Consultor(a) Sênior UX/UI

📍 Job Overview

Job Title: Consultor(a) Sênior UX/UI

Company: EY

Location: São Paulo JK, SP, Brazil

Job Type: Full-time

Category: Design & User Experience Operations

Date Posted: September 02, 2026

Experience Level: Senior (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Lead innovation and digital transformation initiatives by designing and evolving digital products, services, and experiences for enterprise clients.

• Drive user-centered design processes through in-depth user research, journey mapping, and usability testing to identify and implement improvements.

• Develop and maintain comprehensive design assets, including wireframes, prototypes, and Design Systems, ensuring consistency, usability, and accessibility across web and mobile platforms.

• Collaborate closely with multidisciplinary teams, including Product Managers, Developers, and Business Specialists, to translate user insights and data into impactful design solutions and value propositions.

• Facilitate collaborative workshops using methodologies like Design Thinking and Design Sprints to foster ideation and validation of product and service concepts.

📝 Enhancement Note: This role is positioned as a Senior UX/UI Consultant within EY, a major professional services firm. The focus is on applying design expertise to client-facing projects involving innovation, customer experience, and digital transformation. The "operations" aspect here pertains to the systematic execution and management of design processes, research methodologies, and the development of scalable design systems that enable efficient and effective product delivery for EY's clients. The role requires a blend of strategic thinking, hands-on design execution, and strong client-facing consulting skills.

📈 Primary Responsibilities

• Spearhead client projects focused on innovation, customer experience enhancement, and digital transformation, ensuring alignment with business objectives and user needs.

• Conduct comprehensive user research, including interviews, surveys, usability testing, and behavioral analysis, to uncover insights and opportunities for product and service improvement.

• Design and create detailed user journey maps, service blueprints, information architectures, and omnichannel experience strategies to visualize and optimize customer interactions.

• Develop high-fidelity wireframes, interactive prototypes, and final UI designs for web and mobile applications, adhering to usability, accessibility, and brand consistency standards.

• Lead discovery, validation, and experimentation activities to inform product strategy and support data-driven decision-making throughout the product development lifecycle.

• Build, maintain, and evolve Design Systems to promote standardization, scalability, and efficient design asset management across multiple projects and teams.

• Facilitate impactful Design Thinking, co-creation, and ideation workshops with clients and internal teams to drive innovation and problem-solving.

• Foster strong collaborative relationships with cross-functional teams, including Product Managers, Developers, Architects, Service Designers, and Business Specialists, to ensure holistic project success.

• Translate complex user insights and quantitative data into actionable recommendations and innovative solutions that deliver measurable business value.

• Support the conceptualization and development of new products, services, and compelling value propositions for EY's client portfolio.

📝 Enhancement Note: The responsibilities clearly indicate a senior-level role involving client engagement, project leadership, and strategic design thinking. The emphasis on "discovery, validation, and experimentation" points to a proactive approach to problem-solving and product development, which is a hallmark of effective operations in design consulting. The requirement to "transform insights into recommendations and solutions" highlights the consultative aspect of the role, moving beyond pure design execution to strategic advisory.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Digital Design, Communication, Human-Computer Interaction, or a closely related field. Experience:

• 5-10 years of demonstrable experience in UX/UI Design for digital products and services, with a strong portfolio showcasing impactful projects.

• Proven track record in leading design initiatives from concept to implementation within client-facing or consulting environments.

• Experience in agile development environments, working closely with product and engineering teams. Required Skills:

• User Experience (UX) Design: Expertise in user research methodologies, persona development, journey mapping, information architecture, and interaction design.

• User Interface (UI) Design: Proficiency in creating visually appealing, intuitive, and consistent interfaces for web and mobile platforms.

• Prototyping & Wireframing: Skilled in using industry-standard tools to create interactive prototypes and detailed wireframes.

• Research & Testing: Experience conducting user interviews, usability testing, A/B testing, and analyzing qualitative and quantitative data.

• Design Systems: Experience in building, maintaining, and scaling Design Systems for consistency and efficiency.

• Methodologies: Strong understanding and practical application of Design Thinking, Design Sprints, Agile, and Lean UX principles.

• Collaboration Tools: Proficiency in Figma and Miro for design, prototyping, and collaborative ideation.

• Language Proficiency: Advanced English proficiency for effective communication with international clients and teams.

• Portfolio: A robust portfolio demonstrating a range of UX/UI design projects, problem-solving approaches, and delivered results.

Preferred Skills:

• AI-assisted Design Tools: Familiarity with emerging AI tools in design (e.g., Replit, Bolt, Lovable) to enhance efficiency and creativity.

• Motion Design: Basic understanding or experience in creating motion graphics for enhanced user engagement.

• Video Editing: Experience with video editing software for creating case studies or explainer content.

• Accessibility Standards: In-depth knowledge of WCAG guidelines and experience implementing accessible design solutions.

• Consulting Experience: Previous experience in a consulting firm or a similar client-facing advisory role.

• Innovation & Digital Transformation: Demonstrated experience in projects related to emerging technologies, digital strategy, or business transformation.

📝 Enhancement Note: The requirements emphasize a blend of technical design skills, strategic thinking, and consulting acumen. The "Senior" designation is supported by the 5-10 years of experience and the expectation of leading projects and facilitating workshops. The inclusion of AI-assisted design tools and Motion Design as preferred skills indicates EY's forward-looking approach to design innovation. Advanced English is crucial for a global consulting firm like EY.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Study Depth: Showcase at least 3-5 comprehensive case studies detailing the problem statement, your role and responsibilities, the design process followed (research, ideation, prototyping, testing), key challenges encountered, and the quantifiable impact or outcomes achieved.

• Process Visualization: Clearly illustrate user journey maps, wireframes, interactive prototypes, and final UI designs within your case studies, demonstrating the evolution of the design.

• Tool Proficiency Showcase: Highlight your expertise with Figma and Miro, potentially by including examples of complex file structures, collaborative board setups, or interactive prototype links.

• Design System Examples: If applicable, include examples or links to Design Systems you have contributed to or developed, emphasizing modularity, scalability, and governance.

• Problem-Solving Focus: Each case study should clearly articulate the problem you were solving and how your design decisions directly addressed it, showcasing strategic thinking beyond aesthetic execution.

Process Documentation:

• Methodology Clarity: Clearly articulate the design methodologies (e.g., Design Thinking, Agile, Lean UX) used in your projects, explaining why specific approaches were chosen for particular challenges.

• Research & Validation: Provide evidence of user research activities and validation processes, such as user testing reports, survey results, or usability study findings, demonstrating a data-driven approach.

• Collaboration & Iteration: Illustrate how you collaborated with cross-functional teams (Product, Engineering, Business) and how feedback was incorporated into iterative design improvements.

• Impact Metrics: Quantify the impact of your design work using relevant metrics (e.g., conversion rate increases, task completion time reduction, user satisfaction scores, adoption rates).

📝 Enhancement Note: For a senior consulting role, the portfolio is critical. EY will expect to see not just design outputs but a clear demonstration of strategic thinking, process adherence, problem-solving capabilities, and measurable impact. The emphasis on "quantifiable impact" and "process visualization" is key for consulting roles where demonstrating ROI and methodological rigor is paramount.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for Senior UX/UI Consultants in São Paulo, Brazil, with 5-10 years of experience in a major consulting firm like EY, the estimated annual salary range is likely between R$ 120,000 to R$ 180,000. This range can vary significantly based on specific project demands, individual negotiation, and performance.

• Methodology: This estimate is derived from analyzing salary data for UX/UI Design roles, Senior Consultant positions, and consulting industry compensation in major Brazilian cities like São Paulo, considering the cost of living and the demand for specialized digital transformation skills. Data from platforms like Glassdoor, LinkedIn Salary, and local recruitment agencies specializing in tech and consulting were reviewed.

Benefits:

• Comprehensive Health Coverage: Includes medical and dental insurance plans.

• Family Support: Childcare assistance (Auxílio creche).

• Lifestyle & Wellness: Access to Gympass/Wellhub for fitness and well-being, Birthday day off.

• Financial & Professional Development: Educational incentives, Profit Sharing (PLR), Private pension plan, and an exclusive EY benefits and discounts platform.

• Daily Convenience: Food vouchers (Vale Alimentação) and/or Transportation vouchers (Vale Transporte).

• Additional Perks: Numerous other benefits and initiatives designed to support employee well-being and professional growth.

Working Hours:

• Standard full-time workweek, typically around 40 hours, with potential for flexibility depending on project needs and client demands. EY often promotes a hybrid work environment, but this specific role is listed as on-site, suggesting a primary expectation of working from the São Paulo JK office.

📝 Enhancement Note: The salary estimation is based on general market data for senior-level consulting roles in Brazil. EY is known for offering a competitive benefits package, and the listed items are standard for large professional services firms. The on-site requirement for this role is noted, which may influence the daily work structure compared to hybrid or remote positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services (Consulting, Assurance, Tax, Strategy, Transactions, and Law). EY operates globally, providing a wide range of advisory and execution services to businesses across virtually all sectors.

Company Size: EY is one of the "Big Four" accounting firms, employing over 400,000 people worldwide. This signifies a large, established, and resource-rich organization with extensive global reach and a structured corporate environment.

Founded: Ernst & Young was formed in 1989 by the merger of Ernst & Whinney and Arthur Young. The legacy firms trace their origins back to the mid-19th century, indicating a deep history and a strong foundation in professional services.

Team Structure:

• Operations Team: This role is part of EY's broader consulting practice, likely within a digital transformation, customer experience, or innovation advisory team. The team will comprise consultants with diverse specializations (UX/UI, Service Design, Strategy, Technology, Data Analytics).

• Reporting Structure: Senior Consultants typically report to Managers or Senior Managers, who in turn report to Directors and Partners. The structure is hierarchical but emphasizes collaboration and knowledge sharing across levels.

• Cross-functional Collaboration: Expect to work closely with project managers, business analysts, technology consultants, data scientists, and subject matter experts from various EY service lines, as well as client-side teams.

Methodology:

• Data-Driven Insights: EY emphasizes a data-driven approach to consulting, utilizing analytics and research to inform strategies and solutions.

• Client-Centric Solutions: The core methodology revolves around understanding client challenges deeply and co-creating tailored solutions that deliver tangible business value and sustainable growth.

• Agile & Lean Practices: While EY has traditional consulting frameworks, there's a strong adoption of agile and lean principles for project execution, especially in digital transformation and product development initiatives.

Company Website: https://www.ey.com/pt_br

📝 Enhancement Note: EY's culture is characterized by professionalism, a commitment to quality, and a focus on client success. As a global leader, it offers significant opportunities for professional development and exposure to diverse industries and complex business challenges. The "operations" aspect within EY is about the systematic delivery of consulting services, managing client engagements, and leveraging best practices across a vast network of professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is a "Consultor(a) Sênior UX/UI," indicating a senior individual contributor or a potential lead within project teams. It sits above entry-level and mid-level designer roles, requiring independent work, strategic input, and the ability to guide less experienced team members. The scope includes managing design aspects of complex client projects and contributing to business development efforts.

Reporting Structure: You will likely report to a Manager or Senior Manager within EY's consulting practice. This manager will oversee your project assignments, performance, and career development. Collaboration with project leads, client stakeholders, and fellow team members is essential.

Operations Impact: As a Senior UX/UI Consultant, your impact will be measured by your ability to:

• Significantly improve client customer experiences, leading to increased customer satisfaction, loyalty, and conversion rates.

• Drive digital transformation initiatives that enhance operational efficiency, streamline processes, and foster innovation for clients.

• Contribute to the development of new products and services that create competitive advantages and revenue streams for clients.

• Build strong client relationships, positioning EY as a trusted advisor for future engagements.

• Mentor and develop junior design talent within EY's teams. Growth Opportunities:

• Specialization: Deepen expertise in specific areas like AI in Design, Accessibility, Service Design, or specialized industry domains.

• Leadership Development: Progress to Manager, Senior Manager, and Partner roles, taking on greater client leadership, team management, and business development responsibilities.

• Cross-functional Skill Acquisition: Gain exposure to strategy, technology, data analytics, and business consulting through diverse project assignments.

• Global Mobility: Opportunities to work on international projects or relocate to other EY offices globally.

• Continuous Learning: Access to EY's extensive training programs, certifications, and knowledge-sharing platforms.

📝 Enhancement Note: The career path at EY is structured and offers clear progression for high performers. A Senior Consultant is expected to take on more complex challenges, develop leadership qualities, and contribute to the firm's growth. The emphasis on client impact and continuous learning aligns with the career development expectations in top-tier consulting firms.

🌐 Work Environment

Office Type: EY operates primarily with a professional office environment, often featuring modern, collaborative workspaces designed to facilitate teamwork and client meetings. Given the "on-site" designation, you will be expected to work from the EY office in São Paulo JK.

Office Location(s): The role is based in São Paulo JK, a prominent business district in São Paulo, Brazil. This location offers accessibility and proximity to other major businesses and amenities.

Workspace Context:

• Collaborative Spaces: The office will likely include meeting rooms, project war rooms, and open areas designed for team collaboration and brainstorming.

• Technology & Tools: Access to EY's standard IT infrastructure, including high-speed internet, secure networks, and potentially specialized design hardware or software licenses beyond what's listed.

• Team Interaction: Frequent opportunities for face-to-face interaction with colleagues, managers, and potentially clients, fostering a dynamic and engaging work atmosphere.

Work Schedule:

• A typical full-time schedule, usually around 40 hours per week. However, consulting roles, especially client-facing ones, often require flexibility to meet project deadlines and client needs, which may involve extended hours or weekend work during critical phases. The on-site nature suggests a predictable office presence, but project demands will dictate the daily rhythm.

📝 Enhancement Note: The on-site requirement in a major business hub like São Paulo JK suggests a traditional, yet modern, consulting office environment. The expectation for flexibility in hours is standard for senior consulting roles where client success and project delivery are paramount.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio by a recruiter or hiring manager to assess basic qualifications and experience.

• Technical Interview(s): In-depth discussions focusing on your UX/UI expertise, design process, problem-solving skills, and experience with specific tools and methodologies. Expect scenario-based questions and discussions about your portfolio case studies.

• Case Study Presentation: You will likely be asked to present one or more of your portfolio case studies in detail, explaining your approach, decisions, and impact. This is a crucial part of assessing your communication, strategic thinking, and design rationale.

• Behavioral & Cultural Fit Interview: Questions designed to understand your work style, collaboration skills, ability to handle pressure, and alignment with EY's values and culture.

• Final Interview: Potentially with a senior leader (Manager, Director) to discuss your overall fit, career aspirations, and potential contribution to the firm.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects that showcase a range of skills and problem-solving capabilities. Tailor your selection to highlight experience in innovation, digital transformation, and client-facing work.

• Tell a Story: For each case study, clearly articulate the narrative: the problem, your role, the process, the challenges, your solutions, and the measurable outcomes. Focus on why you made certain decisions.

• Demonstrate Process: Visually showcase your design process – from initial research and ideation to wireframing, prototyping, testing, and final UI. Use annotated screenshots and clear explanations.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success of your designs. This is critical for consulting roles.

• Highlight Collaboration: Explain how you worked with cross-functional teams and stakeholders.

• Tool Proficiency: Be prepared to discuss your proficiency with Figma, Miro, and any other relevant tools, possibly through live screen-sharing or by providing links to interactive prototypes.

Challenge Preparation:

• Design Exercise: You might be given a hypothetical design challenge or a simplified version of a real client problem to solve within a given timeframe. Prepare to think critically, articulate your assumptions, and outline your approach.

• Business Acumen: Be ready to discuss how design contributes to business goals and ROI, especially in the context of digital transformation and innovation projects.

• Consulting Mindset: Practice articulating your thoughts clearly and concisely, demonstrating an ability to break down complex problems, and showing confidence in your recommendations.

📝 Enhancement Note: The interview process at EY for a senior consulting role will be rigorous. The portfolio presentation is a key component, so candidates should invest significant time in preparing it. Expect questions that probe not just design skills but also strategic thinking, business acumen, and consulting capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaborative design work. Expect advanced usage, including component libraries and complex auto-layout.

• Miro: Critical for collaborative workshops, brainstorming, journey mapping, information architecture, and agile planning. Proficiency in creating structured and insightful boards is expected.

• Design & Prototyping Tools: Beyond Figma, familiarity with other tools like Sketch, Adobe XD, InVision, or Axure may be beneficial.

• AI-assisted Design Tools (Preferred): Awareness and potential experience with tools that leverage AI for design tasks, such as Replit, Bolt, or Lovable, are considered a plus.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, Mixpanel, or Amplitude for understanding user behavior and tracking conversion metrics.

• A/B Testing Tools: Experience with platforms like Optimizely, VWO, or Google Optimize for experimentation and data-driven optimization.

• Data Visualization Tools: Basic understanding of how to interpret data presented in dashboards from tools like Tableau or Power BI, to inform design decisions.

CRM & Automation:

• CRM Systems: While not a primary design tool, understanding how UX/UI design integrates with CRM platforms (e.g., Salesforce) and impacts customer journeys managed within them is valuable.

• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for agile project tracking and workflow management.

• Integration Tools: Awareness of how digital products integrate with broader technology stacks.

📝 Enhancement Note: EY will expect proficiency in core design tools like Figma and Miro. The "preferred" mention of AI-assisted tools signals an interest in candidates who are exploring and adopting new technologies to enhance design efficiency and innovation. Understanding how design integrates with analytics, CRM, and project management tools is crucial for a consulting role that bridges design with business outcomes.

👥 Team Culture & Values

Operations Values:

• Client Focus: A paramount value is delivering exceptional service and tangible results for clients, ensuring their success and building long-term partnerships.

• Integrity: Upholding the highest ethical standards in all dealings, fostering trust with clients, colleagues, and stakeholders.

• Teamwork: Emphasizing collaboration, mutual respect, and shared responsibility to achieve collective goals. Diversity and inclusion are actively promoted.

• Excellence: A commitment to continuous improvement, high-quality work, and pushing boundaries to deliver innovative and impactful solutions.

• Data-Driven Decision Making: Valuing insights derived from data and research to inform strategies and design choices, ensuring effectiveness and measurable impact.

Collaboration Style:

• Cross-functional Integration: EY fosters a highly collaborative environment where designers work closely with consultants from strategy, technology, data, and business domains to deliver comprehensive solutions.

• Feedback Culture: An open environment where constructive feedback is encouraged and exchanged at all levels to drive continuous improvement in design and project execution.

• Knowledge Sharing: A strong emphasis on sharing best practices, learnings, and expertise across teams and geographies through internal platforms, training, and communities of practice.

📝 Enhancement Note: EY's culture is deeply rooted in its professional services heritage, emphasizing client success, integrity, and collaboration. For a UX/UI consultant, this means being adept at working within diverse teams, communicating effectively with various stakeholders, and always prioritizing the client's business objectives while advocating for user-centered design principles.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively advocating for user-centered design while ensuring solutions align with client business objectives, technical constraints, and budget limitations.

• Managing Stakeholder Expectations: Navigating complex client organizations with diverse priorities and perspectives, ensuring buy-in and alignment throughout the design process.

• Rapidly Evolving Technology: Staying abreast of emerging design tools, AI applications, and digital trends to maintain a competitive edge and offer innovative solutions.

• Project Ambiguity: Tackling projects with unclear requirements or evolving scopes, requiring strong problem-solving skills and the ability to define clarity.

Learning & Development Opportunities:

• EY Badges & Certifications: Access to EY's extensive internal training programs and opportunities to earn external certifications in design, agile, and consulting.

• Global Communities of Practice: Participation in EY's global design and digital transformation communities to share knowledge, learn from peers, and stay updated on industry best practices.

• Mentorship Programs: Opportunities to be mentored by experienced leaders within EY and to mentor junior team members, fostering leadership development.

• Exposure to Diverse Industries: Working on projects for clients across various sectors (e.g., financial services, healthcare, technology, retail) provides broad industry knowledge and a versatile skill set.

📝 Enhancement Note: The consulting environment at EY presents unique challenges that foster significant professional growth. The ability to adapt, learn continuously, and manage complex stakeholder relationships are key to thriving and advancing within the firm. The structured growth opportunities are designed to support a robust career trajectory.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements in a design project. How did you resolve it?" (Focus on communication, negotiation, and compromise skills.)

• "How do you approach a new project where the user needs are not clearly defined? Walk me through your discovery process." (Highlight your research methodologies, user empathy, and problem-framing abilities.)

• "Imagine a client wants to implement AI in their customer service. What UX considerations would you prioritize, and how would you validate your approach?" (Demonstrate understanding of AI's UX implications and validation strategies.) Company & Culture Questions:

• "Why EY? What attracts you to consulting, and specifically to our digital transformation practice?" (Research EY's values, recent projects, and their approach to digital services. Connect your skills to their mission.)

• "How do you ensure your design solutions deliver measurable business value for clients?" (Prepare specific examples from your portfolio that demonstrate ROI or business impact.)

• "Describe a challenging team collaboration experience and how you navigated it." (Focus on your interpersonal skills, conflict resolution, and teamwork approach.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, begin with the business/user problem, clearly state your role and contributions, detail your design process, explain key decisions and challenges, and conclude with the outcomes and learnings.

• Visual Storytelling: Use high-quality visuals (wireframes, mockups, prototypes) to illustrate your process. Annotate key elements and explain the rationale behind them.

• Focus on Impact: Quantify results whenever possible (e.g., "increased conversion by X%", "reduced task completion time by Y%"). If exact numbers aren't available, discuss the intended impact and how success would be measured.

• Be Ready for Deep Dives: Anticipate detailed questions about your design decisions, research methods, and tool usage. Be prepared to defend your choices with logic and data.

• Showcase Collaboration: Explain how you worked with developers, product managers, and other stakeholders.

📝 Enhancement Note: Preparing for EY interviews requires demonstrating not only design expertise but also strategic thinking, consulting skills, and a results-oriented mindset. The portfolio presentation is your chance to showcase your end-to-end design process and its impact on business objectives.

📌 Application Steps

To apply for this Senior UX/UI Consultant position:

• Submit Your Application: Complete the online application form on the EY Careers website, ensuring all fields are accurately filled.

• Tailor Your Resume: Optimize your resume to highlight your 5-10 years of UX/UI design experience, specific achievements in digital transformation and innovation projects, proficiency with Figma and Miro, and advanced English skills. Use keywords from the job description.

• Curate Your Portfolio: Prepare a digital portfolio (PDF or website) that showcases 3-5 strong case studies. Focus on demonstrating your end-to-end design process, problem-solving skills, collaboration, and quantifiable impact. Ensure it's easily accessible and visually compelling.

• Practice Your Presentation: Rehearse presenting your portfolio case studies. Be ready to articulate your design rationale, process, and the business value you delivered. Practice answering common interview questions related to consulting, design strategy, and user experience.

• Research EY: Familiarize yourself with EY's consulting services, digital transformation offerings, recent client work, and company values. Understand how your skills and experience align with EY's mission and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.