned, and creative insights through channels like the Centre of Excellence, enhancing the collective capabilities of the organization.

📝 Enhancement Note: The company values are directly applicable to how a creative professional should operate within Mace. The emphasis on "Client Focus" and "Create Opportunity" aligns with career growth and performance expectations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Brand Guidelines: Managing and applying diverse client brand guidelines simultaneously, ensuring consistency and accuracy across various projects.

• Translating Technical Complexity: Effectively simplifying highly technical or complex information into visually understandable graphics for varied audiences.

• Global Collaboration: Navigating different time zones, communication styles, and cultural nuances when working with a global team and international clients.

• Pace and Volume: Delivering high-quality creative work under tight deadlines, typical in project-based environments, while maintaining meticulous attention to detail.

Learning & Development Opportunities:

• Advanced Creative Software Training: Opportunities to deepen expertise in specialized areas of Adobe Creative Cloud, such as 3D rendering, advanced animation, or interactive design.

• Data Visualization and Infographics: Developing advanced skills in data interpretation and visual storytelling to create more impactful reports and presentations.

• Project Management Fundamentals: Gaining exposure to project management methodologies and tools, potentially leading to a more integrated role within PMO.

• Centre of Excellence Contributions: Developing and formalizing best practices for creative services, which can be a significant contribution to personal and organizational growth.

📝 Enhancement Note: The challenges are practical and specific to a creative role within a project management context. The growth opportunities are designed to leverage the role's current requirements while pointing towards future career development paths within Mace.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to establish the creative direction for a new project. What was your process, and what were the key outcomes?" (Focus on your strategic approach, research, and ability to define a visual identity.)

• "How do you ensure your graphic design work consistently adheres to strict brand guidelines, especially when working with multiple clients?" (Highlight your methodology for brand compliance, attention to detail, and use of style guides.)

• "Walk me through your process for simplifying a complex technical concept into an easy-to-understand graphic or infographic." (Demonstrate your understanding of target audience, data interpretation, and visual storytelling techniques.) Company & Culture Questions:

• "How do you align your work with Mace's core values, particularly 'Client Focus' and 'Create Opportunity'?" (Connect your past experiences and work ethic to these values, providing specific examples.)

• "How would you approach collaborating with Subject Matter Experts (SMEs) who may not have strong design backgrounds?" (Emphasize your communication skills, ability to listen, and techniques for guiding non-designers.)

• "Describe your experience working in a global team environment. What strategies do you use to ensure effective communication and collaboration across different geographies?" (Highlight your adaptability, cross-cultural awareness, and proficiency with remote collaboration tools.) Portfolio Presentation Strategy:

• Structure for Impact: Begin with a brief overview of your portfolio's scope. Then, present 2-3 key projects in detail, focusing on the problem, your solution, the tools used, and the measurable impact.

• Highlight Key Skills: Explicitly point out examples in your portfolio that demonstrate proficiency in Adobe Creative Cloud, Microsoft 365, SharePoint content creation, and brand guideline application.

• Tell a Story: For each project, weave a narrative that showcases your problem-solving skills, creative thinking, and ability to deliver results that meet objectives.

• Be Ready for Technical Deep Dives: Prepare to discuss the technical aspects of your work, such as file formats, resolution, software features used, and any challenges encountered during production.

📝 Enhancement Note: These questions and strategies are designed to help candidates prepare for interviews that will assess not only their creative talent but also their professional maturity, problem-solving abilities, and fit within Mace's corporate culture and project delivery framework.

📌 Application Steps

To apply for this Creative Services Manager | Graphic Designer position:

• Submit Your Application: Complete and submit your application through the provided link on the Mace careers portal. Ensure all requested fields are filled accurately.

• Tailor Your Resume: Customize your resume to highlight experience with Adobe Creative Cloud, Microsoft 365, SharePoint, graphic design, brand implementation, and any project management responsibilities. Use keywords from the job description.

• Curate Your Portfolio: Select 4-6 of your strongest projects that best represent your skills in graphic design, presentation enhancement, and content creation for digital platforms. Ensure it's easily accessible (e.g., PDF, online portfolio link).

• Prepare Your Presentation: Practice walking through your portfolio, focusing on explaining your process, the challenges you overcame, and the impact of your work. Be ready to discuss your technical skills and experience with specific software.

• Research Mace: Familiarize yourself with Mace's projects, values, and recent news. Understand their approach to construction and consultancy, and how creative services contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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