Art/Canvas Framer

📍 Job Overview

Job Title: Art/Canvas Framer

Company: Michaels Stores

Location: Brooklyn, NY, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: September 15, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales by providing expert custom framing solutions and personalized design consultations.

• Execute high-quality framing orders efficiently and accurately, ensuring customer satisfaction and timely delivery.

• Maintain exceptional store presentation, including merchandising, stock levels, and a clean, clutter-free environment.

• Operate the cash register and handle transactions with accuracy and adherence to company standards.

• Support omni-channel processes and assist customers with locating products and fulfilling their needs.

📝 Enhancement Note: This role is classified under Retail Operations with a strong emphasis on Customer Service and Sales within a specialized area (Custom Framing). The "Part time" employment type suggests a focus on flexible scheduling to cover peak customer traffic and operational needs.

📈 Primary Responsibilities

• Build and nurture customer relationships through elevated service, utilizing design consultation skills to create memorable custom framing solutions that meet customer needs and preferences.

• Achieve individual sales and production targets by effectively recommending and selling framing services and related products.

• Manage the complete framing order lifecycle, from initial consultation and design to final production, ensuring adherence to quality standards and delivery timelines.

• Maintain the visual presentation and stock integrity of the ready-made frame department, as well as other assigned areas, including SISO (Shop-in-Shop) and Directed Replenishment initiatives.

• Deliver friendly and proactive customer service by assisting customers in locating merchandise, offering solutions, and ensuring the store is well-merchandised and adequately stocked.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, regulations, and internal policies.

• Actively participate in and support company-wide shrink and safety programs, contributing to a secure and accident-free work environment.

• Interact positively and respectfully with colleagues and customers, maintaining a professional demeanor even in challenging situations, and embodying the organization's vision and values.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to established truck standards and budget constraints.

• Operate the cash register accurately, executing all cash handling procedures and standards with integrity.

• Acknowledge all customers promptly, assist them in finding products, and offer effective solutions to their needs.

• Support and execute omni-channel processes, including but not limited to, buy online, pick up in-store (BOPIS) and ship-from-store (SFS) initiatives.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales acumen, production execution, and general store operations. The emphasis on "Elevated ABC Deliver" (likely a proprietary sales/service methodology) suggests a structured approach to customer engagement and relationship building.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific formal education in art, design, or a related field is not explicitly required but may be beneficial.

Experience: 0-2 years of experience is preferred, with a focus on retail environments.

Required Skills:

• Basic computer skills for operating POS systems and potentially design software.

• Basic measuring skills for accurate framing and material selection.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to stand for extended periods and perform physical tasks related to stocking and merchandise handling. Preferred Skills:

• Previous retail experience, particularly in a sales or customer-facing role.

• Experience in selling products and/or services, with a proven ability to close sales.

• Familiarity with art, design principles, or custom framing processes.

• Basic understanding of inventory management and merchandising principles.

📝 Enhancement Note: The requirements lean towards practical skills and a customer-centric attitude rather than extensive formal education or deep technical expertise, aligning with an entry-level to early-career retail role. The mention of "framing equipment and glass cutter" points to specific technical proficiencies needed for the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be strictly required for this entry-level role, candidates are encouraged to highlight any personal projects or examples of meticulous work, particularly if related to crafts, design, or detailed assembly.

• Showcase examples of problem-solving in customer service scenarios, demonstrating how you've addressed customer needs effectively.

• If applicable, include examples of organized workflows or personal projects where attention to detail was paramount. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established Standard Operating Procedures (SOPs) and how they ensure quality and consistency in their work.

• Be ready to describe how you would approach learning and executing new processes, such as learning to operate framing equipment or mastering new sales techniques.

• Demonstrate an awareness of how to measure personal performance against set goals, such as sales targets or production completion times.

📝 Enhancement Note: For an entry-level role, the "portfolio" is less about formal design work and more about demonstrating an aptitude for process adherence, attention to detail, and customer-focused problem-solving. The emphasis is on the candidate's ability to learn and execute established procedures.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour. This range is based on the provided information and reflects typical entry-level to moderately experienced retail associate compensation in the Brooklyn, NY area, considering the specific skills required for custom framing.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage

• Dental coverage

• Vision coverage

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: Part-time, with potential for up to 40 hours per week. Work hours include nights, weekends, and early mornings, accommodating retail operational needs. Flexibility in scheduling is essential.

📝 Enhancement Note: The salary range is competitive for part-time retail positions in a high-cost-of-living area like Brooklyn, NY. The benefits package is comprehensive for a part-time role, indicating Michaels' commitment to employee well-being. The "Total Base Pay Range" is explicitly stated, which is excellent for transparency.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading specialty retailer of arts, crafts, and home decor products in North America.

Company Size: Over 1,300 stores across the US and Canada, with a significant online presence. This indicates a large, established retail organization with structured operational processes.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a well-developed corporate culture.

Team Structure:

• The role likely sits within a store-level team, reporting to a Store Manager or Assistant Store Manager.

• Collaboration is expected with fellow sales associates, potentially a dedicated framing specialist or manager, and support staff involved in inventory and merchandising.

• Cross-functional interaction primarily occurs within the store environment, supporting various operational functions as needed. Methodology:

• Emphasis on customer-centric sales and service ("Elevated ABC Deliver").

• Structured adherence to Standard Operating Procedures (SOPs) for consistency and compliance.

• Focus on visual merchandising and maintaining store standards to drive sales.

• Teamwork and shared responsibility for store operations, including stocking and inventory management.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is geared towards fostering creativity and providing excellent customer experiences within a structured retail environment. The size of the company implies robust training programs and clear operational guidelines.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career position focused on execution within a specific operational function (custom framing and sales). The role requires learning and applying established processes rather than developing new operational strategies.

Reporting Structure: Typically reports to a Store Manager or designated department lead within the retail store. The individual contributor role focuses on executing assigned tasks and contributing to the overall store's performance.

Operations Impact: The primary impact is on direct customer satisfaction, sales generation through custom framing, and maintaining the operational standards of the store. Success in this role contributes to the store's overall revenue and customer loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become a certified custom framer, mastering advanced techniques and design principles. Development of strong customer service and sales skills.

• Advancement within Store: Potential to move into roles with increased responsibility, such as Lead Framer, Key Holder, or Assistant Manager positions within the retail store structure.

• Cross-Functional Exposure: Gaining experience in various store operations, including merchandising, inventory, and cashiering, can provide a broad understanding of retail operations.

📝 Enhancement Note: Growth opportunities are primarily within the retail store hierarchy. While not a traditional "revenue operations" role focused on strategic GTM, it develops foundational retail operations skills and customer-facing sales competencies that can lead to management roles.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing department within the store.

Office Location(s): Brooklyn-252 Atlantic Ave, Brooklyn, NY. This is a physical retail location.

Workspace Context:

• The environment is customer-facing, requiring constant interaction with shoppers.

• The frame shop area will contain specialized equipment like a glass cutter and heat press, necessitating safety awareness.

• Stock rooms may not be climate-controlled, and some outdoor work may be required for truck unloads.

• Collaboration with team members is integral to daily operations, from assisting customers to managing inventory.

Work Schedule: Part-time, with flexibility required to cover various shifts, including nights, weekends, and early mornings. The role may involve standing for extended periods and physical tasks.

📝 Enhancement Note: This is a hands-on, in-person role within a dynamic retail environment. The workspace demands physical stamina, attention to detail, and the ability to manage multiple tasks simultaneously while prioritizing customer service.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online application review to assess basic qualifications and availability.

• In-Person Interview: This will involve meeting with the store manager or a senior team member. Expect questions about customer service experience, problem-solving skills, and motivation for the role.

• Skills Assessment: A practical demonstration or discussion may be required regarding basic measuring skills, computer operation, or understanding of the framing equipment.

• Cultural Fit: Assessment of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Highlight Relevant Skills: Focus on any experience demonstrating meticulous work, attention to detail, customer interaction, or sales success. If you have personal craft projects, be ready to discuss them.

• Customer Service Scenarios: Prepare to discuss specific examples of how you've handled difficult customers, resolved issues, or gone above and beyond to assist someone.

• Process Adherence: Be ready to talk about how you follow instructions and SOPs, and your willingness to learn new procedures.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like "How would you handle a customer who is unhappy with their framing?" or "How would you approach selling a higher-end framing option?"

• Product Knowledge: While not expected to be an expert initially, showing enthusiasm for learning about framing materials, styles, and techniques will be beneficial.

• Availability: Clearly communicate your availability, especially regarding nights, weekends, and holidays, as this is critical for part-time retail roles.

📝 Enhancement Note: The interview process for this role will likely focus on practical skills, customer service aptitude, and cultural fit within a retail environment, rather than complex operational strategy discussions.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, handling cash, and managing customer transactions.

• Custom Framing Equipment: Including mat cutters, glass cutters, mounting presses, and potentially specialized saws or joining tools.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for accurate framing.

• Basic Computer Systems: For timekeeping, accessing training modules, and potentially order lookup or inventory inquiries.

Analytics & Reporting:

• Sales Reports: Generated from the POS system to track individual and store performance against sales targets.

• Inventory Management Tools: Used for tracking stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Database (Basic): Potentially used for tracking custom framing orders and customer preferences, though likely managed through the POS or a dedicated framing software.

• Order Management System: For tracking custom framing orders from placement to completion.

📝 Enhancement Note: The technology stack is typical for a retail environment, with a specific emphasis on the specialized tools required for custom framing. Proficiency in basic computer operations and a willingness to learn specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging a passion for art, craft, and design, both in personal projects and in helping customers realize their creative visions.

• Customer Focus: Prioritizing customer satisfaction through excellent service, problem-solving, and creating positive shopping experiences.

• Teamwork: Collaborating effectively with colleagues to ensure smooth store operations and a supportive work environment.

• Accountability: Taking ownership of tasks, adhering to procedures, and contributing to the achievement of store goals.

• Efficiency: Striving for accuracy and speed in production and customer service to optimize workflow and customer satisfaction.

Collaboration Style:

• Open communication and mutual support among store team members are essential.

• Willingness to assist colleagues with customer needs, stocking, or operational tasks.

• Sharing knowledge about products, services, and best practices within the team.

• Participating in team meetings and contributing to a positive store atmosphere.

📝 Enhancement Note: The culture emphasizes a blend of creative passion and operational discipline, with a strong focus on the customer and teamwork. Team members are expected to be both creative problem-solvers and reliable executors of store procedures.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, custom framing production, merchandising, and cashier duties simultaneously in a fast-paced environment.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex designs.

• Physical Demands: Performing physically demanding tasks such as standing for long periods, lifting heavy items, and working with sharp tools.

• Learning Curve: Mastering the technical skills required for custom framing, including operating specialized equipment and understanding material properties.

Learning & Development Opportunities:

• Framing Certification: Opportunities to gain formal certification in custom framing, enhancing expertise and marketability.

• Sales and Customer Service Training: Access to Michaels' internal training programs to improve sales techniques, customer engagement, and problem-solving skills.

• Product Knowledge Expansion: Continuous learning about new framing materials, techniques, and design trends.

• Retail Management Path: Potential to progress into leadership roles within the store, gaining experience in management, operations, and team leadership.

📝 Enhancement Note: The role presents challenges typical of a hands-on retail position, with significant opportunities for skill development in a specialized craft and potential career progression within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with the price of a custom framing quote?"

• Problem-Solving: "Imagine a customer needs a frame for a unique piece of art; what steps would you take to assist them?" "What would you do if you discovered a mistake in a framing order you completed?"

• Sales Acumen: "How would you introduce the benefits of custom framing to a customer browsing ready-made frames?" "What's your approach to upselling or recommending premium materials?"

Company & Culture Questions:

• "Why are you interested in working at Michaels?" "What does 'creativity' mean to you in a retail context?" "How do you handle working as part of a team?"

• "What are your thoughts on following company procedures and SOPs?" "How do you stay motivated during a busy retail shift?" Portfolio Presentation Strategy:

• Showcase Detail: If you have any examples of detailed work (crafts, models, organized personal projects), be prepared to show them and explain the process and care taken.

• Customer-Centric Examples: Focus on any past experiences where you successfully assisted customers, resolved issues, or met specific needs.

• Enthusiasm for Learning: Emphasize your eagerness to learn the custom framing craft, operate the equipment, and contribute to the team's success.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service skills, a proactive attitude, attention to detail, and a genuine interest in art and crafting, alongside a willingness to learn and follow procedures.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or detail-oriented experiences. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail." Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift").

• Portfolio Preparation (if applicable): Gather any examples of meticulous work, craft projects, or instances where you demonstrated strong problem-solving for customers. Be ready to discuss these briefly.

• Interview Practice: Prepare to answer behavioral and situational questions related to customer service, teamwork, and problem-solving. Practice articulating your understanding of following procedures and your enthusiasm for learning.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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