Socure

A predictive analytics platform for consumers digital identity verification

Mobile App
UX

Summary

Socure users were not able to get through the full experience because the UX was confusing. This impacted their conversion rates. Socure raised $100 million series D after our redesign, confirming the need for a simplified identity verification method.

Socure raised $100-million after our redesign

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A predictive analytics platform that applies artificial intelligence and machine-learning to verify that people are, in fact, who they say they are when applying for various accounts.

Customer Challenge

Socure wanted to redesign their consumer facing mobile application on iOS, Android, and Web. Their users were not able to get through the full experience because the UX was confusing and impacted their conversion rates.

We need an app that is simple and clear to help our users go through the steps it takes to verify their identity in under 4 minutes.

Location
Nevada, USA
Plan
Turbo
Investors
31

Why TDP?

Big Health reached out to The Design Project because of our experience developing consumer-facing apps that prioritize an easy-to-use and engaging UX. With proven product design processes that put the human first, Big Health knew TDP could help them create a tool that compelled users to take control of their sleep health more consistently.

An app for banks and unbanked consumers
Users simply take a picture of their ID and a selfie. Socure matches the selfie against the headshot of the ID to verify that the person in possesion is the person on the ID in minutes.
Identity verification in less than 4 minutes
We focused on designing a simple, fool-proof process that felt trustworthy and safe. As users get more privacy conscious—we are with them every step of the way to explain what we are doing and why.
Show vs Tell
Because our users are such a wide group of people we wanted to make sure that the app was accessible to everyone. We decided that having animated SVGs would help understand what we are doing instead of using text as the only way to communicate.

Socure raised $100-million after our redesign

Results

Socure raised $100 million series D after our redesign, confirming the need for a simplified idenity verification method. This will allow Socure to move into other markets such as online gaming, healthcare, telco, e-commerce, and on-demand services