Web and Digital Interface Designer

📍 Job Overview

Job Title: Web and Digital Interface Designer

Company: Chimes

Location: Remote (within the USA)

Job Type: FULL_TIME

Category: Digital Design & User Experience

Date Posted: 2026-11-03T19:40:09.62

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Design, build, and deploy user-centric digital interfaces and web solutions that support mission-critical operations for Chimes.

• Conduct in-depth user research and analyze stakeholder feedback to identify usability issues and drive iterative improvements in interface design.

• Develop comprehensive visual concepts, prototypes, and interaction diagrams for responsive and accessible user experiences.

• Collaborate closely with cross-functional teams, including web developers and management, to define requirements and ensure seamless integration of design solutions.

• Create and maintain detailed design specifications and technical documentation for product features, interface behavior, and test results.

📝 Enhancement Note: This role is positioned within a non-profit organization that emphasizes mission-critical work and inclusivity, particularly for individuals in the AbilityOne Program. The focus is on creating practical, secure, and accessible digital interfaces, suggesting a need for a designer who can balance user needs with stringent requirements.

📈 Primary Responsibilities

• Conduct user research, including surveys, interviews, and usability testing, to gather insights and define detailed requirements for digital interfaces.

• Analyze user feedback and stakeholder input to identify pain points, usability issues, and opportunities for interface design enhancement.

• Develop a range of design artifacts, including visual concepts, storyboards, site maps, page templates, prototypes, and interaction diagrams.

• Design responsive, privacy-conscious, and accessible interfaces that align with project objectives, user needs, and established style guidelines.

• Collaborate effectively with web developers, project managers, stakeholders, and end-users to refine requirements, prioritize features, and resolve user experience challenges.

• Produce and maintain comprehensive design specifications, technical documentation, and user guides detailing product features, interface behavior, technical constraints, and test outcomes.

• Plan, execute, and document usability testing, cross-browser testing, and cross-device testing to ensure optimal performance and identify necessary corrections.

• Support website creation and ongoing updates, ensuring adherence to code and content-style guidelines while considering accessibility, privacy, performance, budget, and legal requirements.

• Recommend appropriate design tools, technologies, and best practices to enhance the development and deployment process.

• Ensure all design decisions and deliverables comply with government, regulated, or security-conscious environment standards, where applicable.

📝 Enhancement Note: The emphasis on "mission-critical work" and "government, regulated, or security-conscious environments" indicates a need for a designer who can produce robust, well-documented, and compliant solutions. The inclusion of specific testing requirements (usability, cross-browser, cross-device) highlights the importance of thorough quality assurance in the design process.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in User Experience Design, Interaction Design, Web Design, Digital Media, Computer Science, Data Science, or a closely related field is preferred.

• Equivalent combinations of related education, training, and extensive experience will be considered. Experience:

• Three (3) or more years of directly related technical experience in web and digital interface design.

• Proven experience documenting technical requirements, configurations, test plans, test results, and change logs.

• Experience working within government, regulated, or security-conscious environments is highly preferred. Required Skills:

• Proficiency in user research methodologies, including qualitative and quantitative data collection.

• Expertise in creating wireframes, prototypes, storyboards, and user flow diagrams using industry-standard design tools.

• Strong understanding of responsive design principles and best practices for cross-device compatibility.

• Demonstrated ability to design accessible interfaces (WCAG compliance) and ensure privacy-conscious design solutions.

• Excellent skills in creating detailed technical documentation and design specifications.

• Experience with usability testing, cross-browser compatibility testing, and performance optimization.

• Strong visual design skills with an eye for aesthetics, layout, and typography.

• Effective stakeholder management and communication skills for collaborating with diverse teams. Preferred Skills:

• Familiarity with specific government or non-profit sector design challenges and compliance requirements.

• Experience with specific design and prototyping tools such as Figma, Sketch, Adobe XD, InVision, or similar.

• Knowledge of front-end development concepts (HTML, CSS, JavaScript) to facilitate collaboration with developers.

• Experience working within the AbilityOne Program framework or similar initiatives.

• Understanding of UI/UX best practices for internal-facing enterprise applications.

📝 Enhancement Note: The requirement for a portfolio, coupled with the preference for degrees in design or related technical fields, suggests a practical approach to hiring. The explicit mention of "equivalent combinations of related education, training, and experience" opens the door for candidates with strong practical skills and a robust portfolio, even without a formal degree. The preference for government/regulated environments points to a need for meticulous documentation and adherence to standards.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a range of relevant interface or web-design work is required.

• Case studies should highlight the process from initial user research and requirement gathering through to final design and implementation.

• Showcase examples of responsive design across various devices and screen sizes.

• Include examples of accessible design implementations and how WCAG guidelines were applied.

• Demonstrate experience in designing for security-conscious or regulated environments, if applicable.

• Highlight projects where user feedback and usability testing directly influenced design iterations and outcomes. Process Documentation:

• Candidates are expected to have experience documenting technical requirements, configurations, test results, and change logs.

• Ability to create clear and concise design specifications that guide development teams.

• Experience in developing and maintaining style guides and design documentation to ensure consistency.

• Documented processes for conducting and analyzing user research and usability testing.

📝 Enhancement Note: The explicit mention of a required portfolio indicates that practical demonstrations of design skills and process are paramount. The emphasis on documentation suggests that candidates who can clearly articulate and showcase their design process, including research, iteration, and testing, will be highly valued.

💵 Compensation & Benefits

Salary Range:

• Tier 1 (Washington, DC and Northern Virginia): $41.07 - $47.23 per hour

• Tier 2 (Los Angeles, CA, Baltimore, MD): $35.06 - $41.92 per hour

• Tier 3 (New Castle, DE, Orlando, FL, and Dallas, TX): $29.98 - $36.26 per hour Note: Base salary is determined by the candidate’s work location, skills, experience, and internal equity. Recruiters will confirm the applicable tier during the hiring process.

Benefits:

• Medical Plan: Competitive coverage options starting at $13.80/month (Minimum Value Health Plan, $6.90 per pay period).

• Life Insurance: Employer-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.

• Disability Coverage: Employer-provided Long-Term Disability coverage for financial protection.

• Retirement Plan: 403(b) retirement plan with an employer match.

• Paid Time Off: 10 paid holidays plus generous Paid Time Off (PTO).

• Perks: Access to Tickets at Work, employee referral bonuses, and recognition programs.

• Growth: Clear pathways for career growth and advancement within the organization.

Working Hours:

• Standard working hours are 40 hours per week, with flexibility expected to meet project deadlines and support mission-critical tasks. The role is fully remote.

📝 Enhancement Note: The tiered salary structure based on geographic location is a critical factor for candidates to consider. The benefits package is comprehensive, offering essential health and financial security, along with perks and professional development opportunities, which are attractive for a mid-level role. The mention of 40 hours per week with flexibility indicates a standard workload but acknowledges potential for project-driven demands.

🎯 Team & Company Context

🏢 Company Culture

Industry: Non-profit, Social Services, Human Services, Technology Integration. Chimes operates within the human services sector, providing employment, training, and support services, often leveraging technology to enhance these offerings.

Company Size: Chimes is a significant organization, indicated by its multiple locations and structured benefits, likely employing several hundred to over a thousand individuals.

Founded: Founded in 1963, Chimes has a long history of service and impact, suggesting a stable and established organizational culture with a strong mission-driven focus.

Team Structure:

• The Web and Digital Interface Designer will likely be part of a technology or digital services team, possibly within an IT department.

• This team will collaborate closely with program managers, HR, and operations staff to understand and implement digital solutions that support Chimes' diverse service offerings.

• Reporting structure will likely be to a Digital Design Lead, IT Manager, or Director of Technology, with frequent interaction with project stakeholders across various departments. Methodology:

• Chimes' approach is mission-driven, focusing on empowering individuals and delivering impactful services.

• In technology and design, this translates to prioritizing accessibility, usability, and reliability in all digital solutions.

• Data analysis and user feedback are crucial for iterative improvement of services and digital tools.

• Emphasis on collaboration and cross-functional teamwork to achieve organizational goals.

Company Website: https://chimes.org/Careers

📝 Enhancement Note: The company's long history and mission-focused approach suggest a stable work environment that values impact and employee contributions. The "mission-critical work" aspect implies that technology and design play a vital role in the organization's success. The emphasis on inclusivity, particularly for the AbilityOne Program, indicates a culture that values diversity and supports individuals with disabilities.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-level position requiring 3+ years of direct experience. It represents a significant step for designers looking to apply their skills in a mission-oriented environment and gain exposure to regulated or security-conscious contexts. The role involves independent work on design projects with cross-functional collaboration.

Reporting Structure: The designer will report to a manager within the technology or digital services team. They will interact with various internal stakeholders who are end-users of the digital solutions being developed, providing direct exposure to business needs and operational challenges.

Operations Impact: The designer's work directly impacts the efficiency and effectiveness of Chimes' mission-critical operations. By creating intuitive, accessible, and reliable digital interfaces, they will enhance user experiences for both internal staff and potentially external clients, improving service delivery and operational workflows.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific areas like accessibility design (WCAG), responsive design for diverse platforms, or user research within non-profit/government sectors.

• Project Leadership: Potential to lead design initiatives for new digital products or significant feature updates, gaining project management and strategic planning experience.

• Cross-Functional Experience: Exposure to various departments within Chimes, understanding their unique operational needs and how technology can support them.

• Advancement: Potential progression to Senior Designer, Lead UX/UI Designer, or even management roles within the digital team as the organization's technology needs evolve.

📝 Enhancement Note: The growth opportunities are tied to both deepening technical design skills and broadening understanding of the non-profit sector's operational landscape. The emphasis on "clear pathways for growth and advancement" in the benefits section supports this.

🌐 Work Environment

Office Type: This is a fully remote position within the USA, offering significant flexibility and autonomy.

Office Location(s): While the role is remote, Chimes has physical locations in Baltimore, MD; Washington, DC; Northern Virginia; Los Angeles, CA; Orlando, FL; New Castle, DE; and Dallas, TX. This distributed presence suggests a culture adept at managing remote teams and cross-regional collaboration.

Workspace Context:

• The remote nature of the role requires self-discipline and strong organizational skills.

• Expectation of a professional home office setup conducive to focused design work and virtual collaboration.

• Access to digital collaboration tools and platforms will be essential for team interaction and project management.

• Opportunities for virtual team-building activities and professional development to foster connection despite physical distance. Work Schedule:

• Typically 40 hours per week.

• Flexibility is expected to meet project deadlines and ensure mission-critical systems are supported.

• Communication and collaboration will occur within standard US business hours, with potential for occasional off-hours work if critical issues arise.

📝 Enhancement Note: The fully remote nature of the role is a significant draw. The company's distributed physical locations indicate a mature approach to remote work, likely supported by robust digital collaboration tools and processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely review applications, focusing on experience, skills, and portfolio relevance.

• Portfolio Review: Candidates will be asked to submit a portfolio. This is a critical step where the quality, breadth, and depth of design work will be assessed.

• Technical Interview: Expect questions related to design principles, user research methodologies, specific design tools, accessibility standards, and experience with documentation.

• Case Study/Design Challenge: A practical exercise may be given to assess problem-solving skills, design thinking, and ability to translate requirements into a design solution.

• Behavioral/Cultural Fit Interview: Questions will focus on collaboration style, problem-solving approach, alignment with Chimes' mission, and experience in regulated environments.

• Final Interview: May involve meeting with a hiring manager or senior leadership to discuss role expectations and overall fit.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest, most relevant projects. Prioritize those that demonstrate user research, responsive design, accessibility, and documentation skills.

• Tell a Story: For each project, clearly outline the problem, your role, the process you followed (research, ideation, design, testing), the solutions you implemented, and the measurable outcomes.

• Highlight Process: Emphasize your design methodology, how you incorporated user feedback, and how you navigated technical or accessibility constraints.

• Quantify Impact: Where possible, include metrics or qualitative results that demonstrate the success of your designs (e.g., improved usability scores, reduced error rates, increased engagement).

• Accessibility & Compliance: If applicable, clearly demonstrate how you addressed accessibility standards (WCAG) and any specific compliance requirements.

• Organize Clearly: Ensure your portfolio is easy to navigate, with clear headings, concise descriptions, and high-quality visuals.

Challenge Preparation:

• Understand the Constraints: If given a design challenge, pay close attention to the requirements, target audience, and any specified constraints (time, technology).

• Think Aloud: Be prepared to articulate your thought process, design decisions, and rationale clearly and logically.

• Focus on Process: Even if you don't complete a full design, demonstrating a structured approach to problem-solving is key.

• Research Chimes: Understand their mission, services, and the types of users they serve. This will help you tailor your approach to their specific context.

📝 Enhancement Note: The emphasis on a portfolio and documentation suggests that Chimes values a systematic and well-documented approach to design. Candidates should be prepared to not only show their final designs but also explain the journey and rationale behind them.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency with industry-standard tools such as Figma, Sketch, Adobe XD, InVision, Axure, or similar is expected.

• User Research & Testing: Experience with tools for surveys (e.g., SurveyMonkey, Typeform), user interviews, and usability testing platforms.

• Documentation: Familiarity with tools for creating technical specifications, requirements documentation, and process flows (e.g., Confluence, Jira, Google Docs, Microsoft Office Suite).

Analytics & Reporting:

• Basic understanding of web analytics tools (e.g., Google Analytics) to inform design decisions and measure impact.

• Ability to interpret data from user feedback and testing to drive design improvements. CRM & Automation:

• While not a primary focus, an understanding of how digital interfaces interact with CRM systems or other business process automation tools can be beneficial for cross-functional collaboration.

📝 Enhancement Note: The specific tools are not listed, but the responsibilities clearly indicate a need for expertise in standard UX/UI design and prototyping software, as well as documentation tools. A foundational understanding of analytics is also implied.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to Chimes' mission of empowering individuals and providing essential services.

• Inclusivity & Accessibility: Dedication to creating digital solutions that are usable and accessible to all, including individuals with disabilities and those participating in programs like AbilityOne.

• Collaboration: Emphasis on teamwork, open communication, and cross-functional partnerships to achieve shared goals.

• Integrity & Accountability: Upholding high ethical standards and taking ownership of work, especially in regulated or security-conscious environments.

• Continuous Improvement: A proactive approach to identifying issues, gathering feedback, and making iterative improvements to designs and processes.

Collaboration Style:

• Expect a collaborative environment where designers work closely with developers, project managers, and program stakeholders.

• Open communication and constructive feedback are encouraged to refine designs and ensure they meet user needs and business objectives.

• Cross-functional teams are common, requiring designers to effectively communicate technical concepts and design rationale to non-technical audiences.

📝 Enhancement Note: The core values of Chimes heavily influence the work environment. Designers are expected to be not only technically proficient but also aligned with the organization's social mission and commitment to inclusivity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Designing interfaces that cater to a wide range of users, from internal staff to individuals with varying technical abilities or disabilities, while adhering to strict requirements.

• Navigating Regulations: Working within government or regulated environments may involve complex compliance requirements that influence design decisions.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote setting requires proactive effort.

• Resource Constraints: As a non-profit, there may be limitations on tools, budget, or timelines, requiring creative problem-solving and prioritization.

Learning & Development Opportunities:

• Accessibility Expertise: Deepen knowledge and practical application of WCAG guidelines and universal design principles.

• Sector-Specific Design: Gain valuable experience designing for the unique needs of the human services and non-profit sectors.

• Cross-Functional Exposure: Understand the operational challenges and technology needs of various departments within a large non-profit.

• Process Optimization: Contribute to and learn from Chimes' processes for user research, design, documentation, and implementation in a structured environment.

📝 Enhancement Note: The challenges are framed as opportunities for growth, particularly in specialized design areas and adapting to mission-driven organizational structures.

💡 Interview Preparation

Strategy Questions:

• "Describe a project where you conducted user research to inform your design decisions. What methods did you use, and what were the key findings?" (Focus on your research process, data analysis, and how findings impacted the design.)

• "How do you ensure your designs are accessible and comply with WCAG standards? Can you walk us through an example?" (Be ready to discuss specific techniques, tools, and your understanding of accessibility principles.)

• "Walk us through your process for creating a prototype and conducting usability testing. What did you learn from your most recent testing session?" (Detail your prototyping tools, testing methodology, and how you interpreted and acted on feedback.)

• "Describe your experience documenting technical requirements or design specifications. What is your approach to ensuring clarity and completeness?" (Highlight your documentation tools and your ability to create clear, actionable documentation.) Company & Culture Questions:

• "Why are you interested in working for Chimes, specifically, and how does our mission resonate with you?" (Research Chimes' mission and values; connect them to your own motivations and career goals.)

• "How would you approach designing for a user base with potentially diverse technical skills and accessibility needs?" (Demonstrate empathy, user-centricity, and a methodical approach to inclusivity.)

• "Describe a time you had to collaborate with developers or stakeholders who had different priorities. How did you reach a consensus?" (Focus on communication, negotiation, and finding common ground.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, starting with an overview of Chimes and the role, then diving into 2-3 key projects.

• Project Breakdown: For each project, clearly state the problem, your role, the process, the solution, and the outcome/impact. Use visuals effectively.

• Highlight Process & Rationale: Emphasize your thought process, the tools you used, and the reasons behind your design decisions, especially those related to user research, accessibility, and compliance.

• Be Prepared for Questions: Anticipate questions about your design choices, challenges faced, and how you would adapt your approach to Chimes' specific context.

• Demonstrate Enthusiasm: Show genuine interest in Chimes' mission and how your skills can contribute to their success.

📝 Enhancement Note: The interview process will likely test not only design skills but also the ability to work within a structured, mission-driven, and potentially regulated environment. Strong communication and documentation skills are crucial.

📌 Application Steps

To apply for this Web and Digital Interface Designer position:

• Submit your application through the provided link on the Chimes careers page: https://chimes.org/Careers

• Portfolio Customization: Tailor your resume and cover letter to highlight your experience in user research, responsive design, accessibility, technical documentation, and any relevant work in regulated or security-conscious environments. Ensure your portfolio is readily accessible and showcases your strongest, most relevant projects.

• Resume Optimization: Clearly articulate your 3+ years of direct technical experience. Use keywords from the job description (e.g., user research, interface design, prototyping, accessibility, technical documentation). Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, your approach to user research and testing, and your understanding of accessibility standards. Prepare specific examples that demonstrate your problem-solving skills and ability to collaborate. Research Chimes' mission and values thoroughly.

• Company Research: Understand Chimes' organizational goals, the populations they serve, and their commitment to inclusivity. Consider how your design expertise can directly support their mission-critical work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.