BANAMEX- Analista UX

📍 Job Overview

Job Title: BANAMEX - Analista UX

Company: Citi

Location: Ciudad de México, Mexico

Job Type: Full-time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: September 18, 2026

Experience Level: Intermediate (2-5 years)

Remote Status: On-site (Hybrid potential implied by role description)

🚀 Role Summary

• This role focuses on the research, analysis, and design of digital products and systems within the financial services sector.

• The Analista UX will collaborate closely with Product and Technology teams to create intuitive and user-centered digital experiences for internal and external clients.

• Key activities include user research, information architecture definition, journey mapping, wireframing, prototyping, and high-fidelity design.

• The position requires a strong understanding of design principles, usability best practices, and accessibility standards (ADA/WCAG).

📝 Enhancement Note: While the job title is "Analista UX" and the description focuses on UX design, the company is Citi, a major financial institution. This suggests the role will involve designing digital banking products and services, requiring an understanding of financial workflows and client needs in that specific industry. The "Hybrid" work arrangement is inferred from the general industry trend and the mention of digital product development, though not explicitly stated.

📈 Primary Responsibilities

• Conduct user research and stakeholder interviews to gather project requirements and understand user needs.

• Define Information Architecture (IA), map user journeys, and develop personas to guide design decisions.

• Utilize available metrics and data analytics to inform and validate design choices.

• Collaborate with Product Managers, Business Analysts, and Development teams to co-create innovative solutions.

• Perform usability testing to validate design concepts and identify areas for improvement.

• Create wireframes, interactive prototypes, and high-fidelity designs using industry-standard tools.

• Adhere to and contribute to the approved design system, ensuring consistency across digital products.

• Ensure all designs comply with ADA/WCAG standards for accessibility.

• Prepare and deliver detailed design specifications for development teams, ensuring accurate implementation.

• Provide ongoing UX support to development teams, conducting regular design review checkpoints.

• Stay current with emerging UX practices, design trends, and new tools.

• Support junior team members and contribute positively to the team's knowledge sharing and community of practice.

• Proactively identify and communicate potential risks related to project timelines or design quality, escalating as necessary.

📝 Enhancement Note: The core responsibilities emphasize a full-cycle UX design process, from discovery and research to implementation support. The inclusion of "Participate in meetings with users, clients, product sponsors and technology" and "appropriately assess risk" indicates a need for strong communication, stakeholder management, and business acumen beyond pure design execution.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree or equivalent experience in a relevant field such as Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related discipline. Experience:

• 2 to 5 years of progressive experience in User Experience (UX) design, digital product design, or a related role.

• Proven track record of contributing to the design and delivery of digital products. Required Skills:

• Proficiency in professional design and prototyping tools (e.g., Sketch, Figma, AdobeXD, Axure, InVision).

• Strong understanding of UX research methodologies (e.g., user interviews, usability testing, surveys).

• Expertise in defining Information Architecture, user flows, and user journeys.

• Ability to create wireframes, interactive prototypes, and high-fidelity mockups.

• Knowledge of accessibility standards, specifically ADA/WCAG compliance.

• Solid analytical and problem-solving skills with a keen attention to detail.

• Excellent written and oral communication skills, with the ability to articulate design decisions clearly.

• Familiarity with HTML/CSS development principles for understanding technical feasibility. Preferred Skills:

• Experience within the banking or financial services industry.

• Familiarity with design systems and their application.

• Experience with data analysis tools to support design decisions.

• Understanding of agile development methodologies.

📝 Enhancement Note: The requirement for HTML/CSS skills, while not for development, indicates the company values designers who understand front-end implementation constraints, facilitating better collaboration with developers and more realistic design solutions. The "Keen interest in, or knowledge of, banking or finance" is a significant preference that candidates should highlight.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a range of UX design projects, demonstrating the end-to-end design process.

• Projects should highlight problem identification, user research, ideation, wireframing, prototyping, and final design outputs.

• Include case studies that detail the specific challenges, your role, the methodologies used, and the impact of your designs.

• Demonstrate proficiency in using industry-standard design tools (Sketch, Figma, AdobeXD, Axure, InVision) within project examples.

• Showcase understanding of user-centered design principles and how they were applied to achieve project goals. Process Documentation:

• Ability to document user research findings, IA maps, user journeys, and design specifications clearly and concisely.

• Experience in creating detailed handover documents for development teams.

• Evidence of using metrics and data to inform and validate design processes and outcomes.

• Examples of how you have contributed to or utilized a design system effectively.

📝 Enhancement Note: For a UX role at a financial institution like Citi, the portfolio should emphasize projects that demonstrate the ability to handle complex user flows, data visualization, security considerations, and regulatory compliance within digital banking products. Quantifiable impact (e.g., improved conversion rates, reduced support tickets, increased user satisfaction scores) is crucial.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for an Intermediate UX Analyst (2-5 years of experience) in Mexico City, the estimated annual salary range is MXN $450,000 - $750,000. This range is an estimate and can vary based on specific qualifications, experience, and performance during the interview process. Benefits:

• Comprehensive health insurance (medical, dental, vision) covering employees and potentially dependents.

• Retirement savings plan (e.g., pension fund contributions).

• Paid time off, including vacation days, public holidays, and sick leave.

• Professional development opportunities, including training, workshops, and conference attendance.

• Employee assistance programs offering confidential counseling and support services.

• Potential for performance-based bonuses or incentives.

• Access to Citi's global network and resources. Working Hours:

• Standard full-time working hours are typically 40 hours per week.

• While on-site presence is expected, there may be flexibility for hybrid work arrangements, subject to team and company policy.

• Adherence to project deadlines and occasional extended hours may be required during critical project phases.

📝 Enhancement Note: The salary range is an estimation based on research for similar roles in Mexico City, considering the industry (financial services), company size (large multinational), and experience level. Benefits are standard for large corporations like Citi.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking. Citi operates globally, offering a wide range of financial products and services, including consumer banking, corporate banking, and investment banking. This role is within the BANAMEX division in Mexico.

Company Size: Citi is a very large, multinational financial institution with tens of thousands of employees globally. This means access to extensive resources, established processes, and a structured corporate environment.

Founded: 1812. Citi has a long and rich history, emphasizing stability, trust, and innovation in the financial sector.

Team Structure:

• The UX Design Group likely consists of multiple UX professionals (designers, researchers, content strategists) who support various product and technology teams.

• This role is part of the "Digital Design Engineering" job family within the broader "Technology" group.

• Collaboration is expected with Product Managers, Business Analysts, Software Engineers, and other stakeholders across different business units. Methodology:

• The team likely employs a mix of agile and user-centered design methodologies to develop and iterate on digital products.

• Data-driven decision-making is a core component, supported by UX research and analytics.

• A strong emphasis is placed on consistency, usability, and accessibility across all digital touchpoints.

Company Website: https://www.citigroup.com/

📝 Enhancement Note: Working for a large, established financial institution like Citi means operating within a regulated environment that prioritizes security, compliance, and robust processes. The UX team's work directly impacts client trust and engagement with financial services.

📈 Career & Growth Analysis

Operations Career Level: This is an Intermediate-level UX Analyst role. It signifies a position where individuals are expected to work independently on defined tasks, contribute to project strategy, and begin mentoring junior team members. The scope involves designing features and potentially small to medium-sized products with guidance.

Reporting Structure: The Analista UX likely reports to a UX Design Lead, Manager, or Head of UX within the Digital Design Engineering group, who in turn reports into a broader Technology or Digital organization. Cross-functional reporting and collaboration with Product Management are standard.

Operations Impact: The UX Analyst's work directly influences the usability, adoption, and client satisfaction of digital banking products. Improved user experience can lead to increased customer retention, higher transaction volumes, reduced support costs, and enhanced brand perception for BANAMEX and Citi.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specific UX areas like user research, interaction design, or accessibility, and to master advanced design tools and methodologies.

• Project Leadership: Potential to lead UX design efforts for specific features or smaller projects, taking on more strategic responsibilities.

• Specialization: Develop expertise in specific financial product domains (e.g., payments, investments, lending) within the banking context.

• Mentorship: As experience grows, opportunities to mentor junior UX designers and contribute to the team's knowledge base.

• Cross-functional Mobility: Potential to move into related roles such as Product Management, UX Research, or Design System management within Citi.

📝 Enhancement Note: The progression from Intermediate to Senior or Lead UX roles within a large organization like Citi typically involves demonstrating increased strategic thinking, leadership in design initiatives, and a broader impact on business outcomes.

🌐 Work Environment

Office Type: The role is based in Ciudad de México, Mexico, at the BANAMEX office. While the description implies an on-site presence, the "Hybrid" work arrangement suggests a blend of office-based work and remote flexibility, allowing for collaboration and independent work.

Office Location(s): The primary location is ACTUARIO ROBERTO MEDELLIN NO. 800 SANTA FE CIUDAD DE MEXICO. This is a modern business district in Mexico City, likely offering good accessibility and amenities.

Workspace Context:

• The workspace is expected to be collaborative, with opportunities to interact with other UX designers, product managers, business analysts, and developers.

• Access to standard office technology, design software, and potentially specialized UX research tools will be provided.

• The environment will likely foster a culture of continuous learning and professional development within the design community of practice. Work Schedule:

• A standard 40-hour work week is typical for full-time employees.

• While core hours may exist for team collaboration, there is often flexibility in start and end times, especially in hybrid models.

• Project-driven deadlines may necessitate occasional adjustments to the work schedule.

📝 Enhancement Note: The Santa Fe area is a major business hub in Mexico City, suggesting a professional and modern office environment conducive to collaboration and innovation within the financial sector.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and conduct a brief phone screen to assess basic qualifications and cultural fit.

• Technical Interview / Portfolio Review: This is a crucial stage where candidates present their portfolio. Expect to walk through 2-3 key projects, detailing your role, process, challenges, and outcomes. Be prepared to discuss your design decisions, research methodologies, and how you handled feedback.

• Skills Assessment: You may be given a small design challenge or asked to solve a hypothetical UX problem related to banking or finance. This could be a take-home assignment or an in-interview exercise.

• Team/Stakeholder Interviews: Interviews with potential team members (other UX designers, product managers, developers) to assess collaboration skills, communication style, and alignment with team values.

• Final Interview: A discussion with senior leadership or the hiring manager to finalize the decision, focusing on strategic thinking and long-term fit.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your skills relevant to financial services UX (complex user flows, data handling, security, accessibility).

• Tell a Story: For each project, clearly articulate the problem, your specific contributions, the design process, key decisions, and the measurable impact or learnings.

• Highlight Process: Emphasize your research methodologies, how you translated insights into design solutions, and how you iterated based on feedback.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., improved conversion rates, task completion times, user satisfaction scores).

• Be Prepared for Questions: Anticipate questions about your design choices, how you handle conflict, your experience with specific tools, and your understanding of banking/finance.

Challenge Preparation:

• Understand the Context: If given a design challenge, thoroughly understand the problem statement and the target user.

• Think Aloud: For live challenges, articulate your thought process, assumptions, and design rationale as you work.

• Focus on Process: Even if you can't complete a full design, demonstrating a sound problem-solving approach is key.

• Accessibility & Security: Given the industry, consider how accessibility and security implications would factor into your solutions.

📝 Enhancement Note: For a financial services company like Citi, expect a rigorous interview process that heavily weighs problem-solving skills, analytical thinking, and the ability to design secure, compliant, and user-friendly experiences. The portfolio is your primary tool to demonstrate this.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Sketch, Figma, AdobeXD, Axure, InVision (proficiency in at least one is essential).

• Collaboration: Tools like Jira, Confluence, Slack, Microsoft Teams for project management and team communication.

• Design Systems: Experience working with or contributing to established design systems.

Analytics & Reporting:

• Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) to interpret user behavior data.

• Experience using data visualization tools or dashboards to present findings. CRM & Automation:

• While not directly a CRM role, understanding how UX designs integrate with CRM systems and automate user workflows is beneficial.

📝 Enhancement Note: Proficiency in Sketch, Figma, or Adobe XD is a hard requirement. Candidates should be ready to discuss their experience with these tools in detail, including specific features and workflows they leverage. Knowledge of how UX designs translate into functional code (HTML/CSS) is also a plus.

👥 Team Culture & Values

Operations Values:

• Client Focus: Prioritizing the needs and experiences of both internal and external clients in all design decisions.

• Innovation & Excellence: Striving for cutting-edge, high-quality digital solutions that set industry standards.

• Collaboration: Working effectively across diverse teams and disciplines to achieve shared goals.

• Integrity & Responsibility: Upholding the highest ethical standards and ensuring compliance with regulations, especially in financial services.

• Continuous Improvement: Embracing feedback, learning from mistakes, and constantly seeking ways to optimize processes and designs.

Collaboration Style:

• Cross-functional Partnership: Working closely with Product Managers, Developers, Business Analysts, and other stakeholders to ensure alignment and successful product delivery.

• Open Communication: Encouraging clear, constructive dialogue and active listening to foster a collaborative environment.

• Data-Informed Design: Valuing data and research as key inputs for design decisions, while also using design expertise to interpret and act upon insights.

• Feedback Culture: Actively seeking and providing constructive feedback to improve designs and processes.

📝 Enhancement Note: Citi's emphasis on integrity, responsibility, and client focus is paramount in the financial sector. UX designers are expected to embody these values, ensuring that digital experiences are not only user-friendly but also secure, trustworthy, and compliant.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Requirements: Navigating the complexities of financial services regulations, security protocols, and business objectives while advocating for optimal user experience.

• Designing for Diverse Audiences: Catering to a broad spectrum of users with varying levels of digital literacy and financial knowledge.

• Keeping Pace with Technology: Adapting to rapidly evolving digital technologies and user expectations in the fintech landscape.

• Cross-Functional Alignment: Ensuring buy-in and consistent implementation of UX designs across multiple teams and departments.

Learning & Development Opportunities:

• Specialized Training: Access to internal and external training programs focused on advanced UX techniques, financial industry specifics, and new design tools.

• Industry Exposure: Opportunities to attend UX conferences, webinars, and workshops to stay abreast of the latest trends and best practices.

• Mentorship Programs: Being mentored by senior UX professionals or mentoring junior designers to foster skill development.

• Project Variety: Working on diverse projects across different banking products and customer segments to broaden experience.

📝 Enhancement Note: The challenges highlight the unique demands of UX design within a heavily regulated industry. Growth opportunities are tied to mastering these complexities and leveraging the extensive resources of a global financial institution.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed. What were the main challenges, and how did you approach them?" (Focus on problem-solving, user research, and design rationale.)

• "How do you ensure your designs are accessible and compliant with standards like WCAG?" (Highlight your knowledge and practical application of accessibility principles.)

• "Tell me about a time you had to advocate for a design decision that was met with resistance. How did you handle it?" (Demonstrate communication, persuasion, and stakeholder management skills.)

• "How do you use data and user research to inform your design process?" (Provide specific examples of how metrics and research guided your decisions.) Company & Culture Questions:

• "What interests you about working for Citi/BANAMEX, specifically in the financial services industry?" (Research Citi's mission, values, and recent digital initiatives.)

• "How do you stay updated on the latest UX trends and technologies?" (Showcase your commitment to continuous learning.)

• "Describe your ideal team environment and how you contribute to a collaborative culture." (Align your response with Citi's emphasis on teamwork and integrity.) Portfolio Presentation Strategy:

• Structure is Key: Use a consistent framework for each case study (e.g., Problem -> Research -> Ideation -> Solution -> Outcome/Impact).

• Emphasize Your Role: Clearly delineate your specific contributions, especially if projects were collaborative.

• Visual Storytelling: Use high-quality visuals (wireframes, mockups, prototypes) to support your narrative.

• Be Concise and Engaging: Practice your presentation to be clear, impactful, and within the allotted time.

• Prepare for Deep Dives: Be ready to answer detailed questions about any aspect of your work.

📝 Enhancement Note: Candidates should prepare to discuss their understanding of user experience within the financial services context, including considerations for security, trust, and regulatory compliance. Demonstrating an analytical approach and the ability to articulate complex design decisions clearly is crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Tailor Your Resume: Highlight your 2-5 years of UX experience, proficiency in relevant design tools (Sketch, Figma, AdobeXD), and any experience in financial services or complex digital product design. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 strong case studies that showcase your UX process, problem-solving skills, and design outcomes. Ensure they demonstrate your ability to create user-centered designs for digital products, ideally with some relevance to financial services.

• Prepare Your Portfolio Presentation: Practice walking through your selected case studies, focusing on your role, design process, challenges, and impact. Be ready to answer detailed questions about your decisions and methodologies.

• Research Citi & BANAMEX: Understand the company's mission, values, and recent digital product developments. Familiarize yourself with the financial services industry and its unique UX challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.