Content Designer

<h2>About Scrumconnect Consulting<br></h2><p>Scrumconnect Consulting is a UK national, award-winning SME software development consultancy with over 300 consultants across the UK.<br></p><p>We partner with UK public sector clients to build impactful, user-centred digital services that improve millions of lives.<br></p><p>We take as much pride in our people, culture, and work-life balance as we do in our mission to make public services simpler, faster, and more accessible.<br></p><p>Collaborative, entrepreneurial, and dedicated to problem-solving, we bring the step-change our customers need to sustain innovation.<br></p><h2>About the Role<br></h2><p>We are looking for an experienced <b>Content Designer</b> to support a project focused on improving and restructuring content for Applicants and Developers.<br></p><p>The purpose of this project is to understand and document user and stakeholder needs, design and deliver revised content in an appropriate architecture, and define a long-term strategy for continuous improvement.<br></p><p><b>Mandatory travel to Newcastle is required 3 days per week.</b><br></p><h2>Key Responsibilities<br></h2><ul><li>Understand and benchmark the current content against standards and best practices.<br></li><li>Map and document current user journeys, validating them with internal and external stakeholders.<br></li><li>Define and document the approach to designing, testing, agreeing, and deploying revised content, including clear stakeholder roles and responsibilities.<br></li><li>Capture stakeholder insights and combine them with user research to establish design principles.<br></li><li>Redesign content based on best practice, accessibility, and user-centred design standards.<br></li><li>Agree the revised content with stakeholders and test it with a range of users.<br></li><li>Iterate content based on user research findings and other feedback.<br></li><li>Clearly articulate user needs and how content standards will be implemented.<br></li><li>Conduct detailed playback and seek agreement on new content with stakeholders.<br></li><li>Document lessons learned throughout the process.<br></li><li>Develop and agree a content strategy and governance process for future changes.<br></li><li>Deliver a complete handover to internal teams.<br></li></ul><h2>Skills and Experience<br></h2><ul><li>Strong experience working as a <b>Content Designer</b> in multidisciplinary digital teams.<br></li><li>Proven ability to create clear, concise, and accessible content that meets <b>GDS</b> and <b>GOV.UK</b> standards.<br></li><li>Experience with <b>user research and usability testing</b>, using insights to iterate content.<br></li><li>Ability to collaborate effectively with <b>stakeholders, product teams, and developers</b>.<br></li><li>Excellent communication skills to explain design decisions and gain buy-in.<br></li><li>Familiarity with <b>content management systems</b> and version control tools.<br></li><li>Experience working in <b>Agile</b> environments and contributing to sprint activities.<br></li></ul><h2>What We Value<br></h2><p>At Scrumconnect, diversity, inclusion, and accessibility are at the heart of what we do.<br></p><p>We welcome applications from people of all backgrounds and are proud to be a <b>Disability Confident</b> employer.<br></p><div><br></div><br>