UX/UI Designer/Researcher

UX/UI Designer/Researcher<p>- - - - - - - - - - - -</p><h1><b>What you'll actually do</b></h1><br /><p><b>Discover</b></p><br /><p>Go beyond assumptions.</p><br /><p>* Conduct user interviews, contextual research, usability studies and other research activities.</p><p>* Observe how people actually work — not just what they say they do.</p><p>* Identify unmet needs, pain points, behaviours and opportunities.</p><p>* Turn qualitative and quantitative data into actionable insights.</p><br /><p><b>Define</b></p><br /><p>Make sense of the messy stuff.</p><br /><p>* Frame problems and opportunities clearly.</p><p>* Create personas, journeys, service blueprints and experience maps where useful.</p><p>* Bring structure to ambiguous problems.</p><p>* Connect user needs with business and technology realities.</p><br /><p><b>Design</b></p><br /><p>Make ideas tangible.</p><br /><p>* Create user flows, information architecture, wireframes and high-fidelity designs.</p><p>* Build prototypes to explore and communicate ideas quickly.</p><p>* Design experiences across digital products and ecosystems.</p><p>* Contribute to and evolve design systems and interaction patterns.</p><p>* Collaborate closely with engineers to ensure the experience survives contact with reality.</p><br /><p><b>Validate</b></p><br /><p>Don't fall in love with your first idea.</p><br /><p>* Test concepts and prototypes with users.</p><p>* Use evidence to challenge your own assumptions.</p><p>* Iterate based on feedback, behaviour and data.</p><p>* Measure whether the experience actually solved the problem.</p><br /><p><b>Influence</b></p><br /><p>Design isn't something that happens inside Figma.</p><br /><p>* Facilitate workshops and co-creation sessions.</p><p>* Present ideas and insights to senior stakeholders.</p><p>* Tell compelling stories that connect user needs to business outcomes.</p><p>* Bring the voice of the customer into product decisions.</p><h1>* Advocate for better experiences across the organisation<br /><br /><b>And yes, AI is part of the job.</b></h1><br /><p>We expect you to be <b>AI-curious.</b></p><br /><p>Not because AI is fashionable, but because it's changing how products are built — and how people interact with them.</p><br /><p>We want someone who is exploring questions like:</p><br /><p><b>What happens when the interface becomes intelligent?</b></p><p><b>How do we design trust?</b></p><p><b>When should AI make a decision — and when should the human?</b></p><p><b>How do we design experiences that adapt to people?</b></p><p><b>How can AI make us better designers and researchers?</b></p><br /><p>You don't need to have all the answers.</p><p><b>You need to be willing to explore them.<br /></b></p><h1><b><br />Your toolkit</b></h1><br /><p>You don't need to be an expert in everything.</p><p>But you should be comfortable with several of these:</p><br /><p><b>Research</b></p><p>User interviews · Usability testing · Field studies · Surveys · Behavioural insights · Journey mapping</p><br /><p><b>UX</b></p><p>Information architecture · User flows · Interaction design · Service design · Prototyping</p><br /><p><b>UI</b></p><p>Visual design · Design systems · Responsive design · Accessibility</p><br /><p><b>Collaboration</b></p><p>Workshops · Co-creation · Design critiques · Storytelling · Stakeholder management</p><br /><p><b>Tools</b></p><p>Figma · FigJam · Research tools · Analytics · AI-assisted design & research tools<br /></p><h1><br /><b>What you'll get to experience</b></h1><br /><p>This isn't a role where you'll receive a ticket, design a screen and move on.<br />You'll have opportunities to:</p><br /><p><b>Discover real customer problems</b></p><p><b>Shape product strategy</b></p><p><b>Experiment with new ideas and technologies</b></p><p><b>Co-create*with multidisciplinary teams</b></p><p><b>Explore AI-powered experiences</b></p><p><b>Design for diverse users and markets</b></p><p><b>See your work move from concept to reality</b></p><p><br /><br /></p><h1><b>What we value</b></h1><br /><p><b>Curiosity over certainty.</b></p><p><b>Evidence over opinion.</b></p><p><b>Collaboration over silos.</b></p><p><b>Simplicity over complexity.</b></p><p><b>Impact over output.</b></p><p><b>Learning over ego.</b></p><br /><p>And above all: <b>We design for people — not portfolios.</b></p><p><br /><br /></p><h1><b>Ready to make an impact?</b></h1><br /><p>If you're someone who sees a problem and immediately wants to understand it, someone who gets excited by ambiguity, someone who believes design can influence more than pixels...</p><br /><p><b>We'd love to meet you.</b></p><br /><p>Bring your curiosity.</p><p>Bring your questions.</p><p>Bring your point of view.</p><br /><p><b>The rest, we'll build together.</b></p>