Art/Picture Framer PT

📍 Job Overview

Job Title: Art/Picture Framer PT

Company: Michaels Stores

Location: Huntersville, North Carolina, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-03T00:00:00

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service and sales within the custom framing department of a retail environment.

• Key responsibilities include building customer relationships, creating memorable framing solutions, and driving sales and production results for custom framing orders.

• The position requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure operational efficiency and compliance.

• Essential duties also encompass maintaining store presentation, assisting with inventory management, and operating the cash register.

📝 Enhancement Note: While the title is "Art/Picture Framer PT," the role's scope extends beyond just framing to encompass broader retail operations, customer engagement, and sales, aligning with a customer-centric retail model. The "PT" signifies Part-Time employment.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by understanding their needs and providing expert custom framing solutions, utilizing Elevated ABC Deliver methodology to drive sales and production targets.

• Execute custom framing orders with a high degree of quality and ensure timely delivery, meeting or exceeding production goals.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Deliver friendly and proactive customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with all applicable laws and requirements.

• Actively participate in and support shrink and safety programs to maintain a secure and hazard-free work environment.

• Operate the cash register efficiently and execute cash handling procedures to company standards, ensuring accuracy and security.

• Engage with customers and team members positively and respectfully, promoting a collaborative and inclusive work environment.

• Assist with all aspects of Omni channel processes, ensuring a seamless customer experience across all touchpoints.

• Participate in truck un-load and stocking processes, adhering to truck standards and completing tasks within budget.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills, direct sales, customer service, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach focused on customer engagement and solution-selling.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong aptitude for learning and following instructions is implied.

Experience: 0-2 years of experience in a customer-facing role is preferred, with a focus on sales or service.

Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially order management software.

• Basic measuring skills for accurate framing and material calculations.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service and interpersonal communication skills to build rapport and understand customer needs.

• Ability to adhere to Standard Operating Procedures (SOPs) and company guidelines for operational consistency.

• Basic cash handling and transaction processing skills. Preferred Skills:

• Previous retail experience, ideally in a specialty retail setting.

• Proven experience in selling products or services, with a consultative approach.

• Familiarity with visual merchandising principles to maintain department appearance.

• Experience with inventory management or stock replenishment processes.

📝 Enhancement Note: The "0-2" experience level suggests this role is entry-level, focusing on foundational skills that can be developed on the job. The emphasis on operating specific equipment points to a hands-on component.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates should be prepared to discuss their experience with process adherence, customer interaction, and sales achievements.

• Examples of how they have handled customer issues or upsold products in previous roles would be beneficial.

• Demonstrating an understanding of quality control in a production or service environment is key. Process Documentation:

• Candidates should be able to articulate their understanding of following Standard Operating Procedures (SOPs) for tasks like order fulfillment, cash handling, and customer service.

• The ability to follow established workflows for framing orders, from consultation to completion, is crucial.

• Familiarity with inventory management processes, such as directed replenishment, is advantageous.

📝 Enhancement Note: For an entry-level, part-time retail role focused on framing, a traditional "portfolio" is unlikely. The emphasis will be on demonstrating practical skills and adherence to established processes during the interview.

💵 Compensation & Benefits

Salary Range: As a part-time Art/Picture Framer position at Michaels Stores, with 0-2 years of experience in Huntersville, NC, the estimated hourly wage would likely fall between $12.00 - $16.00 per hour. This is based on typical entry-level retail wages in similar locations and industries in the United States, considering the cost of living in Mecklenburg County, NC, and the specific skills required.

Benefits:

• Health Insurance (medical, dental, and vision) for eligible team members.

• Paid Time Off (PTO) accrual, providing flexibility for personal needs.

• Tuition Assistance programs to support ongoing education and skill development.

• Generous employee discounts on Michaels products and services, fostering a connection to the brand.

• Potential for other benefits as per company policy for part-time employees.

Working Hours: This is a part-time position. Actual weekly hours may vary but are generally less than 30-40 hours per week. The role requires flexibility to work nights, weekends, and early mornings as dictated by store operational needs.

📝 Enhancement Note: Salary estimation is based on data from national retail job boards and industry benchmarks for part-time, entry-level roles requiring specialized skills like custom framing. Benefits information is directly extracted from the provided text.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and custom framing, catering to a wide range of creative needs.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada, alongside their e-commerce platforms and a manufacturing division (Artistree). This indicates a large, established retail organization.

Founded: 1973. Michaels has a long-standing history in the retail sector, suggesting a stable and experienced corporate structure.

Team Structure:

• The role likely operates within a store-level team, reporting to a Store Manager or a department supervisor (e.g., Custom Framing Manager or Visual Merchandising Lead).

• Collaboration will be essential with other store associates, including cashiers, sales floor associates, and potentially other department specialists.

• Cross-functional interaction will occur with other departments for merchandising, inventory, and customer service support. Methodology:

• Emphasis on customer relationship management and personalized sales through "Elevated ABC Deliver."

• Adherence to Standard Operating Procedures (SOPs) for consistent service and operational execution.

• Focus on visual merchandising and maintaining store presentation standards.

• Data-driven approaches to inventory management (SISO, Directed Replenishment) and sales performance.

Company Website: www.michaels.com

📝 Enhancement Note: The company's description highlights its purpose of "fueling the joy of creativity and celebration," indicating a culture that values creativity, customer engagement, and community. The large store footprint implies standardized operational procedures and a structured retail environment.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within the retail operations framework. It's a foundational role focused on direct customer interaction, sales, and operational execution within a specific department (Custom Framing).

Reporting Structure: Typically reports to a Store Manager or a designated department supervisor within the retail store hierarchy.

Operations Impact: The role directly impacts store revenue through custom framing sales and customer satisfaction by providing quality products and services. It also contributes to overall store operations by maintaining visual standards and assisting with inventory.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer service, potentially leading to more senior framing roles or specialized sales positions.

• Cross-Training: Potential to gain experience in other store departments, such as visual merchandising, inventory, or customer service, broadening skill sets.

• Leadership Potential: With demonstrated performance and commitment, opportunities may arise for team lead or supervisory roles within the store, such as Assistant Store Manager or Department Lead.

• Industry Experience: Builds valuable experience in the retail and arts/crafts industry, applicable to future roles within Michaels or other retail organizations.

📝 Enhancement Note: For an entry-level, part-time role, growth is typically within the store structure. Career progression would involve moving to full-time roles, supervisory positions, or potentially corporate roles if specialized skills are developed and recognized.

🌐 Work Environment

Office Type: Public retail store setting. The primary work area is the sales floor and a dedicated custom framing shop within the store.

Office Location(s): Store - 9530 Birkdale Crossing, Huntersville, NC. This is a physical retail location.

Workspace Context:

• The work environment is a climate-controlled public retail space, with some stock rooms potentially not being climate controlled.

• The frame shop area contains specialized equipment, including a glass cutter and heat press, requiring careful operation.

• Opportunities for collaboration exist with fellow store associates, fostering a team-oriented atmosphere.

• The environment demands constant customer interaction and requires mobility throughout the store.

Work Schedule: The role requires flexibility to work nights, weekends, and early mornings. Working hours are typically part-time, with weekly hours varying based on business needs.

📝 Enhancement Note: The description emphasizes a dynamic retail environment that requires adaptability to customer traffic, operational demands, and varied work hours, including weekends and evenings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or video screen to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview at the store location, focusing on customer service skills, problem-solving abilities, and understanding of the framing role. This may involve a practical demonstration or discussion of framing experience.

• Skills Assessment: Potential for a brief assessment of measuring skills or demonstration of operating basic equipment.

• Final Interview/Offer: May involve a final discussion with the Store Manager or Assistant Manager.

Portfolio Review Tips:

• Since this is an entry-level, part-time role, a formal portfolio is not expected.

• Instead, candidates should prepare to discuss specific examples from past experiences (even non-retail) that demonstrate:

  • Excellent customer service and problem-solving.

  • Attention to detail and accuracy (e.g., in measurements, tasks).

  • Ability to learn new skills and follow instructions.

  • Sales aptitude or experience in promoting products/services.

  • Teamwork and positive attitude. Challenge Preparation:

• Be ready to discuss how you would handle common customer service scenarios (e.g., an unhappy customer, a complex framing request).

• Prepare examples of when you have demonstrated attention to detail or accuracy in a previous role.

• Articulate your understanding of the importance of visual merchandising and maintaining a clean store environment.

• Be prepared to discuss your availability and flexibility regarding working hours, including nights and weekends.

📝 Enhancement Note: The interview process for this role will likely be practical and focused on assessing soft skills and basic aptitude rather than extensive technical documentation.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized tools for cutting mats, glass, and assembling frames. This includes a glass cutter and heat press.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Cash Register/POS System: For processing sales transactions, handling cash, and potentially managing customer orders.

Analytics & Reporting:

• While not directly used by the framer, they operate within a system that likely tracks sales performance, inventory levels, and customer data.

• Understanding basic reporting on sales performance for the framing department may be part of their responsibilities. CRM & Automation:

• Elevated ABC Deliver: This system or methodology is specifically mentioned for building customer relationships and driving sales.

• Omni Channel Systems: May involve assisting with online order pick-ups or returns, requiring interaction with integrated retail systems.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and potentially processing truck un-loads.

📝 Enhancement Note: The technology stack is a mix of specialized manual tools and standard retail systems. Proficiency with the POS and understanding the "Elevated ABC Deliver" system are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and quality framing solutions.

• Creativity & Passion: Encouraging a creative spirit in both product offerings and problem-solving for customers.

• Teamwork & Collaboration: Working effectively with other store associates to achieve common goals and support a positive work environment.

• Accountability & Ownership: Taking responsibility for tasks, sales targets, and maintaining store standards.

• Efficiency & Quality: Balancing speed of service with the high-quality craftsmanship expected in custom framing.

Collaboration Style:

• Cross-functional: Working closely with other sales associates and department leads to ensure a cohesive customer experience throughout the store.

• Service-Oriented: A collaborative approach focused on meeting customer needs, whether it's a quick purchase or a complex framing project.

• Process-Driven: Adhering to established store procedures and SOPs to ensure consistency and efficiency in daily operations.

📝 Enhancement Note: The company's stated purpose ("fuel the joy of creativity and celebration") strongly suggests a culture that values creativity, customer engagement, and a positive, inclusive atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: Effectively managing framing production to meet deadlines without compromising the quality of the finished product.

• Customer Expectations: Handling diverse customer needs and expectations, from simple requests to complex and potentially demanding framing projects.

• Sales Targets: Consistently meeting or exceeding sales goals for custom framing, which can fluctuate based on customer traffic and demand.

• Physical Demands: The role requires standing for long periods, lifting, and using equipment, which can be physically demanding.

• Adapting to New Processes: Learning and adapting to new sales methodologies, operational procedures, and potentially new framing techniques or materials.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skill in custom framing techniques, materials, and design principles.

• Sales & Customer Service: Enhance consultative selling abilities and customer relationship management through the "Elevated ABC Deliver" program.

• Retail Operations: Gain comprehensive experience in various retail functions, including merchandising, inventory, and point-of-sale operations.

• Product Knowledge: Develop extensive knowledge of art supplies, framing materials, and current trends in the arts and crafts industry.

• Potential for Advancement: Opportunities to move into full-time roles, supervisory positions, or specialized customer service roles within Michaels.

📝 Enhancement Note: This role offers a solid foundation in both specialized craft skills and general retail operations, providing a platform for growth within the company or the broader retail industry.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." or "How would you handle a customer who is unhappy with a framing quote?" Be prepared to use the STAR method (Situation, Task, Action, Result).

• Sales Approach: "How would you approach a customer to discuss custom framing options?" or "Tell me about a time you successfully sold a product or service." Focus on your understanding of consultative selling and identifying customer needs.

• Problem-Solving: "Imagine a customer needs a frame for an unusual item. How would you approach this?" or "What would you do if you noticed a safety hazard in the framing area?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" Research the company's mission, values, and product offerings.

• "Why are you interested in this particular role and Michaels?" Connect your skills and interests to the job description and company culture.

• "How do you handle working in a fast-paced retail environment?" Highlight your ability to multitask and stay organized. Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on creating a "verbal portfolio" by preparing specific examples from your past experiences that highlight your relevant skills.

• For each example, clearly articulate the situation, your role, the actions you took, and the positive results achieved. This applies to customer service, problem-solving, sales, attention to detail, and teamwork.

• Be ready to discuss your understanding of the framing process and your willingness to learn.

📝 Enhancement Note: Preparation should focus on demonstrating enthusiasm, a strong work ethic, customer-centricity, and a willingness to learn the specific craft and operational procedures.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, attention to detail, any experience with tools or crafting, and your ability to follow procedures. Use keywords from the job description.

• Portfolio Preparation: Mentally prepare specific examples of your customer service, problem-solving, sales, and attention-to-detail skills, as you will be asked to discuss them. If you have any relevant crafting or art experience, be ready to briefly mention it.

• Company Research: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing), and their approach to customer service (e.g., "Elevated ABC Deliver").

• Interview Practice: Practice answering common retail interview questions, focusing on demonstrating your enthusiasm, reliability, and ability to learn. Be prepared to discuss your availability.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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