Assistant Manager Graphic Designer & Content Creative

📍 Job Overview

Job Title: Assistant Manager Graphic Designer & Content Creative

Company: Marriott

Location: Kawasan Pariwisata Nusa Dua, ITDC Lot N-3, Nusa Dua, Bali, Indonesia (Postal Code: 80363)

Job Type: Full time

Category: Hospitality & Guest Services / Sales Support

Date Posted: August 25, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on enhancing brand image and guest experience through effective sales techniques and promotional content creation, directly contributing to revenue maximization for Marriott.

• Responsibilities include up-selling services and packages, managing guest inquiries, and ensuring a seamless experience for potential owners and guests.

• The position requires a strong emphasis on professionalism, clear communication, and upholding Marriott's brand standards in all guest interactions.

• As an Assistant Manager, you will play a key role in representing the brand, fostering guest loyalty, and identifying opportunities to improve the overall guest journey.

📝 Enhancement Note: While the title mentions "Graphic Designer & Content Creative," the core responsibilities and preferred qualifications heavily lean towards customer service, sales support, and guest relations within a hospitality context. The "Assistant Manager" title appears to be used loosely, as no prior supervisory experience is required, and the focus is on individual contribution to sales and service rather than team management. The role is best categorized under Hospitality & Guest Services with a strong sales support component.

📈 Primary Responsibilities

• Promote brand awareness and image both internally and externally to potential guests and owners.

• Utilize effective sales techniques to maximize revenue, focusing on up-selling services, packages, and enhancements to enrich the guest experience.

• Engage with guests and callers to identify opportunities for preview package sales and tours for Marriott vacation club properties.

• Clearly explain the details and requirements of sales presentations and preview tours to qualify potential owners.

• Verify that individuals meet eligibility criteria for preview package sales/tours before scheduling their visit.

• Determine and issue complimentary gifts (e.g., rewards points, show tickets) to guests as a token of appreciation for their patronage.

• Respond to guest inquiries regarding property facilities and services accurately and professionally.

• Receive, record, and relay messages for guests and staff with accuracy, completeness, and legibility.

• Maintain a clean and professional uniform and personal appearance at all times.

• Ensure confidentiality of proprietary information and protect company assets.

• Welcome and acknowledge all guests according to Marriott's established service standards.

• Anticipate and address guests' service needs, demonstrating genuine appreciation for their business.

• Speak with others using clear and professional language, and prepare and review written documents accurately.

• Answer telephones using appropriate etiquette and professional standards.

• Develop and maintain positive working relationships with colleagues and support team members to achieve common goals.

• Listen and respond appropriately to the concerns and feedback of other employees.

• Comply with all quality assurance expectations and standards set by Marriott.

• Perform physical tasks including lifting, carrying, pushing, and pulling objects weighing up to 10 pounds without assistance.

• Maintain a consistent presence by standing, sitting, or walking for extended periods.

• Perform other reasonable job duties as requested by supervisors to ensure operational efficiency.

📝 Enhancement Note: The "Graphic Designer & Content Creative" aspect of the title is not supported by any explicit responsibilities or requirements in the provided description. The role is overwhelmingly focused on customer-facing sales support, guest relations, and administrative tasks within the hospitality sector. The responsibilities are detailed to reflect this primary focus.

🎓 Skills & Qualifications

Education: High school diploma or GED equivalent.

Experience: No related work experience required.

Required Skills:

• Customer Service Excellence: Ability to provide exceptional guest experiences, anticipate needs, and resolve issues promptly.

• Sales Acumen: Skills in up-selling, cross-selling, and identifying revenue-generating opportunities.

• Communication Proficiency: Excellent verbal and written communication skills for clear guest interaction and accurate message relay.

• Professionalism & Presentation: Maintaining a professional appearance, demeanor, and adherence to company standards.

• Record Keeping: Accuracy in receiving, recording, and relaying messages and guest information.

• Brand Representation: Ability to embody and promote the Marriott brand image and values.

• Problem Solving: Aptitude for addressing guest concerns and finding appropriate solutions.

• Teamwork & Collaboration: Ability to work effectively with colleagues and support team goals.

• Adaptability: Willingness to perform various tasks and adapt to changing guest needs and operational demands.

• Time Management: Ability to manage multiple tasks and stand/sit/walk for extended periods.

Preferred Skills:

• Hospitality Industry Familiarity: Basic understanding of hotel operations and guest service expectations.

• Sales Presentation Skills: Comfort in explaining sales packages and tours to potential clients.

• Guest Loyalty Building: Techniques to foster positive relationships and encourage repeat patronage.

• Basic Computer Proficiency: Familiarity with standard office software for record-keeping and communication.

📝 Enhancement Note: The "Preferred Qualifications" section in the original description explicitly states "No related work experience" and "No supervisory experience," reinforcing the entry-level nature of this role. The emphasis is on foundational customer service and communication skills, with any creative or design skills being secondary or implied rather than explicitly required.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested given the entry-level nature, candidates are encouraged to highlight any past experiences demonstrating strong customer interaction, sales aptitude, or organizational skills in their resume.

• Demonstrate an understanding of customer service workflows and how to effectively manage guest inquiries and requests.

• Showcase examples of clear and concise communication, whether through written correspondence or verbal explanations.

• Highlight any instances where you successfully identified opportunities to enhance a customer's experience or provide additional value. Process Documentation:

• Candidates should be prepared to discuss how they would follow established Marriott procedures for guest service, sales inquiries, and internal communication.

• Understanding the importance of accurate record-keeping and message relay as per company protocols.

• Be ready to explain how they would ensure adherence to quality assurance standards in their daily tasks.

📝 Enhancement Note: Given the role's entry-level focus and lack of explicit creative responsibilities, a traditional graphic design portfolio is unlikely to be a requirement. Instead, the "portfolio" aspect would likely pertain to demonstrating soft skills and customer-centric processes through resume achievements and interview discussions.

💵 Compensation & Benefits

Salary Range: Based on market research for entry-level Guest Services and Sales Support roles in Nusa Dua, Bali, Indonesia, with Marriott's compensation structure, the estimated annual salary range is IDR 72,000,000 - IDR 96,000,000 (approximately USD 4,500 - USD 6,000). This range is an estimate and can vary based on specific qualifications, interview performance, and Marriott's internal pay scales.

Benefits:

• Accommodation Assistance: Potential for on-site or subsidized accommodation, common for hospitality roles in tourist destinations like Nusa Dua.

• Meals: Provision of meals during shifts, a standard benefit in the hospitality industry.

• Health & Wellness Programs: Access to Marriott's global health and wellness initiatives, including potential employee assistance programs.

• Retirement Savings Plan: Participation in a local retirement savings or pension scheme.

• Employee Discounts: Significant discounts on hotel stays, dining, and other Marriott services worldwide.

• Training & Development: Opportunities for continuous learning, skill development, and potential advancement within the Marriott brand.

• Paid Time Off: Accrual of annual leave, sick leave, and public holidays as per Indonesian labor law and Marriott policy.

Working Hours: This is a full-time position, typically involving 40 hours per week. Schedules may include early mornings, evenings, weekends, and public holidays, depending on operational needs and guest demand. Flexibility in working hours is expected.

📝 Enhancement Note: Salary is estimated based on general industry benchmarks for similar roles in Bali, Indonesia, and typical hospitality sector compensation. Benefits are inferred based on standard Marriott employee offerings and regional practices for the hospitality industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hospitality (Hotels & Resorts) - Specifically within the luxury resort segment, focusing on guest well-being and premium experiences.

Company Size: Marriott International is a global hospitality leader with over 8,000 properties in 130+ countries and territories, employing hundreds of thousands of associates worldwide. This specific role is within a resort property.

Founded: Marriott International was founded in 1927. The Westin brand, under Marriott, has its own rich history focused on wellness.

Team Structure:

• This role is likely part of the Front Office, Sales, or Guest Relations team within a specific Marriott or Westin property. The team size can vary but typically includes various roles dedicated to guest services, reservations, and sales support.

• Reporting structure will likely involve a direct supervisor, such as a Front Office Manager, Sales Manager, or Duty Manager, with potential interactions with other department heads.

• Cross-functional collaboration is essential, involving seamless communication with housekeeping, F&B, events, and other operational departments to ensure a unified guest experience. Methodology:

• Data-Driven Guest Experience: Utilizing guest feedback, surveys, and operational data to identify areas for service improvement and personalization.

• Process Optimization: Adhering to and contributing to the refinement of standard operating procedures (SOPs) for guest interactions, sales, and administrative tasks.

• Service Excellence Standards: Implementing and maintaining high standards of service as defined by Marriott and the specific brand (e.g., Westin's focus on wellness).

Company Website: https://www.marriott.com/ | https://www.westin.marriott.com/

📝 Enhancement Note: The company context is based on Marriott International's global presence and the specific brand emphasis of Westin on wellness. The team structure and methodology are inferred from typical operations within a large hotel group.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level role, suitable for individuals starting their careers in the hospitality industry. It provides foundational experience in guest relations, sales support, and brand representation.

Reporting Structure: The Assistant Manager will report to a direct supervisor, likely a Manager within the Front Office, Sales, or Guest Relations department. This provides a clear line of management for guidance and performance evaluation.

Operations Impact: While not directly managing large-scale operations, this role significantly impacts guest satisfaction, brand perception, and direct revenue generation through sales and up-selling efforts. Positive guest interactions and successful sales contributions are critical to the property's overall success.

Growth Opportunities:

• Skill Development: Opportunity to develop core competencies in customer service, sales techniques, communication, and hospitality operations.

• Brand Expertise: Gain in-depth knowledge of Marriott's brands, service standards, and operational excellence.

• Career Advancement: Potential to progress into roles such as Guest Relations Executive, Sales Coordinator, or Supervisor within Marriott properties, or specialize in areas like Sales, Marketing, or Event Management.

• Cross-Brand Exposure: Marriott's vast portfolio offers opportunities to experience and potentially move between different brands within the company.

📝 Enhancement Note: Growth opportunities are framed within the context of a large hospitality organization like Marriott, emphasizing transferable skills and internal mobility.

🌐 Work Environment

Office Type: This role is based within a dynamic resort environment. The "office" will primarily be guest-facing areas such as the hotel lobby, reception desk, sales offices, and potentially designated areas for guest presentations or tours.

Office Location(s): Kawasan Pariwisata Nusa Dua, ITDC Lot N-3, Nusa Dua, Bali, Indonesia. This is a prime tourist area known for its luxury resorts and beautiful beaches.

Workspace Context:

• The workspace is highly interactive, requiring constant engagement with diverse guests and colleagues.

• Access to standard office equipment, hotel systems (e.g., Property Management System - PMS, CRM), and communication tools will be provided.

• Opportunities for collaboration with a diverse team of hospitality professionals, fostering a supportive and dynamic work atmosphere.

Work Schedule: Full-time, requiring flexibility to work shifts, including evenings, weekends, and public holidays, to meet the operational demands of a 24/7 resort.

📝 Enhancement Note: The work environment description emphasizes the resort setting and the interactive nature of the role, typical for a guest-facing position in the hospitality industry.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess qualifications against the basic requirements (education, interest in hospitality).

• First Interview: Likely a behavioral interview with a hiring manager or HR representative to gauge customer service skills, communication style, professionalism, and alignment with Marriott's values. Be prepared to discuss past experiences demonstrating these traits, even if not in a formal work setting.

• Second Interview (Potential): May involve a practical assessment, such as role-playing a guest interaction or a sales scenario, or a discussion with another team member or department head.

• Final Interview/Offer: Final discussion and offer extension.

Portfolio Review Tips:

• Since a graphic design portfolio is not the primary focus, prepare to discuss achievements in past roles (even non-work related) that showcase:

  • Customer Service Success: Examples of going above and beyond for others.
  • Sales Aptitude: Instances where you persuaded or influenced others, or identified needs and offered solutions.
  • Communication Skills: Examples of clear explanations, effective listening, or successful message relay.
  • Problem-Solving: How you handled challenging situations or resolved issues.

• Highlight any relevant volunteer work, school projects, or part-time jobs that demonstrate responsibility and interpersonal skills. Challenge Preparation:

• Be ready for scenario-based questions: "What would you do if a guest was unhappy with X?" or "How would you approach selling a vacation package to a hesitant guest?"

• Practice articulating your understanding of excellent customer service and the importance of brand representation for a company like Marriott.

• Prepare to discuss why you are interested in hospitality and specifically Marriott, demonstrating your enthusiasm and alignment with the brand's ethos (e.g., Westin's wellness focus).

📝 Enhancement Note: The interview and portfolio review advice is tailored to the actual requirements of the role, focusing on soft skills and customer service rather than design capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Property Management System (PMS): Familiarity with or ability to quickly learn hotel software for managing reservations, guest accounts, and room status (e.g., Marriott's proprietary systems, though specific names aren't listed).

• Customer Relationship Management (CRM) System: Used for tracking guest interactions, preferences, and sales leads. Ability to learn and utilize a CRM for sales support is key.

• Point of Sale (POS) Systems: May be used for tracking sales of packages or amenities.

Analytics & Reporting:

• Internal Reporting Tools: May involve basic use of spreadsheets or internal dashboards to track sales leads, conversion rates, and guest feedback metrics.

CRM & Automation:

• Email & Communication Platforms: Standard office suites (e.g., Microsoft Office, Google Workspace) for email, document creation, and scheduling.

• Internal Communication Tools: Marriott's internal communication platforms for team coordination and information sharing.

📝 Enhancement Note: The technology stack is inferred based on standard tools used in the hospitality industry for guest management, sales support, and internal operations. Specific software names are generalized.

👥 Team Culture & Values

Operations Values:

• Service Excellence: A commitment to providing outstanding guest experiences is paramount, reflecting Marriott's dedication to hospitality.

• Integrity: Upholding honesty and ethical standards in all guest and internal interactions, particularly in sales and financial transactions.

• Teamwork: Fostering a collaborative environment where associates support each other to achieve common goals and ensure seamless operations.

• Inclusion & Belonging: Valuing diversity and creating an environment where all associates feel respected, valued, and empowered to do their best work, aligning with Marriott's commitment to diversity and equal opportunity.

• Wellness (Westin Brand Specific): Embracing and promoting personal well-being, which translates into a positive and energetic approach to guest service and a focus on creating a restorative experience for travelers.

Collaboration Style:

• Cross-Functional Communication: Open and frequent communication with various hotel departments (Housekeeping, F&B, Events, Maintenance) to ensure all guest needs are met efficiently.

• Feedback Culture: Encouraging constructive feedback among team members to continuously improve service delivery and operational processes.

• Shared Goal Orientation: Working collaboratively towards property-specific objectives, such as occupancy rates, guest satisfaction scores, and revenue targets.

📝 Enhancement Note: The team culture and values are derived from Marriott's stated corporate values and the specific brand pillars of Westin, emphasizing service, integrity, inclusion, and wellness.

⚡ Challenges & Growth Opportunities

Challenges:

• High Guest Volume & Demands: Managing a large number of guest interactions and requests, particularly during peak seasons, while maintaining service quality.

• Sales Targets: Meeting or exceeding sales goals for packages and tours requires persuasive skills and resilience.

• Diverse Guest Needs: Catering to a wide range of guest expectations and preferences from various cultural backgrounds.

• Dynamic Environment: Adapting to the fast-paced and ever-changing nature of the hospitality industry, including unexpected issues or guest complaints.

Learning & Development Opportunities:

• Sales Training: Formal training on Marriott's sales methodologies and up-selling techniques.

• Guest Service Certification: Opportunities to gain certifications in advanced customer service and hospitality management.

• Brand Immersion: Deep dive into the specific brand standards and offerings of Westin and other Marriott properties.

• Leadership Pathways: Potential to join Marriott's leadership development programs for aspiring managers.

📝 Enhancement Note: Challenges and growth opportunities are framed within the context of the hospitality industry and Marriott's extensive training and development framework.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to describe how you would handle a difficult guest, resolve a service complaint, or go the extra mile to ensure guest satisfaction. Focus on empathy, problem-solving, and adherence to service standards.

• Sales Approach: Discuss how you would ethically and effectively approach a guest to offer additional services or packages. Highlight your understanding of identifying needs and presenting solutions.

• Brand Alignment: Explain how your personal values and work ethic align with Marriott's mission and the specific brand's ethos (e.g., Westin's focus on wellness).

Company & Culture Questions:

• Marriott Knowledge: Research Marriott's history, brands, and commitment to diversity and inclusion. Understand the Westin brand's specific focus on wellness.

• Teamwork: Be ready to provide examples of how you've successfully collaborated with others to achieve a common goal.

• Professionalism: Discuss how you maintain professionalism in challenging situations and uphold company standards.

Portfolio Presentation Strategy:

• Since a graphic design portfolio isn't central, focus your "portfolio" on your resume and interview responses.

• Prepare to verbally "walk through" your resume, highlighting achievements that demonstrate your suitability for customer service and sales support roles.

• Use the STAR method (Situation, Task, Action, Result) to structure your answers to behavioral questions, showcasing your skills and impact.

• Be ready to articulate your understanding of the role's contribution to guest satisfaction and revenue.

📝 Enhancement Note: Interview preparation advice is tailored to the core competencies required for this customer-facing, sales-support role within the hospitality sector.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Oracle Cloud portal via the provided link.

• Resume Optimization: Tailor your resume to highlight customer service experiences, communication skills, any sales-related activities (even informal ones), and your ability to work in a team environment. Use keywords from the job description such as "guest loyalty," "up-selling," "customer service," and "brand awareness."

• Company Research: Familiarize yourself with Marriott International's core values, its commitment to diversity and inclusion, and specifically the Westin brand's wellness mission. Understand how this role contributes to that mission.

• Interview Preparation: Practice answering behavioral and situational interview questions using the STAR method. Prepare specific examples that demonstrate your problem-solving abilities, communication skills, and customer-centric approach.

• Portfolio Showcase: While no formal design portfolio is expected, be ready to discuss any past experiences or projects (academic, volunteer, or work-related) that showcase your organizational skills, attention to detail, and ability to effectively communicate and assist others.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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