Content Designer

📍 Job Overview

Job Title: Content Designer

Company: CYOS Solutions (on behalf of the Department of Employment and Workplace Relations - DEWR)

Location: Brisbane, Queensland, Australia (Hybrid/Remote considered)

Job Type: Contractor

Category: Government & Public Sector Operations / Content Strategy & Design

Date Posted: October 2, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid/Remote Considered (Must be able to work from an Australian major city office as part of a virtual team)

🚀 Role Summary

• Design, develop, and manage user-centric digital content for the Australian Government's Workforce Australia program, focusing on web and notification channels.

• Implement best practices in content strategy, UX writing, and accessibility standards (WCAG 2.1) to enhance participant understanding and engagement.

• Collaborate within agile, multidisciplinary teams, leveraging data and research to continuously improve content effectiveness and user experience.

• Provide expert advice to management and senior executives on content design principles and their application within government employment services.

📝 Enhancement Note: This role is a contract position with the Department of Employment and Workplace Relations (DEWR), a significant Australian Government entity. The focus is on operationalizing government policy through clear, accessible digital content for millions of Australians seeking employment. The hybrid/remote aspect requires flexibility and the ability to integrate with a virtual team based in major Australian cities.

📈 Primary Responsibilities

• Content Design & Development: Plan, write, edit, and structure complex, user-focused content for public and authenticated web environments, mobile apps, digital assistants, and notifications (email, SMS).

• Accessibility & Standards Compliance: Apply and champion Australian Government style guides, including WCAG 2.1, the Government Style Manual, and Digital Service Standards, ensuring all content is accessible and compliant.

• User-Centric Approach: Utilize evidence, data, and user research (e.g., Google Analytics, Google Search Console) to inform content decisions, optimize user journeys, and improve overall participant experience.

• Agile Project Collaboration: Work effectively within multidisciplinary teams in an agile project environment, utilizing tools like Azure Dev Ops for task management and participating in workshops for requirement development.

• Stakeholder Engagement & Consultation: Develop and maintain strong relationships with stakeholders at all levels, providing expert advice and consultation on content design and strategy.

• Content Strategy & Governance: Implement and maintain content patterns, style guides, and content strategies to ensure consistency, clarity, and effectiveness across all channels.

• Mentorship & Support: Provide guidance and support to content leads, channel leads, directors, and mentor less experienced staff within the Participant Content Team.

• Documentation & Reporting: Prepare necessary documentation, presentations, and talking points for various stakeholders, including senior executives.

📝 Enhancement Note: The responsibilities emphasize a blend of creative content development and rigorous adherence to government standards and operational requirements. The agile and multidisciplinary team context suggests a fast-paced, collaborative environment where adaptability and strong communication are key. The mentoring aspect indicates a need for leadership potential.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in a relevant communications field is desirable.

• Short courses in writing, content design, online accessibility, or user experience (UX) design are advantageous. Experience:

• Minimum of 5-10 years of professional experience in content design, UX writing, or a related field.

• Proven experience in writing, editing, structuring, and maintaining complex content that meets user needs.

• Demonstrated experience working within multidisciplinary teams in an agile project environment.

• Experience providing strategic advice to management and senior executives on content design. Required Skills:

• UX Writing & Content Design: Expertise in crafting clear, concise, and user-centered content for digital platforms.

• Accessibility Standards: Proficient application of WCAG 2.1, Government Style Manual, and Digital Service Standards.

• Communication & Stakeholder Management: Excellent written and verbal communication skills, with a proven ability to consult and manage stakeholders effectively at all levels.

• Agile Methodology: Experience working in an agile project environment and using tools like Azure Dev Ops for task management.

• Content Strategy: Ability to develop and implement content strategies, style guides, and content patterns.

• Data-Driven Decision Making: Ability to use evidence, data, and research (e.g., Google Analytics) to inform content improvements.

• Autonomy & Leadership: Ability to work autonomously, use initiative, and manage competing priorities; experience leading and managing staff is a plus.

Preferred Skills:

• Experience with content production and analysis software such as GatherContent, Google Analytics, and Google Search Console.

• Experience with HTML.

• Previous experience in system-related communications with a strategic communication approach.

• Experience with content for government employment programs or public sector initiatives.

📝 Enhancement Note: The requirement for experience in "writing, editing, structuring, and maintaining complex content that meets user needs" is a core operational competency for this role, emphasizing the need for a systematic