Certified Framer

📍 Job Overview

Job Title: Certified Framer

Company: Michaels Stores

Location: Fleming Island, Florida, United States

Job Type: Part-time

Category: Retail Operations / Creative Services

Date Posted: September 14, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through expert custom framing consultations and solutions.

• Maintain operational excellence in store presentation, including merchandising and stock management.

• Uphold company standards for safety, compliance, and customer service in a retail environment.

• Operate specialized framing equipment and tools with proficiency and adherence to safety protocols.

• Contribute to a positive team dynamic and assist with various store operational tasks as needed.

📝 Enhancement Note: This role is positioned as an entry-level opportunity within Michaels Stores, focusing on custom framing services. While it requires specific technical skills related to framing, the emphasis on customer relationship building and general retail operations suggests a blend of specialized craft and customer-facing responsibilities. The "Certified Framer" title implies a need for training or demonstrated proficiency in framing techniques, even at an entry level.

📈 Primary Responsibilities

• Build strong customer relationships by actively engaging them, understanding their needs, and providing expert advice on custom framing solutions.

• Execute custom framing orders with a high degree of quality, precision, and adherence to production timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment.

• Deliver exceptional customer service by acknowledging all customers, assisting with product location, offering solutions, and ensuring a well-merchandised and fully stocked store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, requirements, policies, and standards.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and operational budgets.

• Operate the cash register and execute cash handling procedures according to established standards.

• Support company-wide shrink and safety programs through diligent observation and adherence to protocols.

• Interact with colleagues and customers in an accepting, respectful, and positive manner, even in challenging situations.

• Assist with the execution of Omni-channel processes, ensuring a seamless customer experience across all platforms.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer engagement and operational execution within the framing department and broader store. The mention of "Elevated ABC Deliver" suggests a specific sales methodology focused on building relationships and delivering value. Emphasis on SOPs and safety programs indicates a structured operational environment.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong understanding of basic math and measurement is essential for framing accuracy.

Experience: 0-2 years of experience in a customer-facing role or a hands-on craft environment.

Required Skills:

• Basic computer skills for order processing and potential system navigation.

• Proficient measuring skills to ensure accurate framing dimensions.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with a passion for helping customers.

• Ability to build rapport and lasting relationships with customers.

• Understanding and adherence to Standard Operating Procedures (SOPs).

• Basic cash handling and transaction processing skills.

• Physical stamina for standing, bending, lifting, and carrying in a retail environment. Preferred Skills:

• Previous retail experience, particularly in a sales or customer advisory capacity.

• Experience in selling products or services, demonstrating an ability to influence purchasing decisions.

• Familiarity with merchandising principles and visual display standards.

• Experience with inventory management or stock replenishment processes.

• Basic knowledge of art, design, or framing techniques.

📝 Enhancement Note: The "Certified Framer" title suggests that while formal education may not be required, a demonstrated aptitude and willingness to learn specific framing techniques and equipment operation are key. The emphasis on "basic" skills implies a structured training program will be provided, making it suitable for individuals looking to enter the field.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to prepare examples demonstrating:
  • Customer Interaction: Scenarios or descriptions of how they have successfully engaged customers, understood needs, and provided solutions.
  • Problem-Solving: Instances where they have overcome challenges in a customer service or operational setting.
  • Attention to Detail: Examples showcasing precision and accuracy in tasks, particularly relevant to crafting or assembly.
  • Adaptability: Situations demonstrating flexibility in handling various tasks or customer requests.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and willingness to follow established processes, including:
  • Workflow Adherence: Demonstrating an understanding of following sequential steps for order fulfillment and customer service.
  • Safety Protocols: Articulating the importance of safety procedures in operating equipment and maintaining a work environment.
  • Merchandising Standards: Showing an ability to maintain visual appeal and organization in retail displays.

📝 Enhancement Note: For an entry-level role like Certified Framer, a traditional portfolio showcasing completed framing projects might not be expected. Instead, the focus will likely be on demonstrating foundational skills and a proactive approach to learning and following established operational processes. Interview questions will likely probe for behavioral examples that illustrate these capabilities.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail roles with specialized skills in entry-level positions in Fleming Island, FL, the estimated hourly wage is between $12.00 - $16.00. This range accounts for the required technical skills in framing and customer service expectations.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage (eligibility may vary based on hours worked)

• Dental coverage (eligibility may vary based on hours worked)

• Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: This is a part-time position. The total weekly hours are expected to be around 40, distributed across nights, weekends, and early mornings to meet store operational needs. Flexibility in scheduling is important.

📝 Enhancement Note: The salary estimate is based on publicly available data for similar retail positions in the Fleming Island, FL area, considering the specific skill set of a Certified Framer and the part-time nature of the role. Benefits listed are comprehensive and common for retail positions, though eligibility for health-related benefits often depends on average weekly hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts Supplies)

Company Size: Large (over 10,000 employees)

Founded: 1973

Company Description: Michaels is a leading retailer of arts, crafts, and framing products in North America, dedicated to inspiring creativity and celebration. With over 1,300 stores, they aim to be the go-to destination for all creative needs.

Team Structure:

• The Certified Framer will be part of a store-level team, likely reporting to a Framing Department Manager or Store Manager.

• They will collaborate closely with other sales associates, department specialists, and potentially visual merchandisers.

• Cross-functional collaboration will involve assisting customers across different departments and supporting store-wide initiatives. Methodology:

• Data-Driven Customer Engagement: Utilizing customer interactions to drive sales and build loyalty, as indicated by "Elevated ABC Deliver."

• Process Standardization: Adherence to SOPs ensures consistency in operations, customer experience, and safety across all locations.

• Efficiency and Productivity: Focus on completing orders accurately and on time, managing stock, and participating in operational tasks like truck unloads and stocking.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within the highly competitive arts and crafts retail sector, where customer experience and product availability are paramount. The company culture likely emphasizes creativity, customer service, and operational efficiency. The store-level team structure is typical for large retail organizations.

📈 Career & Growth Analysis

Operations Career Level: This role is at an Entry-Level within the retail operations and customer engagement spectrum. It provides foundational experience in customer service, sales, and specialized craft execution.

Reporting Structure: The Certified Framer typically reports to a Framing Department Manager, Assistant Store Manager, or Store Manager, depending on the store's organizational structure.

Operations Impact: The Certified Framer directly impacts store revenue through custom framing sales and indirectly through exceptional customer service that drives repeat business and positive word-of-mouth. They also contribute to operational efficiency by maintaining department standards and assisting with general store tasks.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, potentially leading to senior framing roles or specialized design positions.

• Retail Management: Potential to advance into supervisory or management roles within Michaels stores (e.g., Department Manager, Assistant Store Manager, Store Manager) by demonstrating leadership, operational acumen, and sales performance.

• Cross-Functional Development: Gaining experience in various store functions (e.g., merchandising, inventory, customer assistance) can open doors to other retail operations roles.

📝 Enhancement Note: The growth path for a Certified Framer is primarily within the retail store environment. Success in this role can lead to further responsibilities in managing departments or overseeing store operations. The company's stated purpose of "fueling the joy of creativity" suggests opportunities for roles that blend creative passion with business objectives.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): The role is based at the Michaels store located at 1993 East West Pkwy, Fleming Island, FL.

Workspace Context:

• The primary workspace includes the retail sales floor, the framing department (which contains specialized equipment like a glass cutter and heat press), and stock rooms.

• The environment is customer-facing, requiring constant interaction with the public.

• While most public areas are climate-controlled, some stock rooms may not be.

• Potential for some outdoor work during truck unloads or when retrieving shopping carts.

Work Schedule: The role requires flexibility, with work hours including nights, weekends, and early mornings to cover store operating hours and meet business needs. This is a part-time position.

📝 Enhancement Note: The work environment is dynamic and customer-centric, demanding adaptability and a positive attitude. The framing shop itself involves hands-on work with tools and materials, requiring a focus on safety and precision.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• Phone/Video Interview: A preliminary discussion to gauge customer service skills, understanding of the role, and basic technical aptitude.

• In-Person Interview: This will likely involve meeting with the store manager or department lead, assessing personality fit, customer engagement style, and basic operational understanding. You may be asked to demonstrate measuring skills or discuss how you would handle specific customer scenarios.

• Practical Assessment (Potential): While not explicitly stated, a brief hands-on demonstration of operating framing equipment or a measuring task could be part of the assessment to verify required skills.

• Final Offer: Based on overall assessment of skills, experience, and cultural fit.

Portfolio Review Tips:

• Since a formal portfolio is not expected, focus on preparing concrete examples from past experiences (retail, customer service, or even hobbies involving precision) that demonstrate:

  • Customer Engagement: How you build rapport and solve customer problems.
  • Attention to Detail: How you ensure accuracy in tasks.
  • Teamwork: How you collaborate with others.
  • Adaptability: How you handle varied tasks and unexpected situations.

• Be ready to discuss your interest in framing and creativity. Challenge Preparation:

• Customer Scenarios: Prepare to answer questions like, "How would you handle a customer who is unhappy with their framing order?" or "How would you upsell a customer on a premium framing option?"

• Operational Questions: Be ready to discuss your understanding of safety procedures, merchandising, and inventory management.

• Technical Aptitude: Be prepared to discuss your comfort level with operating tools and following instructions for equipment usage.

📝 Enhancement Note: The interview process for this role will likely be behavior-based, focusing on how candidates have handled past situations to predict future performance. Demonstrating enthusiasm for Michaels' mission and a willingness to learn are crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools including mat cutters, glass cutters, underpinner/staplers, and heat presses for mounting.

• Measuring Tools: Rulers, tape measures, and potentially specialized measuring devices.

• Cash Register/POS System: For processing transactions, returns, and customer orders.

• Basic Computer: For accessing order systems, employee portals, and potentially basic data entry.

Analytics & Reporting:

• While not directly managing analytics, understanding that performance is tracked through sales data, order volume, and customer feedback is beneficial. CRM & Automation:

• The POS system likely has basic CRM functionalities for tracking customer orders and purchase history.

• Omni-channel processes might involve basic integration with online order systems.

📝 Enhancement Note: Proficiency with specialized framing tools is a core requirement. Familiarity with retail POS systems is highly advantageous. The company likely utilizes internal systems for order management and employee resources.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality products.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression in both products and team interactions.

• Teamwork & Respect: Fostering a collaborative and inclusive environment where all team members are valued and respected.

• Integrity & Accountability: Upholding company standards, ethical practices, and taking ownership of responsibilities.

• Efficiency & Quality: Striving for accuracy and timeliness in all tasks, from framing to store operations.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist each other across different departments to ensure smooth store operations and optimal customer service.

• Open Communication: Encouraging clear and respectful communication to resolve issues and share information.

• Learning & Development: A culture that supports learning new skills, especially within the framing department, and sharing knowledge.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational excellence. Team members are expected to be both customer-centric and supportive of their colleagues, contributing to a positive and productive work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order fulfillment, and general store duties simultaneously.

• Customer Expectations: Managing diverse customer needs and expectations regarding custom framing, including budget, design, and turnaround time.

• Technical Skill Development: Mastering the operation of framing equipment and techniques to produce high-quality results consistently.

• Physical Demands: The role requires standing for long periods, lifting, and repetitive motions, which can be physically demanding.

Learning & Development Opportunities:

• Framing Certification & Training: Michaels likely provides comprehensive training to achieve "Certified Framer" status, covering techniques, equipment, and design principles.

• Sales & Customer Service Training: Opportunities to enhance skills in consultative selling, relationship building, and conflict resolution.

• Cross-Training: Potential to learn about other departments within the store, broadening retail operational knowledge.

• Career Advancement: As mentioned, pathways exist for growth into leadership roles within Michaels' extensive retail network.

📝 Enhancement Note: This role offers a solid entry point into the creative retail sector, providing tangible skills in custom framing and customer service, with clear avenues for professional growth within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Focus: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is indecisive about their framing choices?" "What does excellent customer service mean to you in a retail setting?"

• Technical Aptitude: "What is your experience with measuring tools or operating equipment?" "How do you ensure accuracy in your work?" "What interests you about custom framing?"

• Operational Awareness: "How do you prioritize tasks when you have multiple demands?" "What is your understanding of store safety protocols?"

Company & Culture Questions:

• "What do you know about Michaels and our mission?" "Why are you interested in working for Michaels?" "How do you contribute to a positive team environment?" "What are your thoughts on creativity and art?" Portfolio Presentation Strategy:

• Prepare to verbally walk through specific examples from your past that highlight:

  • Problem/Solution: A challenge you faced and how you resolved it.
  • Customer Interaction: A positive customer experience you facilitated.
  • Attention to Detail: A task where precision was critical.

• Be ready to discuss your interest in Michaels and the framing role, demonstrating your understanding of the company's values and your enthusiasm for creativity.

📝 Enhancement Note: Focus on demonstrating a positive attitude, a strong work ethic, a customer-centric mindset, and a genuine interest in the creative aspect of the role. Be ready to provide specific, STAR-method (Situation, Task, Action, Result) examples.

📌 Application Steps

To apply for this Certified Framer position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of 30 customers per shift").

• Portfolio Preparation: While not a formal portfolio, prepare 2-3 specific examples from past work or life experiences that demonstrate your customer service skills, attention to detail, and problem-solving abilities. Be ready to discuss these in an interview.

• Interview Practice: Rehearse answers to common interview questions focusing on customer service, teamwork, and your interest in Michaels and custom framing. Practice articulating your experiences using the STAR method.

• Company Research: Visit the Michaels website to understand their mission, values, and product offerings. Familiarize yourself with the specific store location and its services.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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