UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: ReliaQuest

Location: Tampa, FL, United States

Job Type: Full time

Category: Product Design / User Experience Operations

Date Posted: 2026-11-05T00:00:00

Experience Level: Mid-level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on the design and user experience of ReliaQuest's AI-powered security operations platform, GreyMatter.

• Key responsibilities include conducting user research, collaborating with product managers and developers, and creating wireframes and high-fidelity user interfaces.

• The position requires a strong understanding of design best practices and a passion for solving complex technical challenges within the AI and LLM space.

• Success in this role will involve taking ownership of design initiatives and directly contributing to the growth and success of ReliaQuest's product offerings.

📝 Enhancement Note: While the title is "UX/UI Designer," the description emphasizes "security operations platform" and "AI-powered," indicating a specialized role within a B2B SaaS environment. This means the ideal candidate will need to bridge user experience principles with complex technical domain knowledge, a common requirement in modern operations technology roles. The emphasis on "hard, technical problems" and "AI/LLM's" suggests a need for a candidate who can translate intricate functionalities into intuitive user flows.

📈 Primary Responsibilities

• Conduct in-depth user research through methods such as customer interviews, usability testing, and feedback analysis to deeply understand user needs, pain points, and aspirations within the security operations domain.

• Collaborate closely with Product Managers, Developers, and other stakeholders to advocate for user-centric design principles and translate user insights into actionable product requirements, ensuring alignment between user needs and technical feasibility.

• Develop and iterate on design concepts using storyboards, sketches, and interactive prototypes to visualize and refine the user journey and product vision.

• Design detailed wireframes and high-fidelity user interfaces that are both visually compelling and highly functional, ensuring seamless interaction design and adherence to brand guidelines.

• Act as the primary voice of the user, championing user experience best practices across product development teams and contributing to the strategic direction of the GreyMatter platform.

• Contribute to the continuous improvement of design processes and methodologies within the UX team, fostering a culture of innovation and user advocacy.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on user research and stakeholder collaboration, which are critical for operations-focused product design. The need to "educate others about design best practices" suggests a candidate who can influence and guide cross-functional teams, a key trait for senior operations roles.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction, Design, Computer Science, or a related field, or equivalent practical experience. Experience:

• 3+ years of proven experience as a UX/UI Designer, Product Designer, or similar role, with a demonstrated track record of delivering user-centered design solutions.

• Experience designing for complex, technical products, ideally within the AI, LLM, or cybersecurity domains. Required Skills:

• Portfolio: A strong portfolio showcasing a range of UX/UI design projects, demonstrating expertise in user research, wireframing, prototyping, and high-fidelity interface design. Experience with AI/LLM projects is highly preferred.

• Design Software Proficiency: Expert-level skills in industry-standard design tools such as Figma.

• User Research Methodologies: Proven ability to conduct and interpret user research, including interviews, usability testing, surveys, and persona development.

• Interaction Design: Deep understanding of interaction design principles and the ability to create intuitive and efficient user flows.

• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to articulate design decisions effectively and collaborate with cross-functional teams, including product management and engineering.

• Problem-Solving: A passion for designing solutions to complex, technical problems and a proactive, self-starter attitude.

Preferred Skills:

• Web Technologies: Knowledge of HTML, CSS, and JavaScript, enabling a better understanding of front-end development constraints and possibilities.

• Security Operations Domain Knowledge: Familiarity with the security operations landscape, cyber threats, and typical user workflows in this domain.

• Agile Development: Experience working within Agile or Scrum development environments.

• Prototyping Tools: Proficiency with additional prototyping tools beyond Figma, such as InVision, Sketch, or Adobe XD.

📝 Enhancement Note: The emphasis on a portfolio that ideally includes AI/LLM projects, combined with a passion for "hard, technical problems," points to a need for a designer who can navigate complex operational technology. The mention of HTML/CSS/JavaScript as a plus suggests that a foundational understanding of front-end development is advantageous for better collaboration with engineering teams in an operations context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Demonstrating end-to-end design process for at least 2-3 significant projects, ideally including a complex technical or AI-related product. Each case study should clearly outline the problem, user research, design process, iterations, and final solution.

• User Research Examples: Evidence of user research methodologies applied, including interview summaries, usability testing reports, or user journey maps.

• Prototyping & Wireframing: A strong representation of wireframes and interactive prototypes, showcasing the evolution of design ideas and user flows.

• High-Fidelity UI Designs: Examples of visually polished user interfaces, demonstrating aesthetic sensibility and attention to detail in visual design and interaction patterns.

• Problem-Solving Focus: Clear articulation of how design solutions addressed specific user pain points or business challenges, with a focus on efficiency and effectiveness in a security operations context.

Process Documentation:

• While not explicitly stated as a deliverable, candidates are expected to articulate their design process clearly during interviews and portfolio reviews. This includes detailing how they approach problem definition, user engagement, ideation, iteration, and final design delivery within a product development lifecycle.

📝 Enhancement Note: For a UX/UI role in a technical product environment like security operations, a portfolio is paramount. It needs to showcase not just visual design skills but also the ability to engage with complex technical requirements and user needs. Candidates should be prepared to walk through their design process, highlighting their strategic thinking and problem-solving capabilities, especially as they relate to operational efficiency and security.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a UX/UI Designer with 3+ years of experience in Tampa, FL, and considering the specialized nature of designing for an AI-powered security operations platform, the estimated salary range is $90,000 - $130,000 per year. This estimate accounts for the cost of living in Tampa, the demand for skilled UX/UI professionals in the tech sector, and the specific technical domain expertise required. Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage.

• 401(k) Retirement Plan: With company match, supporting long-term financial planning.

• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays.

• Professional Development: Opportunities for training, conferences, and certifications to enhance skills in UX/UI design, AI, and security operations.

• Employee Stock Purchase Plan (ESPP): Opportunity to invest in the company's growth.

• Wellness Programs: Initiatives focused on employee health and well-being.

• Relocation Assistance: Available for candidates relocating to the Tampa area.

Working Hours:

• Standard full-time hours, typically 40 hours per week. While the role is on-site, ReliaQuest may offer some flexibility depending on team needs and project deadlines.

📝 Enhancement Note: Salary estimation is based on data from reputable compensation platforms for UX/UI Designers in similar tech hubs and roles, adjusted for the specified experience level. ReliaQuest, as a growing cybersecurity company, likely offers competitive benefits to attract and retain top talent in specialized operational technology roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cybersecurity Technology / Software Development

Company Size: Approximately 1,000-5,000 employees (based on typical company profiles for ReliaQuest's growth stage). This indicates a dynamic environment with established processes but still room for individual impact.

Founded: 2013. Founded relatively recently, suggesting a culture of innovation, agility, and continuous growth, which is common in the fast-paced cybersecurity sector.

Team Structure:

• UX Team: The UX Designer will be part of a dedicated UX team, likely working alongside other designers, researchers, and potentially content strategists.

• Product Pods: Collaboration will be tight with specific Product Managers and Engineering teams responsible for the GreyMatter platform, forming cross-functional "pods" or squads.

• Reporting: The UX Designer will likely report to a UX Lead, Design Manager, or Head of Product Design.

Methodology:

• User-Centered Design: A strong emphasis on understanding and integrating user needs into the product development lifecycle.

• Agile Development: Likely operating within an Agile framework (Scrum, Kanban) to ensure iterative development and rapid response to feedback.

• Data-Informed Decisions: While qualitative user research is key, data from platform usage and stakeholder input will also inform design decisions.

Company Website: https://www.reliaquest.com/

📝 Enhancement Note: ReliaQuest's focus on AI-powered security operations suggests a culture that values innovation, technical expertise, and a proactive approach to problem-solving. The company size implies a balance between structured processes and the ability for individual contributors to make a significant impact, particularly in specialized roles like UX/UI design for complex platforms.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level to potentially senior individual contributor, depending on the depth of experience and demonstrated leadership in design. It requires taking ownership and driving design initiatives, indicating a significant level of autonomy.

Reporting Structure: The UX/UI Designer will report into a design leadership structure, likely a Design Manager or Director. They will work closely with Product Managers and Engineering Leads, forming a core part of product development teams. This cross-functional interaction is crucial for understanding and influencing the operational aspects of the security platform.

Operations Impact: The UX/UI Designer's work will directly impact the usability, efficiency, and effectiveness of the GreyMatter platform. By translating complex security operations tasks into intuitive user experiences, they will enhance user adoption, reduce training overhead, and improve the overall productivity of security analysts. This role is critical in ensuring the technology truly serves its operational purpose.

Growth Opportunities:

• Specialization: Deepen expertise in UX for AI/LLM applications and cybersecurity domains, becoming a subject matter expert.

• Leadership: Advance into a Senior UX Designer role, leading design projects, mentoring junior designers, or moving into a UX Management or Lead position.

• Cross-Functional Expertise: Gain deeper understanding of product management, engineering processes, and the broader cybersecurity industry.

• Influence: Play a key role in shaping the future direction and user experience strategy of ReliaQuest's flagship product.

📝 Enhancement Note: The growth path for a UX/UI Designer in a company like ReliaQuest is tied to their ability to tackle increasingly complex operational challenges through design. The opportunity to specialize in AI and cybersecurity is a significant draw for professionals looking to build a niche.

🌐 Work Environment

Office Type: On-site, with a focus on collaborative workspaces. ReliaQuest emphasizes a culture of teamwork and open communication.

Office Location(s): Tampa, FL. The specific office environment will likely include modern design, open areas for collaboration, and dedicated quiet spaces for focused work.

Workspace Context:

• Collaborative Hubs: The workspace is designed to foster interaction, brainstorming, and knowledge sharing among design, product, and engineering teams.

• Tools & Technology: Access to industry-standard design software (Figma), collaboration tools, and potentially specialized hardware for user testing.

• Team Interaction: Regular opportunities for stand-ups, design reviews, brainstorming sessions, and cross-functional project meetings.

Work Schedule: The standard 40-hour work week is expected, with the on-site nature promoting integration with the team and company culture. Flexibility may be available based on project needs, but the emphasis is on in-person collaboration.

📝 Enhancement Note: The on-site requirement suggests a company that values face-to-face interaction, team cohesion, and the spontaneous collaboration that often sparks innovation in product development. For operations roles, this can translate to more efficient problem-solving and stronger team dynamics.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with an HR representative to discuss your background and interest.

• Hiring Manager Interview: A conversation with the hiring manager to delve deeper into your experience, motivations, and understanding of the role.

• Portfolio Presentation & Technical Interview: This is a critical stage. You will present your portfolio, walking through 2-3 key projects. Expect detailed questions about your design process, user research methods, problem-solving approaches, and how you handled challenges, especially those related to technical complexity or AI/LLM applications.

• Cross-Functional Interviews: Meetings with Product Managers and Engineering Leads to assess your collaboration skills, ability to work within an Agile framework, and understanding of technical constraints.

• Final Interview: Potentially with a senior leader in Product or Design for a final cultural and strategic fit assessment.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your skills relevant to this role: complex problem-solving, user research, AI/LLM focus (if possible), and high-fidelity UI design.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the insights you gained, the challenges you overcame, and the impact of your design.

• Highlight Process: Emphasize your thinking and methodology. How did you approach user research? How did you iterate based on feedback? How did you balance user needs with technical feasibility?

• Quantify Impact: If possible, include metrics or outcomes that demonstrate the success of your designs (e.g., improved task completion rates, reduced error rates, positive user feedback).

• Be Prepared for Technical Questions: Understand how your designs translate to front-end implementation and be ready to discuss your familiarity with HTML/CSS/JavaScript.

Challenge Preparation:

• Expect a design exercise, which could be a take-home assignment or a live whiteboarding session focused on a specific problem relevant to security operations or AI interface design.

• Focus on demonstrating your thought process, ability to break down a problem, and propose user-centered solutions. It's less about the perfect final pixel and more about your strategic approach.

📝 Enhancement Note: The portfolio presentation is key. Candidates should prepare to articulate their design decisions with a focus on the "why" behind their choices, especially in relation to operational efficiency and complex technical domains. Understanding the security operations context will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool. Proficiency is essential for wireframing, UI design, and creating interactive prototypes.

• Prototyping Software: Figma's built-in prototyping capabilities, potentially supplemented by tools like InVision for specific workflows.

• User Research Platforms: Tools for conducting remote usability testing, surveys, and interviews (e.g., UserTesting.com, Lookback, SurveyMonkey).

Analytics & Reporting:

• While not directly a UX tool, familiarity with how product analytics are used to inform design decisions (e.g., Amplitude, Mixpanel, Google Analytics) is a plus. The designer will need to understand how their work impacts key operational metrics. CRM & Automation:

• Jira / Confluence: For project management, task tracking, and documentation within Agile development cycles.

• Slack / Microsoft Teams: For daily communication and collaboration with distributed teams.

📝 Enhancement Note: Figma is explicitly mentioned, making it a non-negotiable skill. Familiarity with user research platforms and project management tools like Jira is also highly relevant for seamless integration into a product development workflow common in operations-focused tech companies.

👥 Team Culture & Values

Operations Values:

• User Advocacy: A deep commitment to understanding and representing the user's needs and perspective in all design decisions.

• Innovation: A drive to explore new technologies and design approaches, particularly in the AI and security space, to create cutting-edge solutions.

• Collaboration: A belief in the power of teamwork, open communication, and cross-functional partnership to achieve shared goals.

• Excellence: A dedication to high-quality design, attention to detail, and continuous improvement in both product and process.

• Ownership: A proactive mindset where individuals take responsibility for their work and contribute to the overall success of the product and company.

Collaboration Style:

• Integrated Teams: Working closely within "product pods" composed of UX, Product Management, and Engineering.

• Iterative Feedback: A culture that encourages regular feedback loops, design critiques, and collaborative problem-solving.

• Knowledge Sharing: Openness to sharing insights, best practices, and learning from colleagues across different disciplines.

📝 Enhancement Note: The emphasis on "ownership," "collaboration," and "innovation" aligns with the typical culture of successful tech companies, particularly those in fast-evolving fields like cybersecurity and AI. For operations roles, this translates to an environment where initiative and teamwork are highly valued for driving product success.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Translating intricate AI and security operations functionalities into intuitive and user-friendly interfaces. This requires a deep dive into the domain.

• Balancing User Needs with Technical Constraints: Effectively advocating for user experience while understanding and respecting the technical limitations and development roadmap.

• Staying Ahead of AI/LLM Advancements: Continuously learning about new AI capabilities and how they can be leveraged to improve user experience in security operations.

• Cross-Functional Alignment: Ensuring consistent understanding and buy-in on design decisions across product, engineering, and other stakeholder groups.

Learning & Development Opportunities:

• Specialized Training: Access to courses, workshops, and conferences focused on AI/LLM design, advanced UX research, and cybersecurity domain knowledge.

• Mentorship: Opportunities to learn from experienced designers, product managers, and engineers within ReliaQuest.

• Exposure to Cutting-Edge Technology: Working directly with AI-powered security operations technology provides a unique learning environment.

• Career Pathing: Clear potential for advancement to Senior Designer, Lead Designer, or management roles within the product organization.

📝 Enhancement Note: The primary challenge and growth opportunity lies in mastering the intersection of UX design and complex operational technology like AI-driven security platforms. This role offers a chance to become a highly sought-after specialist in a high-demand field.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a highly technical or complex domain. How did you approach understanding the user and their needs?" (Focus on your research process, stakeholder engagement, and how you simplified complexity.)

• "How do you balance user experience goals with product roadmap constraints and technical feasibility?" (Highlight your collaboration skills and ability to find creative solutions.)

• "Walk us through a project where you used AI or LLM concepts in your design. What were the challenges and how did you address them?" (If you have relevant experience; otherwise, discuss how you would approach it.)

• "How would you approach designing a new feature for our GreyMatter platform, starting from understanding the user problem?" (Demonstrate your end-to-end design process.) Company & Culture Questions:

• "What do you know about ReliaQuest and our GreyMatter platform?" (Research the company, its mission, and its products thoroughly.)

• "How do you see your role contributing to the success of a security operations platform?" (Connect your UX skills to operational efficiency and user productivity.)

• "Describe your ideal team environment and how you collaborate with Product Managers and Developers." (Emphasize teamwork, communication, and shared goals.) Portfolio Presentation Strategy:

• Choose Wisely: Select 2-3 projects that best demonstrate your ability to handle complex problems, your research rigor, and your UI/UX craft. Prioritize any AI/LLM or technical product experience.

• Structure Your Narrative: For each project: Problem -> Research -> Ideation -> Design -> Iteration -> Solution -> Impact.

• Explain Your "Why": Clearly articulate the rationale behind your design decisions, linking them back to user needs and business objectives.

• Be Ready for Deep Dives: Prepare to answer detailed questions about specific design choices, research findings, and how you handled feedback or roadblocks.

• Showcase Process, Not Just Pixels: Emphasize your thought process, your ability to adapt, and your problem-solving skills.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of user-centered design principles applied to complex technical products. Candidates should be ready to articulate their process, justify their decisions with user data and research, and show enthusiasm for the cybersecurity and AI domains.

📌 Application Steps

To apply for this operations-focused design position:

• Submit your application through the ReliaQuest Careers portal.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience with complex technical products, user research methodologies, and proficiency in Figma. If you have AI/LLM experience, make it prominent.

• Research ReliaQuest: Understand their mission, their GreyMatter platform, and their position in the cybersecurity market. Identify how your UX/UI skills can directly contribute to their operational goals.

• Prepare Your Portfolio Presentation: Practice walking through your selected case studies, focusing on clearly articulating your design process, problem-solving approach, and the impact of your work. Be ready to discuss your understanding of security operations.

• Anticipate Technical & Behavioral Questions: Prepare thoughtful answers to common UX/UI interview questions, as well as behavioral questions about collaboration, problem-solving, and handling challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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